Act! Reviews

Act and old and reliable friend.

Comments: I have looked at other CRM packages and find they offer no great benefits.

Pros:

It is easy to understand and use. You can add fields on any screen and it's user friendly.

Cons:

Integration with exchange is unreliable. Support is spotty at best.

Act! customer since 2006

Comments: I'm very satisfied with the system. It's so easy to add notes of each encounter with a client and/or vendor into the system.

Pros:

It's easy to set up and use. Support staff answer questions and show the user new things that varied from previous versions of the database.

Cons:

Making changes to personalize the contact screens were a tad bit tricky at first. However, once I completed that process, everything else was a breeze.

Act! Review

Comments: Hmm. I pay a lot for something that does not change.

Pros:

n/a.

Cons:

the format design seems to have been taken away from a salesperson and given to a techie. The history now can be tricky to follow. It used to be very straight forward with corresponding dates/times per entry. No lomger the case you can have multiple entries per date so not accurate any more. also changing date for mat for future task was much easier, now you have to scroll through to get to a date. Painful, again a techie must have taken over design role, a sales guy would keep in nimple.

To The Rescue once again!

Comments: I have been an ACT user for many years and as a contact manager and word processor it is at the core of our Wedding Photography business other than our photography tools.
As with any electronic program, for time to time there are hick-ups and in most cases a call to the technical support department fixes or corrects the issue. However, on occasion something more difficult to rectify occurs. In two such cases, on in early 2022, which pretty much shut us down and currently one less serious, but bothersome currently.
In the 1st situation, candidly we were very perplexed as none of the standard technical community, could aid in resolving the issue. My frustration was so high that I started contacting members of the ACT management team, up to including the [sensitive content hidden] and staff. Shortly thereafter I was contacted by members of that team and directed to one portion of the technical organization in The United Kingdom. They were aware of the issue and worked tirelessly to develop a work around for our Company. Awesome job, which I sang their praises about back up the management chain.
Currently, between a new laptop and an upgrade to my ACT system I was having an issue accessing my account in a timely manner. During that time frame and technicians tried to assist me, so even helped streamline other portions of the ACT system, but no relief in the issue at hand. Finally, I turned back to the team in The United Kingdom. Surprisingly my 1st contact remembered our situation and indicated that he would have someone investigate it, which was done expeditiously. After much research my technical contact determined that is issue was not that of the ACT software but probably that of another existing program that was interfering with ACT because of the transfer from my previous laptop to the present and to further assist provided a document for my support IT department to consider.
Once again, this organization went over and above, which based on my experience is their norm – another 5 Stars in my book – thanks again! Lance W Ek
Owner/Photographer
Reflections Creative Photography LLC
www.ReflectionsCreativePhotography.com

Pros:

There to explain and assist, wherever I have needed them to be.

Cons:

My only comment is about a design change in 2022, but as indicated, with the help of this organization it was resolved.

Feels like home

Comments: Loving it so far - feels like coming home.

Pros:

I used ACT! for nearly 20 years in my previous role and when I went freelance I really missed it but thought it was not affordable. I am now so busy I really needed to get organised and I was pleasantly surprised at how affordable it actually is. It only really needs to save me one hour a month to give me more than return on investment - and it did that on day 1!

Cons:

I made a silly error uploading and couldn't figure out how to undo so I shall be calling on the onboarding team for help.

Act is Better than Other PIMs

Comments: With Act, I always believed I was a step ahead of my competition.

Pros:

I have been using ACT since 1995. It has been a central part of my business. Act allows one to keep the essential data on contacts and has easy many methods for looking up customers or information that might be elusive when one has several thousand contacts..

Cons:

Over the years updates were often sketchy. Today those issues have been solved.

All in One CRM for Sales & Marketing Teams

Comments: Very good, ideal for storing contacts, opportunities and making use of grouping contacts for marketing emails - a nice function.

Pros:

Main features are easy to use such as adding companies and contacts. Lots of training videos available.

Cons:

Some features feel a bit clunky but this could be a system issue rather than the software itself.

Dependable and Easy

Comments: I have use ACT! since 2001. It has made a lot of improvements over the years. I would highly recommend the product! It does everything we need and more!

Pros:

I like the different sorting options. The mail merge is also a good tool for us.

Cons:

The synchronization feature does not work after 2:30 pm for us.

good CRM for the money

Comments: using it since v2.0. using it since v2.0

Pros:

the basic CRM function, the basic CRM function

Cons:

priced a little high, some minor bugs still in the product, differences between Web and local PC app

One person operation-great. Enterprise unknown.

Comments: Dismal-frustrating-complete waste of our team time watching videos that showed features only available to $$$$ pricing. I NEVER buy annual commitments on unknown software but in a moment of 'getting the job done' I did it here.

Pros:

Familiar from days gone past.

