An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Odoo survey is the good option for quick start surveys.
The initial implementation was painful to say the least.
Filter reviews (723)
Excellent ERP to manage your business operations
Comments: We used to use spreadsheets before switching to Odoo and the savings in time and effort, plus the accuracy of the information is the main value we receive. Particularly, the Recruitment module helps us to configure an Application Tracking System, and now, we have visibility over KPIs that before was not possible. The implementation of an extension of the CRM module allow us to customize easily the system to our needs too.
Odoo provides my company with all the modules needed to manage the business. It is easy to set up, intuitive and the modules are well integrated.
The Community edition provides a lot of built-in features, but since version 9, Odoo has been moving features from Community version to Enterprise, so I could see some of them, which I was using, unavailable in recent versions.
Alternatives Considered: SugarCRM
Reasons for Choosing Odoo: Because managing business operations in spreadsheets it is extremely time-consuming. It requires a lot of coordination and is prone to errors.
Reasons for Switching to Odoo: Because provides more modules. The availability in our market of Python developers to extend and customize the platform was another reason.
Buckle your seatbelt, it's going to be a bumpy ride!
Comments: The biggest hurdle was the initial implementation so this may be something you would need to prepare yourself for if deciding on choosing Odoo, unless of course you are happy to pay for the support packages offered by Odoo which we found to be very costly. Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME
Odoo is an extremely powerful software. We use the Manufacturing Module and the CRM Module prominently and these have both been brilliant tools that we are very happy with internally. The MRP is excellent at automating our manufacturing process whereby our production manager has only to add orders to the system while the system itself creates the PO's, calculates times and helps us to schedule our work. The CRM for the sales side is really easy to use and browse through and has a very good tagging feature allowing me (as sales director) to easily filter accounts and keep track of leads.
The initial implementation was painful to say the least.. We stated using Odoo way back in 2015 so this may have been due to our slow uptake of the software how ever I recall that once we signed up as paid users, there was very little support given to set up the system (unless we paid extra for the hourly support..). This was a big issue as we never had an easy way to contact someone for help with little configurations and therefore had to do most of the implementation ourselves. It took us over a year to get the system working properly
Alternatives Considered: Statii
Reasons for Switching to Odoo: It wasn't the cheapest but wasn't the most expensive either AND the functionalities offered were not so complex that we'd be paying for a system and not utilising most of the features.
Odoo is the greatest free/open-source ERP
Comments: Odoo's components are seamlessly integrated for a variety of unrelated tasks, which aids in technical and functional workflow comprehension. The system's potential to serve as a one-stop shop for all forms of commercial activity.
As far as open-source ERP systems go, Odoo is tops. Odoo's open-source and free community edition comes with a wide variety of useful apps. It also has a more feature-rich premium version called Enterprise.
Odoo is open source, thus it should be simpler to customize. Nevertheless, it is difficult to track down reliable resources that instruct programmers on the subject.
Working with Odoo is easy and it's flexible.
Comments: Feel good about the flexible system. But it's not good in that it pays attention to customers. and new visitors
Working with Odoo is easy if you've used other ERPs before, Each Features have a similar face Most of my employees say it confuses them sometimes.
After paying extra for support Odoo changed the importance of the customer. as a user I'm sure that in a few years If there is no change my company must stop using Odoo services.
Basim Global user / company review for odoo as an ERP system.
Comments: as a product excellent system except of above cons.
Complete Set of system is created considering a business requirement of SME and MSME. Each module is created considering each and every department of a business organization.
Bad Customer Service an dependence on ticket system rather than quick Assistance to solve issues, Bad Sales Team, if not tested I would never have purchased the system if was dependent on sales rep. to sell me the product. Wrong Partner network that might drive prospecting and new onboarding customers.
A open source MRP free of charge, but beware of implementation costs
If you are running a SMB with a low budget and are kind-of- IT-savy, you will get away with a reasonably extensive MRP free of charge (when using the Open-Source version).
You will count with CRM, Accounting, Operations, and Marketing basic modules, that will get the job done.
However if you are looking a seamless experience, you may want to evaluate mainstream tools like Hubspot, Zoho or SAP, albeit facing higher costs.
The open source version is free of charge. It counts with several modules, allowing to combine Sales, Accounting, Manufacturing and Logistics modules using ODOO as an ERP.
It is cumbersome to customize. Especially when facing code, it becomes highly dependent on IT teams. This makes ODOO not the most accessible CRM to work with, even at the free trial version. Deeper customization often requires coding skills, meaning a high necessity to work with an experience Odoo partner. This is where the free-of-charge-open-source promise becomes tricky
Reasons for Switching to Odoo: ODOO seemed versatile and offer extensive tools, working like an integrated MRP. The open source version was free of charge.
Odoo is a great ERP and operations optimization tool
Comments: We don't have a clue about the engineering behind the systems' backend python code, nor do we have any experience with those systems.
Odoo's enterprise resource planning (ERP), point-of-sale (POS), human resources (HR), attendance (attendance), websites (websites Time and attendance can be easily tracked with this program, and its user interface makes it simple to set up and use.
The POS software is user-friendly and flexible, but the hardware itself needs some TLC; perhaps the support team can assist with that.
A very reliable open source software package.
Comments: With a free registration and the possibility of exchanging ideas with an expert, Odoo increases the possibility of using specific applications in the execution of daily tasks, customizing and configuring according to your objectives.
The interface can be adapted to any need. We can organize and plan our future actions according to each goal to be achieved.
There's nothing to lose by using Odoo because it's free and open source.
Building our Client's base for the Future
Comments: For the price we pay, we are 100% happy with the solution.
The easy way to add information about clients and potencial leads. The score about
Nothing relevant on the platform that i dont like.
Inventory control with Odoo
Comments: In general it is a great help not only for inventory but also for project management.
One of its advantages that we use the most is the inventory control in multiple locations, this is for companies with distributed warehouses.
It only happened once, but in one of its updates there was a slight imbalance in the inventory. It did not recognize the product entry made earlier. So you should be aware of them.
Odoo - a business-oriented program.
Odoo has a lot of positive aspects. The first is that it is more akin to a business development platform than an ERP. It is quite simple to build business logic on top of the Odoo "application server." Having said that, many excellent modules have already been written. And several modules are linked together.
The CRM module is fantastic. It helps you to manage your leads and prospects in a Sales funnel. Commercial Contacts may be monitored, and calls and messages to leads can be tracked. The "sort by last message" option offers you a good idea of when you should contact that lead again. You may also specify a "next step" date for possibilities.
The website builder is also excellent. Very user-friendly, and you create your website using graphical building pieces. The website builder also works with emails, which I use to create marketing emails. They also look wonderful.
The accounting section is also fairly comprehensive. You may immediately associate financial information, such as bills, with your customer. Dunning may be automatically implemented using rulesets. Odoo has comprehensive accounting capability in addition to invoicing (double ledger).
The HR feature is also useful for tracking your employees' vacation days and other information. You may also keep and categorize CVs for future jobs.
Odoo ERP software offers a broad set of systems that serve each area of the firm, including accounting, project management, customer service, warehouse management, manufacturing supplies, and so on. Because the Odoo system is created in a modular structure, users may pick suitable apps from the app store and install them on the company's account. The Odoo system's hallmark is its over 10,000 support modules. Enterprises merely need to choose the relevant functionalities and eliminate the unneeded ones.
Odoo installation and setup are difficult. To understand this Odoo, you must have programming abilities. This can be irritating for your company since dealing with the installation problem requires time, effort, and, most importantly, money from your employees.
Odoo for ERP, Supply chain, Manufacturing, trading, Ecommerece business
We used it to streem line and for effective supply chain and finance, it helped us to determine those key factors, and we customisely made reports for performance of company aswell individiduals.
In supply chain, tradeoff and optimization between shortages and overstocking, cash to cash cycle inprovement made by analysing and bottle necks deteced by odoo.
Longterm pending cases, reporting, email notification for a abnormal or overdue, and over amount transactions helped us to manage finance on a well way specially when we were in crises.
Sourcing rather than manufacturing analyse by customize odoo, in costing and RFQ is wonderful.
Easy installation, can be customize as per business scenario, wide support, business features, transaction are supported according to international business tactics. Almost every module available finance, invoicing, quality control, inventory, planning,manufacturing, MRP and DRP. The cross functionalities made odoo awesome, check and control over transactions, users is a powerful tool to control the business, available as Saas, local server aswell can be installed on custom domain. Speedy work, with better GUI, its best for large/medium industry. It perfectly supports Importing, exporting or migration from another ERP. Transactional control, tracing over network is available, secured platform for business. Android app is available, can be worked smartly on it. Purchasing control, Planning control, and inventory scenarios are purely designed on professional approach. Bottle necks, cycle time, EOQ can be configured on it, With configuration it can be run with optimistic, in future AI and automation it can be a advanced supply chain tool. For realtime tracking and tracing like Barcodes, QR codes are available to generate automatically/manually for batches and products.
Customization is not easier, with depth documentation is required, which is unfortunately is not publicised. Limited database server type, it's somehow difficult to configure with existing dedicated database server. Transaction uniqueness records like algorithm for hitting a specific transaction is not being created, i.e on refreshing or by going back values can be submitted twice. Some pages, do not display properly on android app, specially visuals.
Reasons for Choosing Odoo: less control over transactions, business volume and scenarios were not implemented in ERP.
Use this product to increase your business productivity
I am working for 4.7 years with Odoo
Odoo is very good, practical and easy to use ERP software
Easy customization that fulfils every clients' organizational needs
Analysis reports and graphs provide easy understandability User attractive interface Easy customization Fast working
According to Indian Accounting standards, I think that Odoo has to do more deep analysis and provides the functionality to their end-users for ease of use Also Odoo have to increase types of graphs provides graphical data
Reasons for Switching to Odoo: Because it is very easy to use and customizable ERP software
4 years ago
Thanks for the great review! We look forward to continuing to collaborate with your organization! :)
ERP:Finance and Manufacturing on Odoo
Comments: Good for SME, trade or ecommerce business, efective ERP not any bug found. Finance, planning,porecurement,inventory and manufacturing are integrated each ither aswell seprately installed.
Every module is available, wide range of available features, modules. Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.
Customization is not easier, less controll on transaction data. Less controll on authorizations,roles. Management role is missing, can be slower or face bugs for large industry, some issues found in finance like credit limit cant be set.
Reasons for Choosing Odoo: transaction volume increased, many bugs were foubd and some features was missing
Switched From: Dolibarr
Incompleted project, doesn't allow for easy customisation
Comments: I would highly recommend for anyone looking into a customised software system to not use Odoo. You will need a skilled developer to complete the simplest of tasks for you.
The idea of having an all in one database is great, but simply unattainable with their software system.
We used a recommended developer from Odoo in Australia to build and develop our software system. Our project was allocated 12 weeks to complete and it is now 18 months later and the project has been abandoned. It seems that simple integration between Odoo and a payment gateway was difficult, taking the developer 6 weeks to complete. When the project was near "completion" I was advised to purchase the 12 licenses that would be required at a cost of $5000+USD for the year. At this stage, we could've only purchased 2 licenses to progress in the project. The project continued for a further 9 months until it was abandoned (due to it not being completed) at which stage we asked Odoo for to seek reimbursement for the licenses. Unfortunately, even though we used a recommended partner of Odoo from their website to develop our project, they informed us that they would not refund or partially refund our purchase even though the project isn't completed, a recognised developer was used, and we are still unable to use the software. Their suggestion was to give it more time.
Reasons for Switching to Odoo: The idea of having one program that could do everything sounded great. It didn't work.
Surveying was easy as pie, Thanks to Odoo!!
Comments: Sometime, it takes more time to go with surveys, and gathering response from clients. Odoo has helped me in this regard. It's completely a time saver and cost efficient tool. Overall, Odoo manage to reinforce my office work and get the worked done in seemingly less time, creating happy clients and dedicated team at work.
Odoo survey is the good option for quick start surveys. Before using it, I was in dilemma to choose the right software of my needs, and confused which one to choose, but with the help of capterra, I got to find the right one. The survey tool is a complete time saver, has pre-built questionnaire and other ready made stuffs to make your efficient and less time consuming.
Odoo survey is more than a basic, unlike similar platforms, just in case you may get puzzled working with it's integrated features, so if you're not used to, you might feel it as a complicated one but trust me you'll be habitual and going with the survey will be lot easier after you use it. If you're waiting for a perfect survey tool for your work, Odoo Survey is the best I could recommend for you. And Lastly -I am not sugarcoating, believe me, that's my word! Try it once, you will get to know its value.
