---
description: Discover and compare IT Ticketing Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: IT Ticketing Software for Windows - Price comparison & Reviews - Capterra Singapore 2026
---

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# IT Ticketing Software

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> IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis.

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## Products

1. [ManageEngine ServiceDesk Plus](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
2. [Dynamics 365](https://www.capterra.com.sg/software/157279/dynamics-365) — 4.4/5 (5860 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
3. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
4. [ScreenConnect](https://www.capterra.com.sg/software/147830/ScreenConnect) — 4.7/5 (1903 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
5. [Odoo](https://www.capterra.com.sg/software/135618/odoo) — 4.2/5 (1334 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
6. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder.
7. [Act\!](https://www.capterra.com.sg/software/133171/act) — 3.9/5 (937 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
8. [TeamSupport](https://www.capterra.com.sg/software/87908/teamsupport) — 4.5/5 (850 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
9. [Salesforce Service Cloud](https://www.capterra.com.sg/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
10. [mHelpDesk](https://www.capterra.com.sg/software/77264/mhelpdesk) — 4.3/5 (824 reviews) — Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more.
11. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
12. [Apptivo](https://www.capterra.com.sg/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
13. [NiCE CXone](https://www.capterra.com.sg/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
14. [SolarWinds Service Desk](https://www.capterra.com.sg/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster.
15. [Agile CRM](https://www.capterra.com.sg/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
16. [SysAid](https://www.capterra.com.sg/software/107225/sysaid) — 4.5/5 (523 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
17. [Maximizer CRM](https://www.capterra.com.sg/software/154610/maximizer-crm) — 4.1/5 (366 reviews) — Customer relationship management solution designed specifically for the unique challenges that sales managers and sales teams face.
18. [Wasp Inventory](https://www.capterra.com.sg/software/155799/inventorycloud) — 4.3/5 (359 reviews) — Eliminate spreadsheets and manual processes with an inventory management solution \& IT ticketing system that's easy-to-use \& implement.
19. [Pulseway](https://www.capterra.com.sg/software/141792/pulseway) — 4.7/5 (312 reviews) — Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.
20. [Front](https://www.capterra.com.sg/software/132901/front) — 4.5/5 (291 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
21. [The Mortgage Office](https://www.capterra.com.sg/software/9277/the-mortgage-office) — 4.8/5 (289 reviews) — Trusted for 45+ years, The Mortgage Office delivers the most innovative, secure, and user-friendly loan management platform available.
22. [Yonyx](https://www.capterra.com.sg/software/130406/agi-self-service) — 4.7/5 (259 reviews) — Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
23. [Claritysoft CRM](https://www.capterra.com.sg/software/123868/claritysoft-crm) — 4.5/5 (256 reviews) — Claritysoft CRM is a simple, powerful cloud-based CRM with marketing automation and real human support for growing businesses.
24. [SAP Customer Experience](https://www.capterra.com.sg/software/77372/sap-crm) — 4.3/5 (246 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
25. [Dameware](https://www.capterra.com.sg/software/179422/dameware-remote-support) — 4.5/5 (244 reviews) — Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.

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## Related Categories

- [Sales Tracking Software](https://www.capterra.com.sg/directory/32744/sales-tracking/software)
- [CRM Software](https://www.capterra.com.sg/directory/2/customer-relationship-management/software)
- [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software)
- [All Categories](https://www.capterra.com.sg/directory)

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It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.com.sg/software/135148/agile-crm","@type":"ListItem"},{"name":"SysAid","position":16,"description":"Tickets shouldn't need a detective. SysAid Copilot captures what people need in natural language and turns it into a complete ticket before it reaches your queue. AI reads the request, assigns the right category, and routes it to the correct approver and team automatically, so nothing waits on an agent to sort it out. Dynamic forms adjust to the request type, so every ticket arrives with the information your team actually needs. SLA timers and escalation rules keep tickets moving, and one chronological timeline shows every activity, change, and message from open to close. VINLEC cut time spent submitting tickets by 54%. Your team stops chasing missing details and starts fulfilling requests instead of sorting them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.capterra.com.sg/software/107225/sysaid","@type":"ListItem"},{"name":"Maximizer CRM","position":17,"description":"Maximizer is a CRM solution specifically designed for sales teams. 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Try Pulseway RMM today for a transformative approach to remote monitoring and management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.capterra.com.sg/software/141792/pulseway","@type":"ListItem"},{"name":"Front","position":20,"description":"Front is a customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. It offers a comprehensive solution for managing customer communications across various channels, including email, chat, and SMS. \n\nKey features include a collaborative inbox for real-time teamwork, AI-powered automation for efficient responses, and a built-in knowledge base and ticketing system for organized support. The platform integrates all service channels into one platform, enabling seamless coordination and personalized customer experiences. 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Save time, reduce costs, and enhance borrower experiences with online portals and customizable dashboards.​ Join 1,100+ lenders managing over $190B in loans globally. Discover how The Mortgage Office can simplify your lending and help drive your growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd596411-b3be-4635-b634-137a429e56d6.png","url":"https://www.capterra.com.sg/software/9277/the-mortgage-office","@type":"ListItem"},{"name":"Yonyx","position":22,"description":"Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. \n\nYonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.com.sg/software/130406/agi-self-service","@type":"ListItem"},{"name":"Claritysoft CRM","position":23,"description":"Claritysoft CRM is a simple yet powerful cloud-based CRM and marketing automation platform built for growing businesses. It combines sales, marketing, project management, and customer service tools in one easy-to-use system.\n\nClaritysoft emphasizes simplicity with fast implementation, free phone support from real people, and high customization. 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