---
description: See the list of the best Customer Experience Software for businesses in Singapore. Use our filters to find the best rated software for your business needs. Capterra makes the software selection fast and easy.
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title: Customer Experience Software - Prices & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software)

# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Zoho CRM](https://www.capterra.com.sg/software/155928/zoho-crm) — 4.3/5 (7003 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
2. [Marvin](https://www.capterra.com.sg/software/1032196/marvin) — 4.8/5 (13 reviews) — Marvin is the AI-native customer insights platform that turns scattered customer knowledge into shared understanding the whole company.
3. [SurveyMonkey](https://www.capterra.com.sg/software/32728/surveymonkey) — 4.6/5 (10513 reviews) — Create experiences customers love with AI-powered surveys \& analytics. Track CSAT \& NPS, uncover drivers, \& act fast with SurveyMonkey
4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.
5. [Hootsuite](https://www.capterra.com.sg/software/121701/hootsuite) — 4.4/5 (3803 reviews) — Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
6. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
7. [Pipedrive](https://www.capterra.com.sg/software/132666/pipedrive) — 4.5/5 (3062 reviews) — Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
8. [Jotform](https://www.capterra.com.sg/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) — Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
9. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
10. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
11. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
12. [Trustpilot](https://www.capterra.com.sg/software/169618/trustpilot) — 4.5/5 (1207 reviews) — A customer review management tool that brings businesses and consumers together through reviews.
13. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free customer experience and customer relationship management platform used by 15 million businesses worldwide.
14. [Typeform](https://www.capterra.com.sg/software/137289/typeform) — 4.7/5 (982 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
15. [SurveyLegend](https://www.capterra.com.sg/software/156752/surveylegend) — 4.6/5 (966 reviews) — Create engaging, platform-independent surveys. We empower companies - large \& small to collect feedback \& track customer experience.
16. [EngageBay CRM](https://www.capterra.com.sg/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
17. [TeamSupport](https://www.capterra.com.sg/software/87908/teamsupport) — 4.5/5 (850 reviews) — AI-driven, all-in-one Customer Experience Platform for B2B SaaS that unites support with onboarding, churn prevention \& upsell motions.
18. [Sogolytics](https://www.capterra.com.sg/software/127957/sogosurvey) — 4.7/5 (729 reviews) — SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.
19. [Birdeye](https://www.capterra.com.sg/software/152997/birdeye) — 4.7/5 (707 reviews) — Birdeye is the leading AI-powered reputation and social media management platform for local brands.
20. [Weave](https://www.capterra.com.sg/software/141842/weave) — 4.4/5 (697 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
21. [Lime Connect](https://www.capterra.com.sg/software/131558/userlike-live-chat) — 4.6/5 (649 reviews) — Lime Connect is the leading GDPR-compliant software for automation \& messaging that helps businesses transform customer communication.
22. [Sprout Social](https://www.capterra.com.sg/software/121447/sprout-social) — 4.4/5 (609 reviews) — Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
23. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options.
24. [NiCE CXone](https://www.capterra.com.sg/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
25. [Survio](https://www.capterra.com.sg/software/150091/survio) — 4.5/5 (571 reviews) — Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

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## Related Categories

- [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Customer Satisfaction Software](https://www.capterra.com.sg/directory/30541/customer-satisfaction/software)
- [Feedback and Reviews Management Software](https://www.capterra.com.sg/directory/31024/review-management/software)
- [Survey Software](https://www.capterra.com.sg/directory/30092/survey/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.com.sg/directory)

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From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.com.sg/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":17,"description":"As a B2B SaaS customer experience platform, TeamSupport goes beyond basic ticketing to help companies understand, engage, and retain customers at the account level—not just the user level. It centralizes every interaction, sentiment, and risk signal into a complete view of customer health, enabling teams to proactively increase adoption, reduce churn, and strengthen relationships. Its proprietary Customer Distress Index and built-in Playbooks turn customer data into structured, repeatable journeys that automate onboarding, churn prevention, and upsell motions.\n\nTeamSupport is a low-cost, AI-powered solution that ties every conversation directly to the customer account with no integrations or separate tools required. Playbooks combine automation and guided workflows to operationalize onboarding, activation, expansion, and retention while aligning support, success, and GTM teams around a shared view of customer engagement and smarter executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.com.sg/software/87908/teamsupport","@type":"ListItem"},{"name":"Sogolytics","position":18,"description":"SogoCX is a comprehensive customer experience management platform built to help organizations listen, analyze, and act on customer feedback in real time.   \n\nDesigned for agility, SogoCX captures insights across every touchpoint, from onboarding to renewal, through AI-powered surveys, sentiment analysis, and CX dashboards. SogoCX enables teams to identify pain points, close the feedback loop, and strengthen loyalty with data-driven precision. With automated alerts, dynamic logic, and powerful integrations, businesses can connect every customer interaction to measurable outcomes.    \n\nWhether improving satisfaction or reducing churn, SogoCX transforms insights into meaningful action that drives retention and revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2870199f-b57a-4f48-8c30-b1660c8c8060.png","url":"https://www.capterra.com.sg/software/127957/sogosurvey","@type":"ListItem"},{"name":"Birdeye","position":19,"description":"Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.\n\nFounded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.","image":"https://images.g2crowd.com/uploads/product/image/0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg","url":"https://www.capterra.com.sg/software/152997/birdeye","@type":"ListItem"},{"name":"Weave","position":20,"description":"Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.capterra.com.sg/software/141842/weave","@type":"ListItem"},{"name":"Lime Connect","position":21,"description":"Offer your customers the best customer service experience through the channels of website chat and mobile messaging.\n\nWith Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. \n\nBorn and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.com.sg/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Sprout Social","position":22,"description":"Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32682665-d368-42e9-a749-f04c95ec4845.png","url":"https://www.capterra.com.sg/software/121447/sprout-social","@type":"ListItem"},{"name":"Tidio","position":23,"description":"Tidio is a customer experience platform, capable of creating exceptional customer journeys 24/7. \n\n• Answer up to 64% of customer questions with Lyro AI—our game-changing AI for customer experience. \n• Manage all your live communication channels in a single dashboard to offer immediate support.\n• Connect with website users through a lightweight live chat widget.\n• Move leads through your sales funnels with custom automation flows.\n• Generate leads with email marketing.\n\nUse Tidio Flows—the visual chatbot builder—to create rules-based interactions. Choose Lyro, if you want to put most of your interactions on autopilot. Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.\nEngage your customers in real-time via live chat and social media integrations.\n\nFree trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.com.sg/software/144040/tidio-chat","@type":"ListItem"},{"name":"NiCE CXone","position":24,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.com.sg/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Survio","position":25,"description":"Survio is a professional online survey platform trusted by over 5 million users worldwide. It helps organizations of all sizes—businesses, educational institutions, and non-profits—collect and analyze feedback quickly and effectively. With ready-to-use survey templates, advanced analytics, and multi-language support, Survio turns responses into actionable insights for customer satisfaction, employee engagement, and market research. Reports can be shared online, exported in multiple formats, or integrated with other systems for seamless workflows. Security and compliance are at the core: Survio is fully GDPR-compliant and ISO 27001 certified, ensuring the highest standards of data protection. Combining ease of use, flexibility, and enterprise-grade security, Survio empowers decision-makers to understand their audiences better, improve experiences, and drive sustainable growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0272f5ae-d85b-423d-8231-ba9e5a632e28.jpeg","url":"https://www.capterra.com.sg/software/150091/survio","@type":"ListItem"}],"numberOfItems":25}
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