80 results
Why Capterra is free
Visit Website
Solarwinds Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform, without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end user experience you can customize, and all the value-add features of more expensive solutions but at a affordable price. With a 14-day free trial, and easy online purchasing, getting started is as simple as A, B, Connect! Learn more about SolarWinds Take Control Solarwinds® Take Control (formerly SolarWinds® MSP Anywhere) remote support software designed to help your IT business succeed. Learn more about SolarWinds Take Control

by Time To Reply

(21 reviews)
Visit Website
timetoreply enables companies, leaders and managers to support their remote teams and staff by providing near real-time reports on important metrics like email volumes (workload) and reply time for Sales, Key Account Management, & Customer Services teams, or any remote or newly remote teams. Set reply time goals, set SLA alerts and close off conversations. timetoreply works across all email clients. No change to workflow required. Track shared and individual mailboxes from anywhere. Learn more about timetoreply Email reply time monitoring and analytics. Works across all email clients. For Sales, Key Account Management and Customer Support teams Learn more about timetoreply
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. Learn more about Naverisk RMM & PSA Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts. Learn more about Naverisk RMM & PSA
Visit Website
Our unique, multipoint remote management allows you to remote control any systems in your organization from any browser without deploying a remote control client. Our remote control viewer uses HTML5 which enables access to any device, inside or outside of your network from a simple browser. No software required. Learn more about Syxsense Manage Remote control any systems in your organization from any browser without deploying agents. Learn more about Syxsense Manage
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. Learn more about Zoho Assist Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. Learn more about Zoho Assist
Netop Remote Control is remote access software that helps organizations reduce tech support costs, meet compliance standards, and instantly connect to devices and servers from anywhere in the world. With the most robust security features on the market, Netop Remote Control provides the access you need without compromising security. Learn more about Netop Remote Control Headquartered in Denmark, Netop Solutions A/S is a global software company that develops remote access, screen sharing, and video chat Learn more about Netop Remote Control
Visit Website
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more. Learn more about FixMe.IT Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. Learn more about FixMe.IT
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light Remote Desktop ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable. Learn more about ISL Light Remote Desktop
View Profile
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network.We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology. TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
View Profile
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
View Profile
Wrike is a remote support software trusted by 20,000+ companies and over two million users. Support your team remotely using custom-built request forms, Kanban boards, Gantt charts, time-tracking reports, real-time updates, and auto-assignment ¿ all in one place. Integrate Wrike with 400+ applications so they can keep using the tools they rely on everyday. Customize workflows and reduce the need for emails, meetings, and status updates. Try a free six-month trial of Wrike Professional today. Wrike is a remote support software with request forms, auto-assignment, and 400+ integrations. Try Professional free for six months.
View Profile
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.

by AnyDesk Software

(386 reviews)
View Profile
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 100 million users worldwide, adding another 5 million every month. The software is based on our unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration, whether youre down the hall, or on the other side of the world and also for lower bandwith internet connections. We are one of the 50 fastest-growing firms in Germany. AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation.
View Profile
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks. Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
View Profile
Maximize IT efficiency and save valuable time by accessing all endpoints securely, quickly, and without impacting user productivity with Kaseya VSA. Resolve user issues in real time. Manage devices regardless of location, and access devices behind firewalls and at home. Remotely access endpoints and work behind the scenes without disrupting the end user. Securely and reliably access endpoints with role-based and policy-based control over who has authority. Thousands of MSPs and IT Departments use Kaseya VSA remote support software to manage and automate IT. Get your demo today!

by MMSOFT Design

(144 reviews)
View Profile
A powerful and simple Remote Support platform, that gives you instant access to remote servers and workstations from the Web App or from the Mobile App. Fully stacked with features such as file transfer, multi-screen support, user chat, alerts, auto-remediation and advanced automation. Unlimited Concurrent Remote Sessions. A leading Remote Support tool that gives you instant access to remote machines from anywhere, using any device.
View Profile
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), network discovery, remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows users to pay a fixed monthly cost that includes unlimited devices and endpoints, offering fixed, transparent and predictable pricing. Try 100% free for 30-days. Atera is the ultimate all-in-one RMM Software for MSPs and IT Pros. Fixed Cost with unlimited devices, Its that simple. Try for free.
View Profile
Created by an ad agency for advertising agencies, graphic designers, marketing firms and other creative companies, FunctionFox gives you simple yet powerful online time tracking and project management tools for your employees. Say goodbye to scope creep with fast and flexible time tracking, accurate project estimates, extensive reports and gain insight into your team's capacity and overall business performance. When the bottom line counts, you have no time to lose! Try a free demo today. Streamline, schedule, & stay on track. Simple time tracking, project management & comprehensive reports means more time for big ideas
View Profile
GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share. GoToAssist is now RescueAssist. And it's 2x faster. RescueAssist identifies and solves issues fast with our remote support software.
View Profile
Goverlan Reach is a Remote Access Software for sysadmins, technicians, as well as engineers designed to streamline IT support and systems management. Goverlan Reach provides: Secure access to your users machines no matter where they are / State-of-the-art Remote Control / Active Directory administration and Password management / Behind-the-scenes systems management / Software and patch distribution / IT Process Automation / Compliance and security management Goverlan Reach is a leading remote IT support solution for sysadmins, IT support technicians, and engineers.
View Profile
Onboard and support your users like they've never experienced before. Upscope cobrowsing is the one click, no-download, interactive screen sharing for effortless onboarding and support: 1. In one click, see what your user sees, without downloads. 2. Use your mouse on THEIR screen to click and scroll for them. 3. Do this from your live chat system or when they phone in. Beautifully integrates with Intercom, Zendesk, Olark, Livechatinc and your existing phone system. Upscope co-browsing is instant no-download screen sharing for effortlessly onboarding and supporting even your toughest users.
View Profile
NinjaRMM is an all-in-one SaaS IT platform that streamlines remote IT support. Instantly access your client machines through integrated TeamViewer / Splashtop. Both solutions are bundled with Ninja to provide unattended or attended access and supports both Windows and Macs. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required. NinjaRMM partners with TeamViewer and Splashtop to provide a seamless experience for remote monitoring and management.
View Profile
Abacus Private Cloud provides anywhere, anytime access to your operation with a private, secure workspace, dramatically reducing IT management burdens and costs, while increasing your organization's productivity. Fully-managed cloud computing, storage, application hosting, cyber security, and support.
Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Includes 10 seats for support reps, and unlimited sessions. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today! A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments.
View Profile
Every day millions of people around the world use VNC Connect to improve the efficiency of their businesses. Flexible and secure, VNC Connect remote access and support software gives organizations the power they need to ¿Connect & take control¿. VNC Connect is screen sharing software that enables you to solve problems, help people and work remotely.
View Profile
SecureLink is the leader in providing vendor privileged access and remote support solutions for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000 organizations worldwide. World-class companies across multiple industries including healthcare, financial services, legal, gaming, and retail rely on SecureLinks secure, purpose-built platform. SecureLink is headquartered in Austin, Texas. SecureLink is the leader in vendor privileged access management for highly regulated enterprise organizations and technology vendors.
Splashtop Remote Support is a powerful remote support solution for IT pros, MSPs, tech support and helpdesk teams of all sizes. The worlds most successful companies, like Toyota, AT&T and UPS use Splashtop to remotely manage Windows and Mac computers and provide technical support to their employees, customers, or both, with a solution that is fast, secure and reliable. Get started with a free trial! Remotely support your clients' computers and use remote access to assist end users. Manage computers from practically any device.

by iSupport Software

(32 reviews)
View Profile
GWI is a leading global provider of Service Desk and Help Desk software solutions. Our flagship product, iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. GWI offers two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. GWI solutions enable you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
View Profile
Remote Access for your PC and Mac from anywhere, even from iPhone or iPad. Support multiple remote computers in real-time. Stay connected with your home or office computer without having to commute. Effortlessly manage your files, transfer data, and print documents remotely. Invite associates to temporarily access your computer to work on presentations, documents, and more in real time. RemotePC is a remote access solution allowing users to access their PC or Macs from anywhere, including from mobile devices.
MSP360 (CloudBerry) Remote Assistant is a Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet. Download freeware! Free remote access and support over the Internet

by R HUB Communications

(24 reviews)
View Profile
R-HUB secure remote support and remote access servers are on-premises solution for collaborative remote support, unattended support and remote access. Robust, secure and fast. Self-update. Support customers or employees. Unlimited users. Major features include remote control, remote desktop sharing, file transfer, recording, audio and video, small meeting, and so on. Starts at $395 one time. No monthly fees. You own it! You control it! R-HUB secure remote support and remote access server is an on-premises solution. Unlimited users. You own it. No monthly fees.
View Profile
Manage and monitor multiple systems simultaneously over a LAN, WAN and the Internet. NetSupport Manager combines secure remote control from a desktop, laptop, tablet or smartphone. Monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly. Provides a single solution for remote support - from a desktop, laptop, tablet or smartphone, monitor multiple systems at once.
View Profile
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device. Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.

by Devolutions

(18 reviews)
View Profile
Wayk Now is a flexible, easy-to-use and lightweight remote desktop access solution that reduces implementation time and increases security. Wayk Now is an ideal remote desktop access solution that delivers the best of both worlds for IT professionals and executives alike: efficiency, security and control on one side, and affordability and investment protection on the other! Wayk Now is free for personal AND business use! Wayk Now lets you take control of a remote computer, or allow an authorized user to take control of your computer.

by Nischint Technologies

(14 reviews)
View Profile
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms. An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.

by LiteManagerTeam

(11 reviews)
View Profile
The program allows to quickly and easily control computer desktop in real-time mode with full support for Windows 7 Aero, provides secure remote access to the file system, processes and services of the remote computer. LiteManager has built-in tools for creating network map, collecting technical data, ability to deploy and update using remote installation services and many other features. Classroom management software. Remote access software for remote administration, remote control, distant learning, remote support. Classroom management software.

by Remote Utilities

(11 reviews)
View Profile
Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs. A remote desktop software that lets you remotely access LAN PCs and provide remote support over the Internet.
View Profile
As a SaaS IT Management expert for more than 10 years, RG System offers a centric portal designed to help both MSPs and IT Pros manage efficiently IT infrastructures. The solution combines on the same interface 3 complementary modules: Remote Monitoring & Management, Data Backup & Restore and Endpoint Security. You can easily monitor, remote control, backup, restore and protect hybrids IT environements from a centric SaaS portal. Make IT Easy with RG System! RG System is a SaaS IT Management Platform that offers on a unified interface RMM, Data Backup & Restore and Endpoit Security features.
View Profile
ScreenMeet is modern, remote support software in the cloud. See and control any device from your browser, instantly. Integrated with Zendesk and Salesforce, ScreenMeet Support is the simple, easy way to resolve customers' issues from your browser. In seconds, you can start a session, see the customers' device (Windows, MAC, Android and iOS), use a laser pointer and take over control, if necessary. Finally, remote support that just works. Perfect for SaaS, E-commerce, App and Handset companies Modern, Remote Support in the cloud. The fast and easy way to see and control any device in seconds.
View Profile
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed and security. Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
View Profile
Remote support tools for remote PC access and remote IT management. Plans for home or office remote PC access, or for remote PC support, with unattended remote access & built-in RMM tools for remote PC assistance. Unattended remote desktop access , remote monitoring & alerts. An affordable Lite-RMM designed by IT people for IT people.

by SessionStack

(7 reviews)
View Profile
SessionStack is a customer support platform that offers co-browsing, session replay, error notifications, troubleshooting insights, reporting, and analytics tools. SessionStack gives you the context you need to provide fast and personal assistance. It cuts back-and-forth and improves customer experience. SessionStack integrates with Zendesk, Freshdesk, Intercom, Olark, and other support platforms. Works on any web application framework. Across all major browsers. No client-side downloads. Co-browsing, session replay, reporting, and analytics tools for support teams. Integrates with your support platform.
View Profile
Remote Control Software built on an HTML5 Platform. Connect to devices in seconds using our patent pending remote access solution. Developed for Windows and Mac devices, Remo is the fastest HTML5 remote desktop software on the market. Features include unattended remote connections via web browser, file transfer, reboot to safe mode, and more... Also check out Remo Assist, our one time remote control solution. Ability to elevate to admin and play nicely with Windows UAC. Remote Control Software built on an HTML5 Platform. Connect to devices in seconds using our patent pending remote access solution.
Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording. Browser- based, no download HTML5 viewer, blazing fast Windows RDP support, access and manage unattended PCs. Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording.

by Instant Housecall

(4 reviews)
View Profile
Remote support software designed for small business, computer technicians, managed service providers (MSP) & IT business.Instant Housecall is a full featured remote support solution that lets you view and control remote PCs and Macs, on-demand (with no preinstalled software) and unattended any time. It works through firewalls with no configuration. You can automatically fix PCs with its one-of-a-kind Auto PC Repair. From $29/mo, 15 day free trial. Remote support software that lets you view and control any PC or Mac, on-demand for break/fix and unattended for managed PCs.

by SnapSupport

(4 reviews)
View Profile
SnapSupport is a field engineer companion app on mobile and web, that can be used by FSE's(Field Service Engineers/construction teams/Installation Engineers) to collaborate with their in house experts using collaboration tools such as live video, chat and Google Glass. It enables having your best technician in the field every time, by enabling support remotely through the SnapSupport app. SnapSupport is IoT enabled and can be further used for Quality Approvals and assigning tasks. eal time field support application connecting field service engineers to their in house product experts during service appointments.

by DataDreamers

(3 reviews)
View Profile
Web-based food delivery solution that helps businesses dispatch orders, set delivery area zones, edit menus, and more in real-time. Web-based food delivery solution that helps businesses dispatch orders, set delivery area zones, edit menus, and more in real-time.
View Profile
Iperius Remote is software to provide remote assistance or remote access anytime and anywhere. Low latency and fast data transmissions are guaranteed and allow to work fast as if you are present locally. It's an easy-to-use, scalable and secure remote software and allows connection to any unattended devices. Iperius Remote has also an unbeatable price and fully customizable with your brand. Remote support solution that helps businesses with automatic access, security, file transfer, connections and more.
View Profile
Centralized IT management platform that includes remote monitoring, patch management, and more. Centralized IT management platform that includes remote monitoring, patch management, and more.

by ZBillingNET

(2 reviews)
View Profile
Z-Billing is a Web-Based Recurring Billing, Invoicing and Support Software.~ ZB is best option if you are looking for: - Subscription Billing Software - Recurring Billing Software - Licence Management Software - WebHosting Billing Software - SaaS application Management - Support Ticket Software - And much, much more! Take a look! ZB is an Affordable Recurring Billing Software for SMB and Also Support Ticket & Invoicing System.
View Profile
Simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS). Includes fully-integrated security and cloud scalability. 30-day trial available; no credit card required for trial. Inquire about Service Provider pricing. Simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS).
Remote Access Plus is a secure and comprehensive enterprise remote support solution that helps system administrators and IT help desk technicians in troubleshoot Windows, Mac and Linux computers from a central location. Powerfully built tools like advanced remote desktop sharing, remote command prompt, registry, Wake on LAN, remote shutdown, file manager and more enables elite remote assistance and considerably reduces troubleshooting time from days to minutes. Remote Access Plus is a secure remote support solution that lets you remotely govern computers anywhere on the globe
View Profile
Surfly is an advanced co-browsing / web-sharing technology, which makes sharing web-sessions extremely simple. Compared to Teamviewer, Surfly does not require you to download extra software, plugins or any configuration. Surfly can be used as a free service via Surfly.com or it can be integrated into other products (Apps or Websites) to deliver a great online experience for customers. You can use Surfly as a sales, support and presentation tool. Advanced co-browsing solution that allows two or more people to browse the internet at the same time, remotely. No downloads needed.
View Profile
The augmented support solution is the number one solution for real time support with complex issues. It lets you add virtual elements in real time to the conversation. The virtual elements are shown in real time on both sides of the call. It adds great value, replacing long descriptions by a soft touch on the screen. Augmented support is a cloud based solution that lets you communicate worldwide with voice and video. Every smart device can connect to our server. Cloud based Augmented Reality Solution for providing real time remote technical support in Field Service and Customer Support.

by HPE MyRoom

(1 review)
View Profile
Web conferencing tool that provides modules such as video/voice calling, conferencing, messaging, desktop sharing, and more. Web conferencing tool that provides features such as video/voice calling, conferencing, messaging, desktop sharing, and more.
View Profile
Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. Its used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass and many more. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues. Halp is a conversational ticketing solution for modern IT & Ops teams to assign, prioritize, manage, and report on requests from Slack.
View Profile
Supremo is a lightweight software to remote control PCs/servers and host Meetings. It doesnt need configuration of router or firewalls and can be installed as a service to perform unattended access. Supremo is designed for unlimited installs on unlimited number of PCs and allows multiple connections just through the exchange of ID and password. It is a secure app thanks to TLS 1.2 cryptographic protocol and can also be customized with your brand/logo. Free for personal use. An easy-to-use remote support and access software that lets you securely connect your smartphone and tablet to PCs and servers.

by baramundi Software USA

(1 review)
View Profile
Direct, real-time connection to every network endpoint. Full and transparent control of target systems with user notification for remote troubleshooting and maintenance. Independent logon to unmanned endpoints. Built-in security for dropped connections. Management and control of servers. Real-time connection to every network endpoint. Full control of unmanned or in-use systems for remote troubleshooting and maintenance.
Enables spontaneous remote maintenance and access to unmanned PCs. Enables spontaneous remote maintenance and access to unmanned PCs.

by Integrity eLearning

(0 reviews)
View Profile
WBT Manager is a Learning Management System designed to organize, deploy and track web-based training content. Using WBT Manager to manage your web-based training, you can build your courses from reusable modules of web-enabled learning content or import any SCORM 1.2 or AICC-compliant web-based course, register and enroll your students, set up certification classes, track student progress through courses and certification classes as well as support instructor-led training and proctored exams. Learning Management System (LMS) designed to organize, deploy and track web-based training content.

by Datafiniti

(0 reviews)
View Profile
80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs. 80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs.

by PROXY Networks

(0 reviews)
View Profile
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user. It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.

by Rise Technologies

(0 reviews)
View Profile
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient. A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.

by CT-Assist

(0 reviews)
View Profile
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet. A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.

by Eltima Software

(0 reviews)
View Profile
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics. Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.

by Median

(0 reviews)
View Profile
Cobrowsing software that allows sales and support teams to get on the same page as your customers with one click. Cobrowsing software that allows sales and support teams to get on the same page as your customers with one click.

by DTM Datentechnik Moll

(0 reviews)
View Profile
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device. Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.

by Digi International

(0 reviews)
View Profile
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements. Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.

by HOB

(0 reviews)
View Profile
Remote access via the RDP protocol; HOB X11Gate uses the RDP protocol for remote access and converts the native X protocol accordingly, which reduces the bandwidth used and shortens the response times. Server farms can be easily constructed due to remote access sessions for many users. Freeware for private users Please note: After installation, a software key is required. To receive it, please send an e-mail with the subject "Free X11Gate" to [email protected] . The purely software-based HOB X11Gate ensures secure and bandwidth-optimized access to Linux/Unix systems using the RDP protocol.

by Fetchit

(0 reviews)
View Profile
Use notifications to pull up client information within your Practice Management Software. By the time youre done with your greeting, you will have the patients chart pulled up and all the information you need to help that client. Customer not in your database? No problem. Youll have the option to copy their contact information and update an existing clients chart. Fetchit works seamlessly with your Practice Management Software and phone system to pull up a patients comprehensive chart.

by ITmanager.net

(0 reviews)
View Profile
Remote Monitoring and Management software as a service for MSPs and IT departments. Monitor and manage all your servers and networks using your IOS device, Android device or our web app. Active Directory, Windows Administration, VMware, Hyper-V, Xenserver, Office 365, Google Apps and Microsoft Exchange all support. SSH, Telnet, VNC, RDP, ARD as well. Mobile-first RMM SaaS. Monitor and manage all your servers and networks using your phone.

by Image Retail Solutions

(0 reviews)
View Profile
Remote access & support software. Self hosted solution; run on your own server. One-off cost, no subscription or ongoing charges! Features remote access, remote monitoring, automation/scripting, anti-virus and more. Includes a wealth of additional features such as customer database & ticketing system, billing and PSA with Direct Debit integration, etc. A complete software solution for any I.T. support company or department. Remote access & support software. Self hosted solution; run on your own server. One-off cost, no subscription or ongoing charges!

by Cireson

(0 reviews)
View Profile
Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote support apps integrate into your ITSM tool of choice, helping to increase first-call resolution while reducing unnecessary escalations and associated costs. By securely delegating SCCM functionality to Support Teams, Analysts can provide faster problem resolution. Built to power efficient Incident Resolution, our Remote Support software integrates SCCM features into your Service Desk.

by Barracuda Networks

(0 reviews)
View Profile
Managed Workplace is the first RMM tool to include a built-in security assessment. The platform enables MSPs to quickly assess customers networks, deliver multi-layered security, monitor anomalies, and seamlessly recover data in the event of an attack. With Managed Workplace, MSPs can create comprehensive multi-layered security service offerings and deliver them profitably and efficiently. Further, they can easily demonstrate their value with detailed reporting. Managed Workplace is a security-centric remote monitoring and management (RMM) tool.

by pcvisit Software AG

(0 reviews)
View Profile
IT-Probleme zu lsen wird mit pcvisit Software zur Herzenssache. Unsere Fernsupport-Software ist sicher und hochverfgbar. IT-Probleme zu lösen wird mit pcvisit Software zur Herzenssache. Unsere Fernsupport-Software ist sicher und hochverfügbar.

