---
description: Discover and compare Service Desk Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Service Desk Software for Mac - Price comparison & Reviews - Capterra Singapore 2026
---

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# Service Desk Software

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> Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

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## Products

1. [Remote Monitoring and Management](https://www.capterra.com.sg/software/144309/atera) — 4.5/5 (461 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
2. [HaloITSM](https://www.capterra.com.sg/software/200140/haloitsm) — 4.7/5 (44 reviews) — HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
3. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
4. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free service desk (helpdesk) solution used by 15 million companies. Cloud, mobile, open source editions.
5. [TeamSupport](https://www.capterra.com.sg/software/87908/teamsupport) — 4.5/5 (850 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
6. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
7. [SolarWinds Service Desk](https://www.capterra.com.sg/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days.
8. [SysAid](https://www.capterra.com.sg/software/107225/sysaid) — 4.5/5 (523 reviews) — One service desk where AI resolves what it can and routes the rest, pre-triaged, to your team.
9. [NinjaOne](https://www.capterra.com.sg/software/165889/ninjaone) — 4.7/5 (298 reviews) — NinjaOne simplifies IT for 40,000 customers with one platform for endpoint management, autonomous patching, backup and remote access.
10. [Milvus](https://www.capterra.com.sg/software/202528/milvus) — 4.8/5 (298 reviews) — A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT
11. [ConnectWise PSA](https://www.capterra.com.sg/software/107931/connectwise-manage) — 4.1/5 (283 reviews) — ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use.
12. [LogMeIn Resolve](https://www.capterra.com.sg/software/1026169/goto-resolve) — 4.4/5 (216 reviews) — Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one platform.
13. [Kaseya VSA](https://www.capterra.com.sg/software/100303/kaseya-vsa) — 4.1/5 (207 reviews) — Kaseya VSA is a cloud-based RMM software that lets IT professionals monitor, manage, and secure endpoints from anywhere.
14. [Issuetrak](https://www.capterra.com.sg/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything your service desk needs to solve tickets quickly and serve users better. Backed by industry-leading, 24/7 technical support
15. [Vivantio](https://www.capterra.com.sg/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
16. [TeamDynamix](https://www.capterra.com.sg/software/121317/teamdynamix) — 4.4/5 (170 reviews) — No-code ITSM/ESM with AI-native automation and enterprise integration. Deflect and resolve tickets faster and reduce manual tasks.
17. [LogMeIn Rescue](https://www.capterra.com.sg/software/161344/logmein-rescue) — 4.6/5 (163 reviews) — Quality enterprise remote support software: secure, reliable, and AI-powered for IT and customer support teams.
18. [TOPdesk](https://www.capterra.com.sg/software/127562/topdesk) — 4.4/5 (111 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
19. [monday service](https://www.capterra.com.sg/software/1069948/monday-service) — 4.6/5 (111 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
20. [InvGate Service Management](https://www.capterra.com.sg/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and
21. [Desk Manager](https://www.capterra.com.sg/software/173025/help-desk-software) — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
22. [Device42](https://www.capterra.com.sg/software/144214/device42) — 4.8/5 (89 reviews) — ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\!
23. [Alloy Navigator](https://www.capterra.com.sg/software/108129/alloy-navigator) — 4.6/5 (67 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
24. [Deepser](https://www.capterra.com.sg/software/178946/deepser) — 4.6/5 (58 reviews) — Deepser is a Service Desk solution that optimizes support requests, daily activities and service processes with native AI.
25. [Re:amaze](https://www.capterra.com.sg/software/132952/reamaze) — 4.8/5 (53 reviews) — Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.

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## Related Categories

- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Issue Tracking Software](https://www.capterra.com.sg/directory/30675/issue-tracking/software)
- [IT Asset Management Software](https://www.capterra.com.sg/directory/30077/it-asset-management/software)
- [IT Software](https://www.capterra.com.sg/directory/10001/it-management/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/directory/31027/service-desk/software)
- [All Categories](https://www.capterra.com.sg/directory)

