---
description: Discover and compare Incident Management Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Incident Management Software for Windows - Price comparison & Reviews - Capterra Singapore 2026
---

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# Incident Management Software

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> Incident Management software streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization.

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## Products

1. [ManageEngine ServiceDesk Plus](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
2. [HSI Donesafe](https://www.capterra.com.sg/software/141558/donesafe) — 4.8/5 (96 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \& keep your workforce safe.
3. [Site24x7](https://www.capterra.com.sg/software/168192/site24x7) — 4.7/5 (382 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
4. [GoAudits](https://www.capterra.com.sg/software/191777/goaudits) — 4.8/5 (145 reviews) — GoAudits is an audit software that helps professionals save time through checklists, instant reports, and corrective actions.
5. [Risk Hawk](https://www.capterra.com.sg/software/1035322/risk-hawc) — 4.8/5 (50 reviews) — AI-powered GRC platform connecting ERM, audit, compliance, TPRM, BCP, controls, KRIs, incidents and risk intelligence.
6. [Workday HCM](https://www.capterra.com.sg/software/66908/workday-hcm) — 4.5/5 (1774 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
7. [Salesforce Service Cloud](https://www.capterra.com.sg/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
8. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
9. [SolarWinds Service Desk](https://www.capterra.com.sg/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
10. [Datadog](https://www.capterra.com.sg/software/135453/datadog-cloud-monitoring) — 4.6/5 (369 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
11. [Mitti (by SafetyCulture)](https://www.capterra.com.sg/software/141080/iauditor) — 4.6/5 (355 reviews) — Mitti (by SafetyCulture) connects your people, operational data and workflows into one operating picture. Every inspection, issue and a
12. [Pulseway](https://www.capterra.com.sg/software/141792/pulseway) — 4.7/5 (312 reviews) — Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.
13. [NinjaOne](https://www.capterra.com.sg/software/165889/ninjaone) — 4.7/5 (298 reviews) — Cloud-based IT operations platform for endpoint management, remote monitoring, patch management, MDM, backup, and remote access.
14. [Splunk Enterprise](https://www.capterra.com.sg/software/94317/splunk) — 4.6/5 (267 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
15. [Pirani](https://www.capterra.com.sg/software/196959/pirani) — 4.5/5 (225 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
16. [Issuetrak](https://www.capterra.com.sg/software/16499/issuetrak) — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
17. [New Relic](https://www.capterra.com.sg/software/118128/new-relic) — 4.5/5 (201 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
18. [Vivantio](https://www.capterra.com.sg/software/132880/vivantio) — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
19. [Zoho Creator](https://www.capterra.com.sg/software/211755/zoho-creator) — 4.3/5 (170 reviews) — Cloud-based low-code platform for building custom web and mobile apps, automating workflows, and analyzing data.
20. [Mattermost](https://www.capterra.com.sg/software/170524/mattermost) — 4.4/5 (168 reviews) — Open source team communication platform that provides organizations with messaging and file-sharing tools for web, PCs, and mobiles.
21. [VelocityEHS](https://www.capterra.com.sg/software/119952/ehs-management-software) — 4.5/5 (166 reviews) — VelocityEHS makes it easy to manage \& control workplace incidents with the emphasis on prevention, by analyzing risks and causes.
22. [Hexnode UEM](https://www.capterra.com.sg/software/146405/hexnode-mdm) — 4.6/5 (154 reviews) — An all in one solution for iOS, fireOS, Macs, Android, Apple TVs, Linux, ChromeOS, visionOS, Windows devices and laptop management.
23. [AlertMedia](https://www.capterra.com.sg/software/176123/alertmedia-mass-notification) — 4.8/5 (151 reviews) — \#1-rated Risk Intelligence and Response platform for detecting threats and communicating fast—trusted globally.
24. [xMatters](https://www.capterra.com.sg/software/116750/xmatters) — 4.6/5 (141 reviews) — Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
25. [EcoOnline](https://www.capterra.com.sg/software/127198/ecompliance-safety-software) — 4.6/5 (123 reviews) — An easy-to-use, mobile-first solution to help employees and contractors report near misses, incidents, injuries, and equipment damage.

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## Related Categories

- [Risk Management Software](https://www.capterra.com.sg/directory/30665/risk-management/software)
- [Occupational Health Software](https://www.capterra.com.sg/directory/32619/occupational-health/software)
- [Safety Management Software](https://www.capterra.com.sg/directory/31299/safety-management/software)
- [EHS Software](https://www.capterra.com.sg/directory/10015/ehs-management/software)
- [Corrective and Preventive Action Software](https://www.capterra.com.sg/directory/31343/corrective-and-preventive-action/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/directory/31332/incident-management/software)
- [All Categories](https://www.capterra.com.sg/directory)

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Every incident reported, investigation completed and corrective action taken becomes intelligence your teams can use to prevent the next one.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7298e0a0-6579-4624-b414-9c8df17b44d4.png","url":"https://www.capterra.com.sg/software/141080/iauditor","@type":"ListItem"},{"name":"Pulseway","position":12,"description":"Unlock unparalleled control and efficiency with Pulseway RMM. Elevate your IT management with real-time monitoring and management capabilities accessible from any device. Receive instant alerts, troubleshoot issues remotely, and streamline workflows with customizable automation. Comprehensive reporting and security features ensure optimal performance and compliance. The user-friendly interface and multi-platform support make Pulseway RMM suitable for IT professionals, managed service providers, and businesses of all sizes. Enhance productivity, minimize downtime, and experience the future of IT management. Try Pulseway RMM today for a transformative approach to remote monitoring and management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.capterra.com.sg/software/141792/pulseway","@type":"ListItem"},{"name":"NinjaOne","position":13,"description":"NinjaOne is a cloud-based IT operations platform that brings endpoint management, remote monitoring, patch management, mobile device management, backup, remote access, documentation, and ticketing into one console.\n\nIT teams and managed service providers use it to monitor and manage devices across Windows, macOS, Linux, Android, and iOS. 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Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.com.sg/software/94317/splunk","@type":"ListItem"},{"name":"Pirani","position":15,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.com.sg/software/196959/pirani","@type":"ListItem"},{"name":"Issuetrak","position":16,"description":"Issuetrak is an issue tracking and workflow software designed to streamline customer support operations. It tracks issues, ensures compliance, and enhances customer experiences with features like omnichannel ticket submission via app, email, or webforms. The centralized Issue Hub allows users to view, manage, and update tickets efficiently.\n\nThe platform includes automated issue assignment, customizable task flows for collaboration, a knowledge base for storing key information, and asset management for tracking hardware and software. Issuetrak offers flexible deployment options, including on-premises or cloud hosting, and provides implementation assistance, training, and ongoing support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.com.sg/software/16499/issuetrak","@type":"ListItem"},{"name":"New Relic","position":17,"description":"New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.capterra.com.sg/software/118128/new-relic","@type":"ListItem"},{"name":"Vivantio","position":18,"description":"Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\n\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.capterra.com.sg/software/132880/vivantio","@type":"ListItem"},{"name":"Zoho Creator","position":19,"description":"A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free!","image":"https://images.g2crowd.com/uploads/product/image/e025495629467c034988b39be1f3803d/zoho-creator.png","url":"https://www.capterra.com.sg/software/211755/zoho-creator","@type":"ListItem"},{"name":"Mattermost","position":20,"description":"Mattermost provides enterprise-grade collaboration solutions for the worlds leading organizations for their mission-critical work. Our private, hybrid and public cloud solutions offer secure, configurable, highly scalable messaging across web, mobile and PC with archiving, search, and deep integration across in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83818d5f-7118-419a-895a-ab7e7b0134cd.jpeg","url":"https://www.capterra.com.sg/software/170524/mattermost","@type":"ListItem"},{"name":"VelocityEHS","position":21,"description":"The VelocityEHS Accelerate® Platform makes it easy to track all types of Incidents, manage corrective actions, and simplify reporting & analytics, giving you the flexibility to control every aspect of incident management anywhere, anytime with its robust workplace Incident Management Software Solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba38214-4091-48b2-89ba-62fd3a0d2845.png","url":"https://www.capterra.com.sg/software/119952/ehs-management-software","@type":"ListItem"},{"name":"Hexnode UEM","position":22,"description":"Hexnode is a cloud-based UEM solution that allows you to harness the power of the cloud to secure and manage corporate devices. They offer a flexible solution for comprehensive management and security of all the endpoints deployed in an organization. Trusted by SMBs to Fortune 100s worldwide, you can manage your entire corporate network with ease. Supporting major device platforms and offering support to a wide range of industries, Hexnode is globally recognised for its industry-best features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b209cb7-6839-425c-8f70-84e9f114b0a6.png","url":"https://www.capterra.com.sg/software/146405/hexnode-mdm","@type":"ListItem"},{"name":"AlertMedia","position":23,"description":"AlertMedia is a modern Risk Intelligence and Response platform that helps organizations detect emerging threats, understand impact, and coordinate response with confidence. By bringing together real-time risk intelligence, emergency communication, and response workflows in one intuitive system, teams can act quickly and decisively when critical events unfold. 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From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems.\n\nThe xMatters integration platform allows organizations to automate key processes with the tools they already use like ServiceNow, Splunk, Jira, and Slack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9141364b-1ce1-48cb-ad9f-6d280f6a2826.png","url":"https://www.capterra.com.sg/software/116750/xmatters","@type":"ListItem"},{"name":"EcoOnline","position":25,"description":"EcoOnline's Incident Management & Reporting Software enables your frontline to recognize possible risks and hazards on-site, creating a safer workplace. With our robust incident management software, employees can instantly report near misses, incidents, injuries, and property and equipment damage easily through our mobile app. Increase participation by giving frontline employees an incident reporting app, while giving safety leaders powerful incident management and tracking tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef9c2a3a-3ab7-4d7f-b427-b52bc05e29ff.png","url":"https://www.capterra.com.sg/software/127198/ecompliance-safety-software","@type":"ListItem"}],"numberOfItems":25}
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