Experience with AT&T

Reviewed on 07/02/2019
Verified Reviewer
Accountant
Higher Education, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have been a loyal customer of AT&T for over nine years. My experience with AT&T has been great from adding lines to my account and purchasing new devices. AT&T has ha interest free installment plan for most devices that they offer which I am currently utilizing. The customer service department is outstanding and has assisted me with every concern I may have had with my account. I also love the different type of payment methods they offer such as paying over the phone or paying at the kiosk at the store location.

Pros: My experience with AT&T has been great from adding lines to my account and purchasing new devices. AT&T has ha interest free installment plan for most devices that they offer which I am currently utilizing. The customer service department is outstanding and has assisted me with every concern I may have had with my account. I also love the different type of payment methods they offer such as paying over the phone or paying at the kiosk at the store location.

Cons: I dislike the activation fee that AT&T charge when purchasing new devices.

Connects people across the globe

Reviewed on 21/11/2018
Verified Reviewer
Business Analyst
Insurance, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We use this for our huddles especially if the team is multicultural and based on different countries.

Pros: It works for its intended purpose - to connect all people across the globe via audio and/or video conferencing. It's straightforward to use and it allows recording and playback (for a limited time).

Cons: The UI needs improvement and we've experienced some lagging issues. It's also frustrating when the meeting is on and your client can't join just because software is not installed in his computer. Instead of easting our time, we'd ask them to join via web conference, but then another problem arises because features are very limited - i.e. cannot share screen, etc.

Great network with expensive plns

Reviewed on 12/12/2018
Gourav S.
PHP Developer
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Its network is very good. I am using it from around 2 years and its speed is very fast.

Cons: the only cons about it is its plans are some expensive.

IP Connection Sortware

Reviewed on 12/12/2018
James L.
Managing Member
Transportation/Trucking/Railroad, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Mission critical for wireless broadband connectivity

Cons: There are some outages but overall nothing substancial

Newbie

Reviewed on 19/10/2018
Brivelle D.
Cosmetologist
Computer Networking, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Customer service is excellent and they send follow-up emails weather it’s from speaking with a live are visiting the website. I love the security iwhen it comes to costumer services and it feels good to know you are appreciated at AT&T.

Pros: I like that the Website is easy to navigate and extremely detail in every big and little way.

Cons: There’s nothing not to like about the website.

At&T Customer service

Reviewed on 16/02/2019
Lora R.
FSC
Individual & Family Services, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: None

Pros: My service call were answered very promptly.

Cons: The person answering my questions could not speak English.

Awesome!

Reviewed on 05/09/2018
Verified Reviewer
Teacher
Education Management, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It's very functional! This software is one of my best choice indeed!😊

Cons: I dont have cons against this software.Only a wish, that this product and all of it's brand will be available in other countries too.

Great for connecting with others

Reviewed on 11/04/2018
Arielle G.
program manager
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: AT&T Connect is a great conferencing solution. It's very easy to use; can record calls; share screens; etc.

Cons: No real cons to the product. It's cost-effective plus has toll free lines which great when connecting outside of network.