LiveAgent Reviews

Ace it in customer support with LiveAgent, the greatest of all time.

Comments: Everything about LiveAgent has worked so perfectly so far. It makes it easy to interact with our customers and help us provide quick support services. Since day one, the LiveAgent experience has been very flawless.

Pros:

The AI auto-reply tool that help us offer customers quick responses. LiveAgent integration with our other products makes it easy to centralize our customer communications. The detailed reports and logs that help us to track our success in customers engagements. LiveAgent has multiple ways to interact with customers like live chats and calls.

Cons:

There has been no problems with LiveAgent. The experience has been spotless.

State-of-the-art customer support solution that streamlines out customer communication and interactions

Comments: Live Agent help us conduct realtime interviews and surveys, providing us with instant feedback and insights. These is useful in understanding our customers needs and preferences which enable us to improve our services . Additionally , it helps build and maintain strong ties with our customers and stakeholders

Pros:

Live Agent is affordable and it's implementation in our organization was flawless. For us the proactive live chat and the ticketing system are the star of they show. They provide us with comprehensive communication tools help manage and organize customer enquiries from emails, social media, websites into a single chat box . Tickets makes it easy to identify each enquiry and personalized responses and quickly give feedback. We also appreciate the performance reports that help us understand how our customers are using our services and help us boost our customer support . Live Agent has embedded robust privacy and security features that help us communicate securely and protect our customer data

Cons:

Network hitches usually cause delays and disruption of our customer interaction. Long wait times l especially for sensitive issues lead to frustration and negative customer experiences..

easy to use support customers.

Comments: LiveAgent seamlessly integrates with websites and also allows you to add agents.

Pros:

I love the way it's easy to create the users account

Cons:

LiveAgent is somehow cheap and therefore no dislike.

Ideal for uninterrupted help desk.

Comments: Customers can visit anytime and find advice on their own. Great time saving tool.

Pros:

The subscription could be cancelled anytime, no commitment. Makes every lead count through professional assistance.

Cons:

LiveAgent lets us focus on what matters most and this is my ultimate goal.

Most Sophisticated Help Desk and Customer Support Program of All Times

Pros:

LiveAgent enables me to communicate seamlessly with customers via live chat which boost customer satisfaction. Availability of ticketing tools convert customers inquiries into real-time trackable and manageable support tickets.

Cons:

Ever since 2021 when I implemented LiveAgent, I have never encountered challenging aspects.

LiveAgent, the prime master for smooth communications.

Comments: Am having the best communication experience with LiveAgent. It makes it easy to connect, interact and share information with peers assigned to me. LiveAgent allows us to have one-on-one interaction sessions with my peers.

Pros:

The live chatting function that makes messaging quick and smooth. Highly advanced communication privacy features that keep conversations private. Calls recording tool that makes it easy to follow up on individual peer cases.

Cons:

I have disliked nothing about LiveAgent. All features has met my expectations.

Liveagent is one of the strongest customer support tool is a business

Comments: We have been using this platform for more than 2 years now and it has helped us in building one of finest Customer interaction tool. The interface is also user friendly and fulfills all the needs.

Pros:

Liveagent is one of the highly optimised chatbots which is integrated with latest AI tools for the best customer support experience. It has multiple chatbots available according to our need which can also be customised.

Cons:

The tool is fully web based and till now they doesn't have any application developed for better user experience. Every time for accessing all the details we need to login their website and interact with our clients who need support.

Amazing customer support software

Comments: Its very powerful tool to be able to connect with clients and solve their issues we can also create tickets which can later be tracked and help you better serve the clients.

Pros:

Its a customer support suite we use it provide support to the customers. Its really important to be able to provide fast and swift solution with liveagent we are able to do just that.

Cons:

Liveagent is overall amazing and i havent faced any major issues with it.

LiveAgent keeps you working faster

Comments: It was a very good experiance. My company did feel a little pressured to have to spend more after getting threw the free trial. Because of the key features we used during the free trial.

Pros:

Fast customer support. Easy set up. The give you a 30 day free trial which is more than most companies do. I really enjoyed the AI Answer Assistant. It kept tabs on messages and crafted responses while I was doing other things. Also there package prices are lower than most.

Cons:

The AI assist isn't included in the cheapest price package that they offer. There are a lot of things not included in the lowest priced package. Which means you have to spend more to get the better parts of the software.

Great help desk tool

Comments: Great help desk software for customer support.

Pros:

Fast ticketing system with multi-channel support.

Cons:

UI feels a bit outdated in some areas, could improve there.

Highly recommend

Comments: Highly recommend, competitively priced and great customer support.

Pros:

Quick and simple to setup with in depth ticket managing system.

Cons:

It would be useful to have the option of different widgets depending on mobile or desktop usecase.

Universal Inbox for Solving Customer Issues

Pros:

Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction.

Cons:

Advanced customizations are only available on higher-tier plans. Luckily, I am using premium version, so I no longer face limited customizations.

Customer Support & Service Tool of 2024: LiveAgent

Pros:

Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.

Cons:

Never have I had even a glitch while offering customer support with LiveAgent.

What I Experience with LiveAgent in Accounting Industry

Pros:

LiveAgent enhances immediate customer support through live chat and integration with omichannels such as email, chat and social media.

Cons:

Truth be told, I am getting everything I yearn to streamline customer satisfaction with LiveAgent.

LiveAgent at ASEA

Comments: Support ticket management, live chat and customer engagement.

Pros:

LiveAgent is the central repository for customer communication management in my Automotive agency. It streamlines customer support in real-time.

Cons:

Were it not for LiveAgent, I would be facing a lot of issues engaging with customers.

Liveagent provide the real-time solution to all the customer support related issues

Comments: As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more productive and help our customers to get the support they are looking for.

Pros:

The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting our social media platforms with this platform and now we can cater to all of our customers reaching us from multiple social plaforms.

Cons:

Liveagent gave us a great experience but it did not give the best analytics of data which it should have given after a huge customer interaction. The informatis are limited and not enough to understand the improvements that are needed for a better customer experience.

LiveAgent: Robusta Tool for Customer Support

Comments: It is seamless to solve customer issues via live chat with LiveAgent.

Pros:

LiveAgent offers a comprehensive set of features which makes customer support straightforward and easy.

Cons:

I have used LiveAgent for years now and I lack nothing to dislike since it meets all my needs.

Call Center Management Tool: LiveAgent

Pros:

Completely Without help desk tool or without out the right live chat program can lead to high losses. LiveAgent centralize live chat, call logging, communication and ticketing tools in one place.

Cons:

Currently, there is no issue on LiveAgent; whenever I face bugs live support fix it rapidly upon request.

Provides collaborative ground where teams can work efficiently in a shared inbox

Comments: Time-sensitive and efficient. It is simple to setup and get running. Best for managing complex support requests.

Pros:

This tool has a built-in reporting functionality which makes customer issues tracking easy and argent. Also speeds up repetitive tasks like ticket assignment and replying to common queries at the same time preventing blunders like duplicate replies. They also provide complimentary customer support anytime assistance is needed.

Cons:

LiveAgent normally fulfill my requests and I have no issues at this time.

Must try LiveAgent!

Comments: Starting to build a connection. Look forward to have a good experience.

Pros:

Easy setup. It is offering great features to help you learn and grow. Great potential.

Cons:

So far very good. Nothing to dislike about LiveAgent.

Best CRM tool

Comments: Our team is based in India as well in Atlanta Ga in us so by using liveagent our communication become more easier and it’s enhancing the customer support as well buisness goals

Pros:

Live agent is best CRM tool managing real time support by raising the tickets and communicate with team proactively.

Cons:

Everything is good. If the phone number sync is can be added

You Need This To See What Your Website Visitors Are Looking For!

Comments: My experience with LiveAgent has been refreshing. It super simplifies the communication process with both existing customers and prospects.

Pros:

Pro Tip: Get LiveAgent and you'll instantly have a crystal ball allowing you to view your customer's online habits, what they are looking for the most, etc....

Cons:

Absolutely nothing! This is a direct connection to every insurance seeker who comes to my website looking for a quote or some guidance on insurance coverages.

Satisfied user

Pros:

Support from the Liveagent in every case we had so far.

Cons:

Nothing, everything is great and we like it.

Yes sir thank you

Comments: Lil better than good pretty good attention to detail

Pros:

Friendly helpful very nice clear voice. Worked in a timely matter

Cons:

Talked fast but found my answer helpful thank u

My Experience With LiveAgent

Pros:

The software comes with great live chat features It is a great help desk solution It makes handling IT ticketing easy

Cons:

All we ever needed LiveAgent has offered. No dislikes.