Stitch Labs Reviews

Highly Recommended

Comments: Our company, Luckless Clothing, has been searching for a service that can help assist us with tracking merchandise sales from within our storefront, as well as our online marketplace. StitchLabs not only meets those needs, but exceeds them. They've been such a valuable asset to helping us manage our inventory, and not waste valuable man hours hand counting our stock of well-over 150 items. You can only imagine how confusing it was counting stock three times a week, wasting hours upon hours making sure that we weren't selling items online that were sold here in store. It was an utter nightmare, and Stitch helped us alleviate those pains. It is extremely easy to integrate into your website, or into nearly any platform you currently use like Storenvy, Etsy, or other big sales marketplaces. In addition, Stitch does a fantastic job integrating into our Square Stand for our in-store sales, and helps us keep up to date information and purchasing trends for all of our sales channels. I would recommend anyone to use Stitch if this is an issue that you struggle with.

Pros:

-FANTASTIC inventory controls, easy to update products by downloading .CSV and then re-uploading it for mass changes to stock. -The REPORTS section is incredible. It does all of the comparisons, product tracking, and sales information for you to see what's been selling the best, analyze profits, and shows you so much more! This is by far one of the best assets to being involved with Stitch. -Allows for multiple sales channel information, so you can work on multiple websites and see which channels are performing better. -Gosh, there's so much more; such as having the ability to work with drop shipping products from wearhouse's, implementing shipping websites to help you work with mailing labels, and ordering products with their invoice services. Overall, Stitch is a FANTASTIC PRODUCT! I highly recommend this to everyone.

Cons:

-One of the biggest cons that I have with Stitch though, is that they do not offer Phone support unless you pay a hefty premium for it. This is one big draw back when you have issues with Stitch integrating with other platforms due to these other platforms changing code, etc... Sometimes it is substantially easier to get on a phone with a Rep or Tech from Stitch, and talk about these issues in real time, rather than waiting on a rep to get back to you via E-Mail. This can get frustrating from time to time, however, they do get back to you between 12-24 hours later. They do offer "Getting Set-Up" phone calls with reps that guide you through the installation, integrations, etc... and that is a great service, however Tech Support I believe should be included with the price you do pay for Stitch. -Upgrades cost $$$, and these upgrades are a sort of "A-La-Carte" style unless you really get into the higher pricing structures. It can be pricey for a small business to really get into the big benefits of using StitchLabs, however based on our interactions and experience with Stitch, it is very valuable to have some of these upgrades.

Great Inventory System for Small Business

Comments: I am grateful to have found this inventory management system when I launched my clothing line several years ago. Currently I sell two collection of 30 styles per year in multiple colorways through a variety of channels: Wholesale boutiques, retail outlets, consignment accounts, private clients, on-line store and through a series of sales representatives. My inventory exists in multiple locations and is sold daily to each of these outlets. Stitch Labs has helped me with many of the hurdles of growing a business. This software continues to improve year after year.

Pros:

1.) This software is great for fashion/clothing businesses that have numerous products and product variants, such as style, size, color. It allows you to add as many custom variants that you need per product. 2.) Easy entering Purchase Orders for products received that immediately updates your on-hand inventory. 3.) Order entering is seamless with a great interface and search feature for existing products. 4.) The ability to create a packing list for all orders is by far my favorite feature. This is great if you work with large wholesale orders and consignment accounts. 5.) Inventory look up for stock versus "committed" in open orders is key to daily selling. 6.) Integration with on-line selling platforms such as Big Commerce is extremely helpful in managing your own webshop. 7.) The Invoice & Payment "push" feature to Quickbooks Online is a great help. 8.) If you make a request for a feature, your voice is heard and they will consider adding it to their "to do list"

Cons:

1.) Stitchlabs does not yet have a feature that can merge existing contacts. This currently has to be done manually. 2.) For Invoicing, it does not automatically calculate due date for Net 15, Net 30 options. 3.) The invoice "push" feature to Quickbooks on-line creates a new Stitch Labs generated contact and required you to merge the contact in Quickbooks which is time consuming.

Do not use stitch if you sell on ebay

Comments: I read about the great reviews on the internet about stitch labs. Guess what, I tried it twice in 6 months time; it turned out to be a waste of time to say the least. The biggest bug stitch has is inability to work with ebay listings (they require all ebay listings to be 30 days duration. We followed their rules - delete all GTC listings and created them under 30-day duration. Yes, right we lost our sales history, like how many sold under GTC listings). Even you have changed all ebay listings to 30days, still it will cause problems for your ended listings with GTC duration - stitch will auto list those that you've ended. We had this situation 6 months ago and 6 months later they still have not fixed it, which caused quite a chao to our ebay listings and business - I had to manual delete each of the activated listings forced by stitch in every 10-15 minutes. I guess stitch should have not advertise it integrates with ebay while it's not yet, to say the least. In addition to this issue, we also observed that there are sometimes a system down on their server - we noticed that orders pulled from stitch and shipped via shipstation did not get updated status back to the marketplaces. This was frustrating because (1) we were not sure if those orders were actually shipped or not; (2) orders can be marked as shipped late if tracking is not uploaded in 1-2 business days. There are some other smaller bugs they may have, but those are the biggest two. I understand no system is perfect; however, I do not think a company should advertise service/products for sale if they are not ready for the public. I really wanted to love stitch but to me my experience with them was a total disaster. Emailed them about our bad experience and problems we found. No apologies ever said. Extremely disappointed. I wouldn't recommend stitch labs to anyone who sells on ebay. Thanks and good bye to stitch - there are plenty of programs out there that does not require 30-day duration listing on e

Pros:

easy to use great customer support

Cons:

inability to integrate with ebay system serve down

The heart of our brand

Comments: Not sure how we would manage our business without Stitch! We started using Stitch Labs a couple of years ago now and keep finding new ways to make it even more central to efficient and effective operations. And Stitch keeps adding more ways to make the platform even better. The recent updates including bundling filled a hole we were missing, and the feature (and others) came directly out of user feedback. Even when there are issues Stitch has been fantastic, with extremely responsive and personal customer service (Thanks Con!) and great communications. Their twitter status account keeps me updated if there are any issues and those have been few and far between. We use Stitch to manage our entire process, from sending POs to our manufacturer, to receiving and synching inventory, managing billing & fulfillment across multiple service platforms, and our central hub for all order management, shipping, customer contacts/crm, and more. We're taking orders in real time at tradeshows now, too, so I can take the order and bill the card for a deposit before the buyer even leaves the booth. I look forward to it cutting down on those "bad" orders going forward. Stitch was basically made for us, whether it is on Shopify alone with the great integration here or across multiple platforms, online and now even offline.

Pros:

Fantastic customer support. (Hi Con!) Great platform, does what I need, new back end is fast and has been reliable

Cons:

It is SaaS, so it does what it does and if you want to work outside of that you can't. Well, except that they listen to their customers and add the most important features! Yay bundling.

Stitch Saves the Day

Comments: I am a jewelry designer and fine artist and have used Stitch since 2010 to handle the inventory needs of my multiple sales channels for the jewelry side of my business, Zelma Rose. I first started using Stitch for the easy invoicing and line sheets but as they have added amazing feature after amazing feature over the years I now use it to organize my inventory, invoicing, line sheets, and wholesale account management.

Pros:

Easy to use, reliable, great customer service, and always up to date with the latest features and improvements. The best tutorials to learn how to use new features quickly and the nicest customer service team around.

Cons:

None. Stitch Labs as a product and team has continually met my high expectations.

Excellent Business Software and Superb Customer Support

Comments: Stitch Labs is a powerful application and the support team is excellent. Sara, Jenny, Bethany, and Mina have been a joy to work with. I am new to logistics operations and logistics/inventory software and apps. The Stitch team has been very patient, informative, and helpful. We are a very lean organization with a small staff. We are geographically dispersed and our accounting operations are out sourced. We are great at out core business, and we are each multitasking to cover down on business and admin functions of running the business. Therefore, we consider Stitch to be more than an application or service provider, we view them as a business partner. Stitch Labs is our inventory team and they are part of our automations team. The Stitch Labs staff truly wants us to succeed and they provide excellent customer support, advice, and service. We rate Stitch Labs as a 5 star business.

Pros:

Competence Customer Service Phone support Live Chat Patience Quality of Software Solution

Awesome inventory software/service

Comments: I have been using stitch for about 3-4 months and in that short time it has shown to be very reliable and makes inventory management easy. For now I only really sell on one marketplace at least with any meaningful amount of sales however I plan to develop the others and I know stitch will be there and be available to handle all the different places I may expand into. Customer service is great as well and I couldn't be happier overall.

Pros:

Small company with people who take accountability for problems improving software that seems to get better with every update fair pricing considering the service given integrates with all major and increasingly more minor sales outlets

Cons:

Can be a bit slow in general sometimes however it seems to clear up. Just would appreciate a little more stability in speed.

Stitch Labs

Comments: Our company is a start-up that is quickly expanding. Longball is a Designer Golf Apparel that sells product in Retail, Green Grass location and E-Commerce therefore it is important to have an accurate inventory for all integrations. Stitch Labs has helped our company increase efficiencies through inventory management, integrating QuickBooks, Square, etc. Overall it has been worth our investment.

Pros:

- Ability to use Stitch Labs to keep up to date inventory in various integrations - Excellent customer service - Ability to build custom reports - Continuing to improve

Cons:

- Does not include bar code scanning for inventory management

A stitch in time saves nine ...

Comments: That old saying is so true. Stitch has saved me hours of copy and paste drudgery in managing my multiple selling channels.
I am always surprised that big venues such as Etsy do not provide a decent method of printing an invoice, but they don't and that is where Stitch shines.
Stitch makes it easy for me to keep my orders organized and prevents a lot of order filling mistakes that used to happen when I was manually preparing invoices by copying the information and pasting into my own forms (how boring is that ?).
I haven't even learned to use all the functions that are offered in my Stitch program - and there are a LOT.
Don't know what I would do without it.

Pros:

Automated, quick and easy to learn.

Cons:

The only thing I would ask for at this point is to include a few more selling platforms (like Amazon independent sellers) but I am happy with the program as it is now.

Must have for multichannel fulfillment ecommerce

Comments: I run a multichannel fulfillment ecommerce operation. This is the best inventory management software to keep track of inventory levels on different marketplaces. If you are using Amazon FBA, there are many features that make SitchLabs the one stop shop for fulfilling orders.

Pros:

The user interface is very easy to use. The integration takes minutes and then you are up and running. Customer support is top notch and are able to solve any small nuance problems that pop up.

Cons:

There are few cons to this product. It has solved all of the inventory management problems I had prior to using StitchLabs.

Okay for first order management/inventory managment system

Comments: Okay. They were a new company when we used them so could make updates routinely, however the limited bandwidth of the team meant your needs weren't always the highest priority.

Pros:

Was somewhat easy to deploy. If your business is not super complicated (1-2 warehouse) it works well.

Cons:

As you business gets more complicated with more sales channels and multiple warehouses the overall software becomes hard to deploy.

Overall one of the better solutions on the cloud but with its flaws

Comments: We are grandfathered in from early stitchlabs pricing so we don't pay the $499 monthly price. Given that I miss out on upgrades as stitchlabs tries to phase out my $75/mo plan and force me to switch over. I use it with Shopify, Shipstation, Xero, Amazon, Paypal and Stipe. Eventually I will but not yet and here's the Pros and Cons why:

Pros:

Here's why I stay and you probably would choose this platform: It's the better one out there. I tried almost all of them for a trial period and gave each a good try except cin7 which required too much time to setup. It's avg but it works and support will attempt to fix issues if they can be fixed. The amount of bugs on other platforms outweighed any feature advantage they had over stitch. And overall I needed this to work which it did except the XERO invoicing. Any other PRO is completely outlined in product reviews professionally written I just needed to fill in some cons.

Cons:

It's slow! Well slow vs working on a software platform running on a central server. The cloud has it's perks such as ease of access but speed takes a hit. The service went down once this year during peek hours, that blew. The platform is still being developed and sometimes upgrades are rolled out too soon so users are forced to deal with bugs. Ex. Right now I have roughly 10 orders with custom items unable to be closed. It worked fine before but now they are just stuck and it's annoying. Support knows about the problem and couldn't give a time frame when this would be fixed (going on 3 weeks now.) Integration sucks with XERO! Invoices are constantly missing and we need to double check to make sure invoices get transferred. A manual push can be requested but still some don't get transferred. Support also knows about this but I think there's little hope for this fix. (going on 3-4 months with this one) To be fair I've seen this with other platforms as well so not sure who's at fault here. Support just let me know they need to fix something but couldn't elaborate. I think it has to do with repeat customers who's accounts already exist in XERO since those are usually the invoices missing. Development is slow and features that would make the platform more efficient are missing. Such as reporting, x-links within PO's Orders Inventory using variants, Sorting, etc just naming a few.

Stitch Labs - Brains of the Inventory

Comments: It's a great inventory management system. The cons I listed are minor and don't take away from the overall system.

Pros:

We use Stitch Lab purely for our inventory management. It seamlessly integrates our e-commerce sites (Shopify/Amazon) with our shipping software Shipstation. So it creates a centralized system where orders come into and flow out through to for shipping with maintaining real-time inventory. It's user friendly, the interface is simple, nothing fancy but works well for us. Customer Service experience has been great for me so far. I've emailed customer support a few times and have gotten my issues to resolve within 24 hours.

Cons:

1. No app available for phone/tablet! Seems like everything has an app for it now, how does Stitch Labs not have one? 2. When you reconcile/adjust inventory, the entry you make is permanent. I'm not sure why you shouldn't be able to back to that entry and edit/delete. If you make a mistake you basically need to make a corresponding entry to reverse the mistake rather then being able to correct it in the original entry. 3. I did notice on select reports when I try to filter the channel and run the report it doesn't actually filter it out. I have to manually delete it on the CSV file myself. It's not hard but still a bit annoying. Please note this only happens on a few of the reports I run. 4. For some reason, when you create an order and select the date, then click next to finalize the date changes to the day before. Not sure why it does that.

LOVE Stitch Labs!

Comments: I've been using Stitch Labs since about the time they launched. I loved them then and I love them now! What a huge help to have my invoicing and inventory all in one place. Stitch automatically imports all of my Etsy sales, and it's super easy to create my own invoicing for retail or wholesale orders.

Pros:

I love the integrations. I started out on Etsy, so having my sales from that platform automatically imported was exactly what I was looking for. I'm also looking to expand into my own e-commerce site and I love that it will also be able to be integrated! Customer service is great. They are prompt, personal and friendly!

Cons:

I feel like adding in products can be a little tricky. After playing around with it for awhile, though, I have figured it out. I also feel that the current cost is a bit high for small one-man/woman creative companies. Because I started from the beginning and was grandfathered in, my monthly cost is lower than the advertised price. If this wasn't the case, I don't know that I would be able to afford it. I would love to see an option at a lower cost for me to be able to recommend to friends and colleagues who are just getting started in their own creative businesses and need a tool to keep them organized with inventory and invoicing.

Full Featured

Comments: Easy to use, but you need to understand the structure of how the software works. A background in inventory management and using SKUs is helpful. Does everything it is supposed to do. Works in the background as you make sales to keep everything in tune.

Pros:

Stitch Labs allows you to seamlessly sync your inventory levels among all your retail channels. From WooCommerce to eBay to Amazon, when an item sells on once channels the inventory levels are adjusted everywhere. This saves time and money, and allows you not to oversell.

Cons:

Some aspects can be tricky to setup, but the documentation and customer service are right there to help you. Quite a bit of reporting features and I personally don't use much, but the options are there.

After the initial data input it became fairly user friendly.

Comments: Control of all my channels (Amazon, In store and our 2 websites) in one place. Continually upgrading software for ease of use. Great pricing.

Pros:

I love that we can now control our inventory through one channel! Stitch also provides us with comprehensive reports for all of our channels.

Cons:

On occasion there have been some unexplained glitches, but it is running smoothly. We had to erase and start all over due to bad advise from customer service.

The program itself is great, but the customer service is lacking

Comments: It helped our company keep track of sales and inventory with powerful reporting, and general ease of use.

Pros:

There is a lot of functionality in this software that makes tracking inventory a breeze, and for the price point you will not find anything that comes close to it.

Cons:

The software tended to have random updates that would just move things around to new places, but not really improve the overall feel of the user. It was more so just confusing.

Great Starter Inventory Management Program

Pros:

I love being able to process payments through Autorize.Net with StitchLabs. The reports are very user-friendly and there are many different kinds I can run.

