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Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about Rescue
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about Rescue

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visit Learn more about ZoomInfo Chat
Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else. Learn more about ZoomInfo Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a fully-featured help desk and live-chat Software with over 195+ integrations. Streamline all communication channels and manage them from a single shared company inbox. Enjoy social media integrations, unlimited ticket browsing history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Start with a 14-Day free trial, no credit card needed, no contracts. Learn more about LiveAgent

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. Learn more about Freshchat
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. W ith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation Learn more about Freshchat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
HubSpot's free live chat software helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a video, you'll scale your live chat so you can answer more questions, quickly -- even when agents are busy or away. Whether you want to close more deals over live chat, convert more leads, or solve customer questions, HubSpot's live chat software will help you do it. Sign up for free today. Learn more about HubSpot Service Hub

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads. Learn more about Pipedrive
Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and how it replies. Have available sales reps add a human touch with Live Chat from their phones or desktop. If your team gets busy, Chatbot steps in so no leads slip away. Both tools are available in the LeadBooster add-on, which can be added to any Pipedrive CRM plan. Start your 14-day free trial. Learn more about Pipedrive

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Combine customer chat and employee chat with the all-in-one Genesys Cloud CX solution that unifies communications across your business Learn more about Genesys Cloud CX
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Try the #1 rated Live Chat & Helpdesk designed for Shopify, Magento and BigCommerce. Close more sales faster. Start now for free! Learn more about Gorgias
The highest-rated live chat specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Gorgias isn't just chat; connect with customers in real-time on your site or over Social Media. Set up automatic replies to common questions. Edit/refund orders, apply loyalty points, manage subscriptions & more, all in one place. Add templates, rules & macros. Cut support time and turn your visitors into customers. Connect your Shopify store in minutes & try now with a free trial. Learn more about Gorgias

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
A human + bot hybrid live chat software that lets companies automate their customer support. Learn more about Kommunicate
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Learn more about Kommunicate

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
WotNot speaks your mind to your customers, leads, and visitors with the help of our personalized, smart AI-chatbot! Learn more about WotNot
WotNot lets you create your chatbot from scratch in seconds, 100% codeless! So simple, even your granny can use it! All thanks to an intuitive chatbot builder in the form of a drag-and-drop visual editor. WotNot helps you generate leads, answer queries & take appointments automatically, freeing your team while they can focus on more complex issues. 24x7 Support | Free Plan | Unlimited Users | No C.C Required Sign up now! Learn more about WotNot

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Kindly enables brands to build exceptional customer experiences that boost online sales and improve customer satisfaction. Learn more about Kindly
Kindly enables brands to build exceptional customer experiences that boost online sales and improve customer satisfaction. Live Chat, Conversational AI, Virtual Shopping Assistants, Cart Abandonment and Conversion Optimization software in one integrated platform, Kindly offers users a first-class customer experience that turns visitors into repeat buyers. Learn more about Kindly

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Slack is your Digital HQ. Welcome to the command center of your workday.
Slack is your Digital HQ. Welcome to the command center of your workday. Discover a more flexible way to work with all your people, apps and partners in one space. Slack connects people with each other and with their tools and data. Equip teams to be their most efficient and productive—to save time, increase ROI and open up all kinds of opportunities. Slack isn’t just a tool for sending messages. It’s a place where work flows between all your teams, tools, customers and partners. Learn more about Slack

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more.
Messaging app that enables real time customer communications for small businesses. Learn more about WhatsApp

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Zendesk offers industry leading live chat software that¿s quick to implement and easy to use.
Zendesk offers industry leading live chat software that's quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and in apps-like WhatsApp. Pair it seamlessly with Zendesk's customer support solution to reduce customer wait times and increase efficiency. Response times can be as fast as 30 seconds and agent performance can improve by 25% after switching to Zendesk. Learn more about Zendesk Suite

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Zoho Desk embeddable live chat widgets for your customer service team. Now you can support your customers through your website & apps.
Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the help center with contextual AI, so your agents can respond and help them find answers faster. Our free plan gives you 3 users free to head start your operations. Learn more about Zoho Desk

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. Learn more about LiveChat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Increase customer satisfaction and team efficiency with Intercom’s market-leading messenger, smart automation and self-service tools.
Increase customer satisfaction and team efficiency with Intercom’s market-leading messenger, smart automation and self-service tools for personalized live chat at scale. Chat with customers in your product, app and on your website and manage conversations in a next-generation Inbox that’s easy to set up and use. Plus, leverage a full suite of customer communication tools for sales, marketing and support to engage customers with proactive outbound messaging, interactive product tours and more. Learn more about Intercom

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management. Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn. Learn more about TeamSupport

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Userlike is the leading GDPR-compliant software for live chat and messaging that allows businesses to win and nurture customers.
Userlike is the leading software solution for live chat and customer messaging in Germany. Chats from your website, WhatsApp, SMS and more all land in one inbox, Userlike’s Message Center. To generate more leads, benefit from Userlike’s professional service features. Exchange PDFs and voice messages directly in the chat or switch to a video call with just one click. With Userlike’s AI Automation Hub, create AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Learn more about Userlike

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the customer service platform for business of all sizes, empowers every service employee from the contact center to the field with innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals, Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted. Learn more about Salesforce Service Cloud

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
#1 free live chat and contact center software used by over 8 million companies. Also comes with free CRM and email marketing.
If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free ¿ you can have as many chat sessions as you need, without limitations. Second, we don't limit free edition to a single chat agent ¿ you get twelve chat agents free of charge. Third, Bitrix24 is a fully featured omnichannel contact center. Learn more about Bitrix24

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Webchat enables you to convert more website visitors into customers and deliver remarkable customer support through live chat
Birdeye Webchat enables you to capture and convert leads from your website. We allow you to talk to customers in real-time, use a chatbot to automate responses to frequently asked questions, or if you are busy, text them back when you have a moment. A single unified inbox allows you to manage all customer conversations in one place. Reporting helps you track the number of active conversations, measure and compare agent productivity, average resolution time, and much more. Learn more about Birdeye

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Beautiful Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. GDPR Ready and Accessible. API.
Olark Live Chat is the easiest way to add live chat to your website. Over 40,000 organizations including small businesses, large businesses, non-profits, government entities, and higher education choose Olark. Add an Olark chat box to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with automation, chatbots, and key customer insights. GDPR Ready, WCAG 2.1 AA Accessible, and NIST 800-53 Learn more about Olark

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
More than just live chat. Turn online conversations into text message conversations with Webchat. A 2020 Top Marketing Software Winner
Podium Webchat isn¿t just a live chat. It immediately brings the conversation to text, so your customers aren¿t tied down to a browser window. It¿s a simple difference, but it also means you start the conversation with their contact information, so your leads are higher quality and you can immediately start providing excellent customer service. Podium also brings all your leads into one easy-to-use inbox, no matter where they started. Trusted by over 60,000 businesses, see the Podium difference. Learn more about Podium

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers.
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Reply from the agent dashboard in your browser, desktop app or mobile app and we'll make sure it gets delivered. Chatra will soon be merging with Sendinblue. Additional Chatra reviews can be found on the Sendinblue page. Learn more about Chatra

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Enables companies to increase sales, optimize the customer experience and improve team performance through multi-channel conversations.
Conversion it's Zenvia's Sales Engagement solution that allows small and medium-sized companies to measure, optimize and convert sales opportunities through conversations on multiple channels such as WhatsApp, Instagram and FB Messenger. Get a complete management of your commercial team with intuitive and real-time dashboards, shared inbox and an Apps Marketplace with dozens of integrations connected through API, such as Paypal, WooCommerce, Shopify and more. Learn more about Zenvia Conversion

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Deliver personalized one-on-one support to every customer using a simple yet powerful free live chat software provided by EngageBay.
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful and long lasting relationships by talking to customers over live chat. Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate and customize the chat message based on several factors like the page the visitor is browsing, location, referral website, new or returning visitor and many more. Learn more about EngageBay

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based solution that helps businesses add live chat to websites, use canned responses, share files, and more.
Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction. We now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites! What are you waiting for? Sign up and start chatting today! Learn more about Pure Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost
3CX Live Chat is a free live chat solution with extra calling capabilities and team communication features added at no cost. Resolve issues faster through chat and voice. Visitors can chat, call or video call at the touch of a button without dialing numbers. Forward chats with history to agents or groups. Answer messages remotely with free mobile phone apps. Integrate Business Facebook messages and SMS to answer all communications from the same interface. No per user per month fees! Learn more about 3CX

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales.
Tidio combines live chat and chatbots in one tool, so you can delight your customers and improve your sales. It enables you to engage your visitors in real time, send personalized messages, and offer assistance via chatbots, anytime you are busy. Additionally, it connects to Messenger, Instagram, and email, so you can manage all communication channels from one place. Tidio is available on desktop and mobile, so you can answer messages on the go, from every device. Learn more about Tidio

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics. Learn more about tawk.to

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Quickly engage with website visitors and capture lead information with web chat. Broadly helps local businesses win more business.
Quickly engage with website visitors and capture lead information with Broadly. We help local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Generate more leads and provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, flexible mobile payment options, and more. Broadly makes it easy for customers to find you, work with you, and rave about you. Learn more about Broadly

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Use the power of Smartsupp live chat to genuinely connect with your visitors, boost online sales, and improve conversion rates.
Use the power of Smartsupp live chat to genuinely connect with your visitors and boost online sales. Offering both human and chatbot support, businesses benefit from win-win customer service that empower the customer and business, simultaneously. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard. Learn more about Smartsupp

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with Learn more about Text Request

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Front makes it easy to deliver personalized service at scale. Live chat and SMS, in the same place as emails and customer context from
Turn every chat into an opportunity to deliver a stellar customer experience. Front is a customer communication hub that brings every channel in a single platform, so teams can respond quickly and get actionable insights to improve the customer experience. As your needs change, Front's flexible workflows scale with you. Front makes it easy for teams to collaborate and deliver personalized responses, so your customers always feel like the most important one. Learn more about Front

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Learn more about Nextiva

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Learn more about Help Scout

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you increase sales & improve customer support.
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow faster. Try HelpCrunch for free for 14 days. Other features included: - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon). Learn more about HelpCrunch

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
RingCentral Contact Center solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Center cloud solutions and call center software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations. Learn more about RingCentral Contact Center

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Drift is an all-in-one platform that combines Live Chat, Conversational Marketing, and Conversational Sales to help companies grow.
Drift is an all-in-one platform that combines Live Chat, Conversational Marketing, and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. We help companies engage in real-time, personalized conversations with the right customers. Learn more about Drift

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Kayako Live Chat Software instantly connects with customers to Reduce Response Rates and Connect Times. See a Free Demo + Test Trial!
Kayako Live Chat Software improves your client services by reducing response rates with quicker connect times. Request a Demo and see how Kayako works for you. Save money and Instantly respond to customers with personalized interactions. Kayako scales our support and pricing to grow your business. Simple set-up and integration for a customized client-service software experience. Kayako connects the Live Chat dots and effortlessly unifies customer service across chat, social, email & phone Learn more about Kayako

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based IT support software for SMBs with in-house and remote teams.
GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Learn more about GoTo Resolve

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The world's largest open source communications platform.
Talk to visitors and customers in one place, regardless of how they connect with you. Rocket.Chat provides one team inbox for all client communication, enabling companies to support customers on their favorite channels: Email, Messenger, Twitter, Whatsapp, SMS & LiveChat. Combine all messages across channels on Rocket.Chat. Learn more about Rocket.Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Build the ultimate contactless tech stack with Whistle and your property management suite. TryWhistle Free Today!
Travelers, more than ever before, are demanding contactless experiences. NOW is the time to bring Whistle to your hotel. Whistle's revolutionary contactless hospitality software is rated #1 by HotelTechReport and trusted by 10,000+ hoteliers worldwide. Whistle's easy-to-use dashboard drives more bookings, digitizes check-in, enhances guest experiences, improves service scores, boosts positive reviews, streamlines operations, and integrates with 50+ property management systems. TryWhistle Free! Learn more about Whistle Messaging

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Get more out of chat by combining it with live website co-browsing to help customers navigate issues by seeing exactly what they see.
Lucky Orange’s powerful combination of live chat plus live website co-browsing lets customer support agents help customers with website issues by seeing the problem exactly as your customer sees it. Help customers when they’re most likely to need help with intelligent triggers that allow you to invite customers to chat on certain pages, number of visits or time on page. Limit chat to the hours you’re available through office hours so chat only displays when you’re online. Learn more about Lucky Orange

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Genuine, personalized, and easy to use.
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat. Convert visitors to customers, increase sales and improve customer satisfaction with our award-winning Comm100 Live Chat solution. Learn more about Comm100 Live Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking

Live Chat Software Buyers Guide

What is live chat software?

Live chat software augments customer support, lead generation, and customer engagement by allowing businesses to interact with customers in real-time through a chat-based conversational UI (user-interface).

There are two types of live chat systems:

  • Widgets: Conversational interfaces that can be integrated into existing websites
  • Standalone solutions: Software solutions that include a wider range of features, such as interaction tracking, and response rate and conversion rates tracking

The benefits of live chat program

  • Improved sales conversions: Live chat software accelerates the sales process as customer queries related to a product or service are addressed in real-time, translating into faster checkout and increased sales volume.
  • Reduced cost of customer support: Traditional methods of customer support through phone and email often prove expensive and inefficient, as agents can handle only one customer query at a time. Live chat program allows agents to respond to multiple queries at a time.
  • Inspiration for new products and services: In this age of fierce competition and evolving customer needs, small businesses need to keep an eye on new innovations, ideas, and areas for improvement. A live chat program provides businesses with a log of customer inquiries, complaints, requests and suggestions, which can be analyzed to come up with new ideas for their products and services.

Typical features of live chat software

  • Customized branding: Enables users to embed business branding into the chat interface by customizing different items such as pop-ups and a chat button.
  • Real-time chat: Enables real-time chat sessions between agents and customers.
  • Offline form: Captures queries on the chat interface if a customer wants to reach out outside business hours. These inquiries are forwarded to the agents' inboxes for follow-up.
  • Proactive chat: Enables agents to initiate chat sessions with online customers through a rule-based engine that flags agents if an online customer needs help.
  • Transfers/routing: Transfers a customer inquiry to other available agents if the assignee is unable to respond within a specified time.

Considerations when purchasing live chat program

  • Mobile-responsive interface: To make the best use of a live chat program for sales and customer support, businesses cannot afford to miss out on the customers who are using smartphones. Without a mobile-responsive interface, customers will need to use their laptop or desktop to access the live chat support.
  • Third-party integrations: Small businesses use a number of customer-facing solutions related to sales, CRM, marketing and customer support. Since each of these solutions involves customer interaction, live chat software integration can help improve engagement across each of these. For example, an email marketing integration with live chat software enables users to embed a live chat button in the body of the email, which allows people to start a text conversation directly from the email. Also, live chat software integration with a content management system allows users to add a live chat button to their website.
  • Businesses are looking for new ways to monitor agent performance: Customer agents are the cornerstone of customer-facing teams. Therefore, businesses are looking for new and more effective methods to measure agent performance. According to a Capterra report on customer service trends, businesses are moving towards "portable reviews of customer service agents." Small businesses should evaluate products that include analytics features specific to agent performance.
  • [Chatbot integration with live chat software is the next big thing: Chatbots are conversational interfaces built on machine learning and artificial intelligence platforms. Live chat software, when integrated with chatbot, allows users to answer basic customer queries without involving a live chat agent, thereby improving availability and reducing cost.