Practice Fusion Reviews

I've been using Practice Fusion for a little over a year and I'd have to say it's so easy to use.

Comments: The benefits greatly outweigh the disadvantages. I always have a peace of mind using this software with every use. I never have any issues logging in and if was to ever, resetting password is super easy. You have the option of resetting through a simple text to your phone or email with a 6 digit code to reset password. You can also access this software from anywhere in case you may need to adjust the schedule during non business hours.

Pros:

What I like most about this software is the navigation. Out of all the other EHR softwares, I grasp quickly to the ease of use. I like how the schedule, charts, task, messages etc. are layed out. It's a great EHR for first time Medical staff such as Medical Receptionist and Medical Assistants.

Cons:

Well no EHR software is perfect but I can honestly say that the only thing I wish could be better is how to search for patients by previous encounters.

A great budget option if you don't need customization

Comments: I initially implemented the product when it was a standalone product offered for free. It was an ambitious but limited piece of software that was eventually sold to Allscripts. Very soon after, the business model shifted from selling aggregated data and in-product advertising to a subscription model, but still remains very inexpensive. The system is very rigid in that it does not offer a lot of options for customizing or the ability to develop workflows specific to a practice, but it has all of the basics as well as some features that other vendors charge extra for (lab integrations, patient portal, etc.). For a more robust feature set, you may need to use the limited number of third-part integrations that are offered, which will have additional costs associated. Overall, it's one of the quickest and easiest EHR systems I've setup (eCW/Nextgen/Aria) and it works well because of the universal design/limited options. If you can get it to fit most of your needs (and you get a free trial to figure that out), then you probably won't find many options that can compete with it on price. If you have a large office and complicated systems, you might find other systems provide a better value proposition.

Pros:

Easy implementation (up and running in a day). Reasonably good feature set (lab integration, call and text reminders, patient portal). Very competitive price. Free to try.

Cons:

Very little customization. Initial navigation is not very intuitive. Requires annual commitment. Additional features use third party integrations and have additional costs associated. Lack of device integration.

Practice Fusion

Comments: Great. We recommend to all our doctors who are looking for a better system.

Pros:

Practice Fusion is easy to use and a great way to keep electronic records. I love that it's web-based so I can get to it from anywhere.

Cons:

There is not really anything I don't like about it.

From Bad To Words

Comments: From bad to worse, there's no end to this poor customer support performance.

Pros:

Easy to use for anyone at every level in the office.

Cons:

Customer support, functionality and frequent breakdowns. Mostly NOT supportive staff, burning ( wasting) your time and not providing answers. I've used this platform for over 10 years now, and it's going from bad to worse. I'm already shopping for an alternative.

Great Stand-Alone EMR

Comments: Overall Practice Fusion is a pretty great EMR. The connectivity to back end service (the billing aspect) is not great, but there are plenty of things that make the software worth it, including clinical decision making support, drug interaction reminders/warnings and the ability to e-prescribe.

Pros:

Practice Fusion was very easy to set up and very user friendly to utilize. The system has a built in system of shared templates that can be customized to fit your practice and save your healthcare providers a substantial amount of time. The connectivity associated with e-prescribing is also a great feature that allows providers and staff to save time by e-prescribing directly from patient charts. Overall, for the price, Practice Fusion is a great prodcut.

Cons:

Some of the things that I think Practice Fusion could improve upon are the interconnectability between Practice Fusion and billing third-party billing softwares. Unfortunately, when connecting with your billing software, we have a significant amount of billing "clean up," and "claim scrubbing," work to do which can be pretty frustrating. Also, Practice Fusion also is requiring individuals to pay for updates to ICD-10 for 2021. I would respectfully suggest that if you offer an EMR, a portion of your product should automatically include ICD-10 updates. The system also currently lacks the ability to verify insurance eligibility for Medicare and Medicaid patients. Lastly, Practice Fusion just underwent a price increase, which is disappointing to some extent but hopefully these increase will address some of the issues described above.

Practical for Small Offices

Comments: It's a great product for a single or 1-2 provider group. Anything larger and you'll need a better EHR/EMR product.