Cons:

The software seems to be very slow at loading from page to page. I catch myself manually switching inventory over from Shopify to Warehouse which makes it tedious and time-consuming.

Like it a lot.

Pros:

Simple to use and Reliable. Connects with main Market Places and with many other add ons such as quickbooks.

Cons:

Does not support Walmart, Houzz or various market places. Price has been increasing lately. It has a couple of glitches, but nothing to really worry about.

Catchy name and nice entry-level product

Pros:

Loved Stitch when I was beginning my business. It provided the perfect balance between cost and functionality.

Cons:

Ultimately, I had to migrate to an enterprise level solution as my e-commerce needs outgrew Stitch.

Stitch Review

Comments: For the amount of time we had Stitch we loved it. We were sad to hear they have to shut down shop. We have a different product now but definitely don't like it as much as Stitch

Pros:

We liked this software because we have 9 different clinics all over Northern Colorado, so it was easy and quick to communicate between clinics or ask simple questions without having to pick up the phone or send an email.

Cons:

We really liked this product. That they stopped their services, so we were forced to switch

very happy

Comments: I'm VERY happy with Stitch. Just the ability to add items (even custom work) to invoices after the order is placed through Shopify is HUGE. It's saving us time with bookkeeping, and providing all the information to our bookkeeper that she needs in just two reports. We're staying out of Quickbooks and able to focus less on invoicing, payment methods, and A/R and more on getting those orders out the door. Data entry and fulfillment times are dramatically reduced while giving us more and better data for tracking sales, trends, and A/R. Win win win. Interface is excellent. Learning curve is very easy. I was able to train our staff to use the program in very little time (huge advantage over Quickbooks). The setup does take a bit of time, and I'm hopeful that will decrease as the platform is developed further. The customer support is INCREDIBLE. Stitch has taken a very personal interest in our satisfaction with the application. Response times to emails are insanely quick and instruction on current functionality or fixes are also lightning fast. Very satisfied and very excited to be on board with Stitch.

Everything I Needed & More!

Comments: The gang at stitch have got it going on! Not only have they created a system with the handmade and indie biz owners in mind, they are all about making sure our businesses are managed easily - I'm actually running my business now rather than my business running me! The communication from the team is stellar and I've loved being a part of testing new features! The call I had with the guys was helpful, hilarious, and they even integrated a suggested I made THAT NIGHT! Now I only keep online shops that are integrated with stitch current because stitch does all the work for me! I can't say enough about Stitch and what a HUGE impact it has made for me and my business! I get up to the minute stats on the process of orders, my expenses, revenues, and even inventory! I can add as many custom fields as I want to keep track of them via the generated reports! Wholesale line sheets? Stitch does that too! There are so many features that Stitch has (for such a low fee), I wouldn't want to be without it! Heck, I don't know how I managed before!

Stitchlabs has been the perfect software to run my business through!

Comments: I love how it integrates my squares sales, online sales, wholesale invoices and PO's all into one program. This has saved me so much headache and time to just have everything on Stitchlabs. The more I use it the more I realized how perfect it is for a small business like mine. I work with a lot of store's, sell online and sell in person with Square. Stitch labs is the only program I know that integrates all three of those channels. All the features are really amazing once you get used to them. And the reports are really great for bookkeeping. You can categorize all you expenses so when tax season comes it's very easy to run reports. I also love how it's online and now I can potentially work from anywhere now. This has improved my productivity and life in general. Only con is the new version has been slow at times. I know there working on making it faster though so I'm willing to wait. Jamai,
www.AnimalinstinctsApparel.com

You need Stitch, you really do.

Comments: Stitch is amazing and so are the people behind it! The GUI is friendly, straightforward and easy to navigate, and it's been so helpful in terms of keeping my orders and inventory straight. Plus, the report functions are a great way to see what's selling and project and plan for the next season. Best of all, the folks at Stitch are always, and I mean ALWAYS, present and happy to answer the smallest, and, in my case, often mildly inane, questions. They're constantly evolving and improving the app; since I started with them in August of 2011 they've integrated with several of the sites I use most and have plans for more in the future--how awesome is that? My data entry just got cut in half! The price is more than reasonable for what you get--it's far cheaper than my gym membership with much better results! The Stitch team really makes you feel like part of the family, and I can't recommend them highly enough.