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Explore the most reviewed products by our users on the Customer Communications Management Software

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Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a fully-featured communications management software that utilizes omnichannel communication in real-time. Personalize your communication by harnessing the power of customer segmentation, automation, and a built-in CRM. Add notes, reminders, and take advantage of over 40+ integrations. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Gupshup is the leading conversational messaging platform, powering over 6 billion messages per month over 30+ Messaging channels Learn more about Gupshup
Gupshup enables businesses build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to nearly a billion users across channels including SMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others. Learn more about Gupshup

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Get a OneStop portal to manage your organizations external relations by tracking and measuring their communications with your business. Learn more about Moxo
Moxo powers OneStop Portals, a virtual destination where organizations can manage their external relationships with their internal business teams to deliver the timeliness and quality of response required for today's environment. Manage identities, responsibilities, and interaction workflows within your app to ensure business continuity while providing a fluid experience with built-in bank-grade security, audit trails, and compliance. Learn more about Moxo

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution. Learn more about Pipedrive
Pipedrive's cutting-edge CRM software helps you save you valuable time and legwork and improve all customer relationships, from lead generation through its nurturing all the way to conversion. Give your reps dedicated tools and automations to step up their sales game, generate more revenue and increase customer satisfaction. 100,000+ customers have already chosen Pipedrive. See why with a 14-day free trial. No CC required! Learn more about Pipedrive

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Userlike is the leading GDPR-compliant software for live chat and messaging that allows businesses to win and nurture customers. Learn more about Userlike
Userlike is a messaging-based CCM solution, combining website chat with mobile messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Tidio is a customer communication tool that enables you to provide superb customer support and generate sales with live chat & chatbot. Learn more about Tidio
Tidio is a powerful, all-in-one Customer Communication Management that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more. Additionally, you can connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms. Learn more about Tidio

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento & BigCommerce stores. Learn more about Gorgias
The ONLY customer communications app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See why Gorgias is #1-rated on Shopify. Learn more about Gorgias

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
FROGED is a robust Product Success Platform built by SaaS for SaaS companies known for increasing conversions & reducing churn. Learn more about Froged
FROGED is the evolution of Customer Success - it is a Product Success Platform built by a SaaS company for SaaS companies. Access your entire customer lifecycle: Onboarding, Engagement, and Proactive Customer Support. By connecting the dots of the entire customer lifecycle brands, can automate support, reduce product adoption, retarget and personalize the customer experience at every touch point. Discover omnichannel communication today! Try FROGED for FREE today! Learn more about Froged

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
A highly Robust, Scalable, Economical, & Fully- Featured platform with CRM, ERP, HCM, Project Management and Helpdesk solution. Learn more about OneHash
A customer, who is sometimes known as a client or purchaser is the one who receives goods, services, products from a seller for a monetary consideration. Every customer needs to be assigned a unique id. Customer name itself can be the id or you can set a naming series for ids to be generated. 1. Analyze your Sales Funnel and Pipeline 2. Opportunity by Campaign 3. Customer Service and Support 4. Track Campaigns 5. Customer Segmentation 6. Drip Campaign 7. Alert & Notification and many more. Learn more about OneHash

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution Learn more about LiveVox
LiveVox’s powerful, next-generation contact center platform allows companies to meet customers on their channels of choice, Voice, Email, SMS, and Webchat while using Artificial Intelligence, or AI to create a seamless customer experience. All data is unified across core contact center functions - CRM, WFO, and Omnichannel/AI into a single digital customer engagement platform giving agents access to all interactions to provide superior customer experiences in a timely and efficient manner. Learn more about LiveVox

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
All-In-One Automation Tool with Sourcing, Outreach, data enrichment ATS / CRM, database management, and synchronization capabilities. Learn more about Jobin.cloud
Jobin.cloud is an All-In-One Automation tool to Find and Engage with People important to your business. Import profiles in bulk, filter, track, and manage them in auto-updating repositories. Easily pick the best to contact and reach out in bulk with auto-compiling smart fields. Assign them to workflows and keep track of all your conversations with timelines, tags and notes. Multichannel communication including unlimited LinkedIn connection requests and outreach campaigns with drip and sequences Learn more about Jobin.cloud

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Collaboration platform built for email management, customer support, and task management. Learn more about Rooftop
Rooftop is a collaboration platform built for email management, customer support, and task/project management. It was built around 3 pillars: -Inbox management: Managing emails can be a tedious task. Rooftop helps you classify, process, and retrieve emails easily. - Collaboration: Rooftop was built to make it possible for teams to collaborate on emails and tasks. - Task management: Manage all your tasks and projects in Rooftop. You can build all kinds of workflows and sales pipelines. Learn more about Rooftop

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Learn more about LiveCaller

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. Learn more about Qiscus
It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. Learn more about Qiscus

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more.
Messaging app that enables real time customer communications for small businesses. Learn more about WhatsApp

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Cloud-based messaging application that provides media exchange, data encryption, photo editing, and more.
Cloud-based messaging application that provides media exchange, data encryption, photo editing, and more. Learn more about Telegram

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Learn more about Viber

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Zendesk offers the industry leading customer support solution.
Zendesk is the leading cloud-based help desk software built for better customer relationships. Interact with customers on any channel: text SMS, web, mobile app, phone, email, social media, and equip your agents with a full history of all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The smarter way for small businesses to do great work Keap organizes your client information & daily work in one place, freeing you up
Grow your business with the all-in-one CRM, sales & marketing software for serious business owners. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on growing your business. Learn more about Keap

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Bitrix24 is #1 free CRM, customer communication and helpdesk used by 8 million businesses. Cloud, mobile, open source.
Bitrix24 is #1 free CRM, customer communication and helpdesk used by 8 million businesses. Cloud, mobile, open source. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Learn more about Bitrix24

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The customer communication tools you need to book clients, manage projects, and get paid. Use code "ONLY1" to start for $1/mo.
HoneyBook makes it easy to communicate with customers and clients, manage projects, and get paid—all in one place. With proposals, invoices, contracts, payments, and scheduling at your fingertips, you have everything you need to give clients a great experience. Get your first 6 months for just $1/mo with code "ONLY1". Learn more about HoneyBook

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Spend less time on the phone while attracting new customers and keeping them engaged with modern tools for today’s busy local business.
Podium is an award-winning marketing and communication platform that uses text messaging to help local businesses attract more leads, convert leads at a higher rate, and retain more customers. Podium's platform consolidates daily communication, online reviews, website chat, marketing campaigns, and mobile payments into a single inbox that has helped over 100k local businesses win. Learn more about Podium

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Never miss a message with instant notifications and real-time conversations across customer-preferred channels.
Thryv allows you to see every customer conversation in real-time in one single thread inside the Thryv Inbox. Receive messages from popular platforms such as Instagram®, Facebook®, Google or WebChat on your website and conveniently manage and respond to every message in one place. Learn more about Thryv

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Learn more about Weave

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Enables companies to increase sales, optimize the customer experience and improve team performance through multi-channel conversations.
Conversion it's Zenvia's Sales Engagement solution that allows small and medium-sized companies to measure, optimize and convert sales opportunities through conversations on multiple channels such as WhatsApp, Instagram and FB Messenger. Get a complete management of your commercial team with intuitive and real-time dashboards, shared inbox and an Apps Marketplace with dozens of integrations connected through API, such as Paypal, WooCommerce, Shopify and more. Learn more about Zenvia Conversion

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Consolidate leads and streamline communication to win more business. Broadly helps local businesses engage with leads and customers.
Win more business by consolidating leads and streamlining communication. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you. Learn more about Broadly

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Manage customer communication using Smartsupp's video recordings, conversations tagging, and other Conversation Management assets.
Smartsupp is the only vendor on the market to provide unique Customer Communication Management assets like video recordings, which allow businesses to see each step of every visitor's buyer journey on their website. Apart from video sessions recordings, the live chat also delivers automated messages via chatbots, Conversations Tagging (used to give teams of customer care agents the ability to organize, tag, and make notes on conversations), and many other powerful Conversation Management tools. Learn more about Smartsupp

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with Learn more about Text Request

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
ZoomInfo Engage helps your sales team connect with more prospects, close more business, and capture every interaction that happens.
With ZoomInfo Engage, you’re able to scale and automate your sales outreach for smarter and efficient prospecting, saving you time—and frustration on manual data entry in siloed systems. Learn more about ZoomInfo SalesOS

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
See why companies such as Dropbox, Airbnb, Shopify, and 8,000+ others trust Front for their customer communication needs.
Front is a leader in Customer Communication Management software. Engage with customers on any channel: SMS, live chat, WhatsApp, email, social media, and more. Equip your agents with a full history of every interaction with your customer to deepen personalization and offer your customers a truly unique experience. See why companies such as Dropbox, Airbnb, Shopify, and 8,000+ others trust Front for their customer communication needs. Learn more about Front

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Learn more about Help Scout

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Send automated appointment reminder calls, text messages, and emails from your existing scheduling software. HIPAA Compliant. SOC-2.
ReminderCall is a HIPAA-compliant, Automated Appointment-Reminder Platform for Hospitals, Surgery Centers, Private Practices, and small businesses looking for a solution for chronic no-shows. Send reminder calls, 2-way text reminders, and email reminders, using your existing software or our custom scheduler. Use your own voice, the system's voice, or a combination of the two in English, French, or Spanish. See all confirmations and replies live. We are SOC-2 and HIPAA certified. 100% US-based. Learn more about ReminderCall.com

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code. Learn more about Textline

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
Kommo is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools. It's the perfect messenger-based sales solution for entrepreneurs and SMBs. Learn more about Kommo

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
ServiceNow Customer Service Management is built for the digitally connected service economy.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. Learn more about ServiceNow Customer Service Management

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Build the ultimate contactless tech stack with Whistle and your property management suite. TryWhistle Free Today!
Travelers, more than ever before, are demanding contactless experiences. NOW is the time to bring Whistle to your hotel. Whistle's revolutionary contactless hospitality software is rated #1 by HotelTechReport and trusted by 10,000+ hoteliers worldwide. Whistle's easy-to-use dashboard drives more bookings, digitizes check-in, enhances guest experiences, improves service scores, boosts positive reviews, streamlines operations, and integrates with 50+ property management systems. TryWhistle Free! Learn more about Whistle Messaging

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
With ClientCircle, you'll have happier clients and more sales. Made for insurance.
ClientCircle is complete suite of sales, marketing, and communications tools and services that help insurance agencies grow. We help insurance agents manage the full customer journey—from prospecting to cross sales to building long-term, meaningful relationships. Learn more about ClientCircle

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience.
Maintain connection and keep the conversation open across every touchpoint in your customer's journey. Engineered for enterprise marketers, corner shops and small business, Medallia Zingle's cloud-based messaging platform combines all of your contacts and conversations onto one screen, including SMS texting, MMS, Facebook Messenger, web chat and more. Schedule messages, automate personalized responses, send promotions, shortcodes and mobile keywords. Intelligent communication at scale. Learn more about Zingle

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Connect with customers through video messaging for higher adoption and retention.
When you communicate through text alone, it’s hard to build real relationships. BombBomb helps you record, share, and track customer outreach efforts through our video message software. BombBomb is the leader in video messaging for customer communication because we know video and guide you through the process to truly help you build real customer relationships. Learn more about BombBomb

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Voice, text and email broadcasting system designed to help group leaders communicate efficiently with members.
Voice, text and email broadcasting system designed to help group leaders communicate efficiently with members. Learn more about CallingPost

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. Sign up and get a 14-day free trial. Learn more about JustCall

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The chat platform that guarantees smooth customer experiences, Messaging & Live Chat allows businesses to build stronger relationships.
TeamSupport's Messaging & Live Chat empowers businesses to indulge in meaningful conversations with customers - ensuring consistent customer experiences and increased satisfaction. Through routing, chatbots, automations, personalization, integrations, and analytics; support, sales, and marketing teams alike can use our live chat software to provide seamless experiences that build trust. These tools allow you to meet customer needs while enabling agents to focus on relationship building. Learn more about TeamSupport Messaging & Live Chat

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Learn more about Gladly

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM. Learn more about Efficy CRM

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Run a branded loyalty program that excites your customers! Recognize purchases, visits. Increase customer retention and foster growth.
Run a custom branded loyalty program that excites your customers! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. Complete with incentive campaigns, built-in e-mail/sms communications and autopilot operation plus access a vast digital rewards catalog (major brands like Amazon). Several interfaces to choose from, including Standalone, Cloud/Web, Kiosk, Mobile App plus Vend/LightSpeedX, Square POS and Shopify E-Commerce integration. Learn more about Preferred Patron Loyalty

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text.
Kenect brings all of the customer communication at your business under one platform. We convert your main business line into a text-enabled number so you never need to give out your personal number again. Start texting your customers while also generating reviews, increasing web leads, and saving time. The average Kenect user sees a 200% increase in website leads and 350% increase in online reviews. Whether you want to video chat customers or collect text payments, you can do it through Kenect. Learn more about Kenect

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today
JivoChat helps organize all your client contact records with one smart customer communications management system. Monitor your visitors, talk to them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one tool: JivoChat. Maximize outbound communications: use smart triggers, callback features, and JivoChat Business phone telephony services. Use JivoChat to convert your visitors into clients today! Learn more about JivoChat

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking