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DCCM is a web application that helps manage the Contact Center infrastructure deployment and operation changes effectively. Learn more about Pointel DCCM
DCCM is a web-based application that helps your operators effectively manage the contact center environment when faced with sudden and dynamic changes. It offers many features that let your operators quickly change operational parameters such as routing, balancing call loads, agent queues, and skills to meet Service Level Agreement objectives and optimize the customer experience. DCCM quickly captures all changes made by every user in your Contact Center and produces reports that can be exported Learn more about Pointel DCCM

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Configuration management solution helps you optimize, manage, track quickly, and process the Genesys configuration environment changes. Learn more about Pointel Configuration Management Solution
Pointel Configuration Management Solution (CMS) is an online tool that provides complete visibility of the changes made in your Genesys configuration management environment. It reports the user's name who made the change, the date and time of change, and current & previous values of the edited configuration environment objects. Different data visualization graphs available in this tool helps contact center operators to explore the changes quickly, ensure changes and make their job significantly easier. Learn more about Pointel Configuration Management Solution

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Learn more about Twilio

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a cloud-based Help Desk Software with over 200+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide. Start with a 14-day free trial, no credit card required, no contracts. Learn more about LiveAgent

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
CloudTalk is a cloud contact center built for modern companies. Over 2,500 businesses — including DHL, Yves Rocher and Glovo — rely on CloudTalk for its superior call quality and unparalleled range of features. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing Helpdesk, CRM and eCommerce systems. It’s the perfect phone system for mid-sized companies looking to grow. Try a 14-day trial, absolutely FREE Learn more about CloudTalk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Front is a communication hub that helps businesses keep the human touch in every interaction. Learn more about Front
Yes—you can scale and keep the human touch. Front is a customer communication hub that combines the simplicity of the email inbox with the automation and insights of a CRM. We make it easy for teams to send personalized replies faster, organize messages across channels, and always delight customers. As your needs change, Front's flexible workflows change with you. Teams of 5 and 5,000 alike use Front to scale their communication without compromising on quality or efficiency. Learn more about Front

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
XCALLY is an innovative omnichannel communication solution designed to manage Customers’ relationship in a simple way. Learn more about XCALLY
XCALLY is an innovative omnichannel communication solution. It has been designed to manage Customers’ relationship in a simple, efficient and effective way, all seamlessly in a unified and integrated platform: SMS, email, fax, phone calls, video and social (Facebook, WhatsApp, Messenger, WeChat, etc.). XCALLY is currently installed in over 60 countries, growing… Learn more about XCALLY

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Squaretalk is a versatile cloud communications platform that empowers your sales and support teams to work effectively from anywhere. Learn more about Squaretalk
Squaretalk is a versatile and secure cloud contact center platform with automations and integrations made simple. So simple, you’ll have time for the other parts of your business. Affordable, scalable and easy-to-use CPaaS provides your sales and support teams with powerful tools to work effectively, from anywhere, and via the channels your customers prefer. Seamlessly connect all of your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API. Learn more about Squaretalk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
contactSPACE is an intuitive contact centre software solution that helps your team make better quality contact - at scale. Learn more about contactSPACE
contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and make the perfect contact at the perfect moment with contactSPACE auto diallers. Learn more about contactSPACE

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
EBCall is a Contact Centre AI solution that speaks to your customers in a voice that is both empathetic and humane. Learn more about Enterprise Bot
EBCall is our Contact Centre AI solution that automates customer conversations through the power of voice. With a Conversational AI-powered assistant, EBCall acts as your new round-the-clock agent that handles inbound customer calls without human supervision. EBCall also automates outbound calls for various business outreach requirements such as Marketing or HRM (onboarding, acquisition etc.). EBCall listens and responds with intelligence. Learn more about Enterprise Bot

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects. Learn more about Cyara
Cyara’s award-winning Automated CX Assurance platform helps the companies deliver flawless customer experiences with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring enabling enterprises to design, build, and maintain optimal customer journeys at scale, across digital and voice channels, while reducing the risk of customer-facing defects. Learn more about Cyara

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Customer communication management (CCM) is a planned strategy that allows organizations to design,manage, & deliver all outbound tasks. Learn more about FCI Customer Communication Management
FCI is Customer Communications and Experience Management organization. We are keenly focused on delivering the world’s most meaningful customer experiences by using our SaaS offerings. FCI CCM is a smart solution that aims at bridging the gap between organizations and their customers by helping them create, manage and deliver dynamic, interactive, and personalized Omnichannel communications. For more information about FCI, visit https://fci-ccm.com/ Learn more about FCI Customer Communication Management

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
ICTContact is automated and advance contact centre software solution supporting both inbound and outbound call centres. Learn more about ICTContact
ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact centre software solution supporting both inbound an outbound call centre functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with Webrtc based webphone and agent panel with full CRM integration options using REST APIs. Learn more about ICTContact

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most Learn more about Webex

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution.
GoToConnect (formerly Jive) combines cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, flexible solution. Users can meet, talk, and collaborate via web browser, desktop application, or desk phone with features ranging from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. Learn more about GoTo Connect

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the customer service platform for business of all sizes, empowers every service employee from the contact center to the field with innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals, Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted. Learn more about Salesforce Service Cloud

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management.
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork. Learn more about Bitrix24

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface. Learn more about Agile CRM

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Make every phone conversation count and give time back to your reps with 100+ CRM, helpdesk, and software integrations.
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 100+ CRM, helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 12,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features. Learn more about Aircall

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution. Learn more about 3CX

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other via their preferred method of communication. MiCloud Connect lets you move your communications and collaboration to the cloud with confidence. Learn more about MiCloud Connect

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Learn more about VICIdial

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up a complete remote contact center in a few minutes using one simple, user-friendly platform — no technical expertise needed. Reach and engage customers with unlimited calls to 110 countries with Ringover. Route calls to the right agents at the right time. Access powerful analytics to improve your workflow and team. Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools. Learn more about Ringover

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Enable your agents to deliver a better customer experience and provide faster resolutions with RingCentral Contact Center.
Deliver a better customer service experience with RingCentral Contact Center. With skills-based routing, agent management, and real-time insights, your agents can provide immediate, helpful service at any time on any channel. Learn more about RingCentral Contact Center

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Boost sales team productivity 4x with our top-rated Power Dialing and Sales platform. Blend phone/email/SMS and close deals faster.
Powering millions of monthly conversations for thousands of clients, PhoneBurner's power dialer helps teams reach 60-80 contacts hourly, per rep, with no awkward pause. Drop voicemails, send 1-click emails and SMS based on call outcome, and automate call logging and workflows so reps focus on live conversations. Get KPI reporting and call recording. Increase live answers with Local ID. Automatically distribute leads. Use our CRM, or integrate with Salesforce, Zoho, Hubspot, Zapier & many more. Learn more about PhoneBurner

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Learn more about TenFold

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about Rescue

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo. Learn more about ChaseData CCaaS

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
ServiceNow Customer Service Management is built for the digitally connected service economy.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. Learn more about ServiceNow Customer Service Management

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more Learn more about Toky

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Leading provider of AI-powered omnichannel cloud contact center software.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and omnichannel QM that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Learn more about Bright Pattern

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action.
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work. Learn more about Zingtree

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Fully featured VoIP SIP softphone, available on Mac, Windows, iOS and Android. Auto-answer, call transfer, hold and recording.
Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call transfer and call hold functions. Set-up meetings with multi-way audio/video calls. In need of a quick answer? Send contacts instant messages and share documents. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution. Learn more about Bria

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package
We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is perfect for managing customer relationships and includes the most robust Outlook sync on the market! It is a fully integrated contact, relationship, email, calendar, document, sales, task management solution and VoIP. It includes a Quick Books, Outlook and Google Sync. Learn more about InfoFlo

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Creatio CRM helps modern companies to streamline sales, marketing, and customer service workflows with no-code and maximum freedom.
Creatio CRM is a no-code powered suite of high-end products for marketing, sales, and service automation to automate the entire customer journey with a maximum degree of freedom. •Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code •Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code •Service Creatio - an omnichannel platform to automate customer service workflows of any complexity Learn more about Creatio CRM

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM. Learn more about Efficy CRM

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. Sign up and get a 14-day free trial. Learn more about JustCall

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot