Acuity Scheduling Reviews

Standard of Excellence Within The Online Consulting World

Comments: If there is something I want to create within my services or ask during my client's scheduling process, I love that I can customize that within Acuity. The service truly offers everything you can think of to customize each step of the scheduling journey.

Pros:

It's an all-in-one platform to show your calendar, allow booking, and take payments. Acuity really shines in its paid plans because then you can easily integrate features. It streamlines the booking process and saves time on your end. The Free plan can be effective if you have some alternative options for taking payments outside of the Acuity platform.

Cons:

All of the integrations such as: sending reminder emails, accepting payment methods, syncing to your personal calendar, etc are all paid only features. The Free plan is okay to start but quite limited. The lowest-priced paid plan feels like too big of a step up for business owners who are setting up their business but not yet bringing in reliable income.

Acuity Scheduling - a great online scheduling tool for many industries.

Comments: Overall, the Squarespace Acuity Scheduling system has been a great solution for my team and offers great easy service for our clients.

Pros:

Acuity Scheduling is a great online scheduling system for many industries and verticals. It enables a robust platform that integrates directly with the Squarespace website to make online scheduling, payments, automation, and more possible.

Cons:

Acuity Scheduling is on time-based events, so it's not a solution for multi-day events, industries like hotels, and bed and breakfasts. Acuity data does not transfer into the Squarespace Contacts system either - or sync with the email marketing platform from Squarespace.

Not intuitive, Techy Interface, Support Not Great

Comments: I use it. It functions for what I need. I'm glad for some features. I have been using it for a very long time. But, I don't like the interface. There are issues I'd like to solve and ways to use it that are not easy and intuitive to figure out. Also there are ways to use it that I don't know how to find.

Pros:

Integrates with squarespace. I don't believe anything else does and I believe squarespace bought out acuity so there you go. I know a lot of huge businesses use acuity so I'm open to learning how to use it more effectively.

Cons:

Acuity does not make using it easy to learn, navigate or figure out. Their help features really stink. They have all this writing you can put into your availability type. I thought this was emailed to the client when they received their link. So I put all this time into writing up my parameters etc. and no one was following them. Finally I figured out that it is only shown when someone is scheduling and since I schedule in my coaching clients they never even see it! I didn't figure this out for 2 years! I still don't know how to put the writing in the correct place. I see it with other's using acuity. I also hate the interface. I love Calendy's interface. Clean, simple, intuitive. Acuities is very program or techy and not intuitive. Also, when you export your client into it does not keep all their appointment info which is what I needed and so I lost all that data and there is no way to export it. And, I didn't know I would be loosing it until it was already done.

Cutting Wait Times and Boosting Efficiency with Acuity Scheduling

Comments: Acuity Scheduling has transformed how we manage appointments at our university, giving us useful insights. Its strong reporting features help us spot peak times for student services, allowing better resource use and significantly cutting down wait times.

Pros:

The platform's strong integration features have created a smooth data system, letting us link appointment data with student performance metrics and gain valuable insights into how support services affect academic results. Its customisable reports help us create detailed analytics on service use, find underused resources, and optimise staffing across departments.

Cons:

We sometimes face API rate limits during busy times, which can delay real-time data updates and impact the accuracy of our instant reports.

My Experience with Acuity Scheduling

Comments: Client management is one of the benefits which I relish while using Acuity Scheduling which makes it easy to schedule, reschedule and cancel appointments automatically.

Pros:

I like that Acuity Scheduling automates the process of appointment booking which help saves time leading to high productivity.

Cons:

Never have I encountered issues for over three years when utilizing Acuity Scheduling.

Effortless Appointment Management with Acuity

Pros:

I like the ability for clients to book appointments directly without back-and-forth emails which has saved us plenty of valuable time. Automated email and SMS reminders ensure clients show up for their appointments.

Cons:

Advanced analytics and other great features, are locked behind higher-priced plans which can be costly.

Our masterpiece with appointment scheduling.

Comments: Incredibly awesome for appointment scheduling.
Masterpiece for online booking.

Pros:

Lovely reminders for my appointments. Simple online booker.

Cons:

Incredibly awesome with appointment scheduling.

Self Schedule

Comments: I started with acuity as an entrepreneur. i liked the idea of being able to let clients self schedule and view the calendar, eliminating that as an additional task for myself.

Pros:

the fact that you could book appointments and see the calendar

Cons:

it wasn't as user friendly as i liked, i felt like there weren't enough options to customize the calendar.

Amazing website for booking!!

Comments: My overall experience is wonderful. I still use it up until this day!!

Pros:

The organization, this website allows me to schedule all my clients properly and efficiently!

Cons:

I don’t like how there is too many updates

Scheduling master

Comments: Great experience , the greatest for my clients they love it and my team would recommend to anyone who is an appointment setter !

Pros:

The automatic booking feature is the greatest I was just astonished at the easier payments process

Cons:

Nothing I loved everything about the service it was definitely A1

Reliable software

Comments: Overall, I'm very happy with Acuity scheduling.

Pros:

The software works consistently and reliably. It's reassuring to know that customers are receiving the correct information, and we are aware of any changes in real time. Being able to ban problem customers is essential for us. The forms allow us to create click-wrap agreements with our clients.

Cons:

My only issue with acuity is the look of the booking form. There isn't a lot of scope to alter the appearance, and the standard format isn't the most visually appealing.

Great Booking System for Meeting Room Reservations

Comments: Acuity is an awesome booking system. We use it to manage our business room meeting reservations and the whole system is very easy for our customers to use. The software has paid for itself over and over again!

Pros:

We use Acuity Scheduling to reserve our meeting room space. Acuity has automated our booking and payment process so clients can book online without needing to work with a human. Payments are processed through Stripe and are deposited directly into our business bank account in a matter of days. Acuity has reminder email and SMS available to help eliminate no shows. Acuity also integrates with Google Calendar so you can quickly check for upcoming meetings on your phone.

Cons:

I wish we didn't have to login to Stripe to issue refunds when meetings are cancelled. It would be nice if there were a front-end experience in Acuity. There are some limitations with add-ons. We sell pots of coffee as an add on, and there's no way for a customer to select how many pots of coffee they would like to purchase. Add ons are limited to checkboxes, no quantities.

Scheduling client appointments made easy!

Comments: Acuity was work to figure out all the functions, and the handbook helped somewhat. However, I struggled with the follow up emails that would auto change sometimes. But scheduling was a breeze.

Pros:

I liked the ability to set up appointments and send to clients with automatic follow ups that I was able to create

Cons:

Not all of the functions worked properly all the time - follow ups would say a place different than what was set up in the program

One of the best out there for scheduling online

Comments: I recently used Acuity Scheduling and I would give it 4 out of 5 stars and I would recommend it to others.

Pros:

What I liked most about Acuity was its user-friendly interface and the ability to customize my scheduling page to match my brand. The integration with my calendar and the option for clients to reschedule or cancel appointments easily were also great features.

Cons:

What I liked least was the limited options for customizing email notifications and reminders. Overall, Acuity Scheduling is a solid tool for managing appointments and I would recommend it to others.

A fine software for a good price

Pros:

Acuity Scheduling is not expensive compared to other softwares and it works just fine, besides it gives you all you need for a booking software. On the other hand, it's not as well designed or easy than other calendar softwares.

Cons:

Appointments settings are not as easy to set as i'd like. It's confusing.

Acuity Scheduling; an impeccable tool for scheduling.

Comments: Acuity Scheduling help us to manage the streams of bookings we receive from our customers by allowing us to find suitable time for each booking. It makes it easy to locate the right time to schedule which has enabled us to avoid the costly mistakes of double booking. It has made scheduling easy and more precise.

Pros:

Acuity Scheduling flexibility made it easy for us to tailor make it to fit our guest scheduling needs. The are automation workflows that take up most of the complex scheduling tasks for us like finding suitable time, leaving just the simple steps. It is simple to edit scheduled bookings or even rescheduling them entirely. Acuity Scheduling reminders keep all parties reminded of an upcoming schedule which help avoid missing them. Its integration with our customer interaction platforms allows to give them an easy way to schedule for bookings.

Cons:

There is no even a single thing about Acuity Scheduling that does not sit right with us.

Makes Appointments Easy

Comments: Nothing but good things to say about Acuity Scheduling. Great app for planning, booking, updating, scheduling... You name it! I really like the integration with other services to promote your business though software like Instagram or Facebook and how easy it makes it for customers to work with us on them. Great success using this program!

Pros:

The communication is top tier. There is a significant decrease in scheduling conflicts. Time management is spectacular. There are real-time availability updates, which is nice. Booking appointments is made easy along with rescheduling or updating them.

Cons:

The pricing is a little off just because you have to pay more for what you need but then receive far too much more than needed. There is no middle ground. Also there are some scheduling limits. Other than that all can be overcome and/or worked through.

Zero Support

Comments: Basic and not helpful. Seems if you're a US customer you have more options as well.

Pros:

Overall this software has all the basics that I need to run my art studio - class bookings. I can manage my schedule, bookings, my staff schedule, clients etc. all in one place.

Cons:

Zero support, zero help videos, zero tutorials except for some basic beginner stuff on YouTube. I am fairly tech-knowledgeable, but going back and forth by email to a central email address about a specific issue is not only tedious but totally ineffective. Even at the higher levels, I cannot customize add-ons for events, such a birthday party - additional guests at a cost per guest. I also would like to have more access on the mobile, but it's very basic. For example, if I want to provide the direct scheduling link to someone say on Instagram quickly from my phone, I cannot. I need to log in through the desktop platform and get it that way. I feel like this software has some features that I don't need at all, and lacks many that I would like to have. The biggest CON is the service though, ZERO help, might as well be a robot sending out Q&A responses, in fact it might just be. Always seems to be "Connor". Couldn't you just create some simple how-to instructional videos at the very least? Super frustrated, and now I am stuck with them for a year.

Acuity Scheduling is the Best Online Appointment Scheduling Tool

Comments: Acuity Scheduling has been a super amazing tool. I do recommend Acuity Scheduling.

Pros:

Acuity Scheduling has been a powerful online appointment scheduling tool. I am impressed by the efficiency and reliability of the features of Acuity Scheduling.

Cons:

Acuity Scheduling has been meeting our needs. Acuity Scheduling is flawless.

Convenience at your fingertips!

Comments: Our business has thrived because of the convenience using the Acquity app. Our customers have raved about how easy the product is to use.

Pros:

The convenience of having scheduling on an app. I love that our clients can schedule on the app, that we can edit, and they can just reschedule on their own.

Cons:

There are no cons that I have encountered.

Great scheduling calendar

Pros:

It has many modes to see the calendar and can directly schedule on the calendar.

Cons:

Nothing. Very easy to use and has helped me organize my work.

High Precision Scheduling

Comments: Overall, Acuity Scheduling has greatly satisfied me, and I would suggest it to you as well.

Pros:

. I was thrilled with how simple it was to set up and incorporate into my website, as well as how easy it was to use this tool for my business. Without a doubt, I would suggest this tool to my business associates. Since I'm new to the beauty business, having a simple, approachable, and user-friendly system for my clients to schedule appointments through is essential. The colorful and stylish team that created this program is what I adore most about it. I adore how realistic and imaginative they are. It should be easy to use, offer excellent customer service and training, be aesthetically beautiful and easily customizable, and be reasonably priced.

Cons:

Setting availability is subject to the same rules. When shutting off times by day, it can get a little complicated. Needless to say, I lost a lot of business since I came across as quite unprofessional and inexperienced.

Essential cloud based arrangement booking application

Pros:

I adored the convenience and reconciliation with goigle calender that assists me sync my Google meetings with Keenness planning application. Besides, I can book and send marked suggestions to my associates and clients. Ultimately, its most valuable component that I use extraordinarily for clients who neglect to pay on time. Its installment acknowledgment include that empower me to acknowledge installment from stripe and paypal.

Cons:

Need to learn css to tweak the marking for arrangements Looking for past arrangements is awkward and exhaust bunches of time to sorting out.

The Bee's Knees in Scheduling!

Comments: Acuity truly exceeded my expectations. Its ease of use, quality, features, functionality, customer service, and ease of deployment are all superb. This platform is a game-changer for any scheduling needs. I highly recommend Acuity for anyone seeking a reliable and efficient scheduling solution.

Pros:

Acuity's ease of use is simply unparalleled! The intuitive interface makes scheduling a breeze, while its top-notch quality ensures a seamless experience. The array of features and functionality available is mind-blowing, allowing me to tailor the platform to fit my needs perfectly. The exceptional customer service team always goes the extra mile.

Cons:

Although Acuity is worth every penny, I would have appreciated a slightly better value for money. However, considering the stellar overall experience, this is a minor concern.

Acuity Scheduling is an Organized and Planning Approach

Pros:

Acuity Scheduling makes instrumental planning measures for companies, where time is accurately managed.

Cons:

Acuity Scheduling is conventional, and has no major set back for business consistency.