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Customer Communications Management Software

Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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Explore the most reviewed products by our users on the Customer Communications Management Software

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Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a full-fledged Customer Communications Management system that helps businesses improve sales and retain customers through effective communication. Use segmentation, automation, CRM, and email templates to personalize each interaction to deliver world-class customer experiences across every channel. Add notes, reminders and track service across channels. With a LiveAgent subscription, delivering exceptional customer experiences is easy. Get started with LiveAgent for free today! Learn more about LiveAgent

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Simplify customer communication across 6 channels with a user-friendly tool in 100+ languages that integrate with any business system Learn more about Perfect Doc Studio
Doc Studio helps businesses manage multichannel customer communications. The studio is comprised of extremely simple-to-use tools that facilitate the design and delivery of culturally personalized business communications in 100+ languages. Natively integrated with business solutions such as BPM & CRM, it enables customer communications over 6 different channels, while exhibiting a powerful document generation feature at its core. The most cost-effective, yet powerful solution on the market Learn more about Perfect Doc Studio

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging. Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies manage customer communication from anywhere, on any device, and through any channel over the internet. It unifies customer communication over the phone, email, live chat, SMS, social media, and instant messaging on a single platform. It helps you sort and prioritize requests, craft the perfect response, and track customer satisfaction levels. Learn more about Zoho Desk

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
All-In-One Automation Tool with Sourcing, Outreach, Data Enrichment, auto-Updates, ATS/CRM, custom pipelines, smart inbox, and ChatGPT. Learn more about Jobin.cloud
Jobin.cloud is an all-in-one automation tool for finding and engaging with people. Import profiles in bulk, filter and manage them in auto-updating repositories, and easily select the best ones to contact with personalized fields via email or LinkedIn. With ChatGPT's help, you can reach out to them in bulk, assign them to jobs and pipelines, and track all conversations with timelines, tags, and notes. Expand your network with unlimited LinkedIn connection requests and create your ultimate asset. Learn more about Jobin.cloud

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Collaboration platform built for email management, customer support, and task management. Learn more about Rooftop
Rooftop is a collaboration platform built for email management, customer support, and task/project management. It was built around 3 pillars: -Inbox management: Managing emails can be a tedious task. Rooftop helps you classify, process, and retrieve emails easily. - Collaboration: Rooftop was built to make it possible for teams to collaborate on emails and tasks. - Task management: Manage all your tasks and projects in Rooftop. You can build all kinds of workflows and sales pipelines. Learn more about Rooftop

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
All-in one professional platform for both staff and clients to securely chat, share files and start video calls Learn more about Qwil Messenger
One platform for everyone, staff and clients Staff can securely chat, share files and start video calls also externally with clients keeping a full audit trail. - Securely invite users in your branded space making sure everyone is verified - 2 user types - staff and clients with specific contact books - Chat, share files and video conference in full security and compliance - Bulk messaging - e-signature and file manager Q1 2023 Deployed in minutes with open APIs and integrations in CRMs. Learn more about Qwil Messenger

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Learn more about LiveCaller

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. Learn more about Qiscus
It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. Learn more about Qiscus

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more.
Messaging app that enables real time customer communications for small businesses. Learn more about WhatsApp

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Cloud-based messaging application that provides media exchange, data encryption, photo editing, and more.
Cloud-based messaging application that provides media exchange, data encryption, photo editing, and more. Learn more about Telegram

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Learn more about Viber

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Zendesk offers the industry leading customer support solution.
Zendesk is the leading cloud-based help desk software built for better customer relationships. Interact with customers on any channel: text SMS, web, mobile app, phone, email, social media, and equip your agents with a full history of all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution.
Pipedrive's cutting-edge CRM software helps you save you valuable time and legwork and improve all customer relationships, from lead generation through its nurturing all the way to conversion. Give your reps dedicated tools and automations to step up their sales game, generate more revenue and increase customer satisfaction. 100,000+ customers have already chosen Pipedrive. See why with a 14-day free trial. No CC required! Learn more about Pipedrive

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The smarter way for small businesses to do great work Keap organizes your client information & daily work in one place, freeing you up
Grow your business with the all-in-one CRM, sales & marketing software for serious business owners. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on growing your business. Learn more about Keap

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. Learn more about Intercom

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Bitrix24 is #1 free CRM, customer communication and helpdesk software used by 12 million businesses. Cloud, mobile, open source.
Bitrix24 is #1 free CRM, customer communication and helpdesk used by 12 million businesses. Cloud, mobile, open source. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Learn more about Bitrix24

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is a messaging-based CCM solution, combining website chat with mobile messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The customer communication tools you need to book clients, manage projects, and get paid. Start your 7 day free trial today.
HoneyBook makes it easy to communicate with customers and clients, manage projects, and get paid—all in one place. With proposals, invoices, contracts, payments, and scheduling at your fingertips, you have everything you need to give clients a great experience. Start your 7 day free trial today. Learn more about HoneyBook

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Never miss a message with instant notifications and real-time conversations across customer-preferred channels.
Thryv allows you to see every customer conversation in real-time in one single thread inside the Thryv Inbox. Receive messages from popular platforms such as Instagram®, Facebook®, Google or WebChat on your website and conveniently manage and respond to every message in one place. Learn more about Thryv

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you. Learn more about Text Request

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Spend less time on the phone while attracting new customers and keeping them engaged with modern tools for today’s busy local business.
Podium is an award-winning marketing and communication platform that uses text messaging to help local businesses attract more leads, convert leads at a higher rate, and retain more customers. Podium's platform consolidates daily communication, online reviews, website chat, marketing campaigns, and mobile payments into a single inbox that has helped over 100k local businesses win. Learn more about Podium

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Learn more about Weave

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Tidio is a customer communication tool that enables you to provide superb customer support and generate sales with live chat & chatbot.
Tidio is a powerful, all-in-one Customer Communication Management that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more. Additionally, you can connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms. Learn more about Tidio

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Centralize o atendimento de seu cliente e acompanhe a produtividade da sua equipe por meio de dados e insights.
Aumente suas vendas com a simplicidade e agilidade de uma conversa Com Zenvia Conversion você reduz o tempo de espera dos seus clientes aumentando a conversão de vendas otimizando a experiência do seu consumidor por meio de conversas inteligentes e em múltiplos canais, ao mesmo tempo garantir uma melhor performance do seu time comercial através de dados e integrações. Learn more about Zenvia Conversion

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Manage customer communication using Smartsupp's video recordings, conversations tagging, and other Conversation Management assets.
Smartsupp is the only vendor on the market to provide unique Customer Communication Management assets like video recordings, which allow businesses to see each step of every visitor's buyer journey on their website. Apart from video sessions recordings, the live chat also delivers automated messages via chatbots, Conversations Tagging (used to give teams of customer care agents the ability to organize, tag, and make notes on conversations), and many other powerful Conversation Management tools. Learn more about Smartsupp

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Consolidate leads and streamline communication to win more business. Broadly helps local businesses engage with leads and customers.
Win more business by consolidating leads and streamlining communication. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you. Learn more about Broadly

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
ZoomInfo Engage helps your sales team connect with more prospects, close more business, and capture every interaction that happens.
With ZoomInfo Engage, you’re able to scale and automate your sales outreach for smarter and efficient prospecting, saving you time—and frustration on manual data entry in siloed systems. Learn more about ZoomInfo SalesOS

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
See why 8,000+ businesses trust Front for their customer communication needs.
Front is a customer ops and comms platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. Learn more about Front

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Learn more about Help Scout

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Send automated appointment reminder calls, text messages, and emails from your existing scheduling software. HIPAA Compliant. SOC-2.
ReminderCall is a HIPAA-compliant, Automated Appointment-Reminder Platform for Hospitals, Surgery Centers, Private Practices, and small businesses looking for a solution for chronic no-shows. Send reminder calls, 2-way text reminders, and email reminders, using your existing software or our custom scheduler. Use your own voice, the system's voice, or a combination of the two in English, French, or Spanish. See all confirmations and replies live. We are SOC-2 and HIPAA certified. 100% US-based. Learn more about ReminderCall.com

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code. Learn more about Textline

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
Kommo is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools. It's the perfect messenger-based sales solution for entrepreneurs and SMBs. Learn more about Kommo

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
JustCall: AI-powered customer comms platform - Voice, SMS, WhatsApp. Workflow, CRM integration, global reach. Elevate interactions.
JustCall is an AI-powered customer communication platform for instant Voice, SMS, and WhatsApp connections. It streamlines workflows, integrates with 100+ CRMs, and is trusted by 6,000+ global companies. Features include call management, messaging, sales tools, real-time AI insights, and CRM integrations, with global phone numbers available in 70+ countries. Enhance communication and productivity with JustCall Learn more about JustCall

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems. Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity. Learn more about ServiceNow Customer Service Management

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
WhatsApp Business, Facebook Messenger, Google Business, Instagram, SMS and email combined in one platform.
Superchat gives businesses the tools they need to communicate efficiently. All communication channels in one inbox. WhatsApp Business, Facebook Messenger, Google Business, Instagram, SMS and email combined in one platform. The unified inbox gives your team more control over incoming customer messages. Chats can be assigned to specific users and internal notes provide more context and additional information for other users. Learn more about Superchat

