Swap Commerce Reviews

Excellent customer service and technical support

Pros:

Every single time I needed help the team went above and beyond to provide the best service. Happy to jump on calls to clarify anything and the team is always thinking from our customer perspective to make their experience easier with returns.

Cons:

I have not experienced something I did not like about swap

Great system and team

Pros:

Swap enabled us to improve our Returns Management system which in return, made returns for our customers far easier and more streamlined. We have had great feedback since using Swap on this front. The reporting functions on the Swap dashboard have also made understanding our customers return habits and reasoning easier to understand and report to the wider business on as well. The team are extremely helpful and responsive when there has been queries. They are friendly and approachable, and made set up really straight forward and easy to understand. We have just implemented Swap Package Protection too, again something that was easy to set up with support from the Swap team and we are looking forward to reviewing feedback and this system in the weeks to come.

Cons:

None so far! Whilst we have only been with Swap a short time, I feel that if there was any issues or things that we didn't like, they would be willing and able to address this.

Swap Returns Portal

Comments: Our customers continue to express how easy our returns portal is to work and therefore how easy the items are to return, I can not fault it.

Pros:

The ease of the portal, tracking is included on the page and every part of the returns tracking is broken down for you and so easy to see/follow. Also prompts you if something needs processing manually which helps ensure things aren't missed

Cons:

Nothing, I think it is a great service/platform

Very user friendly and makes day to day returns processing easy.

Pros:

- User Friendly - Statistics are helpful when looking at return reasons. Easy to export.

Cons:

- Unable to restock selected items from the return. Either have to restock all items or no items and then manually adjust stock through Shopify.

Excellent customer service

Pros:

Fast, personal responses from a small group of individuals who go over and above to help with any issues. Interaction with the Swap team is straightforward and friendly. They've been able to tailor features to help our brand with returns.

Cons:

N/A - excellent service so far, no complaints.

Exceptional Customer Support

Comments: Excellent overall experience, would highly recommend.

Pros:

A user-friendly interface for our customers and exceptional customer support for us. Always there to help if we have a problem, and solves it efficiently with a positive and friendly attitude.

Cons:

At this current time I have no cons with Swap Commerce.