JIRA Service Management Reviews

Probably the top program for managing projects

Comments: Jira is a sophisticated and flexible project management solution with a wide range of applications. Jira's strengths lie in the depth of its task management features, the breadth of its integrations, and the depth of its reporting and analytics tools, all of which contribute to the program's capacity to help you better understand your projects and teams.

Pros:

To accommodate the fact that various people have different ways of doing things, this user interface may be easily altered to fit individual needs. Jira makes it simple and quick to design and implement unique workflows and rules. One way to break down large projects into manageable chunks is to keep everyone in the loop on how things are shaping up.

Cons:

Jira's flexibility allows for personalization, but more in-depth modifications may call for specialized skillsets.Performance difficulties: Some users may have performance issues, especially when working with larger projects or those that include complicated procedures.

Expert service management system

Comments: I mainly use it for task management on small projects, but I plan to gradually expand the scope of use as I get used to the operation and screen environment. Since it can be used in a wide range, it is recommended that I use it for task management and workflow for small-scale projects with a small number of people to get a feel for its operation. Sharing issues with project members in other companies or remote locations is possible. You can discuss and work on a common visualized platform, such as managing work progress and solving problems.

Pros:

It is a slightly different tool from the so-called general ITSM system (or service). Operation and maintenance (though not limited to) tend to be individualized. Still, JIRA caters to tasks and support on a "role" basis, so sharing knowledge using OJT is possible, depending on ingenuity.

Cons:

It may be a problem due to the multifunction, but I think the problem is that the screen is a bit hard to see. (The problem may be solved by changing the layout of frequently used functions, but I haven't used it much yet, so I think it will be a problem that will be solved as I use it).

Alternatives Considered: ManageEngine ServiceDesk Plus

Reasons for Choosing JIRA Service Management: Because we can search by tag, we can quickly find problems and solutions, success stories and reference examples. Since the SLA can be configured according to individual design, the achievement status can be confirmed in a report, and the current progress and what needs to be done can be shared immediately. Full-text search is possible with indexing, so this system has a sense of security, even if you think you missed it.

Switched From: ServiceNow

Reasons for Switching to JIRA Service Management: Functionality that manages queries centrally. Improved working conditions enhance visualization and efficiency. Queries, support and information distribution are centralized, so there is no waste in work, and it is simple and clear what to do next so that I can do my job.

Great for Smaller Businesses, not for the Large Enterprise

Pros:

Service Management is very easy to get going "out of the box" for small organizations. We stood this up apart from our enterprise's main service management tool because we had special needs for our intake forms and this allowed us to do the customization needed without going through rigorous development through the enterprise level tool.

Cons:

Form design for your main portal can sometimes be wonky, as navigating through the options takes a bit of getting used to and aren't the most intuitive at first. Workflows are also very simple and complex decision-making based on external data is not readily available.

Alternatives Considered: ServiceNow

Reasons for Switching to JIRA Service Management: Service Management ultimately was chosen because it integrated perfectly with our Jira instance and allows for seamless story/epic creation from internal customer requests, porting the information over was made very easy by this fact and the workflows you can create between the two are very useful.

Jira is The Best Project Management tool

Comments: A powerful tool for service management and ticket tracking that has made a difference in my work. It has many values. JIRA Service Management is generally seen as a powerful tool for service management and ticket tracking, with many features, including customization options, automation capabilities, and detailed reporting and analytics. It can also be integrated with other Atlassian tools like Confluence to provide a comprehensive project management and service management solution. Jira is my first recommendation to anyone looking for an efficient solution for their service management needs.

Pros:

JIRA Service Management is a powerful tool that enables teams to customize workflows, processes, and reports according to their unique requirements. It seamlessly integrates with JIRA, allowing teams to easily switch between project and service management workflows while sharing information. The collaboration capabilities of JIRA Service Management are exceptional, as teams can use comments, usernames, and attachments to communicate with each other, ensuring that everyone is up-to-date on critical updates. Automation is another impressive feature that saves a team's time and improves efficiency. Teams can set up automation to automatically route tickets to the appropriate team members, send customer notifications, and update ticket status.Furthermore, JIRA Service Management provides comprehensive reporting and analytics capabilities to help teams track essential metrics and identify areas for improvement. Reports can track response times, resolution times, and customer satisfaction scores, among other things. JIRA Service Management is an invaluable tool that streamlines service management processes and enhances customer satisfaction.

