--- description: Get detailed information about Blackbaud Luminate Online and how it can help you meet your business needs. Learn more about Blackbaud Luminate Online price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Blackbaud Luminate Online Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Email Marketing Software](/directory/30013/email-marketing/software) > [Blackbaud Luminate Online](/software/134915/luminate-online-marketing) # Blackbaud Luminate Online Canonical: https://www.capterra.com.sg/software/134915/luminate-online-marketing Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/134915/luminate-online-marketing?page=2) > Fundraising Online Marketing Software that gives you the Power to do MORE: Acquire More, Convert More, Retain More and Raise More\! > > Verdict: Rated **3.7/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Blackbaud Luminate Online? Medium to Large nonprofits who are ready to take their constituent online marketing to the next level. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 34 Reviews | | Ease of Use | 3.0/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 2.9/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Blackbaud - **Location**: Charleston, US - **Founded**: 1981 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact Blackbaud for pricing details - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - A/B Testing - CAN-SPAM Compliance - CRM - Campaign Analytics - Campaign Management - Campaign Scheduling - Contact Management - Conversion Tracking - Customer Segmentation - Customizable Fields - Drip Campaigns - Email Marketing - Email Tracking - Event Triggered Actions - Landing Pages/Web Forms - Lead Management - Lead Qualification - Marketing Automation - Mobile Access - Mobile Optimization - Multi-Channel Marketing - ROI Tracking - Reporting & Statistics - Reporting/Analytics - Segmentation - Social Marketing - Subscriber Management - Template Management - Third-Party Integrations - WYSIWYG Editor - Website Visitor Tracking ## Integrations (1 total) - Blackbaud Merchant Services ## Support Options - 24/7 (Live rep) - Chat ## Category - [Email Marketing Software](https://www.capterra.com.sg/directory/30013/email-marketing/software) ## Related Categories - [Email Marketing Software](https://www.capterra.com.sg/directory/30013/email-marketing/software) - [Marketing Automation Software](https://www.capterra.com.sg/directory/6/marketing-automation/software) - [Fundraising Software](https://www.capterra.com.sg/directory/20047/fundraising/software) - [Donation Management Software](https://www.capterra.com.sg/directory/30548/donation-management/software) - [Charity Software](https://www.capterra.com.sg/directory/30805/nonprofit/software) ## Alternatives 1. [DonorPerfect](https://www.capterra.com.sg/software/2698/donorperfect-fundraising-software) — 4.5/5 (1385 reviews) 2. [Donorbox](https://www.capterra.com.sg/software/156860/donorbox) — 4.8/5 (624 reviews) 3. [Bloomerang](https://www.capterra.com.sg/software/131207/bloomerang) — 4.7/5 (1287 reviews) 4. [DonorSnap](https://www.capterra.com.sg/software/97513/donorsnap) — 4.6/5 (405 reviews) 5. [MonkeyPod](https://www.capterra.com.sg/software/203848/monkeypod) — 4.8/5 (100 reviews) ## Reviews ### "The Tool That Turned Donors Away: A Backend and Frontend Letdown" — 1.0/5 > **Bonnie** | *22 February 2025* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > **Pros**: Honestly, we didn't like much about Luminate. I'm trying to think of a single thing that worked well and I'm struggling. I mean, at the end of the day, you could send emails, have an event site, and donation forms? The basic functionality was there. > > **Cons**: Blackbaud just abandoned the software once it was purchased. It was an absolute nightmare to use on the backend. The email builder was ridiculous. In particular, the event site admin side was horrible. You shouldn't have to hire an outside company to create your event site within a tool that is supposed to make it easy to use. Both the backend and front experience with the donation forms was so complex. When we moved away we saw an instant incredibly rise in conversion rate. > > Luminate was incredibly frustrating to use both on the backend and the front. Our donors regularly voiced how frustrated they were with it. Our experiences with our account reps was less than desireable. ----- ### "Horrid, stay away\!" — 1.0/5 > **Verified Reviewer** | *10 April 2018* | Internet > > **Pros**: Nothing. Since this space has to be filled with 100 characters I will reiterate that there is nothing positive to say about this platform. > > **Cons**: Blackbaud is a hydra with a thousand heads and zero direction. It's products, including Luminate, are archaic and outdated, lacking in user experience, features and functionality. Platform support is laughable. Choose an alternative and stay far, far away\! ----- ### "Long time user review" — 4.0/5 > **Amy** | *25 July 2022* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: The things I like most about Luminate are; It is a very powerful tool, it does a LOT. Email, newsletters, donation forms, donation management. It is easy to access from anywhere. It is highly customizable with the right skills. > > **Cons**: The things I dislike are: It takes a very long time to learn how to use it well. I have been using it for over 14 years and still feel like I have barely scratched the surface. A bit outdated. While they relatively recently made it able to accept organization gifts, that functionality was never fully built out, is clunky, and less than great. The integration with RE is not great. I wish it were more seamless. Doesn't feel especially up-to-date, no major updates or changes in years and years ----- ### "Luminate Online" — 4.0/5 > **Amanda** | *2 March 2022* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Robust nature of software, both donations and emails in one space plus the ability to create donor-centered web spaces > > **Cons**: Not user friendly - the interface has a STEEP learning curve. Implementation requires an outside consultant or additional services from Blackbaud. ----- ### "Luminate Online Review" — 5.0/5 > **Kaitlyn** | *6 July 2021* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: The analytics in Luminate Online (LO) are the best feature. You are able to get analytics in real-time by refreshing the page. The stats are up to date always and provide accurate numbers. > > **Cons**: The email builder itself is not that user-friendly. I always have a tough time with transferring over templates. Luminate adds/deletes spaces, changes fonts and font sizes consistently. > > Overall experience is good with Luminate. Although we have to test many times to ensure the template looks good in the email structure, the system itself is great for scheduling, uploading lists, analytics, and more. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/134915/luminate-online-marketing?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/134915/luminate-online-marketing) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data