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About PrestaShop

PrestaShop is a leading global ecommerce company serving customers in over 190 countries.

Learn more about PrestaShop

Pros:

A large community supports it with a lot of plug-ins that work and help market and manage the e-shop.

Cons:

If you don't engage the right person for the development, could have some problem when you update the core. Community not has much engaged than other platform.

PrestaShop ratings

Average score

Ease of Use
4.2
Customer Service
3.9
Features
4.3
Value for Money
4.4

Likelihood to recommend

8.2/ 10

PrestaShop has an overall rating of 4.3 out 5 stars based on 324 user reviews on Capterra.

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Filter reviews (324)

Stephanie
Stephanie
System Administrator in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

An easy-to-use platform for creating simple websites

4.0 2 years ago

Comments: For your online store, Prestashop is analogous to a cargo ship. If you run a small business, you'll appreciate the ease of use and robust features that Prestashop offers for your online store.

Pros:

The front-end experience, including the interface, search functionality, and purchasing wizard, must be intuitive and simple to use. Managing products in the administration area is similarly simple and straightforward. The process is simple enough for a person with no technological background to manage.

Cons:

Theme support is weak when compared to rivals like Shopify and woocommerce. Further, it employs a PHP-based server, making it more vulnerable to malicious software.

Christina
Business Owner in US
Sporting Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Presta Shop Is Great for Small Businesses

5.0 2 years ago

Comments: Overall I would say Prestashop could definitely work well for a beginner that wanted to build different websites without all the plugins that come with WP Woocommerce, or the basic look of Wix and Weebly. Its a sweet spot and gives beginners and advanced users the ability to create amazing online stores. SEO was not the easiest to do though, and if you go too deep without propper knowledge you really can mess up the whole thing. Id suggest using it only based on your skill level. But from my experience, this is one of my favoirte ecommerce platforms.

Pros:

I used this to build my online Survival/Prepper store. I wanted something that had more capabilities then WooCommerce and a different interface. And I was able to completely customize my store with all of the things I wanted to add without the drag and drop thing that other websites had.

Cons:

It wasn't exactly user friendly and I liked what I could potentially do with the website. But I had to youtube and google and research how to do some of the more advanced things I wanted to do. There was one point when I changed a piece of code and the whole website went white. It took me 5 days of googling how to restore an older version on a server to get it back up.

John
shopkeeper in UK
Apparel & Fashion, Self Employed
Used the Software for: 1+ year
Reviewer Source

good since the fork but it has changed its name; this is the review of the one called prestashop

2.0 5 years ago

Comments: Last in a series of failed attempts to get a 21st century ecommerce site. I have a 20th century one but hoped for better. Two problems with the open source ones are
(a) Over-large companies funded by venture capital or just ambition, that half-finish a neat project and then sell it half finished and try to cover-up the mistake by selling modules for the most obvious basic things like checkout and shipping. This applies to Drupal Commerce, a lot, to some of the various Wordpress carts, and to Prestashop.
(b) Mission creep by which an app that installs onto shared hosting suddenly becomes too large to run on that host. This applies to Drupal projects and probably to Prestashop a bit too.
So: the experience is the same as with Drupal Commerce and bits of wordpress stuff. i am a lot happier now I am on a forked version of prestashop.
Oh talking of "fork" and "open source", this is a DIY project with some free help maybe on message boards and with free installation from software installers on most hosting, but mainly paid in hours rather than pounds. When i spend money it was on ill-judged attempts to find a one page checkout module that turned-out not to cope with a particular server or to solve the specific problems of the default checkout.

Pros:

Separate templates, codes, and html Small and purpose-specific enough to run on some shared hosting (with a cache). Small and purpose-specific enough to teach yourself you to use it (I hoped, although wrongly because of the bugs.) Neat enough to run in its pure form without the need to buy lots of modules in case they help (I hoped, wrongly because of the bugs)

Cons:

Dozens of employees funded by selling modules. Next to nobody fixing bugs because it's not in their interest. Look for a solution to an awkwardness with the default one page checkout, for example, and you see threads years-old with unresolved problems, even when the solution is just a line or two of code. For example the code that shows something of the payment methods before a user has selected a country to confirm the payment amount. Or one I discovered by mistake - if you manage to hack your way through the order form, simplifying it and forcing it to use guest checkout - Prestashop refuses to accept a repeat customer with the same email address. It requires each customer to open an account. The renamed forked version, I discovered while doing this, is fixed; it allows customers to remain "guest" and for two to have the same email address. Changes to the software seem to come down from the top of the hierarchy rather than up from the needs of users. For example version 1.7 has less free built-in features than version 1.6 and a different system for running themes - symphony instead of smarty. As though any shopkeeper wants to know this, or pay module developers to know it so that they can offer cheap or free modules.

Navid
founder in UK
Retail, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Free e-commerce to start with most features

4.0 5 years ago

Comments: PrestaShop is the right tool if you have a plan to expand into e-commerce. The platform is widely use in some countries like France (started here) and Italy, many agencies offer on-line shops based on PrestaShop. It fits all basic needs and if you have some IT experience, than you can build your own shop totally free. If you are serious about e-commerce then sooner or later you will buy modules (plugins for PrestaShop) and later you need to find a php developer to adapt the site to your needs. Most shops find solutions with existing plugins that are sold on PrestaShop's site or many other portals.

Pros:

You can install a shop with one click on Softaculous, now very common on shared hosting. The requirements for the hosting are basic, any hosting suitable for WordPress will work fine with PrestaShop, so 5 $/€ a month is more than enough. There is an active community in many languages, normally you get free help here for basic issues and bug reports. A template for the graphic is recommended, the site will look much better with a little investment. Make sure you get support from the developper. There are free modules/plugins for most payment systems and often you can get a free module from your courier. Connecting payments and couriers is quite simple because they are well documented and supported. Buy modules from the official site because you are confident about the quality of the software and support, normally I pay extra to extend support from the developer for the first year. module all needs

Cons:

If you can't config your e-mail and are not interested in software, avoid trying your free e-commerce. There is little support from the headquarter, so you spend nights to understand what to do. Any site/developer can sell modules for PrestaShop, so there is no quality control.

Olusegun
Olusegun
Freelancer in US
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A Beautiful User Interface Shopping Cart Software

4.0 4 years ago

Comments: Its a great shopping cart software , it only needs the developer of the shopping cart to make the admin dashboard to be easy to use, then all countries needs to be added by default in their future versions. As for the front end design, its perfect! then

Pros:

I so much love its themes because they're so elegant and responsive on all devices. Prestashop also has some nice plugins which are free then i love its product image zoom feature. Then cross-selling products on Prestashop is excellent. Ability to install different languages at the admin dashboard so that the website visitors can translate the store in their respective languages is great.

Cons:

Prestashop themes are expensive and their customer support doesn't respond on time which isn't good enough. All countries aren't installed in the localization section of the admin dashboard which will hinder those buyers from the excluded countries from completing their transactions. Whenever you have issues at the admin dashboard section, you must have a basic PHP knowledge to fix it

Daniel
Daniel
Founder in Argentina
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Nice ecommerce solution, but lacks some punch

3.0 2 years ago

Comments: I liked Prestashop when I used it, but somehow I missed the extra punch I could have when developing with others platforms. I think it's a good tool, but I prefer others

Pros:

It's focused on ecommerce, you can do all kind of projects from business to business to retail with ease, and has a great spanish community

Cons:

Creating content is not a pleasant experience, and extending functionality to it could be complex

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best E-Commerce platform for small and medium size stores

4.0 4 years ago

Comments: I have deployed more than 10 instances for our customers. Installation was supper is and can be done within 15 minutes. Prestashop is very good product for small and medium level stores. I'm not recommending Prestashop for larger scale stores.

Pros:

+ Installation is super easy. + Open source + Good documentation and good community support. +Easy to customize + Supported by all major hosting providers. + Tons of themes/plugins developed by community

Cons:

+Paid addons are very expensive. +Support service is not available from the vendor. +NOT scalable ,since not suitable for larger scale stores +Poor performance

Alicia
Alicia
Solution Alchemist and Dream Manager in Mexico
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Solid e-commerce solution

5.0 6 years ago

Comments: It's a great product, however you do need a developer team to have it fully set up. If you have a dev team, this is the best option since you can have pretty much unlimited customization options.

Pros:

Prestashop is a wonderful solution for creating a fully personalized e-commerce website. I also has a wide range of add-ons to complement what you're looking for. This add ons include solutions for gateways for payments, marketing, and design/display.

Cons:

Add-ons can be a bit expensive. Also the learning curve for the admin users can be pretty steep.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Easy to setup your own online store

5.0 5 years ago

Pros:

-Very user friendly -Easy to install locally for testing purpose -already creates a backend tool for management the store and creates its own mail server to aller any purchase or error that client may have -User control that allows you to set the type of permission the user will have when login on backend -the online plugins store is very complete with fair prices -easy to install and remove module

Cons:

-when showing a error is required to be tech savvy to resolve it other wise the page will be down -you need to know a little of php in order to fix some error

Luis Hernan
Support Engineer in Mexico
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Ideal for companies of any size that want to venture into ecommerce

5.0 2 years ago

Comments: I started using Prestashop as a Joomla or Wordpress plugin and it was a turning point in starting my ecommerce business. It helped me boost my sales and grow my business.

Pros:

Prestashop is easy to use, it does not require great knowledge to install. You can start with free templates and as a basic user you have great options.For users with more knowledge in Web development, it is a good starting point to avoid starting from 0.It can be customized a lot and the functions it provides are one of the most complete.

Cons:

The free templates are identical for the most part.

francisco
DIRETOR in Brazil
Facilities Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Very top and black Prestashop

5.0 2 years ago

Comments: my experience in Prestashop very frequent in the day to day

Pros:

Cool Prestashop very fun funny very creative

Cons:

Prestashop for not being the only figure very fun funny very active

Natalia
Estudiante en desarrollo web in Mexico
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

start creating pages with PrestaShop

4.0 2 years ago

Comments: Being a software with several multi-options, it was easy for me to start with my website, in addition to starting a small online business, with a little basic knowledge and now I have more knowledge regarding its use.

Pros:

In addition to the fact that its cost is low, it has multiple languages, this is for people who use it and speak different languages, it is very easy to use, in addition to having a high level of customization.

Cons:

As everything has a bad point for those people who do not have prior knowledge, it may be difficult for them to use, in addition to the fact that it has few varieties of templates

Nishtha
CEO in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A Robust E-commerce Solution

5.0 2 years ago

Pros:

Prestashop is a fantastic platform for small businesses to launch their online stores. It has a user-friendly interface and a ton of customization options that make it easy to create a unique look for your store. With its scalability, Prestashop is a great investment for businesses looking to grow.

Cons:

I am yet to find any negatives in this tool.

Ralph
Ralph
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Prestashop - Don't use for lots of products

1.0 9 years ago

Comments: I have three stores now with Prestashop, which I have been using for over six years. I would say that the older versions worked perfectly well and I had no problems. I would have given 5 stars in all areas. (I am talking version 1.6.0.9 or thereabouts)
Unwittingly "upgrading" to the latest versions, I'm now on 1.6.0.14, has rendered Prestashop almost unworkable. It only works now for me thanks to the brilliant paid add-on Store Manager.
My two sites with fewer products - 20 and 1200 respectively, work fine still.
My main site, which is my main source of income has 4,500 products. I cannot edit or save products (which is where Store Manager comes in). The search indexing does not work. CSV product import will not work. Database backups always time out. There are frequent errors with Payment gateways. Every recommended update usually causes new problems.
All this despite the fact that I am using the default template and have made no code changes.
Support is absolutely zero. My problems have been well discussed on the forums for over two years and are common. The programmers do nothing. I am not a programmer. I have spent over $2000 on programming help over the last two years just to keep my site running - and Prestashop is supposed to be "Open Source" and free.
I would highly recommend Prestashop if you have few products, but I would say that if you start to go over 2000 then in my experience it simply does not work. The programmers are too busy making add ons which they make money on, than getting the basic shell to work.
Transferring to another cart now would be a nightmare, largely because of the huge number of product photos, I think about 30,000 now.

Pros:

Brilliant for a small number of products, say up to 2000 - 2,500. Runs like clockwork

Cons:

If you have a large number of products, don't waste your time or money, Prestashop does not work, unless you can install the old version 1.6.0.9 (download links are still available)

Ismaël Huberson
Ismaël Huberson
Founder in Côte d’Ivoire
Verified LinkedIn User
Apparel & Fashion, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

PrestaShop

5.0 2 years ago

Comments: This software is great for creating an online store that allows you to sell your products with ease.

Pros:

PrestaShop is a great way to create a store for your business. It has a lot of features that make it easy to use and you can be up and running in no time. The support is great and the community is very helpful and active. This is a great way to get a store up and running for the purpose of e-commerce.

Cons:

PrestaShop is a CMS more based for ecommerce.

Andreina
Project Manager in Venezuela
Verified LinkedIn User
Program Development, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Prestashop is not as simple as they show, but is an option to start your online business

3.0 7 years ago

Pros:

Prestashop is one of the "cheapest" options in the market to create an online shop in a short time. It has the advantage that you can choose among many predesigned templates, which are certainly very nice and allow you to show the public your products in an attractive way. You can also set up the products in an administrative panel to keep track of the number of products available, prices, you can create discount coupons and much more. It is a complete software in the sense that you can manage the business from one place.

Cons:

However, the installation, uses and features of this program are not as simple as they show in advertising. If you do not have knowledge in programming or computer science, you will necessarily need the help of a professional because there are certain functions that you will not be able to carry out by yourself. For me was a headache to load the products in the store because the program it is not so intuitive or so practical. If you bought a basic template, little by little you will realize that you will need to buy new modules to perform some important business tasks. These modules have a separate cost, therefore the final investment is much higher than you had originally thought. To solve a technical problem, you will also need to document a lot and have the time to do it. I think it is a software that you can buy and use as long as you have a professional that can guide you even before you start, because otherwise you will end up losing time and money.

Verified Reviewer
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

A great ecommerce platform

3.0 5 years ago

Comments: It has been great, we use it daily and it has never failed us. We learn each month how to do something new and we are always trying to check on new tools to apply to our site.

Pros:

I have been working with this software for a couple of years now and it has been great. You can easily find everything you need, and it is really well organized in tabs, productos, orders, clients, etc. You can select the state of each order and even set your own, this way you can keep the client inform about their order, and you can easily keep track on what orders you need to take care next.

Cons:

I would like to see a more user friendly version, where you don't need to hire a developer each time you need to modify small things. Everytime we needed to change something and we found out how to and did it by ourselves, another thing starts glitching and we have to get a developer to solve it. It is great that is has so many options, but sometimes it is hard to access them.

Md Jahan
Md Jahan
Digital Marketing | Web Development & Design Specialist - Freelance in Bangladesh
Verified LinkedIn User
Internet, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

"Advanced content management system with a lot of cool features"

5.0 3 years ago

Pros:

Prestashop is a great CMS for building a fully customized e-commerce website, with a simple-to-use admin interface and has advanced product inventory, etc. It also presents a variety of features for effectively organizing your store.

Cons:

I think It's the best CMS tool that I've found ever. So none of the issues fall on my eyes.

Matthieu
CEO in France
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

PS review

3.0 5 years ago

Pros:

- ease of use - the core is open source - BO is clean - it's easy to develop modules - supports a lot of products without any performance issue - supports many languages by default

Cons:

- very unstable when it comes to updates / everything breaks every time we update - code is still not fully migrated to symfony - localisation : it's very difficult to found a string when we don't know where it is (theme? core? module, which one?) - modules are not open source / we can't even test them before buying... - lacks a lot of functionalities in the core for an e-shop (stock management is a joke, no whishlist nor comparator, real cart reminder...) - it's almost impossible to deal with discounts because the system doesn't work sometimes, and/or is unstable, and also lacks basic functionalities (buy 1 get 1, but if we buy 2 we still have only 1...) - bought modules don't update automatically, even when the account with addons is linked - no "starter" theme anymore : why ? -

Mariusz
Mariusz
SEO Director in Poland
Verified LinkedIn User
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best ecommerce for small company

4.0 5 years ago

Comments: More stable.

Pros:

- advanced ecommerce software - good SEO template - best UX on backend - API - low cost of development

Cons:

- module in PrestaShop addons is very low quality - no integration with professional solutions (eg. PimCore) - no great SEO addons

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

It has multiple options to develop a purchase and sale portal, with good design and good security...

3.0 7 years ago

Comments: I have had effective sales from the web portal, instant payments in addition to good security ... I recommend this system for buying and selling projects

Pros:

It has a variety of options to make sales with the client in addition to providing payment options and shipping, I think is one of the most complete systems for this type of purchase and sale pages

Cons:

It is a bit difficult to use at first and it is somewhat heavy on some servers which affects the speed of the web portal, I recommend using a good hosting provider

Marco
dIGITAL mARKETING in Italy
Chemicals, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Efficacy and easy approach

5.0 3 years ago

Comments: nice experience from 3 years

Pros:

easy to import and manage orders from Amazon seller central, easy to connect with ERP

Cons:

low capacity to personalize webpage like Elementor by wordpress

Francois Pascal
Francois Pascal
service provider in France
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Powerful and the ideal solution to put online your e-commerce store

5.0 2 years ago

Comments: I had a domain name problem with my online store, their customer support helped me a lot.

Pros:

It is very rich both in content (functionality, setting and automation options) and in form (visual appearance, aesthetic experience of the store).

Cons:

The handling is not easy for a beginner.

Architecte
Gérant chez Arcade Studio Guinée in Guinea
Internet, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

PrestaShop e-commerce software

4.0 2 years ago

Comments: PrestaShop one of the best e-commerce software in the world

Pros:

I launched my single product store on this software and I was really convinced that it was a good e-commerce software

Cons:

I have a very small problem with the site taking a long time to change at home. That's the only problem I encounter from time to time

Patrik
Patrik
Owner in Slovakia
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 2+ years
Reviewer Source

Prestahop review

4.0 3 years ago

Comments: I got to prestahop when creating an e-shop for my client. The lady needed to make a new e-shop and she already had experience with prestashop in the past, so it was the best option for her. The prestashop system can be understood quite quickly, but some time needs to be devoted to it.

Pros:

Good option for eshop Quick deployment Many options

Cons:

Some modules needed for work have quite high prices