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Cloud-based IT support software for SMBs with in-house and remote teams. Learn more about GoTo Resolve
GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Learn more about GoTo Resolve

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows. Learn more about ManageEngine ServiceDesk Plus
IT and business service teams can record, manage, and resolve issues raised by end users across a variety of channels such as email, mobile app, self-service portal, chatbot, Microsoft Teams, and Slack. ServiceDesk Plus empowers technicians by automating routine tasks like issue prioritization, classification, assignment, and SLA management. IT managers can focus on improving their workforce productivity through time tracking and KPI reports and dashboards. Learn more about ManageEngine ServiceDesk Plus

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Online Issue Tracking service desk that helps you manage your IT infrastructure, minus the complications. Plus it's ITIL-compliant... Learn more about Freshservice
Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Robust Incident Management functionalities, including key features like workflow automation, make issue tracking easy. Learn more about Freshservice

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Project & code management, together at last. Plan work, track progress, and release code right in Backlog for all-in-one collaboration. Learn more about Backlog
Backlog is the all-in-one online issue management tool for project management, version control, and bug tracking. Bringing together the organizational benefits of project management with the power and convenience of code management, Backlog enhances team collaboration across organizations large and small. Plan work, track progress, and release code updates right in Backlog. Core features include subtasking, custom statuses, kanban-style board, Gantt charts, burndown charts, Git & SVN, and wikis. Learn more about Backlog

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Jira is a fully-featured issue tracker for teams planning and building great products. Learn more about Jira
Jira is the issue tracker for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done. Learn more about Jira

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk & Live Chat Software Tools for every size business. Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certified) 4) Live Chat Software Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, Chats, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 15000 plus companies across the globe. Learn more about Vision Helpdesk

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Zoho Desk is an effective issue tracking software ensures process automation, error-free tracking and makes customer service more easy Learn more about Zoho Desk
Zoho Desk is an effective web-based issue tracking software ensures reliable issue tracking process, stays error-free and makes customer service easy for everyone involved. Advanced process automation , Feedback loops, Cases management, customizable dashboards and reports makes Zoho Desk more easy to track and solve issues faster. The issue tracking cycle begins when the customer tells your company about their questions, and ends when the customer leaves feedback on the support they received. Learn more about Zoho Desk

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Track any issue with our Live-Chat / Ticketing system and win more customers by providing excellent customer service with LiveAgent. Learn more about LiveAgent
Track any issue with LiveAgent, fully-featured help desk & ticketing software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, ticketing, phone support, social media integrations, support portal and API. Learn more about LiveAgent

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged.. Learn more about GitHub
GitHub issues make project management simple. Start with an issue: create an issue to suggest a new idea or track a bug. Then organize and assign tasks to your team. Link issues and pull requests: Track updates to your project without complicating your workflow by cross linking between issues and pull requests anywhere in your GitHub organization. Learn more about GitHub

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
ClickUp is the future of work - it's one app to replace them all. ClickUp is the #1 fastest growing productivity app in 2022. Learn more about ClickUp
ClickUp is an all-in-one productivity platform that eliminates work silos. It's the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards , and more. Easily customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively. By replacing inflexible and overlapping tools, ClickUp helps teams save one day each week! Learn more about ClickUp

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
A modern, web based issue tracking software used by over 50,000 businesses worldwide. Learn more about Freshdesk
Freshdesk is a modern issue tracking system that comes with everything you need to track problems and manage issues. Freshdesk works with traditional channels like email, phone and chat, social media, and can also be added to your mobile app for capturing issues that occur on the go. Freshdesk boosts agent productivity with a slew of automations, internal game mechanics and more. The reporting suite is extensive and helps managers get a quick overview of the biggest bottlenecks in the helpdesk Learn more about Freshdesk

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Shortcut is a fast project management platform built for today's software team. Free for teams up to 10 users. Learn more about Shortcut
Shortcut is a fast, uncluttered project management platform for Agile software teams to plan, build, and launch better products. It combines just the right amount of simplicity and structure to keep software teams happy and productive. Shortcut is designed for developers and features a robust set of popular integrations (GitHub, GitLab, Slack, and more) and a well-crafted API to automate workflows. Free for teams up to 10 users. Learn more about Shortcut

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
A completely reimagined UI, enhanced search and filters, easywork allocation, new portfolio dashboard, and more to transform your work. Learn more about Zoho Projects
Zoho Projects is a cloud based project management software with over 200,000 customers worldwide. It helps you plan your projects, and execute them with perfection. With Projects, you can assign tasks easily, communicate effectively with both your team and clients, be informed on all project updates, get detailed reports on work progress and deliver projects on time, everytime. Learn more about Zoho Projects

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts. Learn more about Naverisk
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing for issue tracking. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. Learn more about Naverisk

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Fast track design review with quick, visual feedback that gets everyone on the same page. Learn more about Volley
With Volley, you can quickly and easily capture feedback on any website, even staging sites. Using the browser extension, you can leave notes and feedback pinpointed to specific design features and add attachments. Volley renders pixel-perfect screenshots as part of the feedback, allowing for a better understanding of all comments. No more games of Telephone via email! Notes are delivered to the selected workspace, and can also be automatically sent to Trello or Jira. Learn more about Volley

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
FaceUp is a comprehensive platform for issue tracking. Allow your employees to share their concerns and ideas with you safely. Learn more about FaceUp
FaceUp is a comprehensive platform for issue tracking. Allow your employees to share their concerns and ideas with you safely. The software has a customizable reporting form and advanced report management, both available in 113 languages. FaceUp is compliant with GDPR, the EU Whistleblowing Direction and Whistleblower Protection Act. It's trusted by 2,700 organizations of all sizes across the world. Try out FaceUp with a 14 day free trial. Learn more about FaceUp

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Halo Service Desk is a single tool to centralise the tracking of issues. Learn more about Halo Service Desk
Halo Service Desk is a single, all-inclusive service desk software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It won't just standardize your processes, but also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. Learn more about Halo Service Desk

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Enablon provides the most complete EHS, Risk and Sustainability Management software on the market designed for Global 2000 companies. Learn more about Enablon Incident Management
The Enablon Safety & Incident Management software enables large & complex organizations to ensure optimal workplace safety, minimal operational disruption and out-of-the-box regulatory compliance with our industry-leading Incident Management software application. Offering the most advanced capabilities, our software helps you comply, report, and predict and prevent incidents, providing a proactive platform to minimize risk. Learn more about Enablon Incident Management

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
With ConSol CM/Complaint you can process customer complaints quickly & efficiently. Eliminate the causes of errors & create 8D reports Learn more about ConSol CM/Complaint
With the software ConSol CM/Complaint, you can process customer complaints quickly and conveniently in one tool: bulky Excel lists or confusing Word documents are a thing of the past. Store all communication with the customer and control returns, warranty claims & repair processes as required. All data can be easily evaluated so that you can easily get to the bottom of the cause of damage. 8D reports included at the push of a button! Learn more about ConSol CM/Complaint

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
IssuTrax is a flexible issue tracking & work-order management solution enhancing productivity, collaboration, and accountability. Learn more about IssuTrax
IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax streamlines incoming issues and automatically assigns them to the appropriate team via a flexible workflow engine to maintain proper ownership giving staff the details needed to focus on their most immediate tasks and providing management a real-time picture of activity Learn more about IssuTrax

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Slack is your Digital HQ. Welcome to the command center of your workday.
Slack is your Digital HQ. Welcome to the command center of your workday. Discover a more flexible way to work with all your people, apps and partners in one space. Slack connects people with each other and with their tools and data. Equip teams to be their most efficient and productive—to save time, increase ROI and open up all kinds of opportunities. Slack isn’t just a tool for sending messages. It’s a place where work flows between all your teams, tools, customers and partners. Learn more about Slack

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Wix is an industry-leading web creation platform that provides everything you need to create, manage and grow your business online. Build a memorable user experience with intuitive design features and experience faster load times with enhanced performance. Reach more customers with advanced marketing and SEO tools while the ultra resilient and flexible infrastructure means your site is ready for any amount of traffic. Plus with enterprise-grade security, your visitor data stays safe 24/7. Learn more about Wix

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk is the leading cloud-based help desk software built for tracking and solving customer problems. Solve tickets easily and track customer issues on any channel:¿ text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations.
Wrike is an IT project management software trusted by 20,000+ companies and over two million users. Streamline your IT management using custom request forms, Kanban boards, Gantt charts, time-tracking , automated workflows and approvals, budget management, and advanced reporting, all in one place. Integrate Wrike with 400+ applications such as GitHub for seamless development and tracking. Customize your workflows so you can see progress at every step. Transform your IT management with Wrike. Learn more about Wrike

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess. Learn more about TeamSupport

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24!
Looking for the best free project tracking software? Meet Bitrix24, one of the world's most popular free project management platforms available in 18 languages and used by over 6 million organizations in 187 countries. Bitrix24 can track just about everything for your projects, including bug tracking, issue tracking or client tracking, but it's just easier to register a free Bitrix24 account and check it out for yourself. Learn more about Bitrix24

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
SolarWinds Service Desk is a highly rated solution for IT teams who want to speed issue resolution, improve SLAs and save valuable time
SolarWinds Service Desk (previously Samanage) is a highly rated IT service desk solution that simplifies issue tracking and resolution with time-saving workflows and automation. Fully-integrated asset management provides a complete picture of asset hardware, software and incident history to streamline issue resolution. Built with ITIL best practices in mind, IT teams can improve SLAs, and spend more time on big picture projects. Learn more about SolarWinds Service Desk

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Learn more about Spiceworks

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
SysAid helps IT work smarter, not harder, with service automation based on a decade of AI information. Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today. Learn more about SysAid

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
The continuous code improvement platform. Proactively discover, predict, and remediate errors with real-time AI-assisted workflows.
Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging. Learn more about Rollbar

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Quickbase helps customers see, connect and control complex projects that reshape our world.
Big ideas aren’t simple to execute. So we’re here to help you tackle any project, no matter how complex. We’re Quickbase. Quickbase helps customers see, connect and control complex projects that reshape our world. Whether it’s raising a skyscraper or coordinating vaccine rollouts, the no-code software platform allows business users to custom fit solutions to the way they work – using information from across the systems they already have. Learn more about Quickbase

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Spreadsheets got you spread thin? Gain peace of mind by switching to a tool built for the demands of issue tracking.
Resolve issues quicker, better. Our simple-to-learn software handles your most complex issues for help desk, customer support, complaint management, and more. Custom-fit to your company without the custom price tag, Issuetrak’s industry-leading software has modernized how businesses problem-solve for over 25 years. Instantly prioritize concerns and escalate issues to the right department so you can cut manual overhead, spend your time more efficiently, and offer your customers faster solutions. Learn more about Issuetrak

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
A simple, fast and scalable bug tracking application that helps you manage bugs easily and deliver great products on time.
Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by 60 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closure, making sure that you build and ship great products on time every time. Set up automatic notifications, business rules and custom workflows to follow and close bugs faster. Define realistic expectations for your clients and surpass them with Service Level Agreements. Learn more about Zoho BugTracker

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
ServiceNow Customer Service Management is built for the digitally connected service economy.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. Learn more about ServiceNow Customer Service Management

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
SpiraTest offers a complete defect and issue tracking solution that manages your entire testing process.
SpiraTest is an integrated Quality Assurance solution that manages requirements, releases, tests, defects, and issues in one environment, with end-to-end traceability. With SpiraTest, log, and capture bugs and issues quickly and easily. Once captured, search, assign, track, and manage the logged issues and defects using powerful SpiraTest dashboards. Categorize your logged defects into different types, each with a customizable workflow and analyze the quality of a system during its lifecycle. Learn more about SpiraTest

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
BOSSDesk, an ITSM (IT Service Management) Service Desk Help Desk and IT Asset Management solution, is available for both Cloud, On-Premise and mobile. An award-winning user-friendly interface and a powerful Service Catalog helps IT departments quickly deploy self-service portals, workflow automations, HR-onboarding, asset management, incident , change and problem management. BOSSDesk is ITIL aligned and helps IT departments streamline ticket management and Optimize and automate processes easily Learn more about BOSSDesk

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Written in PHP, this free issue tracking software is written under GNU protocol.
Written in PHP, this free issue tracking software is written under GNU protocol. Learn more about MantisBT

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
InvGate Service is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premise implementation and 100% code-free configuration, InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution without the overhead of extensive implementations and high cost of ownership. Learn more about InvGate Service Desk

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
We're the most intuitive way of collecting Real-Time Contextual Insights throughout the entire mobile app lifecycle.
Instabug provides in-app feedback and bug reporting to mobile apps looking for issue tracking. After integrating the SDK, it allows you to have a seamless two-way communication with users or testers, while providing detailed environment report for developers. The integration process takes less than a minute and the results are outstanding! The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool. Learn more about Instabug

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
An issue tracking software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
HappyFox is a web based issue tracking software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox Help Desk

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Hiver is a Gmail-based customer service solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected]
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails and live chat queries, as well as run advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Canva, Harvard University, and Vacasa. Learn more about Hiver

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Experience full situational awareness with the only real-time SEO Auditing and Monitoring platform. Because search engines never sleep.
Ensure customers find your most valuable digital content with 24/7 website monitoring from ContentKing, now part of the #1 enterprise organic marketing platform from Conductor. Website changes happen, and they happen fast. That’s where ContentKing for Conductor comes in. As the only real-time SEO monitoring and auditing platform, ContentKing keeps track of everything happening on your site as it happens. No more waiting for a crawl, no more working with lagging data, no more unnoticed issues. Learn more about ContentKing

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Userback helps you collect visual feedback, bugs, and other issues from your website with annotated screenshots, video and more.
Userback is a bug tracking and visual feedback solution that makes it easy for software teams to collect feedback and track issues from inside their apps. Capture highly-contextual feedback with annotated screenshots, video recordings, console logs, session info, and everything you need to resolve issues faster. With kanban boards, inbox views, custom workflows, and integrations, Userback has everything you need to track and resolve issues in the way that works best for you. Learn more about Userback

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Fully-managed issue tracking solution that helps teams quickly and accurately track, resolve and report on issues.
OTRS is a fully-managed issue tracking solution that includes ticketing, workflow/process automation and notification, among its many issue resolution features. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that issues are responded to quickly and the best possible service is delivered in a cost-effective way. Try the issue tracking software today. Learn more about OTRS

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management
Powerful and affordable issue tracking software solution that can be configured to your exact needs.
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line. Learn more about Tracker

Features

  • Assignment Management
  • Dashboard
  • Alerts / Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Task Management