Pros:

The ease of use. Practice fusion was very easy to learn and use. I set this product up for a single-provider practice in a quick transition from Athena. I didn't have to sit for hours training the provider on how to use PF as it's very easy to use on a daily basis.

Cons:

Lack of features. The ability or lack there of to manipulate templates, create documents, receive faxes, lab results, etc. You had to set it up with only the providers that integrate with PF.

Beware of the limitations

Comments: Customer service is poor. Phone support is essentially non-existent. E-mail support is hit or miss. If you ask about how to do something that the program doesn't do they will just ignore your question. The documentation about how to set up the patient portal or even how to know what it looks like to the patient is lacking. Training videos overly simplistic. Pricing structure limits the number of staff per provider that can access the software. They lock you in to a contract period with no cancellation option until the time is up.

Pros:

Cloud based with straight forward and uncluttered user interface. Easy to set up key phrases and text shortcuts. Scheduling works about as expected. Integrated e-prescribing works better than some other ehr products.

Cons:

All scanned outside documents are stored in a separate database from the patient's chart - i.e. you can't access that scanned specialty report from the patient's chart, you have to look it up separately. No place to enter the results of in-office lab testing. No true charting templates.

Practice Fusion the easy EMR system

Comments: The program is great for keeping track of all out patients information, communicating with everyone associated with the practice, and it is very user friendly. If you do run into a problem the support staff are always available and almost always solve your problems!

Pros:

The software is user friendly. The support help people are fantastic at walking you through while you try to trouble shoot! The program is tied to Updox which is another amazing program.

Cons:

There are a few gliches with the system and we are unable to add all attachments to referrals. If you send a document to the chart you are unable to attached it when faxing out a referral.

product review

Comments: It was a decent program to use for EHR and medicine prescription

Pros:

It was a decent program, inexpensive and easy to use

Cons:

There were some features that were not very intuitive

Practice Fusion takes some practice!

Comments: Used approximately 35-40 different instances of Practice Fusion. Only one email can be used so we had to create 35-40 fake emails to enable access across multiple instances. To much variability in where data can reside.

Pros:

The program is low cost. The program is intuitive to use.

Cons:

Redundancy- to many places for one thing to reside depending on who entered it or practice patterns.

Unprofessional, unethical, incompetent

Comments: I gave them a list of my complaints, not the least of which was that my trainer couldn't even explain the use of templates on their system. Also their knowledge base is completely unhelpful. Their response was to breach contract by shutting down my access to the EMR. I have a full schedule on the next business day and now have no EMR. These people are criminals! Stay far away!!!!

Pros:

It does some EMR like stuff. It looks nice. The price is right. That's about it.

Cons:

Too many to list. Their customer service is unprofessional and unethical. They have answers to nothing. They always refer me to the suggestion board when I ask about why a feature isn't present that is a standard part of medical practice since forever. The suggestion board is where suggestions go to die. Seriously, there are good suggestions on there from 5+ years ago that have been ignored. All of my suggestions, again part of medicine since forever, have sat there awaiting the moderator to clear them for over a month!

Perfect fit for our small practice, definitely one of the best EHR platforms available

Comments: Working with Practice Fusion has been a positive experience overall and I can't imagine what our first year in business would have been like without it. The last thing any practice wants to worry about or have issues with is is an EHR platform. Practice Fusion has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. The cost is definitely worth it (even though it was free when we started!) and Practice Fusion is by far one of the best EHR platforms available today. We won't be switching EHR systems anytime soon.

Pros:

When we were opening our practice almost a year ago, there were 3 main EHR platforms we were considering. After the demos and in-depth trials, we ended up choosing Practice Fusion because of the clean interface, ease of use, add-on features, and integration options. We felt that Practice Fusion would allow us to customize our EHR system over time, building and adding only what we want. Having used Practice Fusion since beginning our business, we have been really pleased overall. It serves all of our current needs and has helped our practice run smoothly and efficiently. Practice Fusion is convenient to access online, has useful templates for charting, is intuitively navigable, and produces documents/reports that are clear and professional in appearance. Practice Fusion has been a great fit for us so far.

Cons:

I would say that the main issue we run into with Practice Fusion is subpar customer support. While there is an option to chat with a live representative, the wait time can be excessive. When I finally connect with an agent (if I haven't moved onto something else and forgotten about waiting), the quality of the help that I receive is hit-or-miss. Also, there are a couple of minor things that I am hoping will be addressed (being able to search for patients by nickname/preferred name, documenting meds that have been called in vs. sent electronically, etc.), but no EHR platform is perfect and Practice Fusion is definitely the best system I have used thus far.

Practice Fusion is a free EHR system with a good user interface and fluid navigation.

Comments: We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. As we all know that the billing is the most important part of medical clinic.
Thanks!
Catherine Ye

Pros:

1. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free. 2. Providing free learning center in Practice Fusion EHR system. 3. Providing a free custom service ( with Phone, Email. Message, Online chat). 4. Providing report for regulatory compliance and qualify for CMS incentives. 5. Practice Fusion provides Cloud based EHR system. So, you can access the EHR system at any time from any places including out of county if you have internet access. 6. HIPAA, ICD-10, CPT, HL7 compliance and ONC certified. 7. Practice Fusion EHR system is easy to learn with very good navigation design. 8. Practice Fusion provides some of useful reports ( Patient, Chart notes, Diagnosis Drug interactions, Allergy interaction, e-Prescription per provider, Medication, Patient lists, Referrals, Appointment, Payer, and Activity feed and audit report).

Cons:

1. Practice Fusion has no billing management feature although it can been integrated with other billing software. 2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues. 3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives. 4. We don't have any communication channel with up level staffer and technical engineer. So, when we have technical or want to have better features, we are lack of connection with Practice Fusion EHR desire team member. 5. Because Practice Fusion is free, the integration with labs and image centers are limited and slower. 6. Practice Fusion doesn't provide onsite help, and there are no regional help centers. 7. Lack of billing feature is a good issue. The processor of integration is completed and have a lot of issues with billing software companies. 8. Because of the billing issue, there is a problem to meet the cost requirement for MIPS from CMC . 9. There is no upper level help staff available in Practice Fusion Customer service. 10. Practice Fusion only provide limited reports. There are no billing and financial Reports. Such as, daily, monthly, yearly receivable and revenue reports. 11. We hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service.

Worst E RX system - CLunky beyond belief

Pros:

Cost cost is great but thats it otherwise its a very clunky system

Cons:

The e RX system is unbelievable clunky I have asked over and over to please allow storage of meds that we use repetitively for extraction by a macro . FOr example I have patients in travel med that get the same 4 Rx's over and over . Each time I have to write them all out - Our old system SOAPWARE I could extract these with three key strokes . With practice fusion I am well over 500 key strokes for the 4 meds - multiply this out x 20 patients - you are wasting a ton of time . When sending controlled substances just hit one wrong key on your password and it boots you out of the entire system . YOu have to log back in re extract the patients chart re enter the information . Multiple repetitive screens - YOu enter the directions in one screen it loses them on the next and you have to re enter them - CLUNKY CLUNKY CLUNKY my OLD SYSTEM ALLOWED ONE TO CONSTRUCT CUSTOM macros - you could construct a letter - drop the patients name automatically into drop labs vitals etc etc Want a note for work - construct a macro construct custom questions and boom the letter is done each and evry time - not so with PF - you type up the letter in WORD and save a copy then enter all the demographics each time CLUNKY CLUNKY CLUNKY

PF review

Comments: Given that it's free, I don't feel I have the right to complain too much, however, customer service has NEVER been a strong suit in the 3+ yrs I have used PF in various settings. I live in MI and don't understand why I can't yet e-scribe controlled substances in my state when other EMR's have been for quite some time. Having to create emails for more than one practice is absurd because then you have to remember all those emails should you ever need to reset certain things. I have made a few recommendations over the years and none of them were, I guess, important enough to consider. Lastly, the fact that you can't get rid of test results that were sent to you in error makes it look like you have more unfinished business in your EMR, and there have been no easy fixes to this. The one fix I was given I don't even remember because it would require triple the time to get rid of them from my account, and this just isn't a priority with me right now. It fills a need right now, but I am having to look for another EMR just because it's not meeting my current needs in all levels. Sad to say, but it's too bad this can't be fixed.

Pros:

That it's free, fairly easy to use, but not always simple. Has gotten better over the years.

Cons:

when creating a superbill, often sends a message "fix validation errors" before you can save as ready to bill, but no errors are listed or highlighted......WHAT DOES THIS MEAN?!?!?! The only solution I have found, to date, is to go through and start erasing diagnoses, one by one until I can save. Then, I know I am losing revenue because I have had to erase so many! Also, not being able to save partial info (name but no bday) means you can't save a few steps ahead and make it easier to begin with a new pt....or partial insurance info until you can actually get/see a copy of their cards. Medication interactions are often incorrect or marked as urgent yet when I contact the pharmacy, they don't have the same interactions listed on their system to worry about....and those stupid yellow drop-down reminders do nothing but get in my way. Searching for new pharmacies is sometimes difficult because it won't bring up the correct one.

OD

Comments: I think of it this way. It has been free for so many years. I have participate Meaningful Use before and got incentive payments. That means I even made money without investment. In general, I don't blame the previous owner. I guess when it was difficult to continue the business as is, there has to be a change.

Pros:

I customized templates myself to optimize the charting workflow in the past. It was much more efficient and accurate than the new EHR I just started to use (1/4 of time). I only need charting and billing for exam payment before. Now I need dispensary and manage inventory, I have to use a full EHR for OD. It was just about the timing PF stopped offering free version. So I didn't use the paid version. I can still view my previous charting and appointment records through PF. That is good. But I was a little bit frustrated with new way of maneuvering through charting. I even debate keeping both EHR to give myself peaceful mind.

Cons:

Obviously not free anymore. Free forever? I didn't even believe it from the very beginning. It sounds right to get paid by advertisement. But, it is not something that is sufficient and guaranteed forever.

I have been using the free version of PracticeFusion for over 3 years now and am generally happy

Comments: It serves as a nice EHR for our Physician's practice. Also i got valuable help from the PF technical support team when i was trying to integrate this EHR with our billing software Kareo.

Pros:

The software has been easy to use. Until now most of my questions were answered in a timely fashion.

Cons:

Since introducing the subscription model this company has changed a lot. I have two locations with two separate instances of PF for historical reason. Since we have one Dr at both those locations i would like to combine them into one. I have already signed up for the subscription at our main location. However it is almost impossible to get someone from Technical Support to talk to. I am an IT person myself and am convinced that my problem will be solved within 5 minutes if only i could talk to the right person. The customer rep that called to collect my subscription has a phone number that just hangs up when called and she NEVER responds to emails. This is not customer service that I am used to in the USA - even third-world countries have better customer service.....

Practice Fusion User

Comments: Too much clutter on notes. Not good platform for specialists / surgeons
Customer service and technical help very sub-par - seems like too small of a company

Pros:

cloud based reasonable monthly cost for small practice Soap Note templating allows variable options within a templated diagnosis searching dx codes is made easy

Cons:

customer service and technical help is pretty much non-existent with this company. rigid parameters / fields that do not adjust - such as creation and templating of procedure notes and operative notes have to be in SOAP format which I would prefer these encounters appear as a separate note type unable to save frequent prescribing habits so each time a medicine is given it takes significant time for electronic prescribing significant clutter on the notes, however fields that are required for standard medical billing such as Review of Systems and standard fields such as past surgical history not unable to include dx codes into templates (only words) so templating speeds up workflow but then slows down if using electronic billing because each diagnosis has to be re-entered Rigid parameters for meaningful use reporting. So the options don't apply to specialists

Adequate for a small practice

Comments: For our therapists, Practice Fusion has always allowed a highly customizable chart note function. From the billing side, there is room for improving automating charting to superbilling.

Pros:

Practice Fusion integrates with a handful of billing softwares and generally works fine for EHR functions for a small practice. There are a few buggy things that have not been worked out as they went from a free software to a per provider subscription, but they do seem to continue to add features that help with efficiency and seamless processing of medical transactions.

Cons:

Little bugs, ie, a date range filter that will not respond to the calendar and so must always be manually typed. To get these annoyances addressed technical support first requires checking internet speed and other hardware factors that are already verified sufficient and have nothing to do with the simple coding issue at hand. Also, superbilling is missing some automation from the chart note to the bill that is found in many other EHRs.