"Odoo: the key to more efficient and profitable business management - my testimony".
Comments: With Odoo, I have been able to solve several important business problems for my company. Firstly, the platform has allowed me to centralise all my business operations in one place, eliminating the need to use several separate software and tools to manage different functions of my business. This has greatly improved the efficiency and productivity of my employees, allowing them to spend less time juggling different tools and more time focusing on their core tasks.In addition, Odoo's project management functionality allowed me to better track the progress of my projects, set clear deadlines and ensure that tasks were properly allocated to team members. This allowed for better collaboration between team members and more efficient management of resources. I was also able to track sales and purchases more efficiently, using Odoo's stock management and invoicing features.Finally, one of the main benefits I have realised from using Odoo is better visibility of my business as a whole. The real-time dashboards have allowed me to track progress in real time, monitor sales and expenses and analyse business performance. This has enabled me to make better and faster decisions based on accurate data rather than estimates or hunches. In short, Odoo has enabled me to manage my business operations more effectively, reduce costs and improve the profitability of my business.
What I liked most about Odoo was its ability to provide a complete solution for managing my business. With Odoo, I was able to consolidate all my business operations in one place, from sales and purchasing management to project and human resources management. I also liked the flexibility of the platform, which allowed me to customise processes and functionality to meet the specific needs of my business. Finally, I found Odoo to be very easy to use, even for users without extensive technical knowledge. The user-friendly interface and online tutorials allowed me to get started quickly and take full advantage of Odoo's features. All in all, I found the Odoo solution to be very effective in streamlining my business processes and improving the management of my company.
Although I really like the Odoo solution, there were a few things that I found problematic. Firstly, I found that some features were less intuitive than others, which meant I had to search longer than I would have liked to find solutions to my problems. Also, the initial installation process of Odoo can be a bit complicated, especially if you are not used to working with open-source software. Finally, I found that the online documentation and community forums were not always very clear, which sometimes made it difficult to find information on specific issues. However, on the whole, these problems were minor compared to the benefits I saw from using Odoo.
Helping companies to be better
I've been using Odoo in some companies as an employee, so I've been teaching myself (that easy it is). I started with some bad practices (modifying the base code) but I've gotten better making my own modules, but now I only use Odoo Studio (highly recommend it).
I've also shown the basics of the core to my IT coworkers, and once we understand how the api with python works, we've made wonders. We don't mess with the code directly (only the Partner does) and we can play with all the information with any python module or framework.
Odoo adapts to the company needs. When one of the owners of the Organization has a question, the answer can be easily be taken from Odoo, by grouping, filtering and in some other cases, by adding new fields to fill manually or automatically.
As I jokingly say, sometimes Odoo is in a bad mood (when there is slow Internet connection) and Odoo displays an error or makes a rare behavior. But by refreshing the page, most of the times, it gets solved.
4 years ago
Awesome review! Glad to hear you have been making wonders with Odoo Studio, we love hearing how users are able to use the Studio editor tool to customize their platform without having to touch source code (the idea is to empower users to create the software they want). Happy to hear how you have been using Odoo and wishing your company continued success! :)
The best Open-Source ERP
Comments: Odoo is a very good workflow management software. It offers a variety of powerful and intuitive tools that simplify the management of finance, accounting, human resources and sales. The user interface is very intuitive and easy to learn, allowing me to start managing projects quickly and efficiently. The software is fully customizable with additional modules available that allow users to create workflows tailored to their specific needs.
Odoo offers a multitude of features that can be adjusted to specific business needs, and is very easy to use. In addition, the platform is kept up to date and is constantly improved with new features and updates to adapt to developments in technology and business.
some advanced features like cloud services integration can be cumbersome to set up. Additionally, there are limitations in its ability to automate certain processes and to perform complex tasks.
Alternatives Considered: Oracle Primavera Cloud
Switched From: HubSpot CRM
Cool idea - Terrible PAID customer support - Buggy software
Comments: Very frustrating. I'm used to working with Open Source platforms and expect no support from platform developers except forums and white papers. When I pay for support, I expect support. Odoo PAID customer service acts like they are donating their time. In short, unless you have a python coder on staff, do NOT use Odoo.
*Opinions shared are from a 20 year marketing pro who knows his way around HTML/CSS/JS/PHP and running a LAMP config server. Tons of features and full suite of integrated apps. But all of them are buggy and PAID customer support is terrible.
*Opinions shared are from a 20 year marketing pro who knows his way around HTML/CSS/JS/Lite PHP and running a LAMP config server. Terrible customer support. I mean, really, really bad. Takes a week or more, if ever, to get email questions answered. When answered, I get responses like this. "Yes, you are right. That is broken. We might fix it in the next VERSION. Or, you can pay us extra to fix it in this version." Odoo customization cost base development fee plus $5per dev hour per month forever. So, a 20 hour CSS/HTML/JS customization would cost BASE, plus $100 per month FOREVER. Odoo.sh multi website platform is a nightmare from SEO pov. Out of the box themes are responsive, but rudimentary. Their ecommerce themes are very bad. Back office sales order process takes about 20 clicks to complete . POS systems have limited hardware options Adding inventory is multi-screen / excessive click function. Shipping apps don't work well. All non-tech staff HATE the platform. System generates excess volumes of emails that can't be turned off. Paid hosting doesn't support NON WWW domain names. I never saw that problem in 20 years of hosting websites! The list goes on, but there isn't enough space here to write all the problems with the PAID version with PAID customer support.
Why Others When Odoo Is Here?
From entering Raw Material into company to sell it as a Finished Product and even after sales, Odoo captures all the information with financial impacts in really nice and simple way. Process of goods receipt and delivery with quality checks are simply stunning. Moreover, it's mobile and web based features are reasons to stand ahead with other competitors. It has all features which are essential for any company, with really simple and interactive user experience and can easily integrate with any third party app.
There should be more features in Quality Module which are compulsory in FMCG and Pharmaceutical industry. There should be parent Manufacturing Order under which sub-orders will lie, so that issuance of product is made separately as per real issuance OR issuance should be made against Work Orders instead of Manufacturing Order. Speed is also another area which should be looked.
I am very satisfied about Odoo because it has helped me to grow my online business.
Comments: I am overall very satisfied about ODOO's services and system ! Thank you !
Odoo is my favorite business partner for customer relationship management (CRM). Easy to use and fast implementation !
I like all the services from ODOO so far so, keep going well !
Reasons for Choosing Odoo: A friend recommendation.
Reasons for Switching to Odoo: A friend recommendation
Odoo (6 months in)
Comments: Odoo is our new system for all things sales, accounting, CRM, and inventory. Overall experience has been great. Some challenges when it comes to implementing or changing workflow and knowing how to do it. overall has greatly improved operations and profits.
With Odoo it is your all-in-one software for everything you need. It is awesome due to its ability to link everything together. You can track down order from start to finish. Great system if you are looking for all in one CRM, accounting, and inventory system. Website building off of Odoo is super easy and has great features to implement for your customer. This software has greatly improved our sales team and overall customer satisfaction because of the all-in-one solution and visibility of your operations.
Odoo is easy to use but it does have some challenges when implementing software or improving. This is due to the database has many ways it can be changed. If you have workflow you want to implement there could various ways to achieve it. I recommend ensuring you get as many support pack hours as possible this way when launching you can ask Odoo person as many questions as needed. You will for sure need someone great with software and can understand as it is sometimes challenging.
Reporting required more work
Comments: smooth business process and streamline activities
user friendly, fast, least expensive, adaptable
Reporting, lack of in-depth analytics,
Reasons for Choosing Odoo: very limited business scope
Switched From: ERPNext
Reasons for Switching to Odoo: user friendly and least expensive
Best ERP Open Source Software
The Odoo is a best open source software. Your use facility is amazing and the best of all: is free! Odoo has OCA Community that help the user in several questions.
In Brazil Odoo no have a very good support.
4 years ago
Thanks for the review of Odoo Community! We are happy to hear from developers/users on this edition and see what amazingly talented business experts like yourself do with our free open source offering. Be sure to also check out Odoo Enterprise on our "Editions" page to see what other incredible features Odoo can offer your organization! :)