--- description: Get detailed information about TOPdesk and how it can help you meet your business needs. Learn more about TOPdesk price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TOPdesk Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [TOPdesk](/software/127562/topdesk) # TOPdesk Canonical: https://www.capterra.com.sg/software/127562/topdesk Page: 1 / 6\ Next: [Next page](https://www.capterra.com.sg/software/127562/topdesk?page=2) > TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what. > > Verdict: Rated **4.4/5** by 110 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TOPdesk? TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 110 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TOPdesk - **Location**: Delft, Netherlands - **Founded**: 1993 ## Commercial Context - **Starting Price**: US$77.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Caribbean Netherlands, Chile, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland and 9 more ## Features - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Barcode/Ticket Scanning - CRM - Catalog Management - Change Management - Collaboration Tools - Configuration Management - Corrective and Preventive Actions (CAPA) - Customer Support - Email Management - Facility Asset Management - Feedback Management - Fixed Asset Management - Full Text Search - IT Asset Tracking - Incident Management - Incident Reporting - Interaction Tracking - Inventory Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Macros/Templated Responses - Maintenance Management - Mobile Access - Multi-Channel Communication - On Call Scheduling - Preventive Maintenance - Release Management - Reporting & Statistics - Reporting/Analytics - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management - Technician Management - Ticket Management - Work Order Management - Workflow Management ... and 18 more features ## Integrations (59 total) - AFAS Software - AI Chatbot - Azure DevOps Server - BeyondTrust Remote Support - Bird - BlueDolphin - Chatbot - Clicksign - D4Sign - Digital Signage - Dynatrace - Ericsson NetCloud Manager - Exact Synergy - FastPass SSPR - Flexwhere ... and 44 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software) - [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software) - [IT Ticketing Software](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software) - [Maintenance Management Software](https://www.capterra.com.sg/directory/30058/maintenance-management/software) ## Alternatives 1. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [ACMP Suite](https://www.capterra.com.sg/software/175522/acmp-inventory) — 4.5/5 (173 reviews) 3. [Wasp Asset](https://www.capterra.com.sg/software/80853/assetcloud) — 4.5/5 (376 reviews) 4. [BlueTally](https://www.capterra.com.sg/software/1022846/bluetally) — 4.6/5 (80 reviews) 5. [IT Glue](https://www.capterra.com.sg/software/170401/itglue) — 4.6/5 (331 reviews) ## Reviews ### "Save time with Topdesk" — 5.0/5 > **Ryan** | *16 February 2026* | Design | Recommendation rating: 7.0/10 > > **Pros**: I like it's user-friendly interface, it has a clean and organized dashboard. I think that it's easy for non-technical staff to submit tickets. > > **Cons**: One thing that I think really holds it back is the pretty steep learning curve. The initial setup can feel overwhelming. > > Overall, I found it helpful in the day to day to cut down on otherwise menial stuff. I like that it’s intuitive once workflows are set up properly. ----- ### "Great system with clean user interface" — 4.0/5 > **Joe** | *3 January 2025* | Biotechnology | Recommendation rating: 8.0/10 > > **Pros**: Simple user interface and easy to implement with minimal prior knowledge. > > **Cons**: Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited. > > The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case. ----- ### "Great functionality, UI could do with softening and brightening" — 4.0/5 > **Will** | *23 February 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues. It effectively operates as a ticketing function, allowing a query to move through a chain of different stages and colleagues until it is solved. I like that the system is reliable, feels well structured and maintained. It allows for a great degree of detail and flexibility. On-top of that, it integrates with email platforms such as Outlook. > > **Cons**: The downside to the complexity is that it is somewhat unappealing to look at and use. The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter. Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing. > > Once you have learned the ropes the experience is great. It is of course far better than having things exist in email threads. As an operator, and manager of other operators, I can easily draw reporting data across how many tickets are closed over a period of time which is awesome. I would highly reccomend top-desk, just make sure you've got someone onboard to train you and show you how it integrates with your people and teams. The more teams who get on board, the better it works\! ----- ### "Topdesk experience in education" — 4.0/5 > **Jeroen** | *25 September 2024* | Primary/Secondary Education | Recommendation rating: 8.0/10 > > **Pros**: Flexibilty and ease of use for endusers. > > **Cons**: Sometimes to much flexibility and thus complex to manage. > > Great product\! Easy to use. Can be expensive when using many operators. ----- ### "Works all the time" — 5.0/5 > **Roy** | *9 April 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: The ability to modify the UI, the many options of registering booth tickets and assets, as well as contracts and many other aspect. > > **Cons**: The design could be considered a bit old fashioned. > > A great asset to any IT company, as well as any company using servicedesks of more serious IT capacities. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.com.sg/software/127562/topdesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/127562/topdesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data