Yelp Guest Manager Reviews

Great for Planning Outings!

Pros:

Upon downloading the app, it’s incredibly easy to sign in or create an account. Then, you can filter the types of restaurants or places you were looking for by price, location, hours operating and rating. You can even make appointments or reservations which is a big convenience. My husband and I love to go out to eat so we love looking at the reviews and pictures of dishes to try.

Cons:

The old version of this app was difficult to maneuver and wasn’t very user-friendly. However since they have updated it, it is incredibly easy and user-friendly.

One stop

Comments: Frustration-free experience. Booking is very simple and takes 30 seconds.

Pros:

I like that it’s a one stop shop for me, I find the restaurant on yelp and make reservations without having to call. It’s also nice to see current wait times, very convenient,

Cons:

I didn’t notice any cons whatsoever. I guess the only thing is if you need a special table like a view or in a specific area of a restaurant you’d have to call.

I've used Yelp Reservations when I've been on Yelp and see reservations are available.

Pros:

If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless.

Cons:

I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue. Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up.

Yelp Keeps Improving - Enjoy Yelp Reservations!

Comments: Yelp Reservations has many benefits not only to use the user but also to the restaurant! Everything is digital and the you don't have to spend time calling, which requires the host at the restaurant to answer the phone (which is usually busy and loud!), and then having to say how many people are in your party, what your name is and spell your name, what time the reservation is, and also asking how long the wait is. Yelp Reservation provides you with all this information right at your fingers tips - you already know how long the wait is or if there is no wait, you can easily type in your name and information and then you get a confirmation and email - what a time saver! The restaurant and the user are on the same page when you arrive - avoiding phone call conversation mistakes and errors! Great job Yelp Reservations, I'd highly suggest any Yelp user to use Yelp Reservations - it just makes like simpler and easier!

Pros:

I've been relying on Yelp since they first began. I frequently check Yelp on my desktop, laptop, and I have the app on my phone. Yelp has really stepped up it's game and I appreciate that Yelp really filters reviews and gives the use a trusting experience and recommendation be it for restaurants, take out, cleaning services, medical, people, shops, the list goes on! Yelp Reservations has taken Yelp to the next level because it offers users an easier way to make a reservation - you can easily see what times are available, how long the wait is, and instantly send a reservation request to the restaurant without having to call. What a great additional service that Yelp Reservations had added to Yelp!

Cons:

I have no complaints. Yelp is very user friendly and has made reviews and dining experiences less hectic and overall easier for everyone!

drive customers to your business that you didn't even know you had.

Comments: We really have seen an increase in traffic and revenue by using this. Also by setting up a reservation time, we can make sure that we are fully available to assist those customers that are coming in at that time.

Pros:

Yelp reservations is a great way to make sure that YOU are the place your customers are going to. With your business listing on yelp, this option allows for customers to make a reservation without having to call or go to your website. If someone searches for your type of business, not only will your business pop up, but they will also be able to make a reservation. We have seen an increase in traffic and revenue since we have added this feature. We have found that more people are likely to go to you if they know that something has been set up ahead of time. For us, we run a storage and this allows customers to know that when they come, we will be expecting them, and be able to help them.

Cons:

The only issue is it took us a while to get our information correct. Mind you this was user issue and did not have to do with the yelp add on. WE were having reservations come in that were outside of office hours. Once we got this straightened out and actually added the correct hours, it was no longer an issue. I would suggest that if your closing time sensitive establishment, that you cut your available reservation time to the amount of time that it would allow for you to assist that reservation so that you don't have issues.

Easy to manage search, review and reservations from one app

Comments: Yelp is amazing for the reviews; but has room for development when it comes to reservations. Restaurant network needs to be bigger and also communication with the restaurants need improvement for confirmation purpose. In short, requires still some time to be enough - but good as a start.

Pros:

Yelp is an amazing app. Not only for the honesty of the reviews but also for the reservation feature as well. The best thing is that online reservation which prevent you to interact with restaurant employees; especially if they speak a different language. This really saves life when you're in abroad and looking for a restaurant. You can list and sort your reservations and also see contact information and address as well. You can also see it in calendar and manage.

Cons:

One consequence is that Yelp is not common yet for the reservations. For example, Open Table is much more common. Another issue is that sometimes restaurants does not see the reservation; so you may be surprised when you go to the restaurant and ask for your table. You definitely need to download the app in order to manage reservations, read full reviews or e.g. menu photos to see.

Not Great

Comments: I find it a decent app but not my go to anymore.

Pros:

Yelp is good for local shops and businesses as that seems to be their focus. They provide reviews and photos for customers which again is very helpful when making decisions.

Cons:

Yelp does not always update their system meaning that some places will say they are still open but they are really closed. The other con is not every review is visible meaning you have to be someone who leaves a lot of reviews on the site inorder for your review to be seen.

Easiest Restaurant Reservation Software

Comments: Overall, I think this is one of the best online reservation softwares available.

Pros:

I absolutely love Yelp Reservations because it allows you to read reviews about a restaurant before making a reservation.

Cons:

The one thing that I don't like is that sometimes you can get a reservation for a specific time by calling the restaurant directly even though it may not be listed on this software as available.

Good premise and relatively simple user interface

Pros:

Yelp can be really helpful when you're trying to choose somewhere to eat, although it can be difficult to decide whether or not the reviews that are published are really accurate because it is a self-selected pool of people. It is great to find contact information for things like venue booking, and customer photos are really useful.

Cons:

The site isn't set up very well, so sometimes it can be difficult to find information because there's just so many details to look at. Once you figure it out, however, it's perfectly fine.

Easy to use, does what it needs to do- on the site anyway, may as well use it.

Comments: It's an easy tool. I would even advise Yelp to extend it towards gyms and healthclubs something similar to a classpass model where people can just sign up for a class through Yelp.

Pros:

It's simple and since we're on Yelp trying to determine where to go, what to eat it's a great tool to just take care of the reservation while we're on the page instead of going to opentable.com. There's not a lot more to rave about, it just does what it needs to do!

Cons:

I cannot think of anything I would dislike. I've used it a handful of times and so far the restaurants seem to have a handle on it. I would actually use this more often if restaurants utilized the services more but I would imagine it costs money to do so.

Great Experience - Always room for improvement

Comments: Be where your competition isn't!

Pros:

On a website where reputation and reviews dominate, why not incorporate a way of making reservations through the platform as well. I love the idea of having a Yelp user check our website for pictures and reviews, and then further directly converting from the platform to make a reservation.

Cons:

My only complaint is that the follow through with the leads we receive from reservations isn't super high. We have a huge drop off from number of reservations we receive vs. how many actually come in.

Pretty Standard and Easy Reservations App

Pros:

I have always loved Yelp for reviews. Any time I try somewhere new, I always head to Yelp first. Having an app that allows me to make a reservation on the spot when I see something I like is super convenient, especially when planning dinners while traveling. I like that reservations, pictures, and reviews are all in one place.

Cons:

The app versus the online version work a little differently so when you get used to one way on the phone you have to hunt for the function on the desktop. Not a huge complaint! Also, sometimes when I am searching for a certain location, the restaurants that come up are way outside of this location.

Love this Yelp feature!

Comments: Overall I really enjoy using Yelp Reservations, and find myself reaching for it all the time.

Pros:

I like the ease of use with this software the most. It makes the process of making reservations incredibly streamlined, and allows for a ton of flexibility with scheduling/re-scheduling.

Cons:

One issue would be the lack of solutions for when reservations at a restaurant are booked at a certain time. Showing alternative locations nearby with the same time slots would be a nice addition to this software. Perhaps notifications for if a certain time slot were to open up would be nice, too. One other issue is the lack of consistent use of this software by restaurants. If Yelp could work on expanding this feature to more restaurants, it would be even better!

My Go-To Before I Go Anywhere!

Pros:

Ease of use! The reviews really and truly determine if I will visit an establishment. I love the pics that users can submit and I love the feature that allows me to pick a specific area on the map and 'search this area' for a specific place.

Cons:

When users submit photos of food/drink I wish it were required to label the item. It's frustrating when something looks amazing, but I can't determine what it is.

YELP HELPS! Dine with Confidence!

Comments: Overall, my experience with Yelp for Restaurants has been satisfactory!

Pros:

What I like/love most about Yelp is its ability for customers to view good AND bad reviews of restaurants, along with pictures to get a better vibe of the venue and its food. You’re able to see the menu, prices, and find out insiders from reviews that you probably would not have found out anywhere else online (ie. coat check price, forced gratuity, extra cost for entering, etc.) I always always alwaaaays use Yelp before I visit a restaurant so that I am dining with confidence; no worries about the food, atmosphere and surprise costs! Also, sometimes restaurants have deals through Yelp too!

Cons:

There is nothing that I like least about Yelp’s software! If I had to just throw in something for the cons section, it could be to maybe REQUIRE restaurants to specify any hidden costs, entry costs, price changes and forced gratuity that customers usually only discover from reading reviews! Also, for the restaurant to upload a high-quality picture of their menu and force them to update it every 6 months, as their menus are always changing and it’s disappointing for customers to expect a menu item to be there when they arrive, only to realize the menu changed.

A great solution from a brand you already trust

Comments: Yelp Reservations makes it possible to snag your customers right as they're getting hungry. As one of those customers, I'm grateful for a solution that lets me find my cake and eat it, too! I hope more of my favorite restaurants start using it, too!

Pros:

I love it when a brand I already know and love rolls out a software solution that solves a major problem. The problem? There are so many reservation options out there, and as a customer I have a short fuse when it comes to wasted time. When I'm hungry, I want my reservation yesterday. Yelp to the rescue! I love that I can make reservations right through the app I use to find my food.

Cons:

Yelp Reservations does have some of the same problems Yelp itself does: namely, the visual layout of the software is a little confusing. But it's a small price to pay for the ease of use you get.

Found so many hidden gems thanks to reviews!

Comments: Broadened my food choices!

Pros:

I love what I find on here. I can find quality restaurants that are normally not seen, though thanks to wonderful reviews I uncover hidden gems in NYC.

Cons:

Sometimes there are establishments listed that are no longer in business saying they are currently active. It would be great if the locations were updated on a more regular basis.

Yelp reservations has been great

Comments: Yelp reservations has been straight forward and helpful when trying to get reservations for a lot of restaurants that do not have the capability.

Pros:

Yelp and Yelp Reservations have been great. It makes reservations easy and convenient as the information is all in one place.

Cons:

Can be a little clunky on mobile but otherwise, there isn't a whole lot to dislike about the software.

Useful but need revamp

Comments: There are many things that need to be improved on side of the user such as allowing them to track digitally reservations or any other means that confirming to the user that the restaurant is aware of your reservation

Pros:

It's used in a place that you don't know that much because sometimes you have no idea of how much of a rush restaurant has. The layout is nice and kinda easy to use. Reservation having images and reviews at the same place is an extra feature.

Cons:

one drawback is that not all restaurants are on it so even is something useful you might not find your favorite or wanted a spot on yelp. Happened multiple times that restaurants didn't receive/see the reservation. Once a reservation made u receive an email but you do not have another way of tracking the reservation.

Need Help? Use Yelp!

Comments: All in all, Yelp is an amazing app that has made finding good restaurants easy.

Pros:

Yelp is a super useful and efficient app that helps you find just what you are looking for. It allows users access to consumer reviews, photos, restaurant menus, fast booking (online reservations), pre-assigned table/seating, current wait times, and much more- to ensure that customers find the right restaurant every time regardless of the occasion.

Cons:

Yelp Reservations sends you an email confirmation once you have made an online reservation, but does not allow you to digitally track your reservation, which can often make you feel uneasy (wondering if the restaurant received your request or if particular timeslot is even available).

Lot of set up intially

Comments: Great experience with good customer service

Pros:

Once everything is pre-set the system pretty much can run on its own

Cons:

A lot of time and planning is spent setting up how you want your restaurant flow to go

Great product!

Comments: Great product for online ordering and management.

Pros:

Great for organizing orders and managing the online.

Cons:

Nothing because it stands out against all the other software out there.

Streamlined reservation service

Comments: It's an ok app. It's pretty much intuitive and customers don't struggle to make a reservations.

Pros:

Yelp has been an app that offers relatively honest testimonials contributed by independent users. As a customer, Yelp Reservations is a relief that you don't have to go to another platform just to make a reservation after you look up the business's yelp page for people' honest reviews. I have recommended other restaurant owners to use this for more customers.

Cons:

I don't know if there's much thing I don't like about this thing yet. I have not personally have had an unpleasant experience using the app. If I am to talk anything, people on yelp are placing their business based on the faith they have in the posted yelp reviews. So as long as this additional reservations service is able to continue providing faith, It shall be fine.

Yelp Reservations Rocks

Pros:

I love this app! I make all my reservations on Yelp and have not had one fall through or be a problem. I select the restaurant, time and number of people and once I submit the request, I get a text confirmation with my details and off we go to have lunch or dinner. Great for setting up meals with clients or friends and family. Love love love it.

Cons:

None at this time, I have not had any negative or less than positive situations while using Yelp Reservations.

Makes traveling a breeze

Comments: I use Yelp and home and while traveling for work. It's especially helpful when you don't know the area and need a quick recommendation for where to eat and for booking!

Pros:

I love using Yelp to search out top rated restaurants, food delivery and take out, and to make reservations especially when I'm traveling.

Cons:

Unfortunately, not all restaurants have the option to make reservations via Yelp, however it always has contact information to follow up on your own.