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Issue Tracking Software

Issue Tracking software helps organizations monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk. These applications keep track of tasks from capture to resolution, producing reports, enforcing compliance and optimizing business resources. Issue Tracking software is often web-based and compatible with other software applications. For related solutions see Bug Tracking software, Complaint Management software and Help Desk software.

Featured software

Most reviewed software

Explore the most reviewed products by our users on the Issue Tracking Software

Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows. Learn more about ManageEngine ServiceDesk Plus
IT and business service teams can record, manage, and resolve issues raised by end users across a variety of channels such as email, mobile app, self-service portal, chatbot, Microsoft Teams, and Slack. ServiceDesk Plus empowers technicians by automating routine tasks like issue prioritization, classification, assignment, and SLA management. IT managers can focus on improving their workforce productivity through time tracking and KPI reports and dashboards. Learn more about ManageEngine ServiceDesk Plus

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Backlog streamlines your issue resolution process, from identification to release, so your product can maintain its top-notch quality. Learn more about Backlog
Backlog is the all-in-one issue management tool for project management, version control, and issue tracking. Bringing together the benefits of project management with the convenience of code management, your team can plan tasks, track progress, and release code updates all within the same platform. Features like subtasking, customizable statuses, Kanban boards, Gantt charts, burndown charts, Git & SVN integration, and Wikis keep your team organized and stakeholders informed. Learn more about Backlog

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
BugHerd is the worlds simplest visual Issue Tracking tool for websites. Learn more about BugHerd
BugHerd is the worlds simplest visual Issue tracking tool for websites. BugHerd turns the tedious task of issue tracking into a streamlined process. Point and click to highlight issues and manage them through to completion using the BugHerd Kanban board. Ensure no feedback falls through the cracks. Get started in minutes, with a free 14 day trial. Learn more about BugHerd

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process. Learn more about Zoho Desk
Zoho Desk is a powerful web-based issue tracking software. The issue tracking cycle begins when a customer reports a problem and ends when the customer leaves feedback on the support they received. Zoho Desk helps you manage this entire cycle and ensures a reliable and error-free issue tracking process. Advanced process automation, feedback loops, team collaboration, case management, customizable dashboards, and reports make Zoho Desk an ideal option to track and solve issues faster. Learn more about Zoho Desk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
IssuTrax is a flexible issue tracking & work-order management solution enhancing productivity, collaboration, and accountability. Learn more about IssuTrax
IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax streamlines incoming issues and automatically assigns them to the appropriate team via a flexible workflow engine to maintain proper ownership giving staff the details needed to focus on their most immediate tasks and providing management a real-time picture of activity Learn more about IssuTrax

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Enablon provides the most complete EHS, Risk and Sustainability Management software on the market designed for Global 2000 companies. Learn more about Enablon Incident Management
The Enablon Safety & Incident Management software enables large & complex organizations to ensure optimal workplace safety, minimal operational disruption and out-of-the-box regulatory compliance with our industry-leading Incident Management software application. Offering the most advanced capabilities, our software helps you comply, report, and predict and prevent incidents, providing a proactive platform to minimize risk. Learn more about Enablon Incident Management

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts. Learn more about Naverisk
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing for issue tracking. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. Learn more about Naverisk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time. Learn more about Zoho Projects
Zoho Projects is an online project management tool that helps teams collaborate effectively and complete projects on time. One of its core capabilities is issue tracking, which allows teams to quickly identify, prioritise, and resolve problems that arise during the project lifecycle. Users can easily create and assign issues, set due dates, and track progress in real time. The tool also provides detailed analytics to help team leaders identify bottlenecks and take corrective actions. Learn more about Zoho Projects

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Comprehensive Issue Tracking, Agile Project Management, Test Management and Issue Tracking with Timesheet, Audit log and Reporting. Learn more about JunoOne
Juno.one is an all-in-one project management tool that offers powerful issue tracking features, making it easy for teams to identify, track, and resolve issues quickly and efficiently. With its intuitive issue tracking system, users can log issues, assign them to specific team members, and track their progress in real-time. With Juno.one's issue tracking capabilities, teams can ensure that projects stay on schedule and within budget, delivering high-quality products to their customers. Learn more about JunoOne

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Halo Service Desk is a single tool to centralise the tracking of issues. Learn more about Halo Service Desk
Halo Service Desk is a single, all-inclusive service desk software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It won't just standardize your processes, but also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. Learn more about Halo Service Desk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Fast track design review with quick, visual feedback that gets everyone on the same page. Learn more about Volley
With Volley, you can quickly and easily capture feedback on any website, even staging sites. Using the browser extension, you can leave notes and feedback pinpointed to specific design features and add attachments. Volley renders pixel-perfect screenshots as part of the feedback, allowing for a better understanding of all comments. No more games of Telephone via email! Notes are delivered to the selected workspace, and can also be automatically sent to Trello or Jira. Learn more about Volley

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
An easy-to-use and affordable service desk/help desk, designed to transform the way you manage customer inquiries and support requests. Learn more about Hipporello Service Desk
An easy-to-use and affordable service desk/help desk solution, designed to transform the way you manage customer inquiries and support requests using forms and email. The software natively integrates with Trello, allowing you to handle customer issues collaboratively and ensure exceptional service delivery. Ticket Management: Seamlessly create, track, and prioritize support tickets for timely resolution. Knowledge Base: Empower customers with a centralized repository of FAQs, guides, and troubleshooting resources. Automation: Streamline workflows and automate repetitive tasks to enhance efficiency. Analytics and Reporting: Gain valuable insights into support performance and customer satisfaction metrics. Customization: Tailor the desk to your unique requirements with customizable forms and branding options. Experience unparalleled customer support with our software. Start resolving issues faster and building stronger customer relations. Learn more about Hipporello Service Desk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Jira is a fully-featured issue tracker for teams planning and building great products.
Jira is the issue tracker for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done. Learn more about Jira

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Wix is an industry-leading web creation and business management platform with everything needed to manage and grow an online presence. Craft a seamless user experience with intuitive design features and speedy web performance. Fall back on reliable infrastructure and enterprise-grade security to safeguard visitor data and keep your site running. Expand your reach with marketing campaigns and SEO tools, plus leverage analytics to drive informed decision-making for your business’s success. Learn more about Wix

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged..
GitHub issues make project management simple. Start with an issue: create an issue to suggest a new idea or track a bug. Then organize and assign tasks to your team. Link issues and pull requests: Track updates to your project without complicating your workflow by cross linking between issues and pull requests anywhere in your GitHub organization. Learn more about GitHub

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Boost productivity with customizable Docs, Reminders, Goals, Chat & more. Trusted by 800k+ teams. Streamline workflow today!
ClickUp is an all-in-one productivity platform that eliminates work silos. It's the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more. Easily customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively. By replacing inflexible and overlapping tools, ClickUp helps teams save one day each week! Learn more about ClickUp

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk is the leading cloud-based help desk software built for tracking and solving customer problems. Solve tickets easily and track customer issues on any channel:¿ text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
A modern, web based issue tracking software used by over 50,000 businesses worldwide.
Freshdesk is a modern issue tracking system that comes with everything you need to track problems and manage issues. Freshdesk works with traditional channels like email, phone and chat, social media, and can also be added to your mobile app for capturing issues that occur on the go. Freshdesk boosts agent productivity with a slew of automations, internal game mechanics and more. The reporting suite is extensive and helps managers get a quick overview of the biggest bottlenecks in the helpdesk Learn more about Freshdesk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations.
Wrike is an IT project management software trusted by 20,000+ companies and over two million users. Streamline your IT management using custom request forms, Kanban boards, Gantt charts, time-tracking, automated workflows and approvals, budget management, and advanced reporting, all in one place. Integrate Wrike with 400+ applications such as GitHub for seamless development and tracking. Customize your workflows so you can see progress at every step. Transform your IT management with Wrike. Learn more about Wrike

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent.
Track any customer issue with LiveAgent, a fully-featured help desk & ticket management software. LiveAgent is a multi-channel help desk software full of advanced features including live chat, ticketing, insightful reports, time tracking, over 200 seamless integrations, a self-service portal, and a centralized dashboard. Companies like BMW, Yamaha, and Huawei use LiveAgent to deliver the best customer experience to 150M end users worldwide. Start with a 30-day trial, no credit card needed. Learn more about LiveAgent

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess. Learn more about TeamSupport

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24!
Looking for the best free project tracking software? Meet Bitrix24, one of the world's most popular free project management platforms available in 18 languages and used by over 12 million organizations in 187 countries. Bitrix24 can track just about everything for your projects, including bug tracking, issue tracking or client tracking, but it's just easier to register a free Bitrix24 account and check it out for yourself. Learn more about Bitrix24

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization
SolarWinds Service Desk is a highly rated solution for IT teams who want to speed issue resolution, improve SLAs and save valuable time
SolarWinds Service Desk (previously Samanage) is a highly rated IT service desk solution that simplifies issue tracking and resolution with time-saving workflows and automation. Fully-integrated asset management provides a complete picture of asset hardware, software and incident history to streamline issue resolution. Built with ITIL best practices in mind, IT teams can improve SLAs, and spend more time on big picture projects. Learn more about SolarWinds Service Desk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real Time Updates
  • Reporting & Statistics
  • Prioritization