Top picks

Sponsored

Highly rated software

Singapore Show local products
135 results
Save time and reduce costs with innovations that reimagine your customer relationships. Learn more about Salesforce Service Cloud
Service Cloud, the customer service platform for business of all sizes, empowers every service employee from the contact center to the field with innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals, Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted. Learn more about Salesforce Service Cloud

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Cloud-based IT support software for SMBs with in-house and remote teams. Learn more about GoTo Resolve
GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Learn more about GoTo Resolve

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready! Learn more about Freshservice
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Handling customer complaints is easy when you have the right tools. Try Zoho Desk the industry's favourite complaint management system. Learn more about Zoho Desk
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of multichannel capabilities, advanced reporting functionalities, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free plan gives you 3 users free to head start your customers compliant management operations. Learn more about Zoho Desk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a fully-featured omnichannel complaint management software. Utilize our hybrid ticket stream through which you can follow your customers through different channels but always stay in the same hybrid ticket. Take advantage of our universal inbox which combines all of your customer communication channels into a single, unified inbox. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today! Learn more about ComplianceQuest
End-to-end complaints management to ensure customer delight through complete lifecycle management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigatio n, resolution, and continuous improvement. With ComplianceQuest's Complaints Management software your organization has comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. Learn more about ComplianceQuest

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Extremely flexible service desk ready for complaint management with the possibility to integrate with external platforms. Learn more about Mint Service Desk
Mint Service Desk is a powerful tool that covers all functionalities of Complaint Management. We understand that in many cases there is a need to perform specific integrations with external platforms like i.e. SAP. AVAILABLE ON-PREMISES. Key features: - flexible asset management structure - ticketing system integrated with asset management - email integration - custom ticket types - dynamic fields - document templates and many more. Learn more about Mint Service Desk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
An easy-to-use web-based helpdesk and customer support software to track and manage customer complaints from any channel. Learn more about Freshdesk
With Freshdesk, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and offers a free plan with 10 agent seats, so you can get started right away and make your customers happy! Learn more about Freshdesk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Tidio is a complaint management platform that enables you to provide superb customer support and generate sales with live chat & bots. Learn more about Tidio
Tidio is a powerful, complaint management platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more. Additionally, you can connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms. Learn more about Tidio

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento & BigCommerce stores. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. Learn more about InvGate Service Desk
InvGate Service is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premise implementation and 100% code-free configuration, InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution without the overhead of extensive implementations and high cost of ownership. Learn more about InvGate Service Desk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Learn more about LiveCaller

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
With ConSol CM/Complaint you can process customer complaints quickly & efficiently. Eliminate the causes of errors & create 8D reports Learn more about ConSol CM/Complaint
With the software ConSol CM/Complaint, you can process customer complaints quickly and conveniently in one tool: bulky Excel lists or confusing Word documents are a thing of the past. Store all communication with the customer and control returns, warranty claims & repair processes as required. All data can be easily evaluated so that you can easily get to the bottom of the cause of damage. 8D reports included at the push of a button! Learn more about ConSol CM/Complaint

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
IssuTrax is a flexible issue tracking & work-order management solution enhancing productivity, collaboration, and accountability. Learn more about IssuTrax
IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax streamlines incoming issues and automatically assigns them to the appropriate team via a flexible workflow engine to maintain proper ownership giving staff the details needed to focus on their most immediate tasks and providing management a real-time picture of activity Learn more about IssuTrax

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Zendesk Support is the leading complaint management software built for better customer relationships.
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies.
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management. Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn. Learn more about TeamSupport

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Bitrix24 is #1 free client management (CRM) and complaint management solution used by 8 million businesses worldwide.
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 8 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service ¿ email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View. Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are. Learn more about Vtiger CRM

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.
Customers need to communicate with your team when they run into potential issues. Offering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers many tools built for complaint management. Live chat for teams keeps your agents in the know of all customer communication, while integration to Facebook and email as well as contact forms on your site keep them connected on every channel, every step of the journey. Learn more about Smartsupp

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Qualtrics (CX) is the the ultimate complaint management platform to understand the root cause and follow-up on feedback at scale.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer¿s mindset and point the way to improvements that will generate lasting, happy customer relationships. Learn more about Qualtrics CustomerXM

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
See why companies like Dropbox, Airbnb, and Shopify use Front to lower support costs and increase customer satisfaction.
Front is the leading complaint management software built specifically for support agents. Front allows brands to stop treating customers like tickets and like humans again, whether inquiries come in via email, live chat, SMS, or WhatsApp. It's a true omnichannel support platform with an emphasis on hyper-personalization for improved customer experiences. See why companies like Dropbox, Airbnb, and Shopify use Front to lower support costs and increase customer satisfaction. Learn more about Front

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs. Learn more about SAP Customer Experience