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Build the ultimate contactless tech stack with Whistle and your property management suite. TryWhistle Free Today!
Travelers, more than ever before, are demanding contactless experiences. NOW is the time to bring Whistle to your hotel. Whistle's revolutionary contactless hospitality software is rated #1 by HotelTechReport and trusted by 10,000+ hoteliers worldwide. Whistle's easy-to-use dashboard drives more bookings, digitizes check-in, enhances guest experiences, improves service scores, boosts positive reviews, streamlines operations, and integrates with 50+ property management systems. TryWhistle Free! Learn more about Whistle Messaging

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Connect with customers through video messaging for higher adoption and retention.
When you communicate through text alone, it’s hard to build real relationships. BombBomb helps you record, share, and track customer outreach efforts through our video message software. BombBomb is the leader in video messaging for customer communication because we know video and guide you through the process to truly help you build real customer relationships. Learn more about BombBomb

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Learn more about Gladly

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
With ClientCircle, you'll have happier clients and more sales. Made for insurance.
ClientCircle is complete suite of sales, marketing, and communications tools and services that help insurance agencies grow. We help insurance agents manage the full customer journey—from prospecting to cross-sales to building long-term, meaningful relationships. Learn more about ClientCircle

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience.
Maintain connection and keep the conversation open across every touchpoint in your customer's journey. Engineered for enterprise marketers, corner shops and small business, Medallia Zingle's cloud-based messaging platform combines all of your contacts and conversations onto one screen, including SMS texting, MMS, Facebook Messenger, web chat and more. Schedule messages, automate personalized responses, send promotions, shortcodes and mobile keywords. Intelligent communication at scale. Learn more about Medallia Concierge

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
17hats is your premier small business management platform.
17hats provides a single hub for client communications, proposals, contracts, online payments, project management, bookkeeping, client management, and more. Designed to eliminate busy work, 17hats simplifies repetitive tasks with templates and automated workflows. At home or on the go, more than 40,000 entrepreneurs use 17hats to organize, systemize, get paid faster, grow their businesses, and land more clients. Learn more about 17hats

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The chat platform that guarantees smooth customer experiences, Messaging & Live Chat allows businesses to build stronger relationships.
TeamSupport's Messaging & Live Chat empowers businesses to indulge in meaningful conversations with customers - ensuring consistent customer experiences and increased satisfaction. Through routing, chatbots, automations, personalization, integrations, and analytics; support, sales, and marketing teams alike can use our live chat software to provide seamless experiences that build trust. These tools allow you to meet customer needs while enabling agents to focus on relationship building. Learn more about TeamSupport Messaging & Live Chat

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Group Leader Notification Service. Send by phone (pre-recorded voice), text (SMS), and/or email.
CallingPost is Fast, Easy, & Effective way to send communications to GROUPS of all sizes. CallingPost group messaging service, sends by phone (pre-recorded voice), text (SMS), and/or email. Learn more about CallingPost

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento & BigCommerce stores.
The ONLY customer communications app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See why Gorgias is #1-rated on Shopify. Learn more about Gorgias

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today
JivoChat helps organize all your client contact records with one smart customer communications management system. Monitor your visitors, talk to them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one tool: JivoChat. Maximize outbound communications: use smart triggers, callback features, and JivoChat Business phone telephony services. Use JivoChat to convert your visitors into clients today! Learn more about JivoChat

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM. Learn more about Efficy CRM

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Run a branded loyalty program that excites your customers! Recognize purchases, visits. Increase customer retention and foster growth!
Run a custom branded loyalty program that excites your customers! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. Complete with incentive campaigns, built-in email/sms communications and autopilot operation plus access a vast digital rewards catalog (major brands like Amazon, Walmart & Visa). Several interfaces to choose from, including Standalone, Cloud/Web, Kiosk, Mobile App plus Vend/LightSpeedX & Square POS integration. Learn more about Preferred Patron Loyalty

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text.
Kenect brings all of the customer communication at your business under one platform. We convert your main business line into a text-enabled number so you never need to give out your personal number again. Start texting your customers while also generating reviews, increasing web leads, and saving time. The average Kenect user sees a 200% increase in website leads and 350% increase in online reviews. Whether you want to video chat customers or collect text payments, you can do it through Kenect. Learn more about Kenect

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Sociocs is a customer communication tool for your business. Use the same shared inbox for customer service, reputation and marketing.
Sociocs is a single customer communication inbox for your business. Business Text Messaging, Google Business Messages, Google Reviews Management, Web Chat Widget, Website Form, WhatsApp Business, Telegram Business, Bulk Text Marketing and more customer communication options for your business. https://www.sociocs.com Learn more about Sociocs

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking