364 results
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Zendesk Chat, formerly Zopim, lets you monitor and chat with your website visitors in real-time. Learn more about Zendesk
Zendesk Chat is a live chat software that helps businesses deliver real-time support on web, mobile, and messaging services such as Whatsapp. Reduce customer wait times with trigger based messaging and chatbots to tackle common questions immediately. Automatically create tickets from each chat interaction by enabling Chat with our help desk solution today. Learn more about Zendesk
Zendesk Chat is a live chat software that helps businesses deliver real-time support on web, mobile, and messaging services such as Whatsapp. Reduce customer wait times with trigger based messaging and...
  • Proactive Chat
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  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Freshchat is a modern messaging software built for customer engagement teams to talk to prospects and customers across channels. Learn more about Freshchat
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitors questions are smarter and faster. Learn more about Freshchat
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Fres...
  • Proactive Chat
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Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers. Learn more about Verloop
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Enables you to quickly respond to customers across channels with bot-to-human and human-to-human interactions, improving customer engagement and satisfaction. Be Omnipresent - Deploy our bot on your website, app, Facebook page, and WhatsApp number. Connect, sync data, and automate workflows on the fly with 60+ native integrations. Learn more about Verloop
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Enables you to quickly respond to customers across chann...
  • Proactive Chat
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LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time Learn more about LiveChat
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. Learn more about LiveChat
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their q...
  • Proactive Chat
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  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent
LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal in...
  • Proactive Chat
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  • Offline Form
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  • Geo Targeting
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HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. Learn more about HubSpot Service Hub
HubSpot's free live chat software helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a video, you'll scale your live chat so you can answer more questions, quickly -- even when agents are busy or away. Whether you want to close more deals over live chat, convert more leads, or solve customer questions, HubSpot's live chat software will help you do it. Sign up for free today. Learn more about HubSpot Service Hub
HubSpot's free live chat software helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a vi...
  • Proactive Chat
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All-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. Learn more about CommBox.io
CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. As a completely open, customized and secure platform CommBox lets you conduct seamless omnichannel communication between marketing, sales, IT, customer support and your customers anytime, anywhere, wherever it is most convenient through bots, email, chat, video, voice, SMS, social media and through other digital channels. Learn more about CommBox.io
CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. As a completely open, customized and secure platform Com...
  • Proactive Chat
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User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes. Learn more about User.com
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Live Chat? Swing by and get a free 14-day trial with no upfront payment and get access to all the tools today. Learn more about User.com
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of c...
  • Proactive Chat
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  • Geo Targeting
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Use the Trengo live chat to support, engage and convert your customers on your website or in your own application. Learn more about Trengo
Offer your customers the best experience on your website or in your own application with Trengo live chat. Chat real-time with leads and customers or automate conversations with chatbots. Add different channels to your website widget and let customers pick their preferred communication channels. Scale your communication and add more channels like Email, Social messaging, Voice and many more to the Trengo inbox. Learn more about Trengo
Offer your customers the best experience on your website or in your own application with Trengo live chat. Chat real-time with leads and customers or automate conversations with chatbots. Add differen...
  • Proactive Chat
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Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads. Learn more about Pipedrive
Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and how it replies. Have available sales reps add a human touch with Live Chat from their phones or desktop. If your team gets busy, Chatbot steps in so no leads slip away. Both tools are available in the LeadBooster add-on, which can be added to any Pipedrive CRM plan. Start your 14-day free trial. Learn more about Pipedrive
Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and ho...
  • Proactive Chat
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  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Build better customer relationships with the #1-rated Business Messenger. Learn more about Intercom
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging. Learn more about Intercom
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. Th...
  • Proactive Chat
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  • Offline Form
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  • Third Party Integration
  • Geo Targeting
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Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via y...
  • Proactive Chat
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#1 free live chat and contact center software used by over 4 million companies. Also comes with free CRM and email marketing. Learn more about Bitrix24
If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free - you can have as many chat sessions as you need, without limitations. Second, we don't limit the free edition to a single chat agent - you get twelve chat agents free of charge. Third, Bitrix24 is a fully featured omnichannel contact center. Learn more about Bitrix24
If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free - you can have as many chat sessions as you need, without limitations. Seco...
  • Proactive Chat
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Respond fast to customer needs with Front for live chat. Get answers or resolve issues with Front's customer communication platform. Learn more about Front
Respond instantly to all your customers' needs with Front for live chat. There's no quicker or more convenient way to get answers, resolve issues, or give feedback with Front's customer communication platform. Front's platform helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] Try Front for free. Learn more about Front
Respond instantly to all your customers' needs with Front for live chat. There's no quicker or more convenient way to get answers, resolve issues, or give feedback with Front's customer communication p...
  • Proactive Chat
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Deliver personalized one-on-one support to every customer using a simple yet powerful free live chat software provided by EngageBay. Learn more about EngageBay
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful and long lasting relationships by talking to customers over live chat. Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate and customize the chat message based on several factors like the page the visitor is browsing, location, referral website, new or returning visitor and many more. Learn more about EngageBay
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful and long lasting relationships by talking to customers over live chat. ...
  • Proactive Chat
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ProProfs Chat helps you offer proactive support to customers, boost engagement, capture leads, identify upsell opportunities, & more. Learn more about ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI. Learn more about ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can r...
  • Proactive Chat
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ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. Learn more about ChatBot
Automate key tasks right away by creating multipurpose chatbots with diverse templates and a visual builder. Connect ChatBot with various tools and platforms using one-click integrations, the open API, webhooks, and Zapier. Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services. Learn more about ChatBot
Automate key tasks right away by creating multipurpose chatbots with diverse templates and a visual builder. Connect ChatBot with various tools and platforms using one-click integrations, the open API,...
  • Proactive Chat
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  • Offline Form
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  • Geo Targeting
  • Website Visitor Tracking
Try the #1 rated Live Chat & Helpdesk designed for Shopify, Magento and BigCommerce. Close more sales faster. Start now for free! Learn more about Gorgias
The highest-rated live chat specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Gorgias isn't just chat; connect with customers in real-time on your site or over Social Media. Set up automatic replies to common questions. Edit/refund orders, apply loyalty points, manage subscriptions & more, all in one place. Add templates, rules & macros. Cut support time and turn your visitors into customers. Connect your Shopify store in minutes & try now with a free trial. Learn more about Gorgias
The highest-rated live chat specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Gorgias isn't just chat; connect with customers in real-time on your site or over Social...
  • Proactive Chat
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  • Geo Targeting
  • Website Visitor Tracking
REVE Chat is a multi-channel live chat software that provides instant assistance to customers for better sales and support. Learn more about REVE Chat
REVE Chat is a multi-channel cloud-based live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers. Learn more about REVE Chat
REVE Chat is a multi-channel cloud-based live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions. Businesses can instantly ...
  • Proactive Chat
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Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main...
  • Proactive Chat
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  • Offline Form
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  • Geo Targeting
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With BOTNATION.AI, Improve your business and customer engagement with chatbot and conversational marketing Learn more about BOTNATION AI
Marketing Oriented & Self Service. Create your first Chatbot in minutes: Ergonomic interface, without a line of code, drag & drop, copy / paste, native A/B Testing, collaborative mode, real-time testing, etc. BOTNATION GUIDES YOU WITH +300 HELP TUTORIALS ONLINE, interactive guides, videos, examples, contextual help and online experts. An ergonomic platform, interactive tutorials, templates, online help, explanatory videos, etc. Everything is done to simplify the creation of your chatbot. Learn more about BOTNATION AI
Marketing Oriented & Self Service. Create your first Chatbot in minutes: Ergonomic interface, without a line of code, drag & drop, copy / paste, native A/B Testing, collaborative mode, real-time testin...
  • Proactive Chat
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  • Geo Targeting
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Zoho Desk embeddable live chat widgets for your customer service team. Now you can support your customers through your website & apps.
Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the help center with contextual AI, so your agents can respond and help them find answers faster. Our free plan gives you 3 users free to head start your operations.
Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable l...
  • Proactive Chat
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The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. You get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. See how Service Cloud helps you deliver fast, personalized customer service that drives growth and improves customer satisfaction.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. You get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesfor...
  • Proactive Chat
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Beautiful Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. GDPR Ready and Accessible.
Olark Live Chat is the easiest way to start talking to the customers who are browsing your website. Add an Olark chat widget to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with robust data and powerful customer insights.
