--- description: Get detailed information about Zonka Feedback and how it can help you meet your business needs. Learn more about Zonka Feedback price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.com.sg/software/137773/zonka-feedback Page: 1 / 4\ Next: [Next page](https://www.capterra.com.sg/software/137773/zonka-feedback?page=2) > AI-powered customer feedback \& Intelligence platform to uncover insights \& drive action. > > Verdict: Rated **4.8/5** by 68 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zonka Feedback? Zonka Feedback is used by CX leaders, product managers, support teams, and multi-location enterprises to understand customer feedback, act quickly, and drive growth. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 68 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zonka Feedback - **Location**: New Delhi, India - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Flat Rate - **Pricing Details**: FEEDBACK MANAGEMENT - Starting from $199/Month AI FEEDBACK INTELLIGENCE - Starting from $999/Month CUSTOM: Please contact Zonka Feedback for further pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Alerts/Notifications - Anonymous Feedback - CES Survey Structure - CSAT Survey Structure - Collaboration Tools - Complaint Monitoring - Contact Management - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Forms - Customizable Questions - Customizable Templates - Dashboard - Data Analysis Tools - Data Extraction - Data Import/Export - Data Visualization - Email Marketing - Feedback Management - Live Results Sharing - Message Personalization - Mobile Survey - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Performance Management - Pulse Surveys - Q\&A Management - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Scheduled Messaging - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Tagging - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - URL Customization ## Integrations (11 total) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.capterra.com.sg/directory/30092/survey/software) ## Related Categories - [Survey Software](https://www.capterra.com.sg/directory/30092/survey/software) - [Customer Satisfaction Software](https://www.capterra.com.sg/directory/30541/customer-satisfaction/software) - [SMS Survey Software](https://www.capterra.com.sg/directory/32937/sms-survey/software) - [Qualitative Data Analysis Software](https://www.capterra.com.sg/directory/31297/qualitative-data-analysis/software) - [Text Mining Software](https://www.capterra.com.sg/directory/30933/text-mining/software) ## Alternatives 1. [Jotform](https://www.capterra.com.sg/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://www.capterra.com.sg/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://www.capterra.com.sg/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [QuestionPro](https://www.capterra.com.sg/software/135455/questionpro) — 4.8/5 (522 reviews) 5. [Microsoft Forms](https://www.capterra.com.sg/software/1025299/microsoft-forms) — 4.6/5 (320 reviews) ## Reviews ### "Best Review Software hands down." — 5.0/5 > **Leon** | *3 February 2025* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well\! > > **Cons**: None really. It fit all of our needs that we had and the salesforce integration was perfect. > > \[sensitive content hidden\] was great to work with from the beginning. They are passionate about their product and actually do take great feedback and implement what they see that needs to change. ----- ### "Very bad service" — 1.0/5 > **Kristina** | *19 November 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: The free plan worked well and I used my survey without any problems. > > **Cons**: Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active \!\!\! ----- ### "Comprehensive and User-Friendly Feedback Platform with Excellent Support" — 5.0/5 > **Majlinda** | *21 August 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Zonka Feedback offers easy navigation, comprehensive features, and a user-friendly platform > > **Cons**: At this time, I can't think of any significant cons. The platform met my needs and performed as expected > > My overall experience with the Zonka Feedback platform has been very helpful, both for me and the company I recommended it to. The platform provides all the features I needed, making it a comprehensive tool for gathering and analyzing feedback. Additionally, the communication with the staff (Rajat) was excellent, contributing to a smooth and positive experience ----- ### "The perfect feedback software" — 5.0/5 > **Shefali** | *27 October 2020* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business. > > **Cons**: Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. > > Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. ----- ### "A promising survey software with powerful form builder\!" — 4.0/5 > **Wora** | *10 July 2021* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: - Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay. > > **Cons**: - The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.com.sg/software/137773/zonka-feedback?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/137773/zonka-feedback) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data