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Housecall Pro Reviews

4.7 (2,808) Write a Review!

About Housecall Pro

Housecall Pro helps plumbing companies streamline operations, simplify payments, and scale smarter—all from one intuitive platform.

Learn more about Housecall Pro

Pros:

It allows you to keep track of your business and better control invoicing. Customer Service is always there to help you when you need them most.

Cons:

The employee time tracking sucks, in out only other programs show the the time thought out the day of each but that minor.

Housecall Pro ratings

Average score

Ease of Use
4.6
Customer Service
4.7
Features
4.5
Value for Money
4.6

Likelihood to recommend

9.1/10

Housecall Pro has an overall rating of 4.7 out 5 stars based on 2,808 user reviews on Capterra.

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Filter reviews (2,808)

Carlos Alberto
Carlos Alberto
Supervisor in Mexico
Verified LinkedIn User
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Housecall Pro review

4.0 5 months ago

Comments: Good overall experience with the product.

Pros:

The way it helps managing personal and keeping track of them.

Cons:

Some of the features are not needed. Other than that okay.

Tiffany
Owner in US
Utilities, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Would Recommend

5.0 2 months ago

Comments: Excellent, I would recommend this product. It's changed my small business.

Pros:

The billing systems makes it easy to see who has paid and who is past due.

Cons:

The don't like the credit card fees to accept payments

Fernando
CEO - IT Consultant in US
Computer Networking, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Housecall Pro is not for the Tech Industry

1.0 5 months ago

Comments: I was completely disappointed with them and stopped using them after they charged us for leads that where not relevant to our services and that when contacted would not pan out as leads ready to book and pay for services. TO many leads where cold or deceptive leads.

Pros:

I did not find any pros with it. At least nothing that I couldn't get from some other service.

Cons:

I did not like anything about house call pro. They made it to difficult to properly present my cumpany and services to potential customers. At the time they did not have good keywords nor categories for IT Services. Their pricing and cost per lead was deceptive and many of the provided leads where junk and they still charged us hundreds of dollars for them even when they did not pan out.

Matt
GM in US
Facilities Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Housecall Pro is a winner

5.0 2 months ago

Comments: Overall this product has given us a super positive experience. Works well with Quickbooks and they have been very easy to work with when we have suggested changes.

Pros:

Feel like this product was designed just for us.

Cons:

A little challenging to implement at first.

eleanor
Team lead in US
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Housecall pro activist

4.0 2 months ago

Comments: Everything has been great I have found it very helpful

Pros:

The ease of integration that it brings by combing so many of my company's needs to one platform

Cons:

The pricing is a little iffy but it is everything I need in one so I guess it may be worth it

Doug
iwner in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

used to be good

2.0 last year

Comments: support is aweful, they dont care about customers anymore. They keep trying to add new tings and never fix the old. It become a bandaid upon bandaid

Pros:

not much anymore. It used to be good, but they keep trying to add thing and nothing works right

Cons:

I hate that they never take responsibility. If you get to talk to someone, they act like you are wasting their time

Housecall Pro Response

8 months ago

Hey Doug. Thank you for the review. Sorry to hear that you no longer like the platform. Also sorry to hear that you had a not so helpful experience with our customer service team. Can you send me an email at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!

Tyler
Owner in US
Utilities, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Should have stayed with Quickbooks

1.0 9 months ago

Comments: Probably the worst most complex decisions I've made with my business. Its easier to work with a government agency then it has been working with Housecall.

Pros:

Nothing the whole experiences has been horrible. I was promised so much and got so little.

Cons:

After all this mess I should have just stayed with Quickbooks. Now I'm stuck with housecall.

Adam
Arborist in US
Farming, Self Employed
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Horrible company

1.0 4 months ago

Comments: Horrible company They want to lock you in on monthly contract and not give you a way out . These guys robbed me for 1600$ before I caught on. Keep an eye on your credit statement after talking with these guys .

Pros:

The sneaky sales teams ability to snatch dollars from My account .

Cons:

The sneaky sales tactics by their team.

