MemberPlanet Reviews

My experience with Memberplanet has been extremely professional and productive.

Pros:

What I like most about memberplanet is the templates that available to use when creating a form. The customer service is also a pro when it comes to using memberplanet. The reps return calls in a timely manner, assist you when you are unable to figure out what the problem is.

Cons:

What I like least about the software is that the app does not appear user friendly with my phone. I would like to be able to access my account by using the app. At this point, when I access the software using the app, I am not able to modify forms, etc. I would like to see this change.

Amazing customer service and follow through

Comments: I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more!

Pros:

Flexible, robust with every tool imaginable for the proper care of feeding of a membership club. Not only will it process payments, but has easy-to-use retention/reminder features to alert users when there membership is expiring. MemberPlanet supports video, photo, email, message boards and upcoming events. The standout was the customer support. Until you start to feel the work flow, some of the initial setup can be intimidating. No problem, phone support with an actual human is just a call away. Likewise with chat support. Don't worry: friendly, knowledgeable people are there to help!

Cons:

As mentioned, the options and depth of the program can be a little overwhelming at first. The back end is fast and responsive, but the initial challenge of navigating to the correct screen was at first, a bit confusing. As mention above, tech support was there to save the day and within a couple of hours, I was marveling at my mastery of the MemberPlanet configuration screens.

Overkill for some applications, underwhelming on some features

Comments: It is mixed, but now leaning towards negative. I get it "free" because it is provided through my regional golf association. It does one thing well, which is to integrate with another system related to golf. I cannot customize the menu to eliminate all of the things I don't use. I have had multiple problems with broadcasts/emails, which are important to any group - communications! I frequently find problems on the weekend, but can't get anyone to look at anything until Monday. The website feature is marginal - I can make it work - sort of - but it rarely looks very good.

Pros:

It integrates with another system required for our membership/club. Customer service is responsive, but not always able to fix issues in a timely fashion.

Cons:

Website building is cumbersome and difficult to manage/get what you want. Email/broadcast feature is unreliable, it has unsubscribed members for no reason, recently broadcast to certain email systems just breaks, and fixes are taking days/over a week. Unavailable support on weekends, if you find something on Friday, it's not getting fixed very fast

I have used Memberplant for numerous campaigns and events with Awesome Success and Results!!

Comments: The major benefits for me and the organization that I work with is that Memberplanet allows us to reach out to people quickly and securely. It also allows us to manage donations and other campaigns from any where and give our contributors the capability to donate from the privacy of their homes.

Pros:

What I like best is the ease of use of the Memberplanet application. Memberplanet is extremely user friendly. Customer service is friendly, helpful, fast and responsive. The reporting features are excellent which makes the reconciliation process so much easier from a accounting prospective.

BCGC Review

Comments: My club, Buffalo Creek Gun Club, in Colorado, has been using Member Planet going on two years now. The absolute best thing that Member Planet has going for itself is Customer/Technical Support. I am not the world's computer genius but for the most part building documents within Member Planet is easily accomplished and can be done on your own. However, when you hit a snag, the support team is there for you -- always! I highly recommend the Member Planet product and their staff. You will not be disappointed!

Pros:

Ease of use and support from the company.

Cons:

Not ALL documents, such as question & answer, are available for copy & paste into another document.

Outstanding

Pros:

User friendly; priced is reasonable; templates; broadcasts; email campaigns; events; campaign templates, etc. There are too many pros to list.

Cons:

Mobile app - to be able to access account from mobile phone where you can make changes to forms, etc. Right now, it does not appear the mobile app allows users to make changes.

MP is more than software, they are a valued partner!

Pros:

It is easy to set up, flexible options, and easy for our users to get started. Use will continue to grow over time so the foundation is set for continued success.

Cons:

Will continue to work to develop smooth summary reporting in our next phase. Looking at more long term projects.

Nichole is my champion.

Comments: I'm one of the guys you hear about that has to ask his grandchildren to help him with his iPhone. Our rep, stepped in and took over. She understood exactly what I was asking for and made me a beautiful invitation to our function in January. I couldn't be more pleased.

Pros:

I like being able to control e-mails and keep in contact with my members. I really like your support.

Cons:

I don't like the fact that once an item is published there can be no corrections of any sort. If you catch a misspelled word or want to change anything, you have to start all over. "Publish" is too final. I wish there were a way to unpublish, make corrections and then republish.

Easy to set up. Excellent customer srevice

Pros:

connection with bank accounts, ease of set up, customer service representatives, automatic feedback to a client or member

Cons:

the process in connecting with a new bank account, some aspects of the fundraising arm. A person does need a little IT knowledge

Once stop place for managing surveys & email campaigns

Comments: We use it for managing email campaigns, surveys, donations and reporting.

Pros:

Live reporting, group texting features are really cool. Sending newsletter is really easy with this tool.

Cons:

I don't have any issues with this tool as of now

Do your due diligance

Comments: Very, very poor. Aside from the non existent customer service, knowing that they have received $500 in donations and I can't get anyone to tell me where the money will be deposited to our bank acct, plus prior problems in the past, should cause someone to pause.

Pros:

Not much, emails get stuck in spam, texts don't go through, donations don't get posted...customer service response time is poor to non existent.

Cons:

There customer service is beyond poor. I have emailed no less than 10 times, with very canned responses. I called and left a voicemail, no return phone call - been over a week. I was told on an email that they are so backed up that they are not returning phone calls, can't make this up. I've asked for a supervisor to reach out about 10 days ago, no call. Continue to ask for a call in all communications, no one calls.

Love MP

Comments: I have used Member Planet for several years and love it. As a back end user it is simple to set up the forms, customer service is easy to work with if you have questions and our parents love the ease on their end. We have gone virtually paperless now from a registration that just 4 years ago used about 20 pieces of paper per family. Throughout the school year we have a variety of occasions that we are able to use the platform from carnival to RSVPs on events. All of it is simple to build and the parents agree that they prefer the ease of one click to returning paper forms. Weekly we use the communication feature for our newsletter and our parents are up to date on what's happening at the school. Before Member Planet it was hit and miss; now we know exactly who gets our emails and who is opening them. I highly recommend the transition for any school. It is a great investment in the short time it takes to get to know the platform and the cost of doing business is nominal compared to the return in parent participation.

I'm really amazed at the many features MemberPlanet has to offer

Pros:

I like the ability I have being able to create different templates to my liking. Awesome software that memberplanet has available to users. Representative is very helpful when needed. I can call her up anytime of the day and she is willing to assist me with any troubleshooting I need. Her assistance make the program feel more user friendly.

Easy Solution

Pros:

Membership management is made easy with MP. This cloud system is filled with options for membership administration and marketing programs to assist in renewals and acquisition. The system also allows for one touch App creation to give members a mobile solution to managing their membrship. I recently used MP as a solid solution for a client who is a charitable association. The decision to implement MP was made due to the ease of setup and ongoing management seeing that the association was volunteer run.

Cons:

The user interface was outdated aesthetically and it appears they have recently updated the interface. So this may not be a concern much anymore. As with any membership platform pricing and functionality is subjective so know what you need before you look and I think you will find MP to be a great solution.

Just starting trial, but great experience so far!

Comments: In process of evaluating solutions right now. Have to say the software offers a multitude of features, each that I've tried works flawlessly so far! Customer support second to none! Upon signing up, Patrick (from Memberplanet support team) contacted me immediately and offered to answer any questions I had, and to even offer phone support. The tools for building a site and administering your group look awesome. I've set up a Box account (which is used for its document management capabilities) and the integration works great. We have already uploaded some documents successfully. Also I've tried out broadcast messages (by email, and also SMS supported) to our board members. This works great. Also have installed the mobile app on my iPhone, which is feature rich and allows most features to be executed there as well. So far a great experience!
Highly recommended.

Great non profit software.

Comments: The software is a little difficult for people who are beginners and not tech savvy, but the support that you get from the group is outstanding!! So if you have a difficult issue they are there to help. quick, knowledgeable and friendly. They offer a lot of options for a fair price.

Pros:

Many different facets. I can get everything I need all in one place. Donation and volunteer tracking as well as receiving donations. I can make different campaigns and email them or text them to all of my member and contacts.

really enjoyed it!

Pros:

For our organizaiton we found this software to be very useful! we've really enjoyed it and it was really easy to use

Easy to use and very effective

Comments: If you are looking for a management platform that is easy to use and has all of the features that you need to manage your organization, then MemberPlanet is the platform for you. Not only does Member Planet have the tools you need(event creation, donation campaigns, easy membership functionality, email campaign creation, custom payment forms, and various communication options) but it's one of the only platforms in the member management software industry that doesn't charge per member. My web-based networking/ event organization has achieved total organization and n helps us focus on how to keep moving towards success. All of Member Planet's features are great and time-efficient. If you're looking for a platform that is user friendly, as well as effective, Member Planet is perfect. You can also try it for free!

functional as a adminstrator

Pros:

Ease use for mass communication. The software has enhanced communication with the organization's membership

Cons:

The only issue I have is uploading photos. The software doesn't upload all photos and error messages are given

Amazing All-In-One Service

Comments: We recently decided to start using the MemberPlanet service for RotarAct Long Beach to try and simplify the many functions of our organization. We were mainly looking for a service that could easy be learned during chapter transitions and allow for consistent records. On top of these requirements, we also wanted a service that could streamline our communications, enable online fundraising/donations, simplify events and take mobile payments via credit card. I can happily say, that MemberPlanet exceeds all of ours needs as an organization and has provided amazing customer service for all of our needs. In short, we are extremely satisfied with the level of customer service MemberPlanet provides and the quality of the MemberPlanet system. Highly recommended!

Positive Experience with MemberPlanet

Comments: I am a MemberPlanet fan! The Quickpay charge buttons, Payment Forms, Reporting, and Events/Evites/Ticketing are all great. I have yet to try Broadcasts, Surveys, and Discussions, but that shows just how many features are available. It would be great for the Email design wizard to have drag-and-drop blocks like other email programs, but since those are generally email-only programs, all of the other features MemberPlanet provides make it a worthwhile overall package. More importantly, I have received amazing service from the MP team. I always receive fast, personalized responses and even instructional videos when applicable. Rachael specifically has been a huge asset for our group. Thank you MemberPlanet!

Love it so far!

Comments: I was able to quickly create a survey and a newsletter, even though I am new to both activities. I love the fact that the survey results can be exported to a spreadsheet, thus instantly creating my volunteer database. It is easy to go back and edit the survey even though it is already live, which I really appreciate.
I figured out how to send a newsletter, but it did not let me send a plain email, which is odd. Also, the recipient list I made for the survey did not seem to be available for the email service. I'm gathering that maybe you can only send emails to members, whereas the surveys and newsletters can go out to anyone. Seems to me you could just as easily spam with a newsletter, if that were your intention.

MP ... Just amazing..highly recommend!

Comments: I found MemberPlanet to be very user friendly, efficient, creative and I love sending broadcast from the app. But what is even more important, MemberPlanet has made it easy to set up our alumni tailgate and golf events while providing tools to access information from our brothers so we could have correct cell phone numbers, updated member information, and critical hotel registration information. A person could go to MemberPlanet knowing absolutely nothing about running an alumni organization, databases, membership or event registration and finish with a victory. MemberPlanet is helping us with everything and highly recommend to everyone!

Ryan
Delta Sigma Phi
Cal PA '95

general experience

Comments: I've been generally happy with Member Planet. It makes it much easier to manage a 60 person business group (than doing it manually). I've struggled sometimes making sense of certain features and just haven't had the time to go through the tutorials so relying on the intuitiveness of the processes. I tried sending a broadcast (several times) and it indicates that it was successful, but nobody is receiving it. I also wish you could universally change the time zone. Everything defaults to Pacific time and you have to constantly change this to the correct time zone. The more familiar I become with it, the better I like it so most of it is just a learning curve.

Perfect for our clients!

Comments: If you are looking for a platform that can give your business efficiency, results, and great support then MemberPlanet for you. We use the event module for virtual event allowing us to engage our clients in a unique and creative way while maintaining our brand! The broadcast/email/text function is awesome, by sending a text I know for sure people are seeing latest promotions and products! Another plus is that they do not charge a fee for the amount of people in your organization, The fact that we can add as many clients as we want definitely separates MemberPlanet from the rest of the platforms we tested out.