Customer Experience Software
Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative. This software includes a variety of applications from programs for collecting customer opinions to tools for converting text-based feedback into numeric information that can later be used for marketing purposes. Customer Experience software is related to Survey software, Customer Satisfaction software and Customer Loyalty software.
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Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital enables companies to manage all their digital customer care channels within a single platform. Agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and levelling the flow. Over 14.5 million messages coming from various sources (email, chat, messaging...) are categorized & dispatched to customer care agents. Learn more about RingCentral Engage Digital Easily manage all your digital customer care channels within a unified platform. Learn more about RingCentral Engage Digital
ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses. Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all your review data in one app. Respond to customers faster. Request reviews via hassle-free SMS and email campaigns. Harness machine-learning technology to find insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers. Learn more about ReviewTrackers Software that helps businesses manage and generate reviews, respond to customer feedback, and discover key customer insights. Learn more about ReviewTrackers
CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs. Learn more about CloudCherry Cloudcherry is a Real-Time Customer Experience Analytics product to track & measure Customer Delight Learn more about CloudCherry
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more. Learn more about Zoho CRM Plus Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. Learn more about Zoho CRM Plus
Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Learn more about Zoho CRM Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Learn more about Pipedrive
Userfeel is a usability testing tool that gives you videos of real users speaking their thoughts as they use your website or app. Userfeel was designed and developed by Usability Researchers for Usability Researchers but also for newcomers to UX Research and anyone who wants to optimize their website or app. Learn more about Userfeel.com Quick and Easy Remote Usability Testing for Websites and Apps. Our panel consists of more than 60,000 testers speaking 40 languages. Learn more about Userfeel.com
Chat is becoming the most prefered way that customers choose to interact with businesses, and that's why we built amoCRM to connect with customers on their terms. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. Learn more about amoCRM amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Learn more about amoCRM
CloudTalk is a phone system, ready to use in a minute. We have already worked with 1000+ customers, from companies as DHL, Electronic Star, Yves Rocher, Karcher and many others. Simplify the lives of your sales and customer support teams with more than 50 advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE. Learn more about CloudTalk CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
Limited Time Offer - Save 25% on Zendesk® products. Zendesk is the leading help desk software built for better customer experiences. Solve tickets easily and support your customers on any channel: text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Airbnb, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Save 25% on Zendesk Support, the leading help desk software built for better customer experiences. Sale ends Black Friday. Learn more about Zendesk
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content Learn more about Whatfix
elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for next-level optimization. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and reduce drop-offs, complaints and support loads. Sign up for our free 14-day trial today. Learn more about elevio Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. Learn more about elevio
Our customer intelligence platform processes data from any source to reveal the connections between your customer's thoughts and feelings and the metrics that drive your business. Our analyst workbench brings four powerful tools; text analytics, statistical significance, cross tabs, and, visualizations so you can do more in less time. Learn more about OdinAnswers A Better Way to Understand Customers Link the voice of your customer to the business metrics that matter most. Learn more about OdinAnswers
Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Learn more about CFN Insight Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting. Learn more about CFN Insight
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow
Bitrix24 #1 free customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 12 different languages. Learn more about Bitrix24 Bitrix24 #1 free customer experience and customer relationship management platform used by 4 million businesses worldwide. Learn more about Bitrix24
SendX is an Intuitive, Affordable & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX provides unlimited email sends with every plan, powerful automation capabilities, 24x7 live support, best of breed email deliverability. 3000+ companies worldwide trust SendX for their Email Marketing. **Start with 14 days free trial (no credit card required). **Pricing starts at $9.99/month Learn more about SendX Intuitive, Affordable & Feature-rich Email Marketing Software for marketers and business owners. Starts with a 14 days free trial. Learn more about SendX
Pxida is a new product featuring technology and analytics used by global brands to understand their customers in a quick and easy to deploy software tool designed specifically for use by smaller businesses and organizations. Pxida requires no training and is simple and intuitive to use. You will be using analysis and surveys designed by our highly experienced market research experts and data scientists utilizing the latest analytics technology. We employ the experts, so you don't have to! Learn more about Pxida Pxida provides detailed analysis of customer feedback for small and medium sized businesses for happier customers and improved results. Learn more about Pxida
Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Learn more about Smartlook
MySurveyLab is professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software expect web browser is needed to use it. Some of the service features include: advances logic & randomization, any language support & multi-language surveys, teamwork & survey results sharing, enhanced security (SSL/HTTPS), survey results export (Excel, SPSS, PowerPoint), branding & white label surveys, API. Learn more about MySurveyLab Professional online survey software. Surveys, questionnaires, forms and tests for Customer Experience, Market Research, HR and more! Learn more about MySurveyLab
Freshdesk by Freshworks is a cloud-based Omnichannel helpdesk software which streamlines customer conversations across channels like email, social media, phone and chat. With a powerful suite of intuitive features that focus on productivity and collaboration, it makes it easy for teams of all sizes to ensure a great support experience for customers. Freshdesk is used today by over 150,000 customers across industries, including Bridgestone, HP, Harvard University and DHL. A cloud-based Omnichannel helpdesk that helps over 150000 businesses worldwide create moments of Wow for their customers.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
TeamSupport is the only customer experience software built for business to business, including all the features you need in B2B: a robust customer database, custom SLA management, customer alerts, proprietary customer distress index, task management, in-depth reporting & metrics, and even sentiment analysis! TeamSupport is also fully customizable and scales with you as you grow. Get the focus back on your customers where it belongs and provide an exceptional customer experience. Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today.
SoGoSurveys Feedback Management Platform seamlessly automates data collection and analysis for organizations of all sizes. From designing and distributing a questionnaire to analysis and closing the loop, the platform does everything with ease and at a level of sophistication thats rare in the industry. SoGoSurvey is differentiated by best-in-class, 24/7 customer support, deep analytics, industry-leading data security, and its ability to scale with organizations' growing needs. A true end-to-end feedback management platform for organizations, seamlessly automating data collection and analysis. Demo today!
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your site and uncover insights to make the right changes. Hotjar is the tool that answers questions about your users that traditional analytics cant.
Collect and leverage data on customer satisfaction with reviews, CSAT surveys and advanced insights with Natural Language Processing - all in one dashboard. BirdEye breaks down the data so that you can constantly improve your customer experience and business operations. Be loved by your customers with BirdEye. Collect and leverage customer satisfaction data so that you can constantly improve your customer experience and business operations.
Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers. Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place.
Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software. Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.
Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue. Cloud reputation management system that allows enterprises to monitor or manage online ratings and respond to customer feedback.
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email. Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews on sites that matter.
Create loyalty with personalized communication at scale. With Zingle, both enterprise marketers and corner shops have a cloud-based communication platform to stay connected, provide value and respond well, in the moment. Combined with segments, templates and automation, Zingle will allow you to manage conversations and feedback without missing a beat and find opportunities for service recovery, ahead of negative reviews. Keep the conversation open to create a better experience. Cloud-based messaging for SMBs and enterprise companies. Zingle helps businesses communicate authentically for better experience.
Improve customer experience, loyalty and retention for your business. With TapMango you can create your own rewards program, get new customers with our referral system, generate positive reviews, increase revenue with mobile ordering and seamlessly integrate into your POS system. Our team onboards every customer, creates branded marketing templates and sets up the system, so you can focus on your business while generating new and engaging old customers. Create and manage an effective customer experience and loyalty program
Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) that people can answer with just one tap. Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT. The web's nicest Net Promoter Score (NPS) survey. Automatically measure and act on customer happiness every day for free.
Podium is trusted by over 180,000 users to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, Webchat and more. Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more.
Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys PureCloud platform is a single tool that handles all communications, voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
---> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. ----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free!
NewVoiceMedia is a leading global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. The only truly global platform that addresses requirements for both sales and service teams, the NewVoiceMedia Platform enables organizations to personalize every conversation. NewVoiceMedia is a global cloud communications platform with guaranteed 99.999 percent platform availability NewVoiceMedia enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting helps organizations to create the best customer experience powered by human insights.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 2,000 companies globally, including over 30 percent of Fortune 500 companies. WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world.
FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation all without the need to manually tag your sites code. Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform.
Reputology is the best-of-breed Customer Experience platform that helps multi-location enterprises innovate based on customer feedback. Engage unhappy customers quickly & monitor anywhere customer feedback happens: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. Reputology helps multi-location enterprises monitor reviews & feedback to address issues quickly & improve the Customer Experience.
Sprinklrs mission is to help the worlds most loved brands create happy customers. We do this with the worlds first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the worlds most valuable brands, including: McDonalds, Nike and Microsoft. Sprinklr is an enterprise software platform built to manage customer experiences at scale.
SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share NPS insights with your team using custom reports, data exporting, and integrations. The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
Userpilot helps product, UX and customer success teams increase user adoption through behavior driven product experiences. Build beautiful, personalized and highly customizable experiences on top of your product to pave the way to Aha!. Quickly improve onboarding for new signups, trigger interactive tips when it's relevant and help users understand the value, all without writing any code. Userpilot also helps you Increase user retention, and stimulate feature discovery as your product evolves. Userpilot helps product, UX & customer success teams increase user adoption through behavior driven product experiences. Code-Free.
Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions - 24/7, fully on auto-pilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow. Chatbot making platform to create chatbots that automatically collects data from website visitors.
Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care. Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience.
Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services. Social media marketing & customer experience management on one easy-to-use platform.
An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques. An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.
Give your customers the experience they deserve with interactive online training programs. Guide your customers with learner paths and recommended content and take them down the path to success. With the Thought Industries learning platform, you're able to build unique client training experiences for each client and distribute training materials at scale. Offer moment-of-need learning by embedding your training into your software to provide help where your clients most need it. The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
Feedbackly is a all-in-one feedback tool that turns feedback into sales and growth automatically through the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool. Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions. All-in-one feedback suite with omnichannel distribution, visual customization and survey creation through the customer journey.
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms. GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight.
SmileBack is a customer satisfaction platform, built to be simple to use, but deep on insights. After every service transaction, one click from your customers on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention. We remove the pains that stop customers giving feedback - SmileBack users see review response rates over 40%. And with advanced reporting and analytics, you'll always know how satisfied your customers are. Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey.
CMNTY is a powerful online platform used by today's most innovative brands and marketing research agencies to build customer insights communities. Through continuous dialogue with customers in dedicated online platforms, brands develop a deeper understanding of the motivations and desires of the people they serve. CMNTY is a platform used by today's most innovative brands and insights professionals to develop a deeper understanding of customers.
Collect customer and user feedback with an integated feedback widget. Ask at the right time and get the most actionable insights. Get 360° feedback from inside and outside your company. Usersnap provides you Net Promoter Score (R), Customer Satisfaction and Engagement Scores to measure and react to positive or negative trends. Improve your business by listening to customers and learning from them. #MakeFeedbackMatter Listen to your customers and learn to improve your business with feedback. Make Customer Feedback a priority. Make Feedback Matter.
A modern customer experience platform helping businesses to create personalized interactions at every step of the customer journey, increase audience involvement and gather better data. With brandquiz users can easily create and publish lead pages & promotions for lead acquisition, quizzes & personality tests for lead qualification & segmentation, price calculators & digital sales assistants for sales conversion and product & customer satisfaction surveys for measuring customer experience. A modern customer experience platform helping businesses create personalized interactions at every step of the customer journey.
Maximize your sales and customer engagement with Kangaroo Rewards. Kangaroos robust loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on customer behavior and trends. Digital loyalty program for businesses with branded app. Automated marketing, discount engine, raffle module, integrated, support.
The zenloop platform manages the entire feedback cycle and empowers companies to leverage the results of customer feedback. Our Net Promoter System® (NPS) software reveals scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms. Send surveys to your customers at any touchpoint and investigate their shopping experience. This allows E-Commerce companies to address the voices of (un)happy customers, increase CLV and prevent churn. zenloop is a Net Promoter Score (NPS) SaaS platform. We collect, analyze & manage NPS feedback for growth stage e-commerce companies.
Centercode is the leading Customer Validation solution for gathering and prioritizing customer insights so teams can deliver market-dominating products. Enterprise and high-growth tech companies use the platform's centralized community, project, feedback, and reporting features to scale their customer testing efforts and make informed product decisions. The leading platform for scaling the customer and employee testing efforts of enterprise and high-growth technology companies.
Kustomer is the omnichannel customer experience platform reimagining enterprise customer service to deliver standout experiences not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Kustomer is the omnichannel customer experience platform for enterprises focused on delivering standout service, not resolving tickets.
The only agile Customer Success Management platform designed to provide complete visibility into your customers so you can do the right work at the right time and fully scale your best practices. Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services
Delighted is the top-rated online survey tool for gathering, analyzing, and acting on customer feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rates. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve the customer experience. Starting price at $0/Year Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights.
Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Cloud-based customer experience management tool that helps businesses capture and analyze customers' feedback to improve brand value.
Userbrain is a remote usability testing service with focus on continuous testing. You can order and watch videos of real people interacting with your website. You will hear what users think and see what they do, to build better products for happier customers. Userbrain is a remote usability testing service with focus on continuous testing.
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.
Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve. Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics.
iGrafx delivers proven ROI to the largest enterprises in the world. Our Digital Transformation Engine is a platform that captures, communicates and automates the alignment of strategy, people, processes, and technology. This is why millions of users worldwide, including 2/3 of the Fortune 100 and 5 of 10 largest banks, use iGrafx to unite and transform their organizations: modeling operations, identifying and mitigating risks, achieving compliance and automating business processes. iGrafx BPM Platform delivers proven ROI to the largest enterprises in the world.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Totango is a customer success platform that drives action and focus for teams and predictable results for management.
