15 results
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Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to ...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Capture the full customer journey across teams, and track all of your conversations in one platform, with CallTrackingMetrics.
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and manage all of your conversation channels, calls, chats, forms, and texts in one platform. More than 100,000 users trust CallTrackingMetrics' omnichannel platform to unify communications for their marketing, sales, and service teams.
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are g...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Gamification-based SaaS Engagement, Incentive, Recognition & Analytics programs powered by Snowfly. If you track it, we can gamify it!
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - and our average customer tenure of over 6 years and industry leading engagement numbers prove it. Our solutions will help you achieve and improve your custom business objectives including: improved culture, better performance, employee satisfaction, process automation or all of the above!
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - ...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
CallFinder® is a SaaS automated quality monitoring solution with custom data reports and insights on contact center performance and KPI
CallFinder is a leading provider of SaaS speech analytics software, automated call scoring, and speech-to-text transcription technology with conversational insights, such as sentiment analysis. CallFinders speech analytics solution searches your call recordings for keywords and phrases to help you address business objectives and overcome common challenges, such as script compliance and low CSAT scores. Our solution also provides agent-customer interaction analytics on every incoming call so you
CallFinder is a leading provider of SaaS speech analytics software, automated call scoring, and speech-to-text transcription technology with conversational insights, such as sentiment analysis. CallFin...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
CallMiner is a proud provider of omnichannel analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by providing highly effective, usable, and scalable engagement analytics solutions.
CallMiner is a proud provider of omnichannel analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry. With our ...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Appen provides high-quality training data to confidently deploy world-class AI.
Appen provides reliable computer vision and natural language processing training data to give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries.
Appen provides reliable computer vision and natural language processing training data to give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence t...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.
Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer analytics, and real-time, guided actions for fast front-line response. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs.
Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions.
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions.
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions....
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Tethr

Tethr

(0 reviews)
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls....
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Observe.AI is an AI-powered agent enablement platform. Evaluate 100% of voice calls, analyze performance, and tailor agent coaching.
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging the latest speech and natural language processing technologies, Observe.AI enables organizations to quickly analyze 100% of calls. With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers.
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging the latest speech and natural language processing technologies, Observe.AI enables organizations to quickly ...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Prodigal

Prodigal

(0 reviews)
Speech intelligence software for debt collection and accounts receivables management enterprises.
Speech intelligence software for debt collection and accounts receivables management enterprises.
Speech intelligence software for debt collection and accounts receivables management enterprises....
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
OTO.AI

OTO.AI

(0 reviews)
Fast-to-deploy speech analytics API for sentiment analyses in Call Centers, Native Apps, Robotics, etc. Dialect & language-agnostic
OTO leverages cutting-edge voice technology to understand key behaviors and acoustic signals in real-time. Our lightweight DeepToneTM engine extracts over 100 measurements, multiple times every second, providing a wide range of insights. OTO is language-agnostic and gives you output parameters on various angles. Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours. Sign up for a free trial and start analyzing your call data!
OTO leverages cutting-edge voice technology to understand key behaviors and acoustic signals in real-time. Our lightweight DeepToneTM engine extracts over 100 measurements, multiple times every second,...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Speech analytics solution to help businesses extract valuable insights from phone calls.
Speech analytics solution to help businesses extract valuable insights from phone calls.
Speech analytics solution to help businesses extract valuable insights from phone calls....
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Web-based speech and text analytics software that helps companies improve customer satisfaction.
Web-based speech and text analytics software that helps companies improve customer satisfaction.
Web-based speech and text analytics software that helps companies improve customer satisfaction....