---
description: Discover and compare Free Service Desk Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Service Desk Software - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Free Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software)

# Service Desk Software

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> Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

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## Products

1. [ManageEngine ServiceDesk Plus](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Modern service desk software for exceptional teams. Sign up today for a free 30-day trial. Full featured and no frills.
2. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
3. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
4. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free service desk (helpdesk) solution used by 15 million companies. Cloud, mobile, open source editions.
5. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
6. [Spiceworks Cloud Help Desk](https://www.capterra.com.sg/software/102709/spiceworks-it-help-desk) — 4.4/5 (586 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
7. [HubSpot Service Hub](https://www.capterra.com.sg/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
8. [Device42](https://www.capterra.com.sg/software/144214/device42) — 4.8/5 (89 reviews) — ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\!
9. [Alloy Navigator](https://www.capterra.com.sg/software/108129/alloy-navigator) — 4.6/5 (67 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
10. [AzureDesk](https://www.capterra.com.sg/software/151394/azuredesk) — 4.5/5 (50 reviews) — Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
11. [Vision Helpdesk](https://www.capterra.com.sg/software/102230/vision-helpdesk) — 4.6/5 (49 reviews) — Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software
12. [GLPI](https://www.capterra.com.sg/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
13. [Electric AI](https://www.capterra.com.sg/software/187542/electric-ai) — 3.6/5 (24 reviews) — All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free\!
14. [VobeSoft](https://www.capterra.com.sg/software/182839/vobecustom) — 4.9/5 (23 reviews) — Give yourself a 360-degree service overview. Dynamically configure the solution for your needs with tickets, customer portal and more.
15. [ITarian](https://www.capterra.com.sg/software/185768/itarain) — 3.8/5 (23 reviews) — Centralized IT management platform that includes remote monitoring, patch management, and more.
16. [ServoDesk](https://www.capterra.com.sg/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve operational performance and colleague morale by adopting the latest technology and best practices in service delivery.
17. [Vorex](https://www.capterra.com.sg/software/129013/vorex-business-management) — 3.8/5 (17 reviews) — Vorex automates the entire lifecycle of each employee; talent and skills management, performance, succession planning, and time entry.
18. [Orcatec](https://www.capterra.com.sg/software/119837/orcatec) — 5.0/5 (14 reviews) — All MUST HAVE features gathered in one place to run successful business in service industry.
19. [ProProfs Help Desk](https://www.capterra.com.sg/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
20. [iTOP](https://www.capterra.com.sg/software/163429/itop) — 4.1/5 (12 reviews) — iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices.
21. [Unifize](https://www.capterra.com.sg/software/201702/unifize) — 4.7/5 (11 reviews) — Unifize eQMS helps ISO \& FDA-compliant companies manage risk, and drive operational efficiency with a no-code collaborative platform.
22. [Suptask](https://www.capterra.com.sg/software/215702/suptask) — 4.7/5 (10 reviews) — Internal ticketing system purely on Slack where your conversations and messages turns into structured tickets.
23. [Rexpondo](https://www.capterra.com.sg/software/218137/otrs-community-edition) — 4.8/5 (9 reviews) — Rexpondo is a modern Help Desk Ticketing and ITSM software structured on standardized ITIL processes.
24. [Sequence Enterprise](https://www.capterra.com.sg/software/90130/sequence-enterprise) — 4.1/5 (8 reviews) — Work-instruction solution that offers full business integration with a company's ERP / PLM solution.
25. [HESK](https://www.capterra.com.sg/software/156452/hesk) — 4.4/5 (8 reviews) — Simple, affordable help desk software for managing customer support and IT tickets, available self-hosted or in Hesk Cloud.

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## Related Categories

- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Issue Tracking Software](https://www.capterra.com.sg/directory/30675/issue-tracking/software)
- [IT Asset Management Software](https://www.capterra.com.sg/directory/30077/it-asset-management/software)
- [IT Software](https://www.capterra.com.sg/directory/10001/it-management/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/directory/31027/service-desk/software)
- [All Categories](https://www.capterra.com.sg/directory)

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You get the solutions your business needs today, knowing it can expand as your business grows.\n\nTry our zero obligation 14 day Free Trial","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fb5d0cd4-568a-493a-a84e-fdca34709b1d.png","url":"https://www.capterra.com.sg/software/129013/vorex-business-management","@type":"ListItem"},{"name":"Orcatec","position":18,"description":"Orcatec is an all-in-one platform designed for both office and field operations, trusted by professionals across over 40 service industries.\n\nEasily schedule services, dispatch teams, handle invoicing, build quotes, and track performance, all from a user-friendly interface with just a few clicks. 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Effortlessly manage multi-client environments and streamline collaboration across departments.\n\niTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc641a87-4ef3-472e-ae1e-07e177d09401.png","url":"https://www.capterra.com.sg/software/163429/itop","@type":"ListItem"},{"name":"Unifize","position":21,"description":"Unifize is a modern, collaborative, and cloud-based eQMS designed to help quality leaders at ISO and FDA-compliant companies manage risk, improve operational efficiency, and drive continuous improvement. \n\nThe platform centralizes communication, data, and workflows into a single source of truth, eliminating silos and ensuring real-time collaboration right from design to production to post-market activities. \n\nUnifize comes built-in with all key modules such as Quality Events, Complaints, Risk Management, Audit Management, Supplier Quality, etc., ensuring you have everything you need to tackle quality challenges proactively. \n\nWith no-code configurability, teams can quickly adapt workflows to evolving business needs without IT involvement, while robust automation minimizes repetitive tasks and ensures compliance.\n\nExperience faster cycle times, improved compliance, and enhanced decision-making with Unifize.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79dc8a4f-5527-41c9-8f4f-7fc001289066.png","url":"https://www.capterra.com.sg/software/201702/unifize","@type":"ListItem"},{"name":"Suptask","position":22,"description":"Next-generation ticketing system that is empowered by your conversations and messages on Slack. Suptask conversational ticketing improves efficiency and team collaboration, resulting in faster resolution times and happier customers. \n\nDevOps, Engineering and many other teams are optimizing their time by utilizing Suptask for customer escalations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7548e32a-b58f-4ed8-9af7-59d00bff36d2.png","url":"https://www.capterra.com.sg/software/215702/suptask","@type":"ListItem"},{"name":"Rexpondo","position":23,"description":"Rexpondo is a modern Help Desk and IT Service Management (ITSM) solution designed using ITIL best practice. We help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true Service Desk solution based on Open source.\nThe software is 100% customizable, Modular and scalable.\nA fully customizable Service Desk software with a set of features to meet every need.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee98e7fc-5d66-44a6-9a7a-0683b0f9ab9a.png","url":"https://www.capterra.com.sg/software/218137/otrs-community-edition","@type":"ListItem"},{"name":"Sequence Enterprise","position":24,"description":"Sequence Enterprise software is an online shop-floor work-instruction solution that offers full business integration with a company's ERP / PLM solution and deployment of work instructions  in a real-time, interactive, paperless model with integration to work orders and other shop floor systems for tracking and tracing.  Designed specifically for manufacturing organizations doing complex, manual assembly; Sequence Enterprise allows revision controlled authoring with web-based deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee9ea782-0f36-4530-beb1-77efe8e568b9.png","url":"https://www.capterra.com.sg/software/90130/sequence-enterprise","@type":"ListItem"},{"name":"HESK","position":25,"description":"Hesk is a simple and capable help desk for customer support and internal IT teams. It gives you the tools to manage tickets without the cost or complexity of larger platforms.\n\nCreate ticket categories, canned replies, custom fields, service messages, email templates, ticket statuses and priorities. Connect an email inbox to turn messages into tickets, customize the design, and give staff access based on their role or department.\n\nCustomers can search the built-in knowledge base, submit tickets, reply to staff, and view active and resolved requests from their dashboard.\n\nChoose the free self-hosted version or launch Hesk Cloud in minutes with flat-fee pricing instead of per-agent charges.\n\nWith more than 21 years of development, over 1 million downloads, and support for more than 35 languages, Hesk is a proven choice for teams that need a practical and affordable help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c002662-5f42-4a15-89b9-00d06f7a69d9.png","url":"https://www.capterra.com.sg/software/156452/hesk","@type":"ListItem"}],"numberOfItems":25}
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