by Chatvisor

(0 reviews)
View Profile
Chatvisor helps companies improve their company-customer communication. Chatvisor is an integrated customer service and web analytics platform to deliver better customer experience, reduce costs in customer support and increase conversions along the whole customer journey. Chatvisor is an integrated customer engagement and support platform powered by next level web analytics and co-browsing.

by Ultra VNC

(0 reviews)
View Profile
Desktop solution that helps businesses access and control remote PCs, share screens, chat, transfer files and more. Desktop solution that helps businesses access and control remote PCs, share screens, chat, transfer files and more.

by Coview

(0 reviews)
View Profile
Frustration-free customer support for your web app. Coview lets your users easily capture their browser screen (with a screenshot or video) to show you where theyre running into problems. Coviews cobrowsing feature allows your support staff to connect instantly to your customers browser and guide them on their own screen. Coviews debugging feature collects full code-level info and helps you solve more technical issues effortlessly. All this with no downloads or redirects for your user! Empower your support team with real-time customer screen sharing, screen capture and automatic code-level info logging

by Vision Admin

(0 reviews)
View Profile
A cloud-based platform for automated computer system management, monitoring, and remote access. A cloud-based platform for automated computer system management, monitoring, and remote access.

by Channel.me

(0 reviews)
View Profile
Cobrowsing helps you support visitors on your website, just like IT supports you remotely on your computer. No-download, web screen sharing for sales and support teams

Remote Support Software Buyers Guide

What is remote support software?

Remote support software allows IT professionals to provide remote computer support to both customers and internal network users. By making use of tools like screen sharing and text chat, IT support staff can assist users with technical support issues as if they were sitting at the same workstation or mobile device as the end user. Remote support sessions can then be recorded in their entirety in order to be used at a later date for customer service, training, or compliance purposes.

The benefits of remote support software

  • Improved customer service:  By placing the IT specialist and customer in the same virtual space, remote support software allows companies to decrease the turnaround time needed to solve customer service issues. Remote support software apps also utilize call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data.
  • Powerful training tools:  Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
  • Internal IT support:  Remote support software also allows your IT staff to support internal employees. By allowing you to access mobile devices and desktops within your own organization, IT staff can install, troubleshoot, and update software remotely. IT specialists can also use remote desktop control to train users on how to use apps vital to your organization's operation.

Typical features of remote support software

  • Remote access/control:  Allows support staff to control client screens remotely.
  • Screen sharing:  Shares the current view of a client's screen with other remote users.
  • Real-time chat:  Allows users to chat with remote clients and other users.
  • File sharing:  Transfers files between remote devices during support sessions.
  • Session recording:  Records active support and chat sessions for auditing and training.
  • Diagnostic tools:  Allows support personnel to access a client's system information, such as hardware and software configurations.

The remote support software directory lets you filter by feature(s) to view only options that meet your business needs, which can help narrow your software shortlist.

Considerations when purchasing remote support software

  • Remote support vs. remote access:  Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your organization's software and hardware. In these cases, customer service features like real-time chat and session recording may incur additional costs.
  • Security concerns:  Depending on the type of information being shared via remote support apps, it's important to consider industry standards for what can and cannot be shared between users. Using a desktop sharing feature may violate personal or corporate privacy regulations (e.g., HIPAA, DOD) as it could inadvertently expose data between the screen sharer and the remote viewer.
  • CRM integration:  Many CRM offerings currently have built-in customer support functionality that allows support staff to communicate directly with customers via chat windows and record these transactions as part of a customer service transaction. In many cases, this functionality may eliminate the need for remote support software.
  • Remote support software will increasingly depend on artificial intelligence (AI) and machine learning to automate customer service:  AI is already being used to communicate with users via automated chatbots. Considering that 68% of small businesses will adopt AI in some respect over the next one to two years , expect to see an expansion of its role in the remote support software space. Not only will we see AI engaging with customers to diagnose serviceable symptoms, we will also see AI accessing remote devices to automatically resolve issues in a more efficient manner.
  • Remote employees means remote support:  Employers and employees are increasingly seeing the benefits of working remotely . As a result, the coming years will see more and more companies of all sizes shifting to a decentralized workplace, bringing new challenges to the remote support sector. Companies must continue to find reliable ways to support a mobile workforce that has become more reliant on the use of integrated mission-critical apps.