Surveypal delivers an experience management platform that empowers organizations to capture and analyze feedback insights from various sources such as mobile, web, social media, and customer support. You can integrate Surveypal into any CRM system, including Microsoft Dynamics, Zendesk, and Salesforce. The combination of CRM and Surveypal's CEM solutions effectively improves the customer experience in every interaction with your current or potential customers. Surveypal is an online survey platform that empowers users to improve the customer experience and optimise the customer journey.
Better feedback for everyone, on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions to improve their customer experience. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good. Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.
Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android). Get notified instantly when you receive new feedback by email, or via your group chat system (Slack, etc). Doorbell integrates with your favourite project management systems, so you can easily create tasks based on the feedback (Pivotal Tracker, Trello, Jira, etc). Other features include automatically generated screenshots, sentiment analysis of all feedback, and lots more! Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android).
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size. UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
Customers feedback - ratings, thoughts and ideas via their cell phone (SMS, Voice and Web - NOT an app!) at the point of experience. Includes integrated analysis and alert management so the business knows how it is performing and can fix any issue, even talk to the customer - BEFORE that customer defects or worse, defects and complains on line. All issues are tracked until completion, so closing the feedback cycle and ensuring operational improvement. Customer experience solution for on the spot customer feedback via cell phone - that helps stop customer defection.
Feedback Lite is a fully customizable survey tool for website owners. With Feedback Lite you can add a simple to use feedback tab to your website and begin to survey your website visitors using an array of flexible feedback forms designed to help you and your business learn more about what your customers are really thinking. Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors.
Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard.
Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more. Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.
Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today. Make simple, step-by-step website walkthroughs for onboarding and converting every user.
Clicktools by CallidusCloud is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience by collecting, centralizing, and acting on customer feedback. Start your free trial to take advantage of enterprise-class features including dozens of question types, smart CRM mapping, dynamic text and questions, multi-language, mobile-friendly surveys, reporting, text analysis and translation, and more. Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience.
Moxtra is a mobile-first, collaboration application and platform founded by the former co-founder + CEO of Webex, Subrah Iyar, and WebEx veteran, Stanley Huang. Moxtra provides messaging with powerful, built-in layers of collaboration for modern teams, from any device, anywhere in the world. Capabilities include visual content management; rich visual and verbal content annotations; powerful text, voice, and multimedia group chat; online voice + video meetings; and task management. Moxtra is the embeddable collaboration companion that works the way teams do: flexibly and simply, in real-time or anytime.
Survaider is a SaaS-based Customer Experience Management solution which helps brands to measure, understand, and improve customer experience. It aggregates customer opinions from all available channels like direct feedback, social media, review websites, CRM, and helpdesk and helps businesses in measuring loyalty and satisfaction scores to improve their service quality. Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time.
Oracle offers a complete, cloud-enabled customer experience (CX) solution; differentiate your company across all channels, touch points, and interactions. Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions.
Amazon feedback software and Amazon product review software that helps merchants get more feedbacks and product reviews, improve seller reputation, & increase sales. With an easy user interface, customizable templates and campaign rules that convert, FeedbackFive is an important tool in the seller's arsenal. Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales.
PeopleVine helps private clubs and member based organization connect, engage, sell to and reward their members. Our suite of tools ties engagement and POS data back to CRM profiles, empowering your business to grow and building more personalized relationships over time. PeopleVine helps private clubs and member based organization connect, engage, sell to and reward their members and grow their business.
The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens, success and satisfaction metrics are collected and calculated automatically. The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens.
Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Collect feedback and seamlessly combine it with data from any source such as CRM, POS, and financials to connect CX to overall business performance. The platform includes unlimited role-based and journey map dashboards, automated case management tools, and Action Campaign technology to help businesses make proactive improvements to CX. Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences.
AI/machine learning for Text Data and Contact Center Optimization. Dramatically improve outcomes and lower costs in days with the most powerful self-updating analytics and automation. CSat improved by up to 20%, FCR Improved by 50%, AHT reduced by 35% and Customer Churn reduced by 18% Complex concept analysis extracts the most granular, actionable insight possible from your text data, guaranteeing immediate effective change. Go beyond sentiment analysis. Bespoke machine learning models, created in just hours by non data scientists. Complex concept analysis for more automated insight.
We fix marketing complexity to create unique customer experiences. So customers come to stay. CrossEngage enables marketers and CRM managers to build meaningful relationships with their audience by using the right messages through the right channels. Activate and interact with your customers creating individual customer journeys that will stay in mind. With CrossEngage, you can connect all your data sources to 360-degree profiles and maintain your favorite marketing channels. CrossEngage enables marketers and CRM managers to create unique customer experiences that will stay in mind.