---
description: Discover and compare AI Agents for Customer Support Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: AI Agents for Customer Support for Mac - Price comparison & Reviews - Capterra Singapore 2026
---

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# AI Agents for Customer Support

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> AI customer support agents are autonomous systems utilizing NLP and machine learning to streamline and enhance customer service interactions across various channels such as chat, email, and voice. Seamlessly connected with CRM, help desk, and knowledge base tools, these agents independently handle tickets, answer queries, and escalate complex cases to humans.

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## Products

1. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
2. [TeamSupport](https://www.capterra.com.sg/software/87908/teamsupport) — 4.5/5 (850 reviews) — Cloud-based B2B customer support platform with ticketing, AI-assisted replies, sentiment tracking, and customer distress alerts.
3. [Talkdesk](https://www.capterra.com.sg/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
4. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
5. [NiCE CXone](https://www.capterra.com.sg/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
6. [Five9](https://www.capterra.com.sg/software/132405/five9) — 4.2/5 (487 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
7. [Aircall](https://www.capterra.com.sg/software/144486/aircall) — 4.2/5 (466 reviews) — Cloud-based phone and call center tool for voice, SMS, and WhatsApp with AI conversation intelligence and 250+ CRM integrations.
8. [ContactPigeon](https://www.capterra.com.sg/software/168153/contactpigeon) — 5.0/5 (308 reviews) — Cloud-based omnichannel engagement platform for retail brands, combining a built-in CDP, marketing automation, and channels like.
9. [Front](https://www.capterra.com.sg/software/132901/front) — 4.5/5 (290 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
10. [Genesys Cloud CX](https://www.capterra.com.sg/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
11. [JustCall](https://www.capterra.com.sg/software/157853/justcall) — 4.1/5 (225 reviews) — Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM.
12. [Freshchat](https://www.capterra.com.sg/software/158117/freshchat) — 4.2/5 (173 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
13. [Tiledesk](https://www.capterra.com.sg/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
14. [Comm100](https://www.capterra.com.sg/software/108889/comm100-live-chat) — 4.7/5 (108 reviews) — Cloud-based and on-premises omnichannel platform for managing live chat, AI chatbots, ticketing, email, and social messaging from one.
15. [MyOperator](https://www.capterra.com.sg/software/159433/myoperator) — 4.2/5 (69 reviews) — Cloud-based communication platform unifying calls, WhatsApp, and AI chat and voice bots with IVR, campaign automation, and analytics.
16. [8x8 Contact Center](https://www.capterra.com.sg/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
17. [INSIDE](https://www.capterra.com.sg/software/148963/inside) — 4.6/5 (41 reviews) — Powerfront’s INSIDE™ is an AI-driven engagement platform that brings the personalization of in-store service to the digital world.
18. [Haptik](https://www.capterra.com.sg/software/186856/chatbots) — 4.4/5 (41 reviews) — Cloud-based conversational AI platform for building and managing AI agents across customer support, sales, booking, and lead.
19. [Kapture CX](https://www.capterra.com.sg/software/144560/Kapture) — 4.2/5 (40 reviews) — Cloud-based omnichannel customer experience platform with AI-powered ticketing, self-service automation, smart routing, and support.
20. [Botpress](https://www.capterra.com.sg/software/199292/botpress) — 4.5/5 (37 reviews) — Cloud-based AI agent platform for customer support with a visual agent builder, helpdesk ticketing, 190+ integrations, and automated.
21. [MaxContact](https://www.capterra.com.sg/software/156506/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
22. [Text](https://www.capterra.com.sg/software/1078275/Text) — 4.7/5 (32 reviews) — Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox.
23. [Natterbox](https://www.capterra.com.sg/software/155887/natterbox) — 4.1/5 (22 reviews) — Natterbox is an expert CTI solution that's integrated and managed natively inside Salesforce.
24. [Dixa](https://www.capterra.com.sg/software/159488/dixa) — 4.3/5 (20 reviews) — Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard.
25. [Intelswift](https://www.capterra.com.sg/software/1072958/Intelswift) — 4.8/5 (20 reviews) — AI-first customer service software boosts live agent efficiency by 45%, automates up to 70% of routine \& deliver human-centered service

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## Related Categories

- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Chatbot Software](https://www.capterra.com.sg/directory/32448/chatbot/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Virtual Assistant Software](https://www.capterra.com.sg/directory/33535/virtual-assistant/software)
- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/directory/34696/ai-agents-for-customer-support/software)
- [All Categories](https://www.capterra.com.sg/directory)

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Five9 integrates seamlessly with leading CRM and unified communications systems, offering agents real-time context for personalized interactions.\n\nIts AI-powered features, such as intelligent virtual agents, agent assist, and workflow automation, drive efficiency and performance. Advanced analytics and reporting tools provide insights to optimize operations and customer experience.  The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.com.sg/software/132405/five9","@type":"ListItem"},{"name":"Aircall","position":7,"description":"Aircall is a cloud-based business phone and call center platform that brings voice, SMS, and WhatsApp into one shared workspace. 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A minimum of three licenses is required.","image":"https://images.g2crowd.com/uploads/product/image/da24ab8969ae1c7989ab7867d0dd2142/aircall.png","url":"https://www.capterra.com.sg/software/144486/aircall","@type":"ListItem"},{"name":"ContactPigeon","position":8,"description":"ContactPigeon is a cloud-based omnichannel customer engagement platform that brings together customer data, marketing automation, and campaign management in one place. Businesses use it to create personalized messages across email, SMS, web push, and social channels based on customer behavior and preferences.\n\nContactPigeon helps marketing teams track customer activity, segment audiences, and trigger automated campaigns at the right moment. Core features include a drag-and-drop campaign builder, real-time analytics, customer segmentation, and pre-built automation workflows.\n\nThe platform is best suited for mid-size to large retail and e-commerce businesses looking to manage customer communication across multiple channels from a single tool.","image":"https://images.g2crowd.com/uploads/product/image/faaec41428484038e1f87810e471406b/contactpigeon.png","url":"https://www.capterra.com.sg/software/168153/contactpigeon","@type":"ListItem"},{"name":"Front","position":9,"description":"Front is a customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. It offers a comprehensive solution for managing customer communications across various channels, including email, chat, and SMS. \n\nKey features include a collaborative inbox for real-time teamwork, AI-powered automation for efficient responses, and a built-in knowledge base and ticketing system for organized support. The platform integrates all service channels into one platform, enabling seamless coordination and personalized customer experiences. Its analytics feature also provides insights for service improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.com.sg/software/132901/front","@type":"ListItem"},{"name":"Genesys Cloud CX","position":10,"description":"The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. ","image":"https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png","url":"https://www.capterra.com.sg/software/21409/genesys-cloud","@type":"ListItem"},{"name":"JustCall","position":11,"description":"JustCall is a cloud-based communication platform that brings voice calling, SMS, MMS, WhatsApp, and email into one place. Businesses use it to manage customer conversations, track call activity, and coordinate across sales and support teams.\n\nCore features include a shared inbox, call recording, call routing, auto-dialers, and integrations with CRM and helpdesk tools. Teams can monitor live calls, review transcripts, and track performance through built-in reporting dashboards.\n\nJustCall is best suited for small to midsize businesses in sales, customer support, and contact center roles that need a centralized tool for managing multi-channel customer communication.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.capterra.com.sg/software/157853/justcall","@type":"ListItem"},{"name":"Freshchat","position":12,"description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a09520ca-9750-43e1-b539-d0f3fbaf6b03.png","url":"https://www.capterra.com.sg/software/158117/freshchat","@type":"ListItem"},{"name":"Tiledesk","position":13,"description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.capterra.com.sg/software/187541/tiledesk","@type":"ListItem"},{"name":"Comm100","position":14,"description":"Comm100 is an omnichannel customer engagement platform that brings live chat, AI chatbots, ticketing, email, and social media into one place. Businesses use it to manage all customer conversations from a single dashboard, reducing the need to switch between tools.\n\nComm100 helps support teams respond faster, route inquiries to the right agents, and automate common questions using chatbots. Key features include real-time visitor monitoring, canned responses, conversation history, and detailed reporting.\n\nIt is best suited for midsize to large businesses in industries such as education, financial services, healthcare, and technology that need to manage high volumes of customer interactions across multiple channels.","image":"https://images.g2crowd.com/uploads/product/image/2fe533f5662adac589c8c65295cadbe1/comm100-network-corporation-comm100.png","url":"https://www.capterra.com.sg/software/108889/comm100-live-chat","@type":"ListItem"},{"name":"MyOperator","position":15,"description":"MyOperator is a cloud-based business communication platform that brings calls, WhatsApp, and AI-powered bots together in one place. Businesses use it to manage inbound and outbound calls, run WhatsApp campaigns, automate customer interactions, and track team performance without juggling multiple tools.\n\nTeams across sales, support, and operations use MyOperator to route calls by department or region, send WhatsApp broadcasts, automate follow-ups, and handle after-hours queries through AI agents. CRM integrations keep customer data and conversation history in sync across channels.\n\nCore features include cloud IVR, predictive dialers, a no-code AI bot builder, call recording, real-time monitoring, shared WhatsApp inboxes, number masking, and a unified dashboard for calls, WhatsApp, and SMS.\n\nMyOperator suits solopreneurs, small businesses, and large enterprises alike.","image":"https://images.g2crowd.com/uploads/product/image/befde0334f88ab1903a4b6faff06585d/myoperator.png","url":"https://www.capterra.com.sg/software/159433/myoperator","@type":"ListItem"},{"name":"8x8 Contact Center","position":16,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.\n\nAccess from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a27fc768-64f1-48a3-8493-f965ae5a81aa.png","url":"https://www.capterra.com.sg/software/161523/contactnow","@type":"ListItem"},{"name":"INSIDE","position":17,"description":"INSIDE™ by Powerfront is the leading Agentic AI Customer service platform that brings the personalization of in-store service to the digital world.\n\nPowered by real-time data, it autonomously resolves more than 90% of inquiries, providing instant and accurate assistance around the clock while ensuring seamless escalation to human agents.\n\nDeep integration with internal systems allows INSIDE™ to act as a Personal Shopper, helping customers find products, track orders, and complete complex tasks effortlessly. \n\nINSIDE’s omnichannel structure connects every touchpoint across social media, messaging apps, email, voice, and ticketing, creating a unified experience. A humanized avatar powered with journey-based and real-time data, optimizes proactive engagement features to enhance and personalize interactions, while Internal Agentic AI supports agents with instant knowledge and guidance. \n\nExperience the Future of Customer Engagement with INSIDE™ by Powerfront.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f8307a19-5db6-4d9c-aff8-17cacb152d1d.png","url":"https://www.capterra.com.sg/software/148963/inside","@type":"ListItem"},{"name":"Haptik","position":18,"description":"Kore.ai is a cloud-based conversational AI platform that helps businesses build, deploy, and manage AI-powered virtual assistants and chatbots. It supports both voice and text interactions across websites, apps, and messaging channels.\n\nBusinesses use Kore.ai to automate customer service, employee support, and internal workflows without requiring deep technical expertise. The platform includes a no-code interface for designing conversation flows, along with tools for testing and publishing assistants.\n\nCore features include natural language understanding, multi-channel deployment, analytics dashboards, and pre-built templates. It also supports integration with common business systems such as CRMs and HR platforms.\n\nKore.ai is suited for midsize to large businesses across industries such as banking, healthcare, and retail, particularly teams in IT, customer experience, and operations.","image":"https://images.g2crowd.com/uploads/product/image/7ee3563b62ea2be5d9aad42c22b9513d/haptik.png","url":"https://www.capterra.com.sg/software/186856/chatbots","@type":"ListItem"},{"name":"Kapture CX","position":19,"description":"Kapture CX is a cloud-based, AI-native customer experience platform that connects customer support channels, workflows, and teams in one place. Businesses use it to manage tickets, automate repetitive tasks, and give support agents the context they need to resolve issues quickly.\n\nKapture CX includes tools for omnichannel inbox management, self-service portals, agent assist, and real-time reporting. It also supports field service operations and integrates with existing business systems.\n\nThe platform is best suited for large enterprises and fast-growing businesses that handle high volumes of customer interactions. Kapture CX serves industries such as banking, insurance, retail, e-commerce, and travel, and is used by customer service teams looking to standardize and scale their support operations.","image":"https://images.g2crowd.com/uploads/product/image/da59683d960369b2c21858be7ecf7d03/kapture-cx.png","url":"https://www.capterra.com.sg/software/144560/Kapture","@type":"ListItem"},{"name":"Botpress","position":20,"description":"Botpress is a cloud-based AI agent platform for customer support. It includes a visual agent builder, a full helpdesk ticketing system, and a TypeScript library for code-first development. Businesses use it to automate support tickets end-to-end, handling billing changes, account updates, order corrections, and refunds without human involvement.\n\nTeams build agents using a drag-and-drop interface with a built-in conversation emulator for testing before launch. Agents connect to knowledge bases built from documents, websites, and spreadsheets, and store data across sessions. When a ticket needs a human, full conversation history and account details are passed to the agent automatically.\n\nBotpress connects to 190+ tools including Salesforce, Zendesk, Shopify, Slack, and WhatsApp. It is SOC II certified, GDPR compliant, and HIPAA-aligned, with PII stripped before data reaches any AI model provider.","image":"https://images.g2crowd.com/uploads/product/image/af904ec66da039f0f2f90568837b8115/botpress.gif","url":"https://www.capterra.com.sg/software/199292/botpress","@type":"ListItem"},{"name":"MaxContact","position":21,"description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.capterra.com.sg/software/156506/maxcontact","@type":"ListItem"},{"name":"Text","position":22,"description":"Text turns customer conversations into revenue. It surfaces buying signals already hiding in your support queue, so every chat becomes a chance to sell.\n\nAI agents don't wait for questions. They reach out to hesitating visitors, detect intent, qualify leads, and capture details around the clock. When intent is high, they route the conversation to the right person with full context, so your team can close instead of catch up. When no one's online, the AI keeps working: resolving queries, collecting leads, and setting your team up for meaningful follow-ups.\n\nThe AI resolves repetitive questions end-to-end, trained on your knowledge base, with a 74% resolution rate versus 59% industry average. Define what it does in plain language, no code needed. Point it at your website and it's handling conversations the same day.\n\nSecurity\n- SOC 2 audited\n- GDPR and CCPA compliant\n- PCI DSS certified\n\n14-day free trial, no credit card required","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10d06d1a-f4e6-4b5c-8611-ce0f6b295f67.png","url":"https://www.capterra.com.sg/software/1078275/Text","@type":"ListItem"},{"name":"Natterbox","position":23,"description":"Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations. Make voice a key digital channel that is fully integrated and managed inside Salesforce with full contact center features including IVR, click-to-dial, call recording, dynamic routing, call coaching, voice transcription, sentiment analysis, plus more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fef01285-3908-4c2f-ab42-711b83238fbc.png","url":"https://www.capterra.com.sg/software/155887/natterbox","@type":"ListItem"},{"name":"Dixa","position":24,"description":"Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping brands build stronger bonds with their customers. Get real-time performance stats, powerful routing capabilities, automations, integrations and much more. Visit our website or book a demo to see how Dixa can supercharge your agent & customer experience!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90bc4b4d-9d75-4755-9ec1-0292188b375b.png","url":"https://www.capterra.com.sg/software/159488/dixa","@type":"ListItem"},{"name":"Intelswift","position":25,"description":"Intelswift is an Agentic AI platform for customer service automation, helping businesses deliver fast, personalized support across chat, voice, email, and messaging channels.\n\nCompanies use Intelswift to automate up to 70% of routine customer inquiries with AI agents while giving human teams the context, tools, and insights they need to resolve complex issues faster with AI Copilot. Built on a unified AI architecture, Intelswift combines conversational AI, automation, and human collaboration into a single platform, enabling businesses to scale support without sacrificing customer experience. \n\nIntelswift uniquely combines:\n\nAgentic AI: agents act  trigger workflows, resolve issues end-to-end\nOmnichannel: chat, voice, email, messaging in one helpdesk with shared context\nAI + Human: AI resolves routine work, escalates complex cases with context\nKnowledge Base: trains AI agents, gives your team instant answers\nMeasurable Outcomes: higher deflection, faster resolution, better CSAT","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97836c9a-6f4d-4e19-8edc-a16ccc128369.jpeg","url":"https://www.capterra.com.sg/software/1072958/Intelswift","@type":"ListItem"}],"numberOfItems":25}
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