Vonigo Reviews

Continues to work for a nationwide business.

Pros:

The support team is always accessible and can speak with a real person most times of the day for any issues we had. It also helped manage and pull sales, profit, booking reports from all our franchisee units across the country. It also provided us with a booking/calendar integration system for customers to book slots only when our mobile service vans were available. It also allowed us to create promo codes on-the-fly to be used on our website immediately after creation. The list of features goes on, but we are continuing to use their service everyday.

Cons:

It is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager.

Overall, it's been fantastic.

Comments: There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

Pros:

The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Cons:

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

Outdated and unresponsive

Comments: I don't like it and we're moving on. They haven't innovated any new features in a couple years. I think this is a dead project. Maybe they just have a couple people sitting around working on this and that but it seems like even Vonigo has given up on Vonigo.

Pros:

I initially chose Vonigo for the booking by zip code feature. We loved this about Vonigo but we were never able to get our online booking user interface to look professional. Our customers would complain that the aspect ratios were all off, the page would blink and then they would just give up and sometimes call to schedule over the phone. I attempted to fix this with vonigo several times but after generating a few serious cases with them to fix/redesign the UX of the customers side of things, I gave up. Getting ahold of Vonigo support is impossible. For example, just go on their website right now and call for technical support. You won't hear back from them for a week. Now imagine having a problem with your CRM and it takes that company a fully week to get back to you. Unacceptable.

Cons:

They're expensive and they charge upwards of $750 to implement features that are free for even the most basic CRM's. $750 to add online payment? Really? We all know you're taking existing code and injecting it. It's like you need to go figure out how this is done for a few days and then add it to our package. Vonigo wants a lot of money for things that come standard and free with other CRM's. And their support is non-existent. That's what bothers me most. They truly don't care to be in touch with you. You have to drag them across the dirt online to get a response.

What I love about Vonigo

Comments: Vonigo allows us to have visibility into our franchisees' business activities, makes for easy marketing to previous customers and pulls whatever BI is needed at the individual franchise level or for the company overall. There is lots of room for us to expand how we're using it in the future, and for now, it doesn't overly complicate transactions for our franchisees - allowing them to focus on running their business, rather than doing paperwork for their business.

Pros:

Vonigo is very powerful, yet flexible and customizable for how we do business. The customer support team responds quickly and is amazingly patient and accommodating. Reports on any metric you can think of are available, but if what you doesn't already exist, Vonigo's support will create a custom report. Best of all, Vonigo didn't just want to sign us up - they suggest ways we might take advantage of different features, and they actively seek our feedback on how the product is working for us - not something you find too often.

Cons:

There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome!

Future of Field Service Software

Comments: My company Better Life Maid is a multi-unit house cleaning service. We picked Vonigo because of the ability to manage multiple units seamlessly from one call center based software platform. As we plan our expansion, we believe that the Vonigo platform will allow us to maintain a centralized office system that handles sales, marketing, dispatch, scheduling, customer service, billing, and nearly every day to day function of our spoke offices. All we need to do is focus on hiring and managing staff in those locations, and allocating supplies (which we can track in Vonigo as well). One of the key features that has kept us with Vonigo is their robust scheduling system. It allows us to manage a complex system with rule based bookings. This is important so our teams are not booked too far away between jobs. That way our sales people don't need to have an intimate knowledge of each location and its operations, but merely follow the rules applied to its routes and days. This is especially important as we have implemented Vonigo's online booking portal. We saw the need years ago to move to an online booking system, and we were one of the first in our vertical to do so. Online bookings now make up half of our new client sales for first cleanings. We anticipate this to become a significant part of our revenue stream and growth strategy in the coming months and years. Very few other software suites allow anything nearly as robust or as complete as this feature. Vonigo still lacks a couple features we want (what software doesn't). It still does not have a customer portal complete as of November of 2015, but that is on the roadmap for early 2016. This will allow our customers to manage their own accounts. Check on past or upcoming visits, update their credit card if it has expired, and make schedule adjustments on the fly as long as they will fall within the route based rules we have applied to the schedule. We believe this with the online booking portal will allow us to scale, while maintaining a leaner back office footprint, and increasing overall profitability. Roman the main developer of the software, and John are very responsive to your requests, and I feel like I have been a partner in the development of this software over time. Obviously no software has everything baked in from day one, but I see constant updates and improvements from the Vonigo team based in large part to the requests and needs of their clients.

Founder

Comments: Amazing. Highly reccommend.

Pros:

It is incredibly robust and can be customized to fit your needs.

Cons:

The learning curve is quite steep to fully understand all of the functionalities of the software. I learn new things everyday and I have been using it for years.

Expectations Exceeded

Comments: I signed up with Vonigo after 5 years of sitting on the fence. Mike McWilliams is my representative at Vonigo and he walked me through the process and what it could do for my company LEAKPRO. I have come to learn he understated what it could actually do for LEAKPRO. Most sales people overstate and under deliver, not the case this time! Mike sold me on what Vonigo can do for me now, yet the system is there to add on to and grow with my company. We need to get to the next level and away from hand writing invoices to all our customers, what better way then using an iPad with signature capture and sending the invoice immediately to the customer. How Professional! I stared the on-boarding process yesterday, November 25, 2016 with Nabeel Rehman. I was nervous! We are an Automotive company, that is what we do best and I was very nervous of making the plunge to Vonigo or any other company for my operating system. I was sure I would have to spend a tonne of hours and manpower and I was afraid I would not understand it all. Well Nabeel put my fears to rest and in 1 hour I get it!!! What was I afraid of and what was I waiting for all this time??? I could not believe how easy Vonigo is to set up and the seamless integration with Quick-Books and the Excel file drop which will avoid me spending hours entering the data by hand and save me $1,000.00's in manpower. The money I lost over the time it took me to sign up with Vonigo due to ineffectiveness in my company is crazy! The Vonigo platform will allow me to manage my business and have control over the reports and see what my franchisees are doing. The time savings alone in book keeping per month will more then pay for the service. New franchisees coming on board will be fast and easy . I can't wait to roll Vonigo out to all my franchisees in the next couple of months. Best part is I have the support from Vonigo as we are not the most tech savvy people, and you don't have to be to use Vonigo! Vonigo are there to answer all my questions, I don't feel all alone. What was I waiting for all this time???

Pros:

It will completely handle and track my business with the functionality of growing with us as we grow.

Cons:

NOTHING!!!

overall Vonigo is meeting our needs as a scheduling software for house pick up routes.

Pros:

Schedule layout is easy to read and there are multiple ways to view and easy to customize. It does need to be a little faster on switching from week to week.

Cons:

some UI is not as intuitive as I would think. Also some setting menus take a while to figure out where you need to be.

Helped expand our business

Pros:

Was able to get up and running in minimal time

Cons:

Making changes can sometimes be difficult

Nothing is too much for these guys. Really, really helpful!

Comments: It runs the business process from end-to-end.

Pros:

It is an all-in-one solution for us. It manages our business process from start to end. The team are there every step of the way to help with the integration and support. It keeps all of the customer data in one place.

Cons:

There is so much of it! Getting your head around it takes a little time. We are getting there and the team are great with the bite-sized training sessions.

Easy to Use System

Comments: I think it is an easy to use phone system that gets exactly what we need done!

Pros:

I really like how easy it is to get to the recordings and switching over the phones from user to user for the order. The recordings have always worked well and the storage is large enough to hold what I need. We constantly switch orders that calls are taken so it is nice to be able to switch which extension the phones ring.

Cons:

I wish we were able to have more data analysis on the calls.

Vonigo's program promises and delivers every time!!!

Comments: A Streamlined company. Skip the double and triple recordings. Have your team do it once. Less errors!

Pros:

I love the fact that if you do even need the help desk they they are there for you! I really like the ease of use that Vonigo provides. It is simply a great program!

Cons:

Our business model is quite different than most! We provide a service and pay our clients and you cannot record a negative sale or a zero dollar sale. Other wise it is perfect!

Customized software, not custom software

Comments: We started with designing our own custom software but ended up going with customized software instead. Implementation was quick and their team was very patient with our learning curves. Support services are still awesome and we've been users for a few months now.

Pros:

We liked that we could customize the software to our branding and to the vocabulary and label that we use internally. I personally love all of the reporting functions that are offered with this software.

Cons:

We can't customize the software enough to do everything that we want it to do, but it's close.

As one of Vonigo's initial clients, we've grown with them. The offering has grown substantially.

Comments: There are too many benefits to count.

Pros:

Uptime. Support from the Vonigo Team. Scalability.

Cons:

Some features not fully functional and cause need for workarounds and increased user frustration. The Vonigo team is very responsive, but I feel more efforts should be put into verification of new functions prior to launch.

Vonigo meets our needs and they have the best customer service team!

Pros:

The software is easy to use and meets our needs. Plus they are always open to looking at new features.

Cons:

Some aspects are not initially intuitive, but once you know where to go it makes sense. Plus their Customer Service team is incredibly helpful.

Great product, easy to use, and works well in the field.

Pros:

The reporting feature is very robust and user-friendly. We receive lot of positive feedback from employees and clients.

Cons:

There are a few additional things I'd like to see, but nothing super important as it works great.

Wonderful experience

Pros:

The biggest think I enjoy about the software is the customer service and support in place. Anytime I have a question or problem, they are always on top of it!

My experience with Vonigo has been a very good one so far. The support group are very helpful!

Pros:

I have only been using the software for a short time but I do like the different options within each tab.

Cons:

One of the items that seems to be frustrating is that when the software is updated we are not notified of the changes to the program.

This system keeps me organized even on the most demanding and craziest days!

Comments: It keeps me so organized and all the information I use on a minute to minute basis is right there!

Pros:

I am able to tailor it at any time to fit my needs. There are always changes in procedures no matter what field you work in, and this software allows for changes without having to wait for an IT or bother a customer service rep. Plus it never goes down!

Looks and works great!

Pros:

Support is really good. Software works and is able to do a wide variety of tasks. Use it all day every day.

Great system with all the features needed to run a successful business!

Pros:

Detail options available Reports are fantastic for looking at certain aspects of your business Easy on the eyes

Cons:

30 minute time increments, 15 minutes would be preferable I wish some of the screens were more customizable

Vonigo CRM

Comments: The support that we've received from Vonigo as we scale our business has been tremendous. They are receptive to feedback, open to our ideas and iterations, and focused on delivering real value with their software. I've been particularly impressed with the senior leadership's commitment to problem resolution and their openness to our ideas and suggestions. I would recommend Vonigo to any small business looking to grow quickly and am happy to be a reference for the improvements they've made possible for our company.

Pros:

I like the people behind the software and their commitment to iterate and make changes to achieve what we as a company are driving to deliver.

Cons:

The user interface I would say is still developing. However I am confident that will continue to improve as the produce matures.

The system operations is working well with both of our companies. We are pleased.

Comments: It helps us run out business!

Pros:

We like the function of quoting and invoicing the customer on the spot. This has made things much more efficient with our technicians.

Cons:

There are a lot of steps to finding information. It would be nice to have a feature to easily grab some information such as lead source. Also commercial scheduling with additional addresses has been difficult to learn.

Great for multi location business

Comments: We started using Vonigo around 6 months ago and found the software to be very adaptable and made us think differently about how our business is run. We found John to be extremely responsive and very accommodating, he made the sign up process very easy and we were up and running really quickly which is more than I can say for other software providers that take ages to import your data and provide training. John is more than happy to answer any of your questions to make sure you fully understand the system. We are a small business and Vonigo worked well for us as it would if we were larger too. Recommended

Finally !!!

Comments: Vonigo is just what my moving and storage needed! The software is simply amazing ! User friendly , customizable and great support ! Thanks Vonigo!

Pros:

User friendly and customizable

Cons:

None!