Sunbird DCIM Reviews

Sunbird and Power IQ #1

Comments: We know where we stand with real time metrics that I have tested to be 100 % accurate. Identifies the problem with detail right down to the cabinet level.

Pros:

Features, data and asset management is easy to use and when you have an issue your calling the leaders of the industry. Support is crucial to resolving any issues right away, not 5 to 10 days like others.

Cons:

Reports could be a little more detailed in my opinion.

Cleveland Clinic Data Center Tech evaluation of Sunbird DCIM products

Comments: I am able to better manage and produce reports to my management with this product.

Pros:

The product is very easy to use, and also train new employees how to use it.

Cons:

I can't think of any Cons for this product.

SUNBIRD 2023 LF Rev

Comments: Featureful and still user friendly with Sunbird support

Pros:

Seamless integration with Sunbird support

Cons:

Not sure yet. I still need to evaluate the suitability of client reports and access to a client portal.

Sunbird Review From AJG

Comments: The experience from day one has been great. The team at Sunbird are there to help every stage of the setup and maintenance. They provide user groups and listen to the customers to make the experience of using the applications as easy as possible.

Pros:

The Sunbird DCIM gave us the single source of truth to our data centers. Sunbird also integrated to our applications to automate asset information that eliminated manual errors. Customer service was always willing to help and available.

Cons:

The effort to pick the correct make/models can be cleaned up. Picking the correct layouts and ports without having to do too much customization would be a great step.

Makes your data center easier to manage.

Comments: I really see the potential in this product and how it is able to help the organization. Power management, space management, cable management/tracing, really allowing a single point of truth for a data center and speeding diagnostics by providing the initial basics.

Pros:

I like the power management and being able to see what is in a cabinet without having to physically go to it, as well as trace cabling without having to do actual cable tracing.

Cons:

There is a high learning curve. It becomes more logical over time once you get a good understanding of it.

Sunbird DCIM: Proactive Support and Continuous Improvement

Comments: My overall experience with Sunbird DCIM has been excellent. The team is responsive and supportive, and I have consistently had positive interactions.

Pros:

Sunbird DCIM stands out for its proactive customer support and commitment to continuous improvement. Their support page is user-friendly and they regularly offer educational webinars. The team is highly responsive, providing immediate resolutions or timely follow-ups when necessary. They actively seek user feedback to enhance their product, demonstrating a genuine effort to cater to customer needs.

Cons:

Having used Sunbird DCIM for nearly a year, I haven't encountered significant issues. However, the process of creating patched connections feels incomplete. It would be beneficial to have a function for editing node ports and visualizing racks within the connectivity tab. Additionally, a pathway suggestion/automation feature for selecting connection points would improve efficiency.

A Great Product/Service with a lot of Potential for Datacenter services

Pros:

Plenty of Features and integrations with industry standard services

Cons:

Some of the features are not as intuitive for certain level of users

Awesome Sunbird Support and Software

Comments: Sunbird is a great and useful software to use. When there is a version update, there are actual changes that is visible that make the product better.

Pros:

Sunbird is great at being able to manage all assets that are parts, switches, servers, PDUs that are onsite, or decommissioned. It allows us to look up what a customer asks for and tell them exactly where it is or where it was.

Cons:

When a model is wrong on an asset, we have to decommission it, change it, then re-install it. This process is more tedious than anything.

Stellar User Support

Pros:

Since implementing dcTrack, Sunbird has consistently demonstrated its commitment to promptly addressing service tickets and effectively resolving issues. Additionally, the flexibility to submit requests for adding components not in their CMDB has made adapting dcTrack to our environment seamless. When you invest in this product, rest assured that you won’t be navigating the implementation alone.

Cons:

To date, I have not found anything in particular that I would consider to be a con.

Good asset management tool

Pros:

Visualization of the cabinets and hardware within the cabinets

Cons:

Deployment of more number of devices across sites

Bingus

Comments: Good works great for my job

Pros:

The ability to have a 3D rendering of the data centre as well as a good database

Cons:

A few bugs when swapping over and updating on a few devices making us having to re enter them

The Best DCIM iv used thus far!

Comments: The over all experience has been very positive. from POC to implementation to on going support i have had a great experience at all levels.

Pros:

Customizable Dashboards / Facility health and Asset and part management.

Cons:

No dislikes yet, the system has been great.

New happy Sunbird customer

Comments: Still in the implementation, we started with dcTrack and are on the way to integrate powerIQ, but all the users of the product are enthousiast!

Pros:

Easy integration and Friendly user interface.

Cons:

ServiceNow integration could be enhanced with a GUI instead of xml configuration

My Sunbird DCIM Review

Pros:

I have been working with Sunbird Products for many years. Started with PowerIQ 11 years ago and recently migrated from Aperture to dcTrack. Starting with PowerIQ I have to say I love the Buffered Data Retrieval feature that provides a min, avg and max reading from a timestamp sample you define. This has proven to be very useful data. PowerIQ also has a Sensors Tab that I'm happy to say I submitted the NFR for. This tab allows users to easily manage their Temperature Sensors, providing the ability to utilize Global or Local Thresholds. Recently the addition of Inlets and Circuit Breakers have been added to this Tab. dcTrack has a lot of great features but the best feature by far is the Auto Power Budget Feature. This too I worked with Sunbird to create. It provides Deployment and Facilities Engineers with a Potential Power Load that is based off of Trend Policies defined by the Users. In my opinion it provides the most realistic power consumption from your devices on the Market. If you have not seen this in action you should contact Sunbird for a Demonstration right away. As it pertains to Support, Sunbird is remarkable! They respond to all Tickets in a timely manner and work hard to resolve them.

Cons:

With all the great features Sunbird provides, the one thing I have an issue with is all the bugs we find after a new version is released. Although they are quick to resolve them there are far too many. I would like to see them beef up their Quality Assurance Program.

Great 1st Echelon Support

Pros:

dcTrack, along with powerIQ provides in-depth health-concern data for your data centers, at a glance. I dont' have enough characters here to list everything I like about this software. I'll sum it up like this, all of the questions/requirements you may have for your system, that start with, "can I do ______ with this system?", the answer is yes. Some features are harder than others to get setup. Power connectivity, for instance, takes into account your building's entire power chain. From the building UPS, up to your rack PDU's, utilizing any available management information those devices will offer up. Unless you know a lot about industrial power (I do not) then it could be a difficult feature to get working. That being said I was able to get things up and running with a Sunbird support staff who are not just extremely knowledgeable of their applications, but have expertise in every facet of every infrastructure area that the system supports. The applications are also visually stunning that they are easy sells to management and are "no-brianers" to justify for purchase.

Cons:

My biggest complaint about the software is a development paradigm of dictating what can be done or not in the system, even if you may feel like you should be able to proceed with an operation. An example of this is that the system, when implemented as deigned will not allow you to make a network connection between a SFP port of a switch and a copper NIC. This, even though these connections are possible using copper GBIC's. There is a workaround for this, of making all of your different port-types to "twisted-pair" which constitutes a minor inconvenience. The important thing is that the Sunbird Support staff have always come up with a work around for the particular incompatibilities in our environment, of which there have not been many.

Sunbird PowerIQ

Comments: Sunbird has been great to deal with. From sales to their help desk they are the best in the business with communicating with their customers. I have never had a better experience with any other company from a help desk / support perspective. Literally five minutes after I place a ticket I get someone who is located in the States and has a high level understanding of the product able to help me. I couldn't ask for better support.

Pros:

When purchasing a DCIM tool we felt that PowerIQ gave us the ability to accomplish everything it was that we needed to do. This tool has provided us with such visibility into our data center environments wherever they may be. We felt this was the best tool on the market for the price with what are needs were.

Cons:

As of right now I have found nothing that I don't like about the product.

Caretech Solutions Inc.

Comments: As a remote datacenter manager, it is invaluable to have a visual readout of our assets, and easily be able to determine and display capacity. As a Shared Services provider, we can easily demonstrate to existing customers where their racks are located, how populated they are, etc. This is also useful in sales initiatives; having a 3-D graph of racks with available capacity (one of the vendor-provided reports) makes the salesman's job easier.

Pros:

I like the fact that it can be as high-level, or granulated as you like. I initially started with "where are my racks and what's in them" usage, easily generating 3-d visuals, and exporting .csv and .pdf reports. Using the built-in import and export tools, I've been able to add entries for power whips (and associate them with racks), and populate chassis with individual blades. Next steps will be to update network information for devices, again, with the easy import tools.

Cons:

The models library sometimes lacks the specific Make, Model, etc. of a device I'm adding, so I'll have to use a similar one, or define a generic one. Sunbird has a mechanism to submit model addition requests.

Sunbird DCIM and PowerIQ

Comments: Easy straight forward integration. Great technical support. Lots and lots of features

Pros:

Before Sunbird, we were managing our data center inventory with a simple spreadsheet, but now with Sunbird DCIM, we're still able to simply manage a spreadsheet, but along with it we're able to extract much more concise and informative data, graphs, and dashboards for all our planning and expanding needs.

Cons:

It's great having an entire models library (40,000+ unique models) at our disposal, however since some systems can have different options(ports, PS, etc) there can be some tweaking of the models required, but that's entirely personal preference and optional.

An awsome toolbox created by awsome people

Comments: Hard to get started in this tool but when you have the clue it is fantastic.
BUT every manager who decides to have this tool should have in mind that this tool needs People and time to get it started and when it has started you may be Need a bit more time to Keep it running.
We have learned so much concerning our own workflows in our datacenters and
in my eyes it works great and I wouldn't change it for another DCIM tool, anyway.
It worth every second and every cent we have spent on it and are still doing.

Pros:

The deeper you dive into the dcTrack universe the bigger it seems to grow. If you have internalised your own processes, this tool is indispensable for the administration of your own datacenters and each Piece of hardware built-in there.

Cons:

Sometime I wish the tool could be cut down to our specific Needs but then we would have to ask ourselves what these needs are. The complexity of the tool, which is of course just an image of reality, sometimes makes it difficult to start with it.

dcTrack review

Comments: The overall support from Sunbird has been excellent. they've been willing to help whenever any problems arrived and the diligence of their support and development staff I've worked with has been wonderful.

Pros:

The learning curve was not steep. We're able to manage over 80 global data centers effectively and plan for power, space and remote monitoring.

Cons:

The initial hardware descriptions for some devices were incorrect and made bulk imports difficult. However after learning how to tweak the models Library we were able to correct any mistakes and gain accurate device descriptions.

Sunbird DCIM

Pros:

Sunbird's DCIM software is a powerful kit and very easy to learn to use. Being in a new role that uses this software and in under 5 months I can confidently use it. You can very easily monitor your enterprise's health from a dashboard and action any needs. The support the Sunbird team provides is also excellent with extremely fast response times and vast knowledge - whether it'll be adding a new model or the rare error code, the team is on it.

Cons:

The least thing I like about this software is the fact it's broken down into two different parts. DcTrack and PowerIQ. These works very well together however if they were integrated into one then it would make use quicker when performing certain tasks.

Transparency to the datacenter

Comments: We had to know how much power our Datacenter is using and we had different PDU's in use. Sunbird helped us to integrate all of them in one software product. So we have everything in one view.

Pros:

The Software is very powerful. Each release brings new features, that are very usefully. With the new dashboards you have only one look to see if something needs attention. In the meanwhile our Datacenter team knows more about the rooms, climate, power consumption than our facility management. The functionality for reporting is very powerful and can automatically sent them to the persons, that need it.

Cons:

Because the software is so powerful, there are a lot of things you have to configure. As better it's configured, as better are the results. It take some time to set everything up. We took Sunbird to support us and this have been the right choice for us.

Moderate user of Sunbird's PowerIQ module

Comments: Been a moderate user for 7+ years. Creating Reports, Analytics and Dashboards

Pros:

Ease of integration with Raritan (Legrand) PDUs a,d ability to monitor/alert down to outlets.

Cons:

search function limitations, lack of custom fields

Great DCIM tool with perfect customer support

Comments: We are very satisfied and happy that we choose Sunbird Software.

Pros:

- Easy to use - Integration is available with other System - API Integration - Audit Feature - and many more...

Cons:

Sunbird software is improving day by day and they made some extra ordinary changes and modification too meet the customer expectation. The only new feature I would like is the High Availability for Power IQ.

Sunbird Software Serves us Well

Comments: With Sunbird DcTrack we are able to build and maintain an up-to-date inventory of our data hall equipment. PowerIQ enables us to monitor and quickly respond to alerts and alarms requiring attention and intervention. Both products integrate with our LDAP/AD directory services for centralized domain management. Excellent products supported with knowledgeable technical expertise.

Pros:

The software functions work as expected. Any product issues reported are responded to quickly. Technical support personnel know the product and are professional in their correspondence. They follow up to ensure we are satisfied with the fixes. The products are easy to use and the tutorials are outstanding.

Cons:

As far as what I like the least about the software, I would be hard pressed to find something of significance.