---
description: Discover and compare Customer Experience Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Customer Experience Software for Windows - Price comparison & Reviews - Capterra Singapore 2026
---

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# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Pipedrive](https://www.capterra.com.sg/software/132666/pipedrive) — 4.5/5 (3062 reviews) — Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
2. [Jotform](https://www.capterra.com.sg/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) — Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
3. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
4. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
5. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free customer experience and customer relationship management platform used by 15 million businesses worldwide.
6. [Typeform](https://www.capterra.com.sg/software/137289/typeform) — 4.7/5 (982 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
7. [EngageBay CRM](https://www.capterra.com.sg/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
8. [TeamSupport](https://www.capterra.com.sg/software/87908/teamsupport) — 4.5/5 (850 reviews) — AI-driven, all-in-one Customer Experience Platform for B2B SaaS that unites support with onboarding, churn prevention \& upsell motions.
9. [Sogolytics](https://www.capterra.com.sg/software/127957/sogosurvey) — 4.7/5 (729 reviews) — SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.
10. [Weave](https://www.capterra.com.sg/software/141842/weave) — 4.4/5 (697 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
11. [Lime Connect](https://www.capterra.com.sg/software/131558/userlike-live-chat) — 4.6/5 (649 reviews) — Lime Connect is the leading GDPR-compliant software for automation \& messaging that helps businesses transform customer communication.
12. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options.
13. [NiCE CXone](https://www.capterra.com.sg/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
14. [Survio](https://www.capterra.com.sg/software/150091/survio) — 4.5/5 (571 reviews) — Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.
15. [Zoho Survey](https://www.capterra.com.sg/software/131426/zoho-survey) — 4.6/5 (456 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.
16. [Alchemer](https://www.capterra.com.sg/software/72549/alchemer) — 4.5/5 (393 reviews) — Alchemer offers the world’s most flexible feedback \& data collection platform that allows organizations to effectively close the loop.
17. [Yotpo](https://www.capterra.com.sg/software/144389/yotpo) — 4.5/5 (377 reviews) — Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores.
18. [Swell](https://www.capterra.com.sg/software/172802/swell) — 4.6/5 (358 reviews) — Swell helps you modernize your patient journey and harness patient feedback to grow your practice.
19. [Front](https://www.capterra.com.sg/software/132901/front) — 4.5/5 (291 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
20. [Genesys Cloud CX](https://www.capterra.com.sg/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
21. [Calabrio ONE](https://www.capterra.com.sg/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience \& customer outcomes.
22. [Kommo](https://www.capterra.com.sg/software/120048/Kommo) — 4.5/5 (263 reviews) — Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
23. [RingCX](https://www.capterra.com.sg/software/154951/ringcentral-contact-center) — 4.2/5 (263 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
24. [Kangaroo](https://www.capterra.com.sg/software/149363/kangaroo-rewards) — 4.9/5 (260 reviews) — All the tools you need to grow your business through customer loyalty — attract, retain, and engage, all within Kangaroo.
25. [Yonyx](https://www.capterra.com.sg/software/130406/agi-self-service) — 4.7/5 (259 reviews) — Yonyx enhances customer experience with interactive decision trees, simplifying troubleshooting, FAQs, and sales, improving CSAT, AHT.

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## Related Categories

- [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Customer Satisfaction Software](https://www.capterra.com.sg/directory/30541/customer-satisfaction/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.com.sg/directory)

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","image":"https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png","url":"https://www.capterra.com.sg/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Calabrio ONE","position":21,"description":"Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.\n\nThe Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.\n\nPowered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/500069fd-0bc8-4df1-ae1b-aa3a752b86dd.webp","url":"https://www.capterra.com.sg/software/110588/calabrio-one-suite","@type":"ListItem"},{"name":"Kommo","position":22,"description":"Chat is becoming the most prefered way that customers choose to interact with businesses, and that's why we built Kommo to connect with customers on their terms. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85e9c051-5ff0-429a-8de0-70db191f87a2.png","url":"https://www.capterra.com.sg/software/120048/Kommo","@type":"ListItem"},{"name":"RingCX","position":23,"description":"RingCX is AI-powered contact center software that enhances customer service, streamlines operations, and supports agents. This cloud-based solution features sentiment analysis, skills-based routing, and advanced outbound dialing capabilities for efficient, personalized interactions.  Omnichannel routing matches customer queries with appropriate agents for faster resolutions, while workforce management tools including quality assurance and call monitoring help improve agent performance. The platform provides comprehensive analytics for informed decision-making and integrates seamlessly with CRM systems, allowing agents to access customer data and switch communication channels without disrupting service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67f5975a-eb78-4c96-bebb-fb1ca434b76a.png","url":"https://www.capterra.com.sg/software/154951/ringcentral-contact-center","@type":"ListItem"},{"name":"Kangaroo","position":24,"description":"Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure profit. It's never been easier!\n\nKangaroo can integrate with all POS systems, and eCommerce and marketing platforms like Shopify, Lightspeed, Magento, and Mailchimp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ae9d9f5-21b2-4aca-8c72-e1282f24ec9e.png","url":"https://www.capterra.com.sg/software/149363/kangaroo-rewards","@type":"ListItem"},{"name":"Yonyx","position":25,"description":"Yonyx enhances customer experience by using decision tree technology to create interactive guides. These guides simplify business processes by breaking them into step-by-step decision paths, improving customer self service, and helping customer support teams follow consistent steps to assist customers.\n\nYonyx guides are used for troubleshooting, FAQs, inside sales and lead qualification purposes. These decision trees guide customers based on their specific needs, recording their inputs and leading them to personalized solutions. Yonyx supports multimedia elements like images, videos, and embedded forms for data capture, clarity, offering real-time, interactive problem-solving.\n\nYonyx helps improve customer experience by helping deliver the exact relevant information to a customer - be it for troubleshooting, sales or objection handling. It helps improve customer satisfaction (CSAT), while reducing average handle time (AHT) and improving first call resolution (FCR).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.com.sg/software/130406/agi-self-service","@type":"ListItem"}],"numberOfItems":25}
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