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Explore the most reviewed products by our users on the Customer Satisfaction Software

385 results
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Learn more about GetFeedback
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms. Learn more about GetFeedback

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by segmenting data by a customer service agent or by type of interaction. Discover 175+ help desk features including gamification features and a built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Engage better with your customers with conversational surveys. Gauge customer pulse periodically and improve customer satisfaction. Learn more about SurveySparrow
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships, effortlessly. Gauge your customer pulse periodically with Recurring Surveys and keep a tab on your CSAT score. With easy sharing options, reach out your customers via Web, Mobile, Social, and E-mail to easily collect feedback from your customers, anytime, anywhere. Learn more about SurveySparrow

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
In-context, omnichannel customer experience measurement tool powered through WhatsApp, FB Messenger, AMP Email, chatbots, etc. Learn more about Merren
Collect customer feedback close to the time and place of customer interaction. Leverage the reach and familiarity of modern communication platforms to improve the response rate Automate the customer journey mapping by integrating it with the CRM. Visualize real-time data Learn more about Merren

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Engage more customers the personal way with interactive videos. Learn more about VideoAsk
Want to show up for your customers in a way that’s as personal as it is scalable? Welcome people onboard, give support, get feedback, and make deeper connections, with VideoAsk. Learn more about VideoAsk

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT, CES (Customer Effort Score, and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action! Learn more about Simplesat

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. No w you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Userlike is the leading GDPR-compliant software for live chat and messaging that allows businesses to win and nurture customers. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Don't just send another boring feedback survey: Typeform makes feedback fun with beautiful, interactive forms. Learn more about Typeform
What if giving feedback could be fun for your customers, while you get better data? Sound too good to be true? Meet Typeform: beautiful, responsive forms that you can customize to your brand. When the form feels friendlier, customers will open up more. Then send the feedback automatically wherever you need it with 120+ integrations to your favorite apps. All with zero code. Learn more about Typeform

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction. Learn more about monday sales CRM
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction. Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters. Learn more about monday sales CRM

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Tidio is a customer service platform that combines live chat and chatbots to improve customer satisfaction and generate more sales. Learn more about Tidio
Tidio is the customer service platform that allows you to improve your customers’ satisfaction by combining live chat and chatbots. Thanks to Tidio, your customers can reach you in real-time when you are available, or get assistance provided by chatbots when you are busy. Our AI-powered chatbots can take orders for you, answer up to 40% of customers’ inquiries in an instant, collect customers’ feedback and reduce response and resolution times. Learn more about Tidio

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
The most professional survey software for your company (NPS, Customer satisfaction, HR, Employee feedback, Customer Experience) Learn more about Startquestion
The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience - Website widget Learn more about Startquestion

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine. Learn more about Sprinklr
Best for: Large companies with 200+ employees Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams. Learn more about Sprinklr

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Measure & improve Customer Satisfaction with Zonka Feedback CSAT Surveys. Take feedback in-app, on tablets, through email, or SMS. Learn more about Zonka Feedback
Zonka Feedback CSAT Software helps you to take feedback from customers in real-time with CSAT Surveys. Track your Customer Satisfaction with real-time responses and powerful reports, identify unhappy customers, take action, and prevent them from churning. Customize surveys with logo, branding, background, and questions. Get access to real-time, in-depth CSAT Reports like CSAT Meter Report, Trends Report, Location-based CSAT, Text Analytics and more. Learn more about Zonka Feedback

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. Learn more about Zoho CRM Plus
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more. Learn more about Zoho CRM Plus

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Improve customer satisfaction with dynamic chat, behavioral segmentation and a truly personalized experience with FROGED's robust tool. Learn more about Froged
Increase customer satisfaction with personalized proactive customer support based on user behavior. *NPS surveys *Robust Knowledge Base *In-App Widget *Dynamic Chat *Save Conversations & History *Ca lls from within the App *Assign the right agent for specific customer needs Over 2k software integrations. Try our FREE trial today! Learn more about Froged

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Lightweight customer satisfaction software for online products and services Learn more about Survicate
Lightweight customer satisfaction software for online products and services. Capture and track experiences and feedback in all critical moments of the customer journey. Collect website feedback, product experience, customer service satisfaction, and track NPS. Easy to start with, quick to deliver value, powerful when needed. One-click native integrations with your everyday tools. Comes with real-time support and fair pricing. Learn more about Survicate

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Alterna CX is a leading AI-based experience management software company, among the top 3% of vendors globally recognized by Gartner. Learn more about Alterna CX
Alterna CX’s AI-driven experience management solution collects, streamlines, simplifies, and organizes all the complex CX signals generated via review websites, social media, surveys, help desk, or other customer interactions. This CX automation system fueled by machine learning calls attention to problems, opportunities, and issues to be monitored in real-time and flags those factors contributing the most to CX quality and customer loyalty. Learn more about Alterna CX

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Wonderflow predictive AI makes sense of all types of customer feedback to help you be successful in competitive markets. Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonder flow Unified VoC Analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. **Wonderflow is tailored to consumer electronics, insurance, logistics, tyres, and cosmetics enterprises.** Learn more about Wonderflow

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Upzelo helps businesses reduce their churn and increase retention, through real-time data, customised offers and feedback. Learn more about Upzelo
Upzelo is a web based platform that helps businesses reduce their churn and improve their customer satisfaction. Upzelo steps in before cancellation and through customised offers, real time data and better customer feedback it works to help reduce your churn. This allows you to stop wasting your time and money trying to win back lapsed customers. It's time to give retention more attention. Learn more about Upzelo

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Integrated tools and processes to increase guest satisfaction and revenue. Learn more about Guest Satisfaction Surveys
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow. Learn more about Guest Satisfaction Surveys

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Zendesk offers the industry leading customer support solution.
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk Suite

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Intercom is a Customer Communications Platform that offers an unparalleled user experience, engaging customers across their lifecycle.
Intercom is redefining how businesses connect with their customers. More than 25,000 global organizations rely on Intercom to deliver unparalleled user experiences at any scale. Intercom's platform is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011, Intercom is on a mission to make internet business personal Learn more about Intercom

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management. Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn. Learn more about TeamSupport

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Birdeye is a reputation & customer experience platform used by over 90k businesses to get reviews, engage visitors, and grow sales.
Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 90,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Learn more about Birdeye

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Set up an NPS survey on your site or send an email to your customers to find out how you can improve their experience.
Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you. Measure customer satisfaction with Hotjar Surveys. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve the customer experience. Learn more about Hotjar

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews.
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey. Learn more about Podium

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Learn more about Weave

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Swell helps you keep a pulse on your patients and earn glowing reviews that grow your practice.
Swell helps healthcare and dental providers create seamless patient experiences, tap into sentiment trends and insights, and harness the testimonials of happy patients to fuel growth. It integrates with your PMS to simplify your patient feedback loop with automatic review and survey invite text messages. By giving you actionable insights into patient satisfaction, you can adapt and improve the care you provide. Ultimately Swell empowers you to use reviews, stand out online and grow your practice Learn more about Swell

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Yotpo is a leading eCommerce marketing platform with data-driven, integrated solutions for reviews, loyalty, SMS marketing, and more.
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction. Learn more about Yotpo

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Transform into a truly customer-centric organization with Alchemer. Make the voice of the customer heard across every decision you make
Today, every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of the people who can take immediate action. Alchemer is the only solution designed to help small and mid-sized companies transform into truly customer-centric organizations by making sure the voice of the customer is heard loud and clear across every decision you make in every department. Learn more about Alchemer

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive
Nicereply CX = The effortless way to champion customer experience Teams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to: - collect immediate feedback - use one-click CSAT, CES & NPS surveys - measure feedback per agent, team, country, or the entire company - customize surveys in terms of branding, questions, and scales - increase survey response rates by 200% - benefit from multiple survey distribution options - choose from a variety of integrations & more Learn more about Nicereply

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Automate your Customer Satisfaction operations in minutes with ready-to-use templates. Try Pipefy for free.
Pipefy is the one platform with everything you need to achieve great Customer Satisfaction results. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform. Try Pipefy for free. Learn more about Pipefy

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Increase customer satisfaction and build a strong, lasting online reputation that helps you stand out in your area with Broadly.
Increase customer satisfaction and build a strong, lasting online reputation. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you. Learn more about Broadly

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Qualtrics Customer Experience makes it easy for companies to monitor, respond and improve every touchpoint along the customer journey.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer¿s mindset and point the way to improvements that will generate lasting, happy customer relationships. Learn more about Qualtrics CustomerXM

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you.
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation. Learn more about Grade.us

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers. Learn more about Nextiva

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
AidaForm is a drag-and-drop tool for creating online registration and order forms, surveys and quizzes.
AidaForm is an online service that allows you to easily create online registration and order forms, surveys and quizzes. AidaForm supports Classic and Conversational form layouts, offers a modern responsive design and flexible customization. The gallery of ready-made templates includes more than 100 different forms for online sales, feedback collection, customer development and lead generation. Learn more about AidaForm

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
NiceJob is the easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free!
Never send a survey again while knowing exactly what your customers think about your business. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend your business to all their friends via online reviews and referrals. Like word of mouth only 1000x better. See who your biggest fans are, and quickly respond to customer satisfaction issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention.
ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers. Learn more about ReviewTrackers

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback! Close the loop with follow-up & alerts.
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages. Learn more about CheckMarket

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction.
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Customize the customer satisfaction survey template as you see fit and share it with your target audience. No coding, guaranteed satisfaction! Learn more about 123FormBuilder

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis