LiveAgent Reviews

The easiest to use customer service software

Comments: It helps me organize the movies so that I can give my users a good experience. With this wonderful method, I am able to eliminate the need for assistance and significantly reduce the amount of time I spend responding to support tickets.

Pros:

Having pre-written answers available has been a huge time-saver. The option to make my own fields for recording certain bits of client data is also quite useful. My help desk has a record of every time I asked for help. It has helped me get back to support tickets much sooner.

Cons:

The UI is not always clear to me. It took some time for me to adjust to it. There are no other major problems. It took me a while to get everything set up, so there is a small learning curve.

Universal Inbox for Solving Customer Issues

Pros:

Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction.

Cons:

Advanced customizations are only available on higher-tier plans. Luckily, I am using premium version, so I no longer face limited customizations.

verification

Comments: I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be inoof to bring up my details

Pros:

It was easy to use the system the and get my question across

Cons:

how long the responce took some times i was waiting a while

Live Agent is practical

Comments: From the getgo, it was self explanatory .

Pros:

Ease of use , control functions and setup .

Cons:

Not much to say . Perhaps slight delay in logging in

Customer Support & Service Tool of 2024: LiveAgent

Pros:

Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.

Cons:

Never have I had even a glitch while offering customer support with LiveAgent.

My Experience with LiveAgent

Pros:

LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues.

Cons:

Ever since I started using LiveAgent, I have never experienced issues on my end even though I am less than 2 years old user.

LiveAgent in Education Management Sector

Pros:

As Chief Editor in Education Management industry, I use LiveAgent to offer customer support via live chat and calls.

Cons:

I have used LiveAgent for 18 months now and I have not yet come across any defect.

Ticketing System that I Highly Trust

Comments: With LiveAgent, I rapidly resolve customer issues which help retain them.

Pros:

LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems.

Cons:

I am a daily user of LiveAgent and I barely encounter bugs and whenever I face slight issues, the vendor support team takes less than two hours to resolve.

LiveAgent: Robusta Tool for Customer Support

Comments: It is seamless to solve customer issues via live chat with LiveAgent.

Pros:

LiveAgent offers a comprehensive set of features which makes customer support straightforward and easy.

Cons:

I have used LiveAgent for years now and I lack nothing to dislike since it meets all my needs.

easy to use messaging platform

Comments: it's a useful platform for determining why someone is on a website

Pros:

easy to reach out to people visiting the website

Cons:

needed more options to get notifications when not currently online

Great platform to boost our customer support features.

Pros:

It has multiple features for our online shop such as integration with shopify. It also provides live chat with our customers and ticketing features.

Cons:

Till now everything is going smoothly with no issues.

Alternatives Considered: Freshdesk, Zoho Desk and Zendesk Suite

Reasons for Switching to LiveAgent: LiveAgent has more features and provides great customer support in this segment.

Great product for many reasons.

Comments: A powerful customer support platform with a plethora of features that cater to the diverse needs of businesses. Its multichannel support, efficient ticket management, customization options, and robust reporting make it a compelling choice for companies seeking a comprehensive support solution.

Pros:

Allows businesses to manage customer inquiries from various channels such as email, live chat, phone, and social media in one unified platform. This makes it convenient for us!

Cons:

For small businesses like mine with limited budgets, the higher cost of LiveAgent's subscription plans may be a drawback.

Alternatives Considered: HappyFox Help Desk

Reasons for Switching to LiveAgent: happyfox was also tried out to use for our comapny.

I think LiveAgent is fantastic software

Comments: Every company needs the ideal thing, which is to treat every email as a ticket. If a client does not respond to my follow-up email within three days (thanks to a rule I set up in Los Angeles), a new ticket is opened and I am prompted to contact them again. Such follow-ups should never be sent from regular email accounts since doing so requires excessive monitoring.

Pros:

Thanks to LiveAgent, I never have to leave the app to check my Gmail or Yahoo Mail inboxes again. As a marketing professional, I have access to a plethora of email accounts, and I've lost several business opportunities due to my own laziness in checking my inbox. With their "Unlimited Email Accounts" function, LiveAgent scores major points. To make things easier, I included my LA-based email address.

Cons:

If you use LiveAgent as your email client, you won't notice any "unread" messages when you check your inbox. But that's not a major problem.

Excellent Customer Service for the Price

Comments: It was definitely worth the time and effort required to adjust to the new method. Thanks to its structure and features, we were able to reduce a massive message backlog to a much more manageable one.

Pros:

LiveAgent's strongest feature is undoubtedly the promptness of their technical support. The fact that it may be altered to suit individual needs is another plus. The ease with which our client may get in touch with us is the third best feature. Not only can I use LiveAgent in my own tongue of Spanish, but it also supports a wide variety of other languages, and everything, including emails and templates, can be changed to display in either my native tongue or the language of my consumers. I can locate anything I need with a quick peek at the dashboard.

Cons:

If I had to choose a nitpick, it would be that I wish there was more color on the interface; on the other hand, why would you want to clutter up such a simple layout with flashy graphics? LiveAgent delivers just as advertised by devoting maximum real estate to its features.

Excellent value for the money

Comments: Keeping track of time and generating reports is the biggest perk. In the past, we were flying blind, but now it only takes a few minutes to identify which divisions are overburdened and straining. Live chat has helped us speed up our responses to consumers.

Pros:

We find the LiveAgent's ticketing system and knowledge base to be particularly useful due to the high volume of inquiries we receive. Our team members share tickets fairly, and they may communicate with one another to offer quick support. Self-service options are now available, allowing us to give support around the clock.

Cons:

The Only little issue I've had with LiveAgent is the way it indents replies to emails by using a >. This is something I can live with, and the benefits certainly exceed the drawbacks.

Customer Communication Manager of All Times

Comments: My experience is decent with LiveAgent - it is the best tool ever for customer engagement.

Pros:

LiveAgent enhances customer satisfaction through real-life ticket and issue management.

Cons:

I haven’t explored all the features, but LiveAgent suits all my needs with zero errors along the way.

Transforming visions into reality with live agent.

Comments: It is a very satisfying tool,it offers both iOS and Android apps which helps them to provide excellent customer service on the go. It's a nice one.

Pros:

Their customer service help desk is what I love most. It helps in answering all questions and helping troubleshoot issues. Has incredible features like live chat which enables us to chat with our customers in real time.

Cons:

Everything has been good,no cons as for now.

Intelligent assistant to improve response time and distribute service load efficiently

Comments: LiveAgent has simplified our customer service system and enabled us to enhance our capabilities to respond more efficiently. It is wonderful that his organizational abilities and records enable us to better investigate all the details, identify areas of deficiency, and work to constantly improve them. It is wonderful that it has enhanced transparency and contributed to enhancing customer confidence in our services.

Pros:

I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service. I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them. It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed. I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions. The reports provided by LiveAgent are comprehensive and always help us to make improvements that contribute to attracting new customers more efficiently.

Cons:

There are no negatives with LiveAgent, all services are excellent, but I believe that updating the notifications to include the importance of the ticket will enhance our ability to provide the appropriate response.

Liveagent provide the real-time solution to all the customer support related issues

Comments: As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more productive and help our customers to get the support they are looking for.

Pros:

The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting our social media platforms with this platform and now we can cater to all of our customers reaching us from multiple social plaforms.

Cons:

Liveagent gave us a great experience but it did not give the best analytics of data which it should have given after a huge customer interaction. The informatis are limited and not enough to understand the improvements that are needed for a better customer experience.

Enquiry Assistance Software

Comments: LiveAgent is a mobile website to serve one's online enquires

Pros:

LiveAgent give me access to attend to unlimited clients online solving their problems

Cons:

I like everything about LiveAgent and due to that, I don't have any negative word against it

You Need This To See What Your Website Visitors Are Looking For!

Comments: My experience with LiveAgent has been refreshing. It super simplifies the communication process with both existing customers and prospects.

Pros:

Pro Tip: Get LiveAgent and you'll instantly have a crystal ball allowing you to view your customer's online habits, what they are looking for the most, etc....

Cons:

Absolutely nothing! This is a direct connection to every insurance seeker who comes to my website looking for a quote or some guidance on insurance coverages.

Good lovely

Pros:

LiveAgent is known for its comprehensive and intuitive features that enhance customer support. Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities. These features enable businesses to streamline their customer service processes and provide efficient and effective support to their customers

Cons:

LiveAgent can be a bit steep, especially for users who are not familiar with customer support software. Additionally, some users have expressed the need for more advanced reporting and analytics features within the platform. It's important to note that these opinions may vary depending on individual preferences and requirements.

My LiveAgent Experience

Comments: My experience with LiveAgent has been terrific as it is well packaged even for my small business. It makes me work well with prompt and efficient support to my customers

Pros:

It is a straightforward software which is easy to navigate and it is very useful in realtime communication making everyday work simple

Cons:

The only downside I discovered is that integrating it with other third party tools can be a bit on the higher side

Efficient and Organized Communication

Comments: LiveAgent allows you to centralize communication, improve efficiency and provide a clear view of team performance.

Pros:

The ticketing functionality is probably my favorite: it allows me to track and respond to all customer and colleague inquiries in one place. The live chat and integrated telephony options have greatly improved our responsiveness. I love how I can assign and categorize tickets, which makes it easy to prioritize tasks. In addition, the analytics dashboard gives me a clear view of team productivity and helps me identify areas for improvement.

Cons:

While LiveAgent is a great tool, some of the analytics reports are complicated to understand and could be simplified for easier interpretation and use.

LiveAgent Daily User

Comments: Send chat invites, record calls and support customer via live chats.

Pros:

Being able to communicate with our customers and prospects online help save time and improve productivity.LiveAgent help log, monitor and record record calls.

Cons:

I can’t complain since our in-house tech team and vendor success team help eradicate issues as soon as they arise.