---
description: Get detailed information about Calabrio ONE and how it can help you meet your business needs. Learn more about Calabrio ONE price, benefits, and disadvantages for businesses in Singapore.
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title: Calabrio ONE Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Calabrio ONE](/software/110588/calabrio-one-suite)

# Calabrio ONE

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> Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Calabrio ONE?

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$295.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Activity Dashboard
- Agent Interface
- Automatic Transcription
- CRM
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Customer Experience Management
- Customer Surveys
- Data Security
- Employee Coaching Tools
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Call Centers
- Intraday Management
- KPI Monitoring
- Labor Forecasting
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scoring Models
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Productivity Analysis
- Quality Management
- Queue Management
- Recording
- Reporting/Analytics
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Skills Tracking
- Surveys & Feedback
- Third-Party Integrations
- Time Off Management
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [Call Tracking Software](https://www.capterra.com.sg/directory/30901/call-tracking/software)
- [Quality Management Software](https://www.capterra.com.sg/directory/30099/quality-management/software)
- [Speech Analytics Software](https://www.capterra.com.sg/directory/32258/speech-analytics/software)
- [Call Center Workforce Management Software](https://www.capterra.com.sg/directory/32607/call-center-workforce-management/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1754 reviews)
2. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (859 reviews)
3. [Convoso](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.com.sg/software/29589/callcenternow) — 4.8/5 (315 reviews)
5. [Nextiva](https://www.capterra.com.sg/software/175788/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "Calabrio on the spotlight" — 5.0/5

> **Ester** | *20 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule.
> 
> **Cons**: I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good.

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### "Calabrio One" — 3.0/5

> **Hlengiwe** | *20 May 2024* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful.
> 
> **Cons**: Sometimes I do not get reminders and updates when my schedule is changed.

-----

### "Feedback on my experience using calabrio" — 4.0/5

> **Jernalyn** | *22 May 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Since im just using the calabrio by checking my everyday schedule ,filling Overtime and checking my adherance aside from that thats all
> 
> **Cons**: since my access is limited only .Seeing my everyday adherance and

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### "Calabrio  best thing in the world" — 5.0/5

> **anthony** | *20 May 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: what I like the most is grant bot it tells  you  important information when a schedule could be change or swapped with a partner
> 
> **Cons**: I don't have too much to say I don't like all features
> 
> If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself  also is easy to swap days with partner

-----

### "Employer user" — 4.0/5

> **Lynn** | *20 May 2024* | Government Administration | Recommendation rating: 5.0/10
> 
> **Pros**: Seeing where I am supposed to be. It helps me manage my day.
> 
> **Cons**: That it can be changed without notifying me of the change. That is the worst feature in any program. The system should send out an automatic email saying something has changed in Calabrio.

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/110588/calabrio-one-suite)

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| de-CH | <https://www.capterra.ch/software/110588/calabrio-one-suite> |
| en | <https://www.capterra.com/p/110588/Calabrio-One-Suite/> |
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| nl-BE | <https://www.capterra.be/software/110588/calabrio-one-suite> |

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