Bookeo Reviews

Book Anytime

Comments: Very happy with what I need it for, plus they have wonderful customer service.

Pros:

The ease of set up & use. I can charge clients online without wasting time after the session.

Cons:

To have more tools available the price increase is too high

I like it, but could use a few tweaks.

Comments: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.

Pros:

Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration

Cons:

Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.

Happy Customer

Pros:

I like that Bookeo is easy for the customers to make a booking. I like not having to waste time answering calls and emails. Through word of mouth customers have shared my website and booked without any interaction. Sales without the work - is there anything better? I have butchered the system to create a booking service for an Airport Shuttle service. That this is possible is impressive. It then allows me to download reports so that I can then create runsheets for drivers- through excel and creating rules and formulas, this is quite quick.Its relatively inexpensive and easy to learn.Integrates well with Xero

Cons:

There could be more features.... but this would cost more money. Changes to the booking system requiring a password. This has now been changed due to feedback.

Very basic and no desire to improve

Comments: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Pros:

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Cons:

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

Bookeo review by Jen

Pros:

The product looked great and was easy to use from a customer perspective. Openings were clearly shown and paying for the booking was easy. I got an email confirmation and receipt.

Cons:

I actually used Bookeo to purchase a ticket myself before using it for my own business. The product went from easy to use to not at all easy. The customer service department is of little help and it really put a negative spin on my experience.

Very happy customer for over a year!

Comments: I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

Pros:

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

Cons:

Nothing! Everything has worked great for me so far.

Best software until, Vest value, Best Support

Comments: SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Pros:

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Cons:

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Not created for National business (NOT timezone friendly)

Comments: Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Pros:

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Cons:

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Perfect Booking Software for Aerial, Dance, or Fitness Studio

Comments: Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.

Pros:

I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.

Cons:

It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.

Excellent Customer Service

Comments: Mainly positive and the customer service is unparalleled.

Pros:

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

Cons:

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

Decent software that could offer more features

Comments: Overall it’s fairly good software, but there is always room for improvement.

Pros:

This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.

Cons:

We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.

Does the job, but could it do better

Comments: If you book any kind of classes, this software does the job.

Pros:

Manages multiple teachers and rooms/resources. Mostly easy to use Accessible from anywhere Can integrate into any site Takes payment for you.

Cons:

Would be good to have a calendar format. You cant show the public the google calendar as it shows private info. I have had this software for over 5 years, and only seen one or two improvements. There are features it could do with but they do not seem to be working on it. Given that it is a subscription model, one would expect the software to be improved upon regularity. Back end could be friendlier. Not as mobile friendly as it could be. Takes a bit to teach staff how to find classes and create bookings in store.

Bookeo for Customer

Pros:

The administrative side of bookeo is great! Very easy to navigate for our side. Everything is on a thin list, and it's easy to search for things.

Cons:

The customer side of bookeo is a little less clear. Customers will often select the wrong date.

Great helpful staff

Comments: Great couldn't wish for better

Pros:

Easy to use and if there's anything I can't undertsnd I can get prompt and efficient help from Bookeo

Cons:

Sometimes it's a bit complicated but in view of how much there is to set there is nothing that can be done to solve this

Tim review

Comments: The best part about the service is the customer support, being able to email and getting back a response very quickly Without us having to schedule an appointment just to talk to somebody, has been the most positive thing for us. every time we email we have a response within 10 to 20 minutes.

Pros:

Tech-support and ease of scheduling ................

Cons:

So far so good, not to much to complain about

Soooo glad I switched!

Pros:

Its reasonable priced and they are VERY on top of customer service. Dont be detered by their email based service. I have needed their help many many times and they always get back to me right away. Sherry Escape this boise

Cons:

Honestly, so far nothing and Ive been using it for a year.

Review on Bookeo

Pros:

Overall easy to use. Custumer's service really fast to respond and every time resolved the problem with courtesy. That's principally why I write the review today.

Cons:

A lot of functionality but that's ok. It would be nice if it was offered in french.