Olark Live Chat is the easiest way to start talking to the customers who are browsing your website. Add an Olark chat widget to your site and start helping more customers and closing more sales. Olark ...
  • Proactive Chat
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Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers.
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Reply from the agent dashboard in your browser, desktop app or mobile app and we'll make sure it gets delivered.
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Chat in real-time with customers and prospects while they are on your website and generate leads.
Chat in real-time with customers and prospects while they are on your website. Turn website visitors into customers. Designed for businesses of all sizes. Be connected with customers and prospects with Birdeye.
Chat in real-time with customers and prospects while they are on your website. Turn website visitors into customers. Designed for businesses of all sizes. Be connected with customers and prospects with...
  • Proactive Chat
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  • Offline Form
  • Transfers/Routing
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  • Geo Targeting
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Text enable your website. Turn online conversations into text message conversations with Webchat. 2020 Top Marketing Software Winner
Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation convenient by allowing the conversation to move to text which is better for your customers and your business. Save time, be convenient and see how Webchat can work for your business. Podium is trusted by over 50,000 businesses.
Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation con...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Cloud-based solution that helps businesses add live chat to websites, use canned responses, share files, and more.
Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction. We now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites! What are you waiting for? Sign up and start chatting today!
Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share informat...
  • Proactive Chat
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Smartsupp is a FREE Live chat with video recordings made for your website.
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 284 000 users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics. Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 284 000 users worldwide. T...
  • Proactive Chat
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  • Offline Form
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  • Geo Targeting
  • Website Visitor Tracking
3CX is a communications system with an integrated live chat feature. Chat or call with your website or FB visitors in real-time
3CX is a communications system with an integrated live chat feature. Your website and Facebook page visitors can start a chat or call in real-time. Your agents can answer them immediately from their 3CX web client or app. If chat is not enough, they can switch to a call or video in a single click. Connect visitors to your sales team and watch conversion rates skyrocket! Keep all your communications on one platform; save admin time, and monthly subscriptions.
3CX is a communications system with an integrated live chat feature. Your website and Facebook page visitors can start a chat or call in real-time. Your agents can answer them immediately from their 3C...
  • Proactive Chat
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  • Offline Form
  • Transfers/Routing
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  • Geo Targeting
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Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics....
  • Proactive Chat
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Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while als...
  • Proactive Chat
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The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is an enterprise phone system with superpowers - cloud PBX combined with video conferencing, advanced IVR, conversational AI, call pop, mobile app for iOS and Android, call recording, voicemail to text, virtual fax, deal tracking, ticket management, sentiment analysis, analytics and more. Nextiva has had zero outages since 2018, holding true to the promise of 99.999% uptime. In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference.
Nextiva is an enterprise phone system with superpowers - cloud PBX combined with video conferencing, advanced IVR, conversational AI, call pop, mobile app for iOS and Android, call recording, voicemail...
  • Proactive Chat
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HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you increase sales & improve customer support.
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow faster. Try HelpCrunch for free for 14 days. Other features included: - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon).
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow faster...
  • Proactive Chat
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Kayako Live Chat Software instantly connects with customers to Reduce Response Rates and Connect Times. See a Free Demo + Test Trial!
Kayako Live Chat Software improves your client services by reducing response rates with quicker connect times. Request a Demo and see how Kayako works for you. Save money and Instantly respond to customers with personalized interactions. Kayako scales our support and pricing to grow your business. Simple set-up and integration for a customized client-service software experience. Kayako connects the Live Chat dots and effortlessly unifies customer service across chat, social, email & phone
Kayako Live Chat Software improves your client services by reducing response rates with quicker connect times. Request a Demo and see how Kayako works for you. Save money and Instantly respond to cust...
  • Proactive Chat
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With Drift live chat software you can start chatting with your website visitors in real-time and qualify leads faster.
Drift is the world's first conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence. Schedule a free demo
Drift is the world's first conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelera...
  • Proactive Chat
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  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Simplifies WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age.
Sirena is the solution that helps businesses get discovered, communicate, and drive growth in the messaging age. Allow every department of your company to have a unique WhatsApp line to centralize communications and track their interactions with your business. No more using a personal WhatsApp to chat with clients. Using approved templates, provide an immediate response to all inquiries from customers from any channel through WhatsApp
Sirena is the solution that helps businesses get discovered, communicate, and drive growth in the messaging age. Allow every department of your company to have a unique WhatsApp line to centralize com...
  • Proactive Chat
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  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
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SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minut...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone te...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
SnapEngage is an enterprise, dedicated chat solution that enables sales and customer service teams to convert leads and engage clients.
Drive proven results for your business with SnapEngage. Our dedicated enterprise website chat and bots solutions increase website conversion rates and improves customer satisfaction for sales and customer service teams. SnapEngage meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs and Help Desks. We're committed to long-term success with award-winning customer support, professional services, and personalized training.
Drive proven results for your business with SnapEngage. Our dedicated enterprise website chat and bots solutions increase website conversion rates and improves customer satisfaction for sales and custo...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
The Leading Enterprise Communication Hub
Manage messages from employees and external customers in a single platform. Reduce operational costs and keep your online customer service team focused on solutions, with fewer distractions and all the tools needed for exceptional customer experience. Connects to social networks, apps and websites.
Manage messages from employees and external customers in a single platform. Reduce operational costs and keep your online customer service team focused on solutions, with fewer distractions and all the...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Genuine, personalized, and easy to use, Comm100 Live Chat now offers a free plan with unlimited agents and chats.
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat. Front-line marketing and sales, service, and support use Comm100 Live Chat including Rackspace, Stanford University, and Canadian Blood Services. Comm100 now offers a FREE plan with unlimited agents and chats. Check it out!
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Contact At Once!, a LivePerson company, provides chat, text and mobile messaging solutions for automotive, multifamily and Real Estate.
Faster than a phone call, more powerful than an email, able to set appointments and send videos in a single text...yes, were talking about Contact At Once! Our all-in-one messaging platform works across devices, so you can initiate chat and text conversations with consumers and sell more. From the widest software deployment options to the only truly complete conversation management solution, come see why our customers rate us #1 in satisfaction.
Faster than a phone call, more powerful than an email, able to set appointments and send videos in a single text...yes, were talking about Contact At Once! Our all-in-one messaging platform works acros...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
macOS & iPad application that allows you to send messages on multiple services, and schedule messages to be sent.
One App for 22+ messaging services WhatsApp, Facebook Messenger, Hangouts, Telegram, Skype, Slack, Twitter, Discord, GroupMe, Facebook Page messenger, VK,Chat, Tinder and many ,ore Note: One Chat is a wrapper app, combining all the messaging services. Experience will be 100% similar to web extension of those services, which extra features as follows. Features: Schedule message to send them at a planned time. Use Multiple parallel accounts of the same service. Privacy mode.
One App for 22+ messaging services WhatsApp, Facebook Messenger, Hangouts, Telegram, Skype, Slack, Twitter, Discord, GroupMe, Facebook Page messenger, VK,Chat, Tinder and many ,ore Note: One Chat is ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time.
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Zoho SalesIQ helps engage site visitors in real-time to convert them into paying customers. SalesIQ has 100,000 users worldwide.
Hassle-free live chat software re-imagined for business growth. Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.
Hassle-free live chat software re-imagined for business growth. Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Ge...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
See how visitors really use your site with Dynamic Heatmaps, Visitor Recordings, Form Analytics, Live Chat, Polls, and more!
Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required. In addition, Lucky Orange is easy to use, ready to go out of the box, and every plan includes full access to all of our features, including Dynamic Heatmaps, User Recordings, Live Chat, Surveys & Polls, Conversion Funnels, Realtime Dashboard, and Daily Email Reports.
Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required. In...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Crisp is much more than a freelive chat software. We provide great product that comes with multiple features to delight your customers.
Greatly appreciated by SMB's and startups, our Live Chat Software is even more! Our live chat comes with a shared inbox that allows companies to increase internal collaboration and improve conversational experience with your leads and customers on multiple channels. Used by more than 100 000 customers in the world, ou Live chat offers innovative features that will delight your teams and your customers.
Greatly appreciated by SMB's and startups, our Live Chat Software is even more! Our live chat comes with a shared inbox that allows companies to increase internal collaboration and improve conversation...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Business messenger with multi channel features as Calls, Online Chat, Email, Facebook messages and much more. All your company needs.
JivoChat is the business messenger solution your team needs to drive online engagement. The live chat function offers functionalities such as the ability to monitor visitors, communicate with them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one application. Never lose the opportunity to engage: even while you¿re offline, your website visitors can leave messages for you to pick up later. Use JivoChat to convert visitors into clients today!
JivoChat is the business messenger solution your team needs to drive online engagement. The live chat function offers functionalities such as the ability to monitor visitors, communicate with them via ...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:...
  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integration
  • Geo Targeting
  • Website Visitor Tracking

Live Chat Software Buyers Guide

What is live chat software?

Live chat software augments customer support, lead generation, and customer engagement by allowing businesses to interact with customers in real-time through a chat-based conversational UI (user-interface).

There are two types of live chat systems:

  • Widgets: Conversational interfaces that can be integrated into existing websites
  • Standalone solutions: Software solutions that include a wider range of features, such as interaction tracking, and response rate and conversion rates tracking

The benefits of live chat program

  • Improved sales conversions: Live chat software accelerates the sales process as customer queries related to a product or service are addressed in real-time, translating into faster checkout and increased sales volume.
  • Reduced cost of customer support: Traditional methods of customer support through phone and email often prove expensive and inefficient, as agents can handle only one customer query at a time. Live chat program allows agents to respond to multiple queries at a time.
  • Inspiration for new products and services: In this age of fierce competition and evolving customer needs, small businesses need to keep an eye on new innovations, ideas, and areas for improvement. A live chat program provides businesses with a log of customer inquiries, complaints, requests and suggestions, which can be analyzed to come up with new ideas for their products and services.

Typical features of live chat software

  • Customized branding: Enables users to embed business branding into the chat interface by customizing different items such as pop-ups and a chat button.
  • Real-time chat: Enables real-time chat sessions between agents and customers.
  • Offline form: Captures queries on the chat interface if a customer wants to reach out outside business hours. These inquiries are forwarded to the agents' inboxes for follow-up.
  • Proactive chat: Enables agents to initiate chat sessions with online customers through a rule-based engine that flags agents if an online customer needs help.
  • Transfers/routing: Transfers a customer inquiry to other available agents if the assignee is unable to respond within a specified time.

Considerations when purchasing live chat program

  • Mobile-responsive interface: To make the best use of a live chat program for sales and customer support, businesses cannot afford to miss out on the customers who are using smartphones. Without a mobile-responsive interface, customers will need to use their laptop or desktop to access the live chat support.
  • Third-party integrations: Small businesses use a number of customer-facing solutions related to sales, CRM, marketing and customer support. Since each of these solutions involves customer interaction, live chat software integration can help improve engagement across each of these. For example, an email marketing integration with live chat software enables users to embed a live chat button in the body of the email, which allows people to start a text conversation directly from the email. Also, live chat software integration with a content management system allows users to add a live chat button to their website.
  • Businesses are looking for new ways to monitor agent performance: Customer agents are the cornerstone of customer-facing teams. Therefore, businesses are looking for new and more effective methods to measure agent performance. According to a Capterra report on customer service trends, businesses are moving towards "portable reviews of customer service agents." Small businesses should evaluate products that include analytics features specific to agent performance.
  • [Chatbot integration with live chat software is the next big thing: Chatbots are conversational interfaces built on machine learning and artificial intelligence platforms. Live chat software, when integrated with chatbot, allows users to answer basic customer queries without involving a live chat agent, thereby improving availability and reducing cost.