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Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.com.sg/software/87908/teamsupport","@type":"ListItem"},{"name":"JIRA Service Management","position":6,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.sg/software/138769/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":7,"description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.com.sg/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"SysAid","position":8,"description":"A service desk should be one place people trust, not a queue they dread contacting. SysAid gives your team a single point of contact where incidents get logged, requests get fulfilled, and knowledge gets surfaced automatically, all inside one system. SysAid Copilot lets end users ask for help in natural language and resolves what it can instantly, before a ticket is even needed. What does reach your desk arrives pre-triaged, categorized, and routed to the right agent, with context and a suggested fix already attached. SLA timers and escalation rules keep every ticket moving, so nothing sits waiting for someone to notice it. Your team spends less time sorting the queue and more time actually solving problems, and the people you support get an answer instead of a ticket number.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.capterra.com.sg/software/107225/sysaid","@type":"ListItem"},{"name":"NinjaOne","position":9,"description":"NinjaOne IT Service Desk Ticketing provides 360-degree visibility into incidents, tickets, and endpoints without unnecessary complexity. The software allows for customizable ticket boards, workflow automation and management, ticketing dashboards and reports, active asset management, and workspaces to improve collaboration. This ensures that technicians can manage their workloads efficiently, prioritize and resolve issues quickly, and provide reliable IT support for teams.","image":"https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png","url":"https://www.capterra.com.sg/software/165889/ninjaone","@type":"ListItem"},{"name":"Milvus","position":10,"description":"Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management.\nIn addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation.\n\nDesigned for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.com.sg/software/202528/milvus","@type":"ListItem"},{"name":"ConnectWise PSA","position":11,"description":"Streamline your client service processes with ConnectWise PSA's (formerly ConnectWise Manage) powerful help desk platform. ConnectWise PSA leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise PSA's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10b90bed-19f8-42a1-9a8c-7013628708dc.png","url":"https://www.capterra.com.sg/software/107931/connectwise-manage","@type":"ListItem"},{"name":"LogMeIn Resolve","position":12,"description":"LogMeIn Resolve is a unified endpoint management platform built for IT teams and MSPs who need to proactively manage, secure, and support every device across their organization, without the clutter of disconnected tools or additional headcount. \n\nFrom automated patch management and real-time vulnerability remediation to remote support and helpdesk ticketing, Resolve brings everything into one intelligent platform. Built-in security and compliance controls provide unified oversight and policy enforcement from a single console, making it effortless to manage risk at scale. AI-powered diagnostics, intelligent session notes that feed directly into a built-in knowledge base, AI-assisted scripting, custom reporting, and an AI-powered self-service helpdesk help technicians move from ticket to fix faster — while building a smarter organization with every resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d657b2f-9729-423d-8d7b-9fbb65196d42.png","url":"https://www.capterra.com.sg/software/1026169/goto-resolve","@type":"ListItem"},{"name":"Kaseya VSA","position":13,"description":"Kaseya VSA is an integrated IT systems management platform that can be leveraged across IT disciplines to streamline and automate IT services. Kaseya VSA integrates key management capabilities into a single platform and offers IT teams the ability to automate tasks and workflows, manage any device remotely and protect every endpoint with enhanced threat detection, automated patch management, and more.\n\nThe platform offers comprehensive monitoring, alerting and auto-remediation of IT issues. It includes asset and inventory management, remote access for troubleshooting, and network monitoring from LAN to cloud. Kaseya VSA features mobile device management, patch approval dashboards, policy management, and a mobile app for IT management. With security features like ransomware detection and integrations with other IT solutions, Kaseya VSA is a unified RMM platform that improves operations and service delivery for managed service providers and IT departments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bc82e8c-1253-4071-b558-d183c4fc5016.png","url":"https://www.capterra.com.sg/software/100303/kaseya-vsa","@type":"ListItem"},{"name":"Issuetrak","position":14,"description":"Work smarter and happier with Issuetrak. Is your service desk flooded with requests from every direction? Manage it all with automated service desk software designed to receive and triage tickets in one centralized location. \nRelieve the burden of workflow management, task assignments, reporting, and more. With timeliness, transparency, and full issue oversight, you and your customers can stay on track anywhere, anytime.\nSee why major brands like Cintas and Pfizer are already utilizing the power of Issuetrak. Request a free trial or demo today. Backed by industry-leading, US-based, 24/7 technical support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.com.sg/software/16499/issuetrak","@type":"ListItem"},{"name":"Vivantio","position":15,"description":"Vivantio's service desk empowers IT teams with a fully configurable platform that manages workloads, boosts efficiency, and significantly reduces resolution times. Go beyond basic ticketing with proactive predictive analysis, streamlined service operations, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you meet and beat SLAs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.capterra.com.sg/software/132880/vivantio","@type":"ListItem"},{"name":"TeamDynamix","position":16,"description":"TeamDynamix is a no-code ITSM/ESM platform with native AI and automation. The modern AI and automation architecture with enterprise integration enables teams to adapt and evolve easily, leading to a 98%+ customer retention rate.\n\nThis ITIL-aligned unified platform offers ITSM/ESM with ITAM and PPM on one platform with native AI, automation, and integration. Leverage embedded AI to resolve tickets faster with suggested resolutions, content creation, and triage, reducing resolution time by 40-90%.\n\nVirtual Support Agents can deflect 30-60% of tickets by combining intent matching with automation that takes action across systems, allowing end-users to self-serve 24/7.  While IT teams can automate repetitive tasks such as on/off-boarding, equipment replacement, and password resets without the need for developers or coding.\n\nThe solution offers low admin overhead and deep functionality at a lower TCO.  Known for its top-of-quadrant ITSM capabilities and faster time to value.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.capterra.com.sg/software/121317/teamdynamix","@type":"ListItem"},{"name":"LogMeIn Rescue","position":17,"description":"LogMeIn Rescue is a quality remote support software trusted by enterprises and IT support teams worldwide. Purpose-built for high-stakes environments where security can't be compromised, Rescue delivers fast, reliable remote support for PCs, Macs, mobile devices, and more.  \n\nWith 20+ years of proven performance, 99.99% uptime, and 5 billion+ remote sessions completed, Rescue is the platform teams depend on when downtime has real consequences. Built-in enterprise security, granular permissions, and audit-ready session logging keep every interaction controlled and compliant. AI-powered diagnostics and automated session summaries help technicians resolve issues faster and document them automatically. With 12+ flexible connection methods and out-of-the-box integrations with ServiceNow, Nexthink and more; Rescue adapts to your workflow, not the other way around.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bcecee8-4426-4fdb-adfd-e4c42bebd8f2.png","url":"https://www.capterra.com.sg/software/161344/logmein-rescue","@type":"ListItem"},{"name":"TOPdesk","position":18,"description":"Everything's urgent. Work on what counts.\n\nTOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.\n\nA quick start, backed by experts\n\nTOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting.\n\nMaking improvements yourself\n\nOnce set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark.\n\nA personal approach\n\nEnjoy guidance from real, in-house people who care about your success!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.com.sg/software/127562/topdesk","@type":"ListItem"},{"name":"monday service","position":19,"description":"monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. It enables teams across IT, HR, Operations, and more to manage requests, resolve issues, and streamline service delivery in one unified platform.\nWith built-in AI and no-code automation, teams can triage, route, and resolve requests faster, reducing repetitive work, minimizing backlog, and protecting SLAs. AI uses real organizational context, including ticket history, knowledge bases, and workflows, to ensure accurate and consistent service from day one.\nUnlike legacy ITSM tools, monday service connects requests directly to workflows, projects, and cross-team execution. Resolutions trigger real actions and move work forward across the organization.\nWith enterprise-grade permissions, monitoring, and full visibility, teams can confidently scale service while staying in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.capterra.com.sg/software/1069948/monday-service","@type":"ListItem"},{"name":"InvGate Service Management","position":20,"description":"InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and standards compliance, plus a native integration with InvGate's IT Asset Management solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.com.sg/software/133392/service-desk","@type":"ListItem"},{"name":"Desk Manager","position":21,"description":"Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.\nWith more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides automation, simplification and facilitation of ticket and activity management.\nThe solution, which has a suite of 12 multifunctional applications, such as Microsoft Teams Premium with ChatGPT from OpenAI, guarantees less time answering calls for more time achieving results.\nWith the purpose of simplifying governance, Desk Manager was accelerated by Endeavor and built one of the largest innovation cases with Eurofarma, serving major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2057d809-e013-4903-ba4d-39667e840856.png","url":"https://www.capterra.com.sg/software/173025/help-desk-software","@type":"ListItem"},{"name":"Device42","position":22,"description":"Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5db31a81-473f-42fd-9d45-aec6effa174c.jpeg","url":"https://www.capterra.com.sg/software/144214/device42","@type":"ListItem"},{"name":"Alloy Navigator","position":23,"description":"Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Service Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT management solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3a022b0-7e95-4609-ac88-ac05046a1f85.png","url":"https://www.capterra.com.sg/software/108129/alloy-navigator","@type":"ListItem"},{"name":"Deepser","position":24,"description":"Deepser is a modern Service Desk software with an interactive web interface. It helps organizations manage support activities while optimizing resources and reducing manual effort. Native AI automatically categorizes requests, identifies priorities, summarizes ticket histories and retrieves useful information from previous tickets and knowledge articles. Deepser also makes it easy to monitor service data, evaluate performance through dashboards and reports, track KPIs and improve customer satisfaction. Modular, scalable and easy to customize, it adapts to your needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.capterra.com.sg/software/178946/deepser","@type":"ListItem"},{"name":"Re:amaze","position":25,"description":"Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9b96508-7096-4abe-863f-49ebc8832b29.png","url":"https://www.capterra.com.sg/software/132952/reamaze","@type":"ListItem"}],"numberOfItems":25}
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