Cons:

Limited Mobile App Functionality: While JIRA Service Management offers a mobile app, some users have reported its limited functionality compared to the desktop version. This limitation can make it difficult for teams to manage service requests on the go.

Jira Service Management: A Robust IT Service Management Solution

Comments: Jira Service Management is a robust IT service management solution designed to streamline IT processes and improve service delivery. Its customizable workflows, seamless integration with other Atlassian tools, and extensibility through Marketplace apps make it an attractive option for organizations seeking a comprehensive ITSM solution. However, the platform's learning curve and potential performance issues may present challenges for some users. Overall, Jira Service Management is a valuable tool for businesses looking to optimize their IT service management and enhance collaboration across teams.

Pros:

Streamlined ticketing system: Jira Service Management's intuitive ticketing system enables efficient handling of incidents, problems, and service requests, improving IT service delivery.Customizable workflows: The platform offers the flexibility to create and modify workflows tailored to specific IT processes, ensuring a seamless alignment with organizational requirements.Integration with other Atlassian tools: Jira Service Management integrates seamlessly with other Atlassian products, such as Confluence and Bitbucket, providing a unified ecosystem for project management and collaboration.Extensibility with Marketplace apps: The Atlassian Marketplace offers a wide range of apps and add-ons to enhance Jira Service Management's functionality and cater to specific business needs.

Cons:

Learning curve: Some users may find Jira Service Management's extensive features and capabilities overwhelming, requiring time and effort to master the platform.Pricing structure: The pricing model, particularly for larger teams, may be a barrier for smaller businesses or those with limited budgets for IT service management solutions.Performance issues: Users may experience performance lags or slow response times, especially when working with large volumes of data or complex workflows.

Jira Service Management: Optimice sus operaciones de servicio con la potente solución de Atlassian

Comments: Jira Service Management is a powerful and versatile tool developed by Atlassian, a leading software development company that specializes in creating products for collaboration, project management, and software development. Atlassian has a proven track record of producing high-quality and innovative software that is widely used by organizations of all sizes around the world.One of Atlassian's most popular products is Confluence, a content collaboration tool that is often used in conjunction with Jira Service Management. Confluence is designed to help teams collaborate and share information more efficiently by providing a central location for storing and sharing documents, meeting notes, and other important information. It integrates seamlessly with Jira Service Management, allowing users to easily access information from both platforms.Overall, Jira Service Management is an excellent service management tool with many powerful features and capabilities. While there may be a learning curve involved in getting started with it, most users find that the benefits of using the platform far outweigh any potential drawbacks. With its integration with Confluence and other Atlassian products, Jira Service Management is a great choice for organizations looking to streamline their service operations and improve collaboration and productivity.

Pros:

Jira Service Management itself, is a robust service management tool that offers a wide range of features and capabilities. Some of its key strengths include its flexibility and scalability, which make it an ideal choice for businesses of all sizes. It also offers powerful automation capabilities, allowing users to streamline their workflows and improve productivity. In addition, Jira Service Management provides detailed analytics and reporting tools, giving users valuable insights into their service operations.

Cons:

Of course, like any software tool, Jira Service Management has some potential downsides. For example, some users have reported that it can be difficult to set up and configure initially, especially for organizations with complex workflows or service structures. Additionally, some users have found the interface to be somewhat complex and overwhelming at first, although with time and experience, most users find it becomes more intuitive.

Cumbersome and slow, but no challenger

Comments: We're using Jira to manage our tickets and it works well. There are solid alternatives and competitors in the field, so I'm not sure for how long we'll keep using jira.

Pros:

The feature set of Jira is very wide, it is possible to achieve a lot. The ticket management system works, and it is possible to customize it a lot. Custom fields, custom status, sceens shown in transitions, automation rules based on triggers, ...Jira being extremely famous, it has the advantage of being easy to connect to virtually anything: sentry, aws, circle ci, slack, notion, figma, github, ...

Cons:

The UI is confusing, slow, and sometime very painful. For instance, for the longest time they did not support the markdown syntax in the text boxes. I consider myself very experienced with Jira and yet, I still get lost. Especially when it comes to managing boards or project or admin settings.

Great software for IT management

Comments: Overall, our team's experience with JIRA Service Management has been positive. The software has helped us to streamline our service management processes and improve our overall efficiency. We appreciate the software's flexibility in customizing workflows to fit our specific needs and the ability to track progress and collaborate on solutions within a single interface.One of the major advantages of JIRA Service Management is its comprehensive approach to ticket management, which allows us to manage all types of service requests from IT and software issues to customer support queries and beyond. We have found that the software's analytics and reporting capabilities have been helpful in tracking our performance metrics and identifying areas for improvement.

Pros:

One of the biggest strengths of JIRA Service Management is its comprehensive and customizable approach to ticket management. The software provides a centralized platform for managing all types of service requests, from IT and software issues to customer support queries and beyond. Users can easily create and assign tickets, track their progress, and collaborate on solutions within a single interface.Another advantage of JIRA Service Management is its flexible workflow management. Users can easily customize workflows to fit the specific needs of their team or organization, creating automated processes for issue escalation, approvals, and more. This can help teams streamline their workflows and improve efficiency.Additionally, JIRA Service Management has robust reporting and analytics capabilities, allowing teams to track key performance metrics and identify areas for improvement. The software also integrates with other popular tools and platforms, such as Slack and Confluence, further enhancing its functionality and usability.

Cons:

One of the main concerns that some users have with JIRA Service Management is its complexity. While the software is highly customizable and flexible, it can also be difficult to navigate and use effectively, especially for new users. Some users may find the learning curve to be steep, and the interface may be overwhelming at first.Some users also report that JIRA Service Management can be resource-intensive, particularly if they are running it on-premises rather than in the cloud. This can impact the performance of other systems and applications on the same network, and may require additional hardware or infrastructure investments to support.

Alternatives Considered: Freshservice and ServiceNow

Innovating IT Workflows

Comments: JIRA Service Management is an exceptional platform for IT project management and customer support. Its customization capabilities and the efficiency it offers in problem resolution and cross-team collaboration make it well worth the investment.

Pros:

The platform offers a wealth of issue tracking features, reports and metrics that make it easy to monitor productivity and identify areas for improvement. In addition, the self-service portal and integrated knowledge base provide end users with useful resources to resolve issues on their own, reducing the support team's workload. Support for process automation is also impressive, enabling the implementation of automated rules and actions to streamline and optimize workflows.

Cons:

Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn. Initial setup and customization takes time and effort.

Jira my best project management tool

Comments: Jira is a wonderful project management tool that has allowed us to interact directly with clients and collaborators who can see the progress of the project for themselves.

Pros:

JIRA gives us the possibility to integrate other tools like github. This feature has helped our team of developers to centralize all our processes in JIRA and in particular to create tickets (User stories) in JIRA that we can use as a branch with Github

Cons:

Jira can be perceived as complex, particularly for users who are new to the tool or have limited experience with project management software. The abundance of features and customization options can make it overwhelming for some users.

Efficient service desk for companies small, medium or large

Comments: Prior to using Jira Service Desk, were using a combination of Excel and SharePoint with workflows. We couldn't get great reports. It was hard to customize. Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow. We brought in Jira Service Desk as a test bed. Within 2 hours, we were testing and customers were putting in tickets. While we used most of the default settings, the value we were generating was way beyond we ever had. Then, we set up SLAs and watch reports for a few days. We were able to see everything we wanted - who reported the issue, when, what was the priority, how many comment exchanges happened, how much time did we spend, did we meet SLAs, what was the solution, etc. Fast forward 2 years. We are now able to create strategies to service internal and external customers better based on the data from Jira. It has helped us go from making gut-feel decisioning to data-centric decisioning. Good data wins debates. Jira helped us with good data. We are also utilizing Jira's excellent searching, dashboarding and API functionality to feed data to other systems and drive changes beyond just customers.

Pros:

Jira Service Desk was very easy to get started with. You could literally sign up for it and begin using it within an hour. Ticketing system is very customizable and powerful. Customers can be added in bulk and customers can sign up for entering issues. We were able to create different projects (or service queues) so that customers could send requests for IT help, or administrative help, or help with projects. Each such project/queue had different fields. Metrics are all built into the software, so we can know how often Service Level Agreements were breached, who breached them etc. The sheer amount of customizability is a joy. However, without discipline and thoughtfulness, it is very easy to customize it the wrong way.

Cons:

We feel that the price point could be lower and the speed could be a little faster. Atlassian has made improvements with speed. If a company had 5 people manning different queues and the issue volume is low, the cost would be ~1500/year for those 5 users. So, it would may not be cost effective for a small company that is watching their costs closely. We also felt that a Wiki is not built in. So, if a common solution needs to documented that spans multiple tickets, there's no way to do so. We could buy Confluence from Atlassian for an additional cost.

Alternatives Considered: Pivotal Tracker, Trello, Basecamp and Asana

Reasons for Choosing JIRA Service Management: Our previous solution was built on SharePoint. It was slow. Very slow. We had workflows that drove communication after an issue was entered. Workflows would break often with hard-to-understand errors and debugging them was difficult. We had to build all the reports surrounding data we collected from SharePoint. Most reporting surrounding SharePoint were manual. We spent more time debugging issues with SharePoint than the time we spent on the most demanding customer. Something had to change. We tested Jira Service Desk one day and within hours our customers were using it. There was a day and night difference between the two systems and customers were happy. Built in reports were excellent.

Switched From: Microsoft SharePoint

Reasons for Switching to JIRA Service Management: Asana has been working on improving the speed of their software. Their slowness has been well documented on various sites. Even their own team acknowledged and worked hard. We were not just read to jump into Asana due to the slowness. Trello was great - fast and easy to use. Reporting was missing. Pivotal Tracker felt like it was well suited for dev work and was comparable more to Jira Software. Basecamp felt like it was well suited for project work. Jira Service Desk fit the bill for IT help desk, admin help desk etc.

Comprehensive and Streamlined Service Management with JIRA

Comments: JIRA Service Management is a comprehensive and streamlined service management solution that can help teams quickly organize, track, and manage projects. The platform is highly customizable and allows users to tailor their workflow to fit their unique needs. The learning curve can be steep and the pricing structure can be expensive for some, but for teams looking for a powerful and efficient service management solution, JIRA Service Management is an ideal choice.

Pros:

JIRA Service Management is an incredibly powerful and efficient service management solution that helps teams quickly organize, track, and manage projects. The platform is highly customizable and allows users to tailor their workflow to fit their unique needs. The interface is intuitive and straightforward, making it easy to navigate and use.

Cons:

The pricing structure of JIRA Service Management can be an issue as it can be relatively expensive for some organizations. Additionally, the learning curve for setting up and using the platform can be quite steep, and it can be difficult to manage large projects with many moving parts.

Service Management Tool Anybody Can Use

Pros:

The ease of use and anybody can use the tool for Ticketing, project management, issue tracking, dashboards etc...

Cons:

The options are at times clumsy and confuse the end users when the data is too much.

Alternatives Considered: ServiceNow

Reasons for Choosing JIRA Service Management: The cost was too high and we couldn't afford the price for the project budget.

Switched From: Track-It!

Easy to try, full of tools and solutions

Comments: So far, with their free trials and tiers, it has be remarkably easy to get a proof of concept project built and to start migrating into the cloud.

Pros:

Jira Service Management provides a ton of tools to build out you customer portal and internal ticket platforms. It has filled all of the holes in our previous solution right out of the box.

Cons:

It is built for large, multi-team organizations so much of the power is not needed for a smaller company who requires a custom build but without all the hierarchy.

An easy way to track helpdesk/customer facing issues, But you need put in the setup time.

Pros:

Easily integrates with your already existing Atlassian software. Allows for a seamless flow between all other products and allows for easy crossover to keep everything in a nice and neat tidy place.

Cons:

It takes a lot of work and elbow grease to get it set up in a way that works for your organization. There can be some learning curves as there is no out-of-the-box working way, but once the time is spent it will save you loads of time in the long run.

Alternatives Considered: HubSpot CRM, Intercom and Zendesk Suite

Reasons for Switching to JIRA Service Management: We are already integrated into the Agile Ecosystem.

Jira: A Comprehensive Project Management Tool for Software Engineers

Comments: As a software engineer and scrum master, I have had the opportunity to use Jira in a professional setting. Jira has been a valuable asset for our team, helping us to manage development projects, track issues, and streamline workflows. With its customization options, integrations, reporting capabilities, and user-friendly interface, Jira has been instrumental in our ability to work effectively and efficiently. Whether it's prioritizing tasks, tracking progress, or collaborating with team members, Jira has proven to be a comprehensive and essential tool for software engineers at our company.

Pros:

Pros: Customization: Jira is highly customizable, allowing you to create custom workflows, statuses, and transitions to match the specific needs of your team. This makes it easy to map out the development process and ensure that everyone is on the same page. Integration: Jira integrates seamlessly with other tools, including Bitbucket, GitHub, and Confluence, making it easier to manage projects and access relevant information in one place. Reporting and Dashboarding: Jira provides detailed reports and dashboards, helping you to track progress, identify areas for improvement, and make informed decisions. User-Friendly Interface: Jira has a clean and user-friendly interface that makes it simple to get started and use on a daily basis.

Cons:

Complexity: While Jira is highly customizable, this can also make it complex to set up and use, especially for those who are new to project management tools. Steep Learning Curve: Jira has a steep learning curve, and it may take some time to master all of its features and capabilities. Performance Issues: Jira can experience performance issues, especially when used by large teams or for complex projects. Cost: Jira can be expensive, especially for larger teams, and may not be the best option for smaller organizations or individuals.

JSD has a lot to offer, but requires a lot to learn

Comments: JSD offers a lot for any company needing to maintain a service desk to manage the support requests it handles from its clients/customers. Because it is a Jira (Atalassian) product, it is most likely utilized along with other Jira tools, and plays quite well with those. Due to this integration aspect, thought, the layers of security necessitated within user settings requires a considerable amount of learning/training, which is not easily attained without paying for it from Atalassian. And, while I understand, respect (and even applaud) the market-oriented principle of this, it does seem a bit intentional that there are no reliable helps available outside of Atlassian (for example, any tutorials you will find on YouTube for assisting with certain user configs, settings, steps, etc. are applicable to much older versions of the software, and to a great extent, are not applicable to the current version). This would not be a negative aspect if Jira did a much better job at keeping their own internal (free) help docs, etc. up to date, so as to apply to the current version, as well. Instead, if one wants highly dependable "helps" it appears the best way to achieve that is to pay Atlassian for their training courses (at prices that are obviously calibrated toward larger companies/corporations. And blindly undertaking such would seem risky if judged by the extent to which their free user tools are kept up to date. This is not, to my knowledge, the common experience with most apps.

Pros:

- Lots of tools in one place - Integrates well with other apps (especially other Atlassian products) - UI is clean and user friendly (customizable to a sensible extent) - Contains useful metrics that are easy to configure and gain reports from - Has multiple layers of user settings available for custom configuration to correlate to preferred levels of access among agents, customers, etc.

Cons:

- Email bounce in frequently fails (bugs?) - Depth of Jira admin user knowledge required for strong mastery of this app; time consuming to acquire a reliable user knowledge (which is necessary to utilize the app with the least bit of efficiency) - Help docs, support mechanism unreliable/outdated (needs to be fresh and current to be applicable to present version of app) - Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned) - Completely inadequate amount of general helps/tutorials available outside of Atlassian (YouTube, Google search, etc. for example) which seems a bit suppressed by design. Atlassian offers extensive training, but at a premium cost. - Costly for the overall effectiveness it provides, after factoring these negatives along with the user time required to really learn the application.

Good Tool for driving ITSM processes

Comments: Overall we are very pleased with Jira Service Management and have implemented incident management processes using it.

Pros:

User friendly, easy to learn, integrates well with Atlassian eco system, roles based access control, licensed based on service agents

Cons:

Dashboard and reporting gadgets can be improved further to provide better trend reports for the incidents, marketplace plugins can become overwhelming.

Alternatives Considered: ServiceNow

Switched From: Freshservice

Reasons for Switching to JIRA Service Management: Better pricing and Atlassian ecosystem

Jira review

Comments: Tracking of defects and work done by the team has been tracked by me through JIRA and this has helped me to bring more visibility in the project as everyone knows what others are working on.

Pros:

Creating a board in Jira, maintaining a Backlog items list, Creation of sprints. maintenance of sprint, Maintenance of team members and tracking the work done by the team are the services i like in Jira.Also the burn up and burn down charts provided by Jira are xecellent

Cons:

The export to excel features can be improved in JIRA.

Alternatives Considered: Azure DevOps Services

Reasons for Switching to JIRA Service Management: Because of the ease of use .

Streamlined ITSM with JIRA Service Management

Comments: I've been blown away by JIRA Service Management. It has truly revolutionized the way my team operates, making our processes so much smoother and more efficient. The platform is packed with features and capabilities, but it never feels overwhelming or confusing. I highly recommend JIRA Service Management to any team looking to improve their ITSM operations.

Pros:

JIRA Service Management is a game-changer for ITSM. The platform is so user-friendly and easy to navigate, even for those who are new to ITSM. The self-service portal is a huge plus, allowing teams to quickly find the information they need without having to wait for assistance. Workflows are streamlined, and automation rules make life so much easier. The open collaborative platform is also a huge advantage, allowing teams to coordinate their efforts with ease.

Cons:

The only downside I've encountered so far is that some of the more advanced features can be difficult to understand and set up at first. However, the support team is always available to assist, so it's not a huge issue.

About Jira - Project Planning

Comments: The initial setup was quite a challenge but, here we are. It's an awesome system for tracking project issues, especially for new clients during onboarding.

Pros:

It's a good platform to track issues that are being handled by each individual in a project. It also has the option for notification being sent out when an item has been resolved, closed, or has gone overdue. If it's configured correctly to have a backup, the team members involved can always learn from the past incidences reported. This will ensure that the team leader will be able to identify recurring items, timelines it took for resolution, and the team member assigned to resolve such items. This ensures that such items are priority issues that need in-depth understanding for them to be resolved permanently.

Cons:

As an organization, we have not been able to integrate Jira with osTicket, which our customer Experience team uses. This means we have two Systems, and at times this can be overwhelming to track issues on both Jira and osTicket.

One of the best Service Management tools in the market!

Comments: This is a great service desk software. It has some great features, and the overall experience with it has been really good even though it was used for a very critical and big project. Tickets can be transferred to other users seamlessly. Documents can be assigned to tasks and incidents which can help other users understand what is in front of them easily. Overall, it is very important in handling support based tasks that run 24*7.

Pros:

Jira service management is one of the best service desk softwares in the market. The ease of use is great, even for users new to the software. It helps the users keep a proper and clean track of the incidents/tasks/etc they have. One of the best things about Jira Service Management is that multiple teams can easily collaborate and work on it. This enables big projects involving various teams to work seamlessly.

Cons:

There are not many major disadvantages with using this Jira Service Management software. But a user must be careful while deciding to delete a ticket, because once deleted it is goodbye for ever. It cannot be retrieved. This option can be modified to allow retrieval of deleted tickets to ease the process for users who might delete important tickets unintentionally.

Unlike others, doesn't need complex configuration

Comments: With the help of Service Desk we get feedback from users about the bugs they find in the product. As the result, we fix them really fast. By adding fields that users need to add while submitting bug, we decrease time that is needed to reproduce bug or clarify the issue. Also, we can communicate with user directly if needed.
At the same time user can always get back and see status of ticket they submitted.
Also, it says a lot when you see Atlassian using its own product and using it really well.

Pros:

When you use this application as an addition to JIRA, it is a great tandem. I adviced my company to use Service Desk when we were discussing how to receive bugs and ad-hoc requests. We are using this application fro several years and we do not think about changing it.

Cons:

The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it. They manage really carefully the number of users that are Agents (users you actually pay for), and get really upset if they were not carefull enough and their bill was higher then they expected.

Jira Service Desk the best tool for support

Comments: For me JSD was a challenge that thought me a lot. The product is awesome but there is still room for improvement.

Pros:

What I did like the most about JSD is the fact that you have a customer portal, a way to track and view your tickets at any time. You can customize the product to at very last detail without too much trouble.

Cons:

The stability of the software can be a sensitive balance after you reach 500.000 issues created on your instance.

Alternatives Considered: Zendesk Suite

jira review

Comments: we want to manage our plans and we want to develop our customer relationships

Pros:

Product is not easy to use at the beginning but after the integration it's felt we are on the correct way.

Cons:

Our integration was easy. Some features should be develope

Alternatives Considered: monday.com

Reasons for Choosing JIRA Service Management: previous software not enough to support our actual needs..

Reasons for Switching to JIRA Service Management: Jira has a a lot of source