15 years helping Singaporean businesses
choose better software

Conversation Intelligence

Conversation Intelligence software helps sales teams and call centers transcribe calls to text, identify key moments, and generate actionable insights for further analysis. This type of software can also be used to coach new hires and determine the team's performance in managing customer queries.

Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 2,000 innovative companies like Paychex, PayPal, Hubspot, LinkedIn, MuleSoft, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Learn more about Gong.io

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Dialpad Ai modernizes communication technology, putting voice, messaging, meetings, and video on any device.
For companies looking to connect everyone, no matter where they are, Dialpad Ai offers One Beautiful Workspace for all conversations that brings your team together on one app to manage calls, texts, voicemail, chat and meetings from a single device. Admins can free up precious IT resources by rolling out an enterprise grade business communications system in just minutes, and ensuring universal adoption across the entire workforce, regardless of location or device. Learn more about Dialpad

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging.
Supercharge your sales process with Sales Hub, a powerful and easy to use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams. Sales Hub is built on the leading HubSpot CRM platform, where you can bring your customer data, tools, and teams together in one central system of record. Whether its strategies, services, or software, HubSpot has everything you need to grow better. Learn more about HubSpot Sales Hub

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. Learn more about Ringover

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while surfacing trends and threats.
Outreach Conversation Intelligence, powered by AI-virtual assistant KaiaTM, allows reps to spend more time selling by assisting them during the conversation with in-the-moment content, automating action items, transcriptions and meeting summaries, reducing the need for manual work and allowing reps to focus on driving the conversation forward. Managers can onboard new reps faster, increase rep productivity and turn data into deals. Learn more about Outreach

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. The conversation analysis offers 100% omnichannel conversation audit, winning behavior analysis, and last-mile agent coaching. Key products: 1. Quality Management System 2. Automated Quality Assurance 3. Learning Management System 4. Automated Agent Coaching 5. Call Behaviour Analysis and Customer Intelligence 6. Conversation Intelligence Analyzes calls in English, Hindi, Spanish & 70 other languages. Learn more about Convin

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
CallRail's Call Tracking helps you understand what makes your phone right and personalize inbound call experiences.
CallRail's Call Tracking makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our Call Tracking and analytics solutions helps you understand what makes your phone ring and which ad, campaign, or search term got their attention before you pick up the phone. Learn more about CallRail

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs.
Salesken is a Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. Our customers include the world's largest companies in Education, Finance and Software. They use Salesken to analyze every sales conversation and assist their reps in real-time talking points. Learn more about Salesken

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Trusted by the world’s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more.
Trusted by the world’s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more customers for less money. With full attribution for every phone lead and AI-powered insight for every conversation, marketing teams dramatically boost return on ad spend, contact centers deliver record-breaking conversion rates, and multi-location businesses turn more callers into customers. To see more amazing customer results, visit invoca.com/customers. Learn more about Invoca

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Jiminny helps commercial teams maximize their revenue and build high-performing teams through AI-driven conversation intelligence.
Jiminny helps commercial teams maximize their revenue through conversation intelligence. With Jiminny, you can record, transcribe and analyze conversations, giving you access to valuable customer insights and full visibility into performance. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams. Learn more about Jiminny

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Cloud-based platform that helps automate meeting notes, record, transcribe and search through calls to discover insights.
Cloud-based platform that helps automate meeting notes, record, transcribe and search through calls to discover insights. Learn more about Fireflies

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center. Learn more about Eureka

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform
Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. Our platform combines real-time data analysis, communications, AI coaching, predictive goal setting, 1:1, recognition, QA, and much more in one app. Pathlight empowers data-driven management at every layer of the organizational chart. We are the real-time performance intelligence platform that customer-facing teams LOVE to use! Learn more about Echo AI

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
Abstrakt is a Real-Time Call Coaching software that provides automated playbooks/scripts, real-time objection handling & 100% QA.
Abstrakt is a Real-Time Call Coaching software that is transforming teams around the globe. We have redefined the Conversational Intelligence market by offering real-time solutions - no more waiting until the call is over to make a change. Abstrakt was specifically designed to be agile and work across your tech stack or video conferencing and dialer technologies. Never lose another deal, worry about being sued due to lack of compliance, or fail to overcome an objection again. Learn more about Abstrakt

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition
AI-based conversation intelligence platform that helps sales teams create transcripts, automatically generate notes, summaries & more.
AI-based conversation intelligence platform that helps sales teams create transcripts, automatically generate notes, summaries & more. Learn more about RingSense

Features

  • Call Tracking
  • AI/Machine Learning
  • Keyword Filtering
  • Notes Management
  • Natural Language Processing
  • Trend Analysis
  • Call Recording
  • Real Time Data
  • Performance Metrics
  • Intent Recognition