Cons:

The marketing is limited for larger-scale campaigns. To their credit, they did reach out and offer very well-crafted training.

Act! lets me focus on all of my customers at once instead of one at a time

Comments: We rely on Act! daily. Without Act! I would not be able to stay on top of all of the activities in my daily workload. Its effective management of complex sales operations and its user-friendly interface make it an invaluable asset.

Pros:

Act! keeps me organized, despite all of the people I work with each day. It helps me keep track of all the quotes, orders and to-dos so I don’t miss important deadlines.

Cons:

I really don’t have any. Honestly if I did not have Act!, I would not be able to stay on top of all the activity going on in my daily workload. I would end up losing contacts as well as missing many of my customer needs.

Meda Int'l Review

Comments: Having used Act! in previous businesses as well as other solutions, Act! is probably the easier of solutions to use without having to tick endless boxes for information that would be surplus to our needs,

Pros:

Easy and simplicity of use that we've customised for our business.

Cons:

We possibly aren't maximising the use of our solution, but it does a great job for what we ant out of it.

Act imports large data at once

Comments: I have been using this for 25 years...since 1999. It's been a help to my business.

Pros:

Act imports large data at once... without loss of any records. Stable, desktop version. Create shortcuts.

Cons:

Everything is fine. It was hard to contact sales department due to high call volume but they did get back to me quickly.

A Powerful Means to Organize Une's Day and One's Work.

Comments: ACT! sat turned on on my desk at all times that I was in the office. It was the information source by which i lived.

Pros:

Act's is a powerful organization tool. For example, one can talk to an individual on the telephone, hang-up, record in ACT a brief of the discussion, than later (on a defined date) talk to that individual again.

Cons:

If your ACT goes down, you're now very likely in a quite difficult situation.

Great system

Comments: Great customer service and very knowledgeable. Easy transition from localised platform to online.

Pros:

We have used the system for year and it is a fantastic way to manage our customer database. You can keep things very simple or you can integrate the system to run your complete business.

Cons:

The initial setup modifying the fields can be a little confusing at first but once you get into a rhythm it doesn't take too long.

[sensitive content hidden]Senior Act! Account Executive

Comments: Good, but need to review the training which I've just become aware of after 18 months of using it.

Pros:

the customer support services from [sensitive content hidden] Senior Act! Account Executive has been outstanding!

Cons:

Its not the best service on the market but is sufficient for what we need.

Easy to use

Pros:

We have been using Act Desktop for years. We recently converted to the online program to allow for easy coordination between partners. I was able to instruct an 80 year old man-set in his ways- how to use the new version within 30 minutes with very few questions. That in itself is worth the price!

Cons:

So far, I haven’t seen anything that I don’t like.

ACT - Excellent Customer Support

Comments: always a great experience using ACT and always excellent support

Pros:

always outstanding customer support. ALWAYS

Cons:

nothing. Everything is awesome and nothing I like "least" about ACT

A user for 30 years!

Comments: An essential tool in product marketing for over 39 years.

Pros:

The ability to bespoke the database fields and desgn layout with its Marketing Autonation module.

Cons:

Its use of SQL server software which can be very tempramental

Degree Cooling Towers

Comments: It has been great, so I have to give it a 10

Pros:

I have all of my contacts and call notes in one organized location

Cons:

So far, I have no negative comments to make regarding the act program

UI Improvements

Comments: Great. I've been working with [sensitive content hidden] for the past few weeks and he's been extremely helpful. We are only a small organisation but he has taken care to guide me through the transition step by step. He couldn't have communicated

Pros:

Online features make it easy to access data.

Cons:

The UI could have some significant improvements. Immediate suggestions for the online version would be: - Include keyboard shortcuts - Ability to clear the search function with the click of a button - Improve layout editing more user friendly

20 year user

Comments: ACT has continually evolved and developed to help with contact management. I would not change for any other CRM

Pros:

ACT has provided our small business with a way to track and manage our candidates efficiently. 20 years of using the database is priceless

Cons:

Very little is a con, when you have an issue, you can suggest an idea or a 3rd party will pick it up

Great Customer Management System

Pros:

Customer contact history and email records.

Cons:

Occasional glitch in performance. Some minor performance errors that were largely corrected by support personnel.

My thoughts

Comments: I have used ACT for 33 years. I am a fan.

Pros:

Keeps me up to date with follow-ups. I don't have anything else to add.

Cons:

Coordinating issues between outlook and ACT

Good CRM , Keeps me in touch with customers

Pros:

[sensitive content hidden] was awesome to work with on getting me to the cloud and understanding what I wanted, he did it all on the technical side , I also commend [sensitive content hidden] on the sales side he was excellent at explaining my options

Cons:

I called Enhanced support about 4 other times, and they were ok but really did not understand what I was trying to accomplish (Reason why I called 4 xs ) but once I got [sensitive content hidden] we spoke , He understood and did it while also teaching me