Baltazar
Web side in US
Electrical/Electronic Manufacturing, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Bad services

1.0 4 months ago

Comments: The worst company that does not value its clients. When you hire this company to make a website, they never do it the way they want it. After 2 months, the website was never made. They were always staggering with the managers. It is never true. They are never there on the appointments they schedule. They leave you waiting and they don't even have the kindness to call. Oh, excuse me. You have to beg them to help you. It is the worst and most terrible company there

Pros:

I didn't like anything, it's a terrible company

Cons:

has the worst customer service the worst staff i have ever seen they are never there to help their customers

Jeremy
Jeremy
Captain in US
Verified LinkedIn User
Business Supplies & Equipment, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Housecall pro for cleaning company

4.0 3 months ago

Comments: Very positive as the app did the best with setting up house calls to be able to get the house cleaned inside and out

Pros:

The software is very easy to use and it allows that's to customize each order specifically to the house is going to

Cons:

The only time I can say about it is I wish there was more to do with that

Trish
Daily Operations Manager in US
Electrical/Electronic Manufacturing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I am obsessed!

5.0 2 years ago

Comments: We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize.

Pros:

We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points.

Cons:

Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature!

Housecall Pro Response

2 years ago

WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via [email protected] so we can help!

Zach
Operations Manager in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Housecall Pro Does it All!

5.0 last year

Comments: Houscall Pro is one of the top scheduling software options out there!

Pros:

Housecall Pro is great for being able to see the whole schedule and be able to dispatch jobs with no issues. I also enjoy the invoice feature that allows you to be able to take payment via the software.

Cons:

When you are booking a job on Housecall Pro it does take a bit longer with multiple pages.

Housecall Pro Response

8 months ago

Hi Zach, Thanks for the review! Glad to hear you are enjoying Housecall Pro and that it is helping you be able to see the whole schedule and dispatch jobs with no issues! As well as ease with getting your customers invoiced and getting you paid! We would love to hear more on your feedback around the multiple pages with booking and what other features you would like to see, if you can email us at [email protected] with your company name, login email and phone number! Hope to hear from you soon! Have a great day.

Antonio
Developer in Spain
Consumer Goods, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Housecall Pro has made managing my home service business so much easier!

3.0 12 months ago

Pros:

The scheduling and invoicing features are a game-changer for me.

Cons:

I wish the mobile app had more customization options for my business needs.

Housecall Pro Response

8 months ago

Hello Antonio! Glad to hear that Housecall pro has made your business easier. That you are enjoying the invoicing and scheduling features. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Jammi
owner in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

housecall pro review

4.0 last year

Comments: overall i think housecall pro is great for small business owners as im always looking for ways decease the customer management workload which would give me more time on expanding the business

Pros:

what makes housecall pro standout is the customer management with invoicing,date and time of service needed

Cons:

there are times the app would freeze up preventing me from obtaining valuable customer information

Housecall Pro Response

8 months ago

Hi Jammi, Thanks for the review! Happy to see you are enjoying it and its helping your business with invoicing and customer management! We would be happy to assist with the app freezing. You can send us an email we would be happy to try and assist with this, as well as if you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Scott
Plumbing in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Housecall is awesome

5.0 5 months ago

Comments: It has been pretty good so far. Customer service is excellent.

Pros:

Everything !!!

Cons:

No P. O. ‘S !!!

Brandon
CEO in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Robust in some ways, not so much in others

4.0 last year

Pros:

Ease of scheduling and field staff accessibility.

Cons:

Reporting, billing, quickbooks connection.

Housecall Pro Response

8 months ago

Hey Brandon, thanks for the review! We are happy to hear that you find the ease of scheduling and the tech accessibility good! We would like to hear more about the reporting, billing and quickbooks connections that you don't like or find helpful! We would also like to hear about the ways we are not robust for you, if you could email us at [email protected] with your company name, login email and phone number! Wanted to see how we can help here, look forward to speaking with you. Have a great day!

SAROJBEN
Caregiver in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Review of Housecall Pro

5.0 7 months ago

Pros:

Housecall Pro has a successful integration within our QuickBooks Platform where we can communicate with customers regarding payment, invoicing, and scheduling matters.

Cons:

Least likeable feature is tailored around is its lack of ability to add customizable features around invoicing and reporting needs.

Ram
Senior Customer Support Engineer in Netherlands
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Review

5.0 last year

Pros:

HouseCall Pro is very easy to use and user-friendly. User interface is excellent.

Cons:

I really find no issues using HouseCall Pro.

Housecall Pro Response

last year

Thanks for the review Ram! Happy to see you are enjoying it and its helping your business, and that it is user friendly! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Nyashadzaishe
director in South Africa
Recreational Facilities & Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

amazing

5.0 last year

Pros:

the fee is very affordable, and it's value for your money.

Cons:

the chat bubble option is just there for aesthetics. they take forever to assist if at all.

Housecall Pro Response

8 months ago

Thanks for the review! Happy to see you are enjoying it and its helping your business we are always adding to our customer service team to make sure you get the assistance you need ! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Harsha
Sr Manager - Property in India
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Time saver software for HVAC Service Calls

5.0 last year

Comments: Service our tenants on time is our motto and using this software is helping us achieve this.

Pros:

It is helping us in assigning techs to the HVAC service calls as per priority. The software has great tools to close work orders on time.

Cons:

The reporting, report generation, and accounting sections can be enhanced otherwise all other functions are good.

Housecall Pro Response

last year

Thanks for the review! Happy to see you are enjoying it and its helping your business! We have made some improvement on our reporting and have some more exiting ones in the pipeline! Be sure to check out our product roadmap for more information here! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

brad
trainer in US
Health, Wellness & Fitness, Self Employed
Used the Software for: Free Trial
Reviewer Source

Ok for on call visits

4.0 last year

Pros:

Helps keep my at home client visits separate from my other scheduling platforms

Cons:

I'd enjoy if the platform could be more easily integrated with my other scheduling software

Housecall Pro Response

8 months ago

Hey Brad, Thanks for the review! Happy to see you are enjoying it and its helping your business separating your other clients from your other platforms! We could always pass along the scheduling app that you would like to integrate with and see if its a possible, just let us know the app! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

I can now focus on my clients without worrying about scheduling thanks to Housecall Pro

5.0 last year

Pros:

The ability to track and manage my schedule from anywhere, thanks to the mobile app, has been a game-changer. Cant reccommend enough

Cons:

I'd appreciate more in depth reporting to gain insights into appointment data, such as appointment durations

Housecall Pro Response

last year

Thanks for the review! Happy to see you are enjoying it and its helping your business! We are working on more reporting to make sure our pros have more information to action on. If you have not already, be sure to check out our product roadmap and signup for our newsletter. There we have updates on what is being worked on and new releases. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Sourabh
Sr. technical Recruiter in India
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Field Service management App

5.0 2 years ago

Comments: It has all the best features for a home service business in one and it also has access to the Housecall consumer booking app.

Pros:

It has good features like Job Scheduling with a GPS tracking system, payment processing, automated receipts and invoice etc.

Cons:

There is no chance to use HCP to create contacts that are legally binding.

Housecall Pro Response

2 years ago

Thanks for the review! Glad scheduling, payments, and invoicing are working for you all! We are working on some things to help with the contract piece. Right now there is the ability to have your terms and conditions imbedded into each invoice and estimate, signature capture before and after the job, and some line item modifications we can do. Feel free to go to the help center, chat into the blue chat bubble, or email me at [email protected] to learn more options for that issue. Thanks again for the review and have a great day!

jawad
Owner in US
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Schedule with a Housecall with a Pro

5.0 last year

Comments: Very friendly user and has multiple functions

Pros:

The integrated system connecting employees with customers

Cons:

needed more than the two-week trial to navigate everything.

Housecall Pro Response

8 months ago

Thanks for the review Jawad! Happy to see you are enjoying it and its helping your business by scheduling, connecting with customers and employees! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

Vishnu
Godown Incharge in India
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Housecall Pro is the best software which I have encountered and used till date.

5.0 2 years ago

Comments: Many problems like scheduling, client database problems I had overcome due to use of this software.

Pros:

I liked all the features which I had experienced in this software and it makes my work fun.

Cons:

I feel personally that there are no cons in this software.

Housecall Pro Response

2 years ago

Hi Vishnu, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team