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Incident Management Software

Incident Management software streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization.

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Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Learn more about Salesforce Service Cloud
Service Cloud, the customer service platform for business of all sizes, empowers every service employee from the contact center to the field with innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals, Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted. Learn more about Salesforce Service Cloud

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers. Learn more about Site24x7
Avoid downtime and errors like never before and accelerate your customers' digital experience with Site24x7. Monitor your websites, servers, networks, and applications from a single platform. Set thresholds for critical metrics and receive alerts whenever a threshold is breached. Integrate with ITSM and collaboration tools like Slack, ServiceDesk Plus, Jira, PageDuty, OpsGenie, Zapier, and Moogsoft, and receive alerts via email, SMS, voice call, and push notification. Learn more about Site24x7

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations. Learn more about ManageEngine ServiceDesk Plus
Cut down your mean time to respond (MTTR) to incidents with ServiceDesk Plus and its industry-leading incident management capabilities. Detect alerts from monitoring tools and log them as incidents. Trigger automated, incident-response workflows that help your IT teams move fast and fix outages before they impact your end users and customers. Take the help of our GenAI-integrated virtual chatbot to collaborate faster during incident resolution. Learn more about ManageEngine ServiceDesk Plus

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Minimize risk, enhance safety programs, improve performance, and increase insights with Benchmark Gensuite's EHS software. Learn more about Benchmark Gensuite EHS
Award-winning, comprehensive, and integrated cloud-based Environment, Health & Safety (EHS) platform, configured and implemented in 3 months or less. Proven best practice-based EHS workflows, organically-developed, purpose-built modules, intuitive functionality, integrated Mobile, pre-built insights, reports, analytics, cutting-edge AI, and advanced tech. Learn more about Benchmark Gensuite EHS

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Smart mobile platform for auditing & inspections. The efficient way to improve quality, safety, operational standards & compliance. Learn more about GoAudits
Smart mobile app and complete solution for auditing & inspections. Plan and schedule inspections, conduct fast mobile audits on your favorite device (even offline), immediately assign corrective tasks. After an inspection, instantly generate insightful reports and automatically email them to the right people for real-time information. With our advanced analytics dashboard, gain unprecedented insights into your operations and maximize your ROI. Simple and affordable solution for professionals. Learn more about GoAudits

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Cloud-based human resources solution that helps businesses streamline workforce planning, talent management, and payroll processes.
Workday HCM is a single, cloud-based solution for workforce planning, talent management, and payroll processes helping customers adapt and thrive in a changing world. Workday applications are built with artificial intelligence and machine learning at the core to help organizations around the world embrace the future of work. Workday is used by more than 10,000 organizations around the world and across industries—from medium-sized businesses to more than 50% of the Fortune 500. Learn more about Workday HCM

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
Freshservice is an ITSM solution in the cloud. It provides powerful incident management capabilities which closely integrate with other ITSM processes like problem, change, release, and asset management. You can let users raise tickets through various channels like email, support portal, chat etc. Its smart ticket form even deflects trivial issues by suggesting relevant knowledge base articles. Your IT team can automate ticket assignment and use canned responses to further boost productivity. Learn more about Freshservice

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications. Learn more about SolarWinds Service Desk

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog. Learn more about Datadog

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Search, analyze, and visualize data from your entire data ecosystem. Monitor, alert, and report on your operations to drive resilience.
Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform. Learn more about Splunk Enterprise

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Learn more about PagerDuty

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
SafetyCulture (iAuditor) is a mobile-first application that digitizes processes and streamlines your operations to get better everyday.
SafetyCulture is an app that frontline teams actually want to use. It’s a digital solution for tasks like conducting inspections and important checks, raising and resolving issues, managing and tracking physical assets, learning important skills and accessing procedures on the go. It also helps teams do more than just tick the boxes for governance, risk, and compliance – it can help set environment, health and safety standards, and raise the bar when it comes to operational excellence. Learn more about SafetyCulture

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
New Relic is the only unified data platform that empowers engineers to get all telemetry paired with powerful full-stack analysis tools
New Relic empowers engineers with a data-driven approach to planning, building, deploying and running software. Offering the only unified data platform that empowers engineers to get all telemetry paired with powerful full-stack analysis tools, New Relic helps engineers get past the what to uncover the why. This improves uptime, reliability and efficiency to deliver exceptional customer experiences that fuel growth. Uncover the why with New Relic. Learn more about New Relic

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms. Built on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations. Learn more about Vivantio

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Zoho Creator is a low-code application development software that helps you build custom, mobile-ready apps to run your business.
A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free! Learn more about Zoho Creator

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Opsgenie is a modern incident management and response solution for operating always-on services.
Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident. Learn more about OpsGenie

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems. The xMatters integration platform allows organizations to automate key processes with the tools they already use like ServiceNow, Splunk, Jira, and Slack. Learn more about xMatters

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
#1 threat intelligence, emergency communication, and travel risk management system trusted by thousands of organizations globally.
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and with greater confidence—all from a single, unified interface. Onboard in minutes with expert-led, personalized implementation & training support (no added cost). Learn more about AlertMedia

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Operational risk management software
Pirani allows you to be more efficient and strategic in operational risk management. Pirani enables the management of risks, processes, controls, events, action plans, indicators, and evaluations related to corporate governance to achieve your company's objectives. It complies with international management standards: ISO 31000, ISO 27000, COSO ERM, AS/NZS 4360, and Basel, as it also supports compliance with local regulations. Learn more about Pirani

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
The leading critical communication and data platform trusted to help save lives.
The leading FedRAMP-authorized mass notification system enabling higher education institutions, corporations and healthcare organizations, K-12 schools and federal, state and local governments to quickly and reliably send messages in just three clicks via text, email, voice, desktop, social media, CAP, IoT devices and more. Learn more about Rave Alert

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Easily record & report events from any device. Leverage advanced tools to for investigations, find root causes, assign & track actions.
Developed, supported and continuously enhanced by certified safety and environmental professionals with real-world experience, Cority’s powerful incident management software enables organizations to collect comprehensive data on incidents. It also helps to create an accurate picture of the event, and enables the organization to identify root causes and learning points, implement corrective actions, and ensure proper incident notification up the internal chain-of-command and with applicable external agencies. Learn more about Cority

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away. Learn more about TOPdesk

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Teramind tracks employee behavior, detects threats, and optimizes your business for productivity with advanced employee monitoring.
Discover Teramind - the ultimate tool for businesses looking to optimize productivity, streamline workflows, and protect assets. Our customizable platform ensures regulatory compliance, detects and prevents insider threats, and monitors remote employees. Automated actions keep your business secure and efficient, while real-time alerts and logs provide all-around security. Experience the power of machine-learned behavior analytics to secure your company data. Ready to revolutionize your business? Learn more about Teramind

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)
Intellect provides the world's most configurable and flexible AI-powered QMS and EHSQ software.
Intellect provides the world's most configurable and flexible AI-powered QMS software. Intellect offers 30+ prebuilt applications, including an Incident Management application. Reduce the risk of incidents occurring in your workplace by promoting safety awareness and proactive risk management. Report and track incidents from when they occur to closure, and gain access to incident reports. Meet and achieve ISO, FDA, OSHA, EPA, and GxP compliance with Intellect. Learn more about Intellect QMS

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management
  • Corrective and Preventive Actions (CAPA)