Bookeo is BookSmart

Comments: Overall, the experience that I had, I can say that I liked very much the ability to customize the way your screen looks. It gives you a lot of options. You can choose how you want to have the customer see when he logs on. They also let you make use of the common day technology, such as sending text alerts and also email, etc.

Pros:

Bookeo Software makes a suite of programs used for the purpose of managing and organizing reservations online with idea of eCommerce. The programs are Bookeo: Appointments, Classes and Courses and Activities. All these programs are easy to install and for the most part easy to use.

Cons:

The only thing that I can say is the sometimes it can be a little cumbersome in finding things. There seems to be a screen calculated spacing limit of items on the screen. What it does is put things that are outside that limit on another screen. which will appear on another tab. Now it keeps good organization of this. If you have a lot of activity going on, you may end up with a few tabs to go through to find what you need.

Bookeo - A seriously amazing business appointment application!

Comments: I don't usually get excited or spend the time to write reviews of products. Generally software and or IT doesn't excite me however Bookeo is one exception. I spent months researching appointment software for my clinic but most products were hard to use on the back end (not intuitive) and or confusing to clients on the front end. Secondly, most other appointment apps are not seamless and its obvious to the end user that the appointment app is on another website. And then I found the Bookeo application.....its amazing, it looks like its part of your website, its easy to integrate if you have just basic web building skills and the back up/support service is incredible. The back end is intuitive and easy to understand and the marketing and social media promotions functions are terrific. I'm still finding other incredible functions within its management console many months later. I could go on and on but I wont bore you...but if you need an appointment app then Bookeo is your solution. You wont be disappointed.

easy to use-perfect for small business

Comments: A well thought out system that clearly has had a lot of industry knowledge put into it. Simple t use and one of the most cost effective options I have seen.

Pros:

simple back end with enough options to fully customize your online booking system. A easy to use client management system that also allows you to manage your staffing.

Cons:

unfortunately bookeo is unable to directly link to a online waiver service-this is the only part of the system I wasn't happy with

Simplifies a Complicated Process

Comments: We are so grateful that Bookeo allows our clients to easily view studio space availability at a glace, make reservations , and pay for the those reservations with a credit card, which they were not able to do previously.

Pros:

Bookeo helps me keep track of all our studio reservations. With Bookeo, our clients now have the ability to reserve the studio space, and they can also pay for those reservations all in one place.

Cons:

With so many features and options, it took me and our staff a little longer than usual to get accustomed to the interface.

The most complex booking system that exists

Comments: A great booking system for a decent price.

Pros:

Prove me wrong, but I haven't found a booking system that has more features than Bookeo. Their customer support is wonderful which helps when you try to set up your account at first, as it can be quite hard.

Cons:

The design is not their best quality, it's a bit too plain but as you can upload your own CSS it's manageable.

Hands down, the best.

Comments: If you need on line booking software, look no further.

Pros:

I spent several hours looking at online booking software. I even signed up for three other services before I went with Bookeo. So I think I am well qualified to say that Bookeo leaves the competition in the dust. They have more features and more customizations options than any of the others and they still manage to have competitive rates. They have answered every email I sent them and one time when I had a glitch with google chrome, they found a solution in less than 24 hours for me. The software is perfectly integrated into my website. I couldn't be happier.

Cons:

I'm having trouble thinking of any. I wish there were a few more customization options, but I'm certain that what I want would require writing the software myself.

I did stop using this but only because a competitor offered me a better deal

Pros:

This program worked amazing for our reservations.

Cons:

Is and Australia based company and we are located in the U.S.

Implementing a booking system

Comments: Just what we wanted. I would recommend it to anybody.

Pros:

It did everything we needed and more. We can schedule and book classes, rearrange dates, and teachers. It is very flexible, and even flags errors when I try to put 2 classes in one room, or one instructors teaching two classes at once.

Cons:

It took a fair bit of learning. There are a few quirks in it (that the customers do not see). For example when you set up a course you can specify the instructor and location, but when it is all set up, you have to go back and specify the instructor and location again.