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Quality Management Software; includes electronic document control, training control, corrective action, audit, supplier mgmt, and more.
MasterControl Postmarket Excellence suite of solutions, companies have the best tools to track and resolve customer complaints effectively and ensure regulatory compliance. By storing data in a centralized, cloud-based location, companies can analyse the complaints they receive to detect issues that indicate larger problems. Once a product finally hits the market, monitoring it for any quality issues is vital. This is more effective when done with MasterControl complaint management software. Learn more about MasterControl Quality Excellence

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support.
Be an industry leader in customer service with Issuetrak complaint management software. Designed for omnichannel complaint submission, Issuetrak software gives you instant visibility over the complaint cycle so you respond to feedback faster, better remedy problems, and let your customers feel heard. Learn more about Issuetrak

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A solution focusing on customer feedback, user engagement, and more. Integrate now to get crash and bug reporting as well!
Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You can collect feedback, whether it is complaints, or feature requests, and send surveys to find out their opinion about improvements. The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool. Learn more about Instabug

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox Help Desk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Learn more about Gladly

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM. Learn more about Efficy CRM

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Run a branded loyalty program that excites your customers! Recognize purchases, visits. Increase customer retention and foster growth.
Run a custom branded loyalty program that excites your customers! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. Complete with incentive campaigns, built-in e-mail/sms communications and autopilot operation plus access a vast digital rewards catalog (major brands like Amazon). Several interfaces to choose from, including Standalone, Cloud/Web, Kiosk, Mobile App plus Vend/LightSpeedX, Square POS and Shopify E-Commerce integration. Learn more about Preferred Patron Loyalty

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Hiver is a Gmail-based customer service solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected]
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails and live chat queries, as well as run advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Canva, Harvard University, and Vacasa. Learn more about Hiver

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Complaint management software made easy. Manage complaints with a flexible web-based solution.
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a web-based solution that integrates with a complete Quality Management platform. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management. Learn more about QT9 QMS

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Quality management solution that helps users manage documentation, compliance, design customer complaint workflows, risks, & training.
Qualtrax is a complete quality and compliance software system used to manage and control documentation, automate business processes, manage customizable workflows (like our customer complaint workflow), streamline training management, manage internal and external audits and ensure implementation of critical industry regulations in real-time. Ideal for heavily-regulated industries, where compliance with standards including ISO 17025, 17020, 13485, and 9001, TNI, GFSI, FDA, and FQS are required. Learn more about Qualtrax

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Contracts, risks, insurance, claims, incidents, assets, workflow management software with integrations & dashboard reporting.
Contract, risk, claims, incident, litigation, compliance, & insurance management software, Web-based with features for document management, approval workflow, log history, document templates, email notifications, contact notes, date and time stamps, customizable reporting, and document version control. Fully hosted or self-hosted options available with private labeling and integration to your web site. Multiple currencies and multiple languages. Learn more about A1 Tracker

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Speed up website testing: report straight into your Jira, Trello, Asana etc. with all technical information your devs need to fix them.
Collect website feedback from your team, clients, and users with the feedback widget. It automatically captures a screenshot that your reporter can annotate to get their point across. All issues are sent into your favorite project management tool, with all the technical data needed by developers to understand and reproduce issues. Thanks to our 2-way sync integrations, you can chat and notify status changes your clients without ever leav Learn more about Marker

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
SeeClickFix provides local governments everything needed to collect, manage, resolve, and report on public service requests.
SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done. Learn more about SeeClickFix

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Team inbox and chat tool that empowers teams to truly collaborate around different channels of communication, internal and external.
Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborativ e experience in mind. With Missive, teams focus on growing their business. Learn more about Missive

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
SALUS is the digital safety management system for the modern age. Move your entire safety program to mobile devices and web app.
With the power of SALUS, you can manage safety compliance across your entire organization from a single place. Built with field workers in mind, SALUS is 100% dedicated to safety and mimics existing workflows to simplify use and accelerate adoption. Users can sign and submit forms, track certificates, and manage subcontractors, worksites, and assets all from a mobile or web app. Save time and money when you simplify and centralize your safety with SALUS. Learn more about SALUS

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology. Learn more about NABD System

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial. Learn more about UseResponse

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Ticket Management, Customer Success, Customer Experience, Knowledge Base, NPS, CSAT, CES, Customer portal, Mobile apps, CRM data Sync
Ticketing software Easy to use, Affordable, and Scalable. Built to manage the complexities that teams need to drive customer success and retention. We do this by unifying survey tools, NPS, CSAT, knowledge base, data synchronizations to Salesforce, dashboards, analytics, scheduling tools, team scorecards, and customer success health scoring. Learn more about Supportbench

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way.
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze with HR Acuity - the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations, provide trends through forward-looking analytics, and provide trusted experiences for your people. Learn more about HR Acuity

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Airbrake provides frictionless error monitoring, debugging, and performance insight for your entire app stack.
Airbrake provides frictionless error monitoring and performance insight for the entire app stack. Drill down on recurring exceptions or filter by parameters, users or environment variables. Intelligen t grouping and duplicate detection are presented to ensure users don't get overwhelmed by trivial errors or a mass of emails. Learn more about Airbrake

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care Learn more about C-Desk

Features

  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing