---
description: Discover and compare Free IT Service Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free IT Service Software - Capterra Singapore 2026
---

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# IT Service Software

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> IT Service software helps IT service providers to sell, implement, deliver and bill their services by automating field services and technician management.

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## Products

1. [ManageEngine ServiceDesk Plus](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is the top-rated IT service management platform that gives IT teams more control over IT and ensures a better ROI.
2. [TeamViewer ONE](https://www.capterra.com.sg/software/122252/teamviewer) — 4.6/5 (11620 reviews) — TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents.
3. [Wrike](https://www.capterra.com.sg/software/76113/wrike) — 4.4/5 (2887 reviews) — Wrike is an IT service management software with templates, Gantt charts, advanced security, automated approvals, and 400+ integrations.
4. [EngageBay CRM](https://www.capterra.com.sg/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
5. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
6. [Spiceworks Cloud Help Desk](https://www.capterra.com.sg/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
7. [Pipefy](https://www.capterra.com.sg/software/144848/pipefy) — 4.6/5 (319 reviews) — Pipefy is a no-code platform that gives business teams autonomy while providing IT with stronger control.
8. [Hiver](https://www.capterra.com.sg/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is an AI, IT service desk that is designed for modern teams and does away with the complexity of traditional ITSM tools.
9. [Domotz](https://www.capterra.com.sg/software/149665/domotz-pro) — 4.9/5 (125 reviews) — IT service software that helps teams monitor networks, identify issues early, and deliver faster, more reliable support.
10. [Web Help Desk](https://www.capterra.com.sg/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
11. [Lansweeper](https://www.capterra.com.sg/software/126334/lansweeper) — 4.5/5 (73 reviews) — Discover Your IT. IT Asset Management Software That Finds \& Manages All Assets Across Your Enterprise.
12. [Alloy Navigator](https://www.capterra.com.sg/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
13. [JDisc Discovery](https://www.capterra.com.sg/software/130077/jdisc-discovery) — 4.7/5 (26 reviews) — Enhance IT Service Management with accurate asset data from JDisc Discovery — agentless, automated, and always up to date.
14. [Intelligent Service Management](https://www.capterra.com.sg/software/156351/cloud-service-management) — 4.4/5 (24 reviews) — ISM is an ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management
15. [ITarian](https://www.capterra.com.sg/software/185768/itarain) — 3.8/5 (23 reviews) — Centralized IT management platform that includes remote monitoring, patch management, and more.
16. [Electric AI](https://www.capterra.com.sg/software/187542/electric-ai) — 3.7/5 (23 reviews) — All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free\!
17. [ServoDesk](https://www.capterra.com.sg/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
18. [CMDBuild](https://www.capterra.com.sg/software/149326/cmdbuild) — 4.3/5 (13 reviews) — CMDBuild is an open source web environment for the configuration of custom applications for Asset Management solutions.
19. [iTOP](https://www.capterra.com.sg/software/163429/itop) — 4.1/5 (12 reviews) — Configure your service catalog and make sure it communicates with your CMDB and all other processes.
20. [smartImager](https://www.capterra.com.sg/software/163270/smartimager) — 4.2/5 (6 reviews) — smartImager is an imaging solution that allows organizations to configure and deploy computers remotely.
21. [Boundless Automation](https://www.capterra.com.sg/software/210624/boundless-automation) — 4.5/5 (6 reviews) — Network automation solution designed to scale the deployment, migration, configuration, and management of Cisco Meraki organizations.
22. [Neoforce](https://www.capterra.com.sg/software/1016447/neoforce) — 4.8/5 (5 reviews) — Neoforce, business done right. We create software that works perfectly out-of-the-box for your company\! ITSM, FMIS, CRM, ERP and more\!
23. [Perspectium](https://www.capterra.com.sg/software/171103/perspectium-integration-solutions) — 4.3/5 (3 reviews) — Unsilo your ServiceNow data. Automate data extraction for analytics, migrations and backups, and extend service workflows to partners.
24. [Request Tracker](https://www.capterra.com.sg/software/210595/request-tracker) — 4.3/5 (3 reviews) — Request Tracker is the open, customizable ticketing system for teams who want control and simplicity without vendor lock-in.
25. [SteadyPoint Helpdesk](https://www.capterra.com.sg/software/180106/steadypoint-office-365-help-desk) — 4.5/5 (2 reviews) — Helpdesk is an ITIL \& HIPPA compliant IT service management add-in for Office 365, offering smart routing,and multi- channel ticketing.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.com.sg/directory/30077/it-asset-management/software)
- [MSP Software](https://www.capterra.com.sg/directory/30921/msp/software)
- [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.com.sg/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/directory/30672/it-service/software)
- [All Categories](https://www.capterra.com.sg/directory)

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It allows you to define the support model for each customer organization (account manager, escalation contact, support team, etc.).\n\nMulti-channel communication: \nKeep your customers satisfied by communicating on multiple channels.\n\nThird-party support: Assign tickets to external provider and track their own services as third-party.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc641a87-4ef3-472e-ae1e-07e177d09401.png","url":"https://www.capterra.com.sg/software/163429/itop","@type":"ListItem"},{"name":"smartImager","position":20,"description":"smartImager is a hardware-independent imaging solution software that allows organizations to configure and deploy computers from anywhere through disk imaging. The Windows-based solution features automatic image patching, driver capturing and indexing to support new hardware models, and intelligent installation logic to automate complex software deployments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e50bce7e-4e59-4e78-b46c-cbc2432033bd.png","url":"https://www.capterra.com.sg/software/163270/smartimager","@type":"ListItem"},{"name":"Boundless Automation","position":21,"description":"Network automation solution designed to scale the management of Cisco Meraki organizations. \n\nThe Boundless tools allow you to automate the deployment, migration, and configuration of large Meraki network infrastructures. \n\nWith Boundless, you can streamline the management of Cisco Meraki organizations, save hours of manual, repetitive tasks, and increase network reliability and compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/916ce438-2d80-4d06-bb78-6b3a0167fd82.png","url":"https://www.capterra.com.sg/software/210624/boundless-automation","@type":"ListItem"},{"name":"Neoforce","position":22,"description":"Neoforce is a cloud-based SaaS platform offering a suite of tools to streamline business operations. Key features include Service Management (ITSM, ITIL, FMIS, ESM), Asset Management with a flexible data structure, a dedicated Customer Portal, integrated CRM, and Contract Management. \nDesigned for scalability and customization, Neoforce provides a unified, user-friendly solution for businesses of all sizes. With transparent pricing and robust security, it's your all-in-one management solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cd4214d-bd7d-4683-9994-554a7d096e5b.png","url":"https://www.capterra.com.sg/software/1016447/neoforce","@type":"ListItem"},{"name":"Perspectium","position":23,"description":"Perspectium eliminates data and process silos by getting service information to the right place at the right time. Our always-current integration solutions for ServiceNow automate data transfers for analytics, backup/restore, migrations, or archiving, and extend ServiceNow workflows to other key applications or external service providers. Best of all, the solutions are managed services that provide security, scalability and performance without consuming valuable developer resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9abf341b-ccdb-4784-bd46-b1bac10e2cae.png","url":"https://www.capterra.com.sg/software/171103/perspectium-integration-solutions","@type":"ListItem"},{"name":"Request Tracker","position":24,"description":"Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership.\n\nRT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems.\n\nBuilt for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in.\n\nThousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1061c3d-9d52-4c49-9d65-f1ecd035f652.png","url":"https://www.capterra.com.sg/software/210595/request-tracker","@type":"ListItem"},{"name":"SteadyPoint Helpdesk","position":25,"description":"SteadyPoint Helpdesk is an ITIL & HIPPA-compliant SharePoint Add-in designed for IT service management. As an Office 365 ticketing system, it streamlines trouble ticket and service request handling for employees. \n\nThe app is highly customizable, allowing users to design forms that capture troubleshooting data effectively. \n\nWith a four-level request and issue categorization, tickets are intelligently routed to the best IT specialist based on skills.\n\nThe workflow is fully configurable, ensuring tickets move efficiently through the resolution process. \n\nAutomation features further enhance efficiency by enabling admins to set up triggers that eliminate repetitive tasks.\n\nTickets can be submitted via the helpdesk portal, Teams, and email, providing multiple channels for users to report issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39f89590-0437-46d6-be7e-65f58012914e.png","url":"https://www.capterra.com.sg/software/180106/steadypoint-office-365-help-desk","@type":"ListItem"}],"numberOfItems":25}
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