Bad EMR for Medical practices

Comments: Initially Practice fusion was free and then all providers had to pay a monthly price. What I am mostly disappointed is the contracts that have the providers sign. Be careful what you sign with them. I had a nurse practitioner in my practice and had to sign for 2 providers, then when she left after 8 months , Practice fusion team said I have to pay for her license for 15 more months that my contract ends --ridiculous answer. I asked to speak with a supervisor and she confirmed the same. This EMR is not worth it for the way the notes look and what you pay and what they have you sign ..... Now I am stuck for 15 more months with this EMR , paying monthly for a second license that we never use

Pros:

It was free initially and simple, it was the 1 st EMR I used even their customer service was not great

Cons:

Bad features, the notes look very plain customer service no great The contracts that you sign are not for 1 year or monthly , I would never use it again

For our 2 person practice, this software allowed us to become electronic and meet all requirements.

Comments: It allowed us to become electronic at no cost and provided us with the means to meet all the governmental requirements and receive incentives. It is cloud -based so we can access our records from anywhere - it's useful when we are on call and can review the records. We have most of our patients request electronic refills which is much faster than any other way to prescribe and patients appreciate that their prescription is already at the pharmacy. It also allows you to make your own flowsheets to individualize your records. I recommend it highly.

Pros:

The COST and the way Practice Fusion is continually responding to our suggestions and constantly improving itself. We also started using other vendors we learned about from Practice Fusion like Updox which is an electronic fax program.

Cons:

most of our large labs and all of our radiology do not interface with Practice Fusion so the paper copy needs to be scanned and put in chart.

Technical issues takes weeks to months to fix or never get fixed at all.

Pros:

It was free and user friendly. Very basic and simple EHR for a start up or small practice. Best features are cloud based, online scheduler, email reminders, and pinned notes that was just recently added.

Cons:

Not customizable, poor response time on fixing IT issues. Sometimes issues never get fixed at all. Cannot modify online booking time slots. If a new patient books online it will automatically default to 30 minutes. We need an hour for new patients and this created many overbooking issues. Cannot print multiple medical records or super bills at once. I have to go to each visit and print them out individually rather then choose a date range of visits. Very time consuming. Cannot search patients by phone number. The appointment reminders do not interface with google calendars, therefore when patients received email reminders from practice fusion, the time would be off one hour confusing the patient.

User friendly but missing inclusion of LCSW/LMSW as owners of medical practice

Comments: This is a wonderful system and I love it - unfortunately as owner of my clinic and having a prescriber work for me
the system does not officially allow for this so I had to call and was instructed how to sign on as administrator/owner
I would hope in the future that they change this and add in more therapy practitioners as participants as well.

Pros:

Super user friendly in writing notes - wonderful prescriber friendly e-prescribe services Easy to use without a lot of need for support services Easy to use scheduling

Cons:

No button for Social work the way things are printed out is limiting If a note is populated you can not always delete it - even thought you did not see the patient - if you check them in by accident and go back and fix it - it still generates a note that you can not delete.

Practice Fusion will refuse you access to your records without notice.

Comments: Worst experience I have ever had with a company. I warn everyone I can to stay away from them because they lock you out and get you back in then do it again several weeks later.

Pros:

It is user-friendly. I loved the customizable templates. ECPS was awesome. The software is great; getting locked out on a regular basis negated every positive experience.

Cons:

I like the software. The problem was that every couple of weeks they would lock me out and instead of seeing patients, I would have to get on the phone with them to have the let me back into the system. I was spending more time on the phone trying to get them to let me in than I was able to see patients.

Practice Fusion review

Comments: They will no longer be free. I have been trying to get the 30 day special to only pay lesser as they sent me a coupon to redeem. Thought I'd try for a year. Every time I click on the link, it says price which is more than the amount mentioned on coupon. I have called several times, no one ever available, no one returns my calls. Instead get emails with directions that also don't work. Worst company ever, don't pay for it. it was free but now will have to pay, not worth it. It was easy to escribe the EMR was not helpful but since it was free used it for prescribing. Now they want to charge and I cant even get help setting that up

Cons:

It does not keep a current list of pts. If you havent gone into the chart after 3 weeks you have to search for patient by DOB. If you need customer support forget it.