--- description: Get detailed information about NiCE CXone and how it can help you meet your business needs. Learn more about NiCE CXone price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.com.sg/software/134775/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.capterra.com.sg/software/134775/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 581 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NiCE CXone? It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 581 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: US$71.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - Activity Dashboard - Auto-Dialer - Automated Routing - CRM - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Campaign Management - Chatbot - Communication Management - Contact Management - Customer Database - Customer Experience Management - Customer History - Customizable Forms - Customizable Templates - Dashboard - Email Management - Employee Coaching Tools - Employee Management - Employee Scheduling - Feedback Management - File Transfer - For Call Centers - Inbox Management - Intraday Management - Knowledge Base Management - Labor Forecasting - List Management - Live Chat - Multi-Channel Communication - Multi-Channel Data Collection - Power Dialer - Predictive Dialer - Process/Workflow Automation - Quality Management - Queue Management - Recording - SMS Messaging - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Template Management - Time Off Management - Timesheet Management - VoIP ... and 28 more features ## Integrations (38 total) - AnswerDash - Applango - Atos Suite - Bullhorn ATS & CRM - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Fuze - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.com.sg/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) ## Alternatives 1. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (865 reviews) 2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Amazon Connect](https://www.capterra.com.sg/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 4. [HoduCC](https://www.capterra.com.sg/software/156136/hoducc) — 4.6/5 (95 reviews) 5. [Genesys Cloud CX](https://www.capterra.com.sg/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "CX One review" — 4.0/5 > **Jamie** | *17 October 2024* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: It's easy to skill agents and build dashboards. > > **Cons**: Time it takes to build things out like teams. > > It's better than the previous tool we used. ----- ### "It's Not Bad" — 3.0/5 > **Jim** | *21 October 2024* | Apparel & Fashion | Recommendation rating: 6.0/10 > > **Pros**: nice interface easy to use and very straight forward. > > **Cons**: lacks features of other competitors. Needs to be more robust. > > i would say it's ok but not great. Needs more flushing out ----- ### "Nice CX one review" — 5.0/5 > **Lauren** | *30 January 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow, you guys thought of everything. > > **Cons**: I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. The automated reports don't match custom reports when I run the same data. > > Overall, I would say that your service/support has been great-- fast and correct. ----- ### "You CAN'T Go Wrong with NICE CXOne\!\!\!" — 5.0/5 > **Tina** | *7 October 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: EVERYTHING\!\!\! We recently added many features to our suite of services, Feedback Management, RTIG, QM, WFM\! We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is AMAZING\! > > **Cons**: We LOVE it all\!\!\! ZERO complaints\!\! HIGHLY RECOMMEND\!\!\! > > LIFE CHANGING\! The ability to report on current trends, agent visibility, customer interactions, etc, has been nothing short of PHENOMINAL\! ----- ### "Needs more improvement" — 4.0/5 > **Laila** | *15 December 2024* | Banking | Recommendation rating: 7.0/10 > > **Pros**: easy to use, user friendly interface. wish it had more options in terms of ringer tones and color features. > > **Cons**: laggy. sometimes i could hear the other person pick up the call and it would disconnect thinking it was a voicemail. > > fix the overall bugs. i find it to be a good software tool but it should be able to differentiate whether it is a voicemail or an actual person picking up the phone and not disconnect right away. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.com.sg/software/134775/incontact-call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/134775/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data