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Customer Satisfaction Software
Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development. Read more Read less
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Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
LiveAgent’s customer experience platform enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Analyze the effectiveness of your customer support by segmenting data by a customer service agent or by type of interaction.
Discover 150+ help desk features including gamification and a built-in CRM. With LiveAgent, building exceptional customer relationships is easy.
Start your free trial today, no credit card required.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates.
Learn more about Zoho CRM Plus
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close.
Learn more about Pipedrive
Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery.
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XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. XEBO.ai can provide detailed insights in real-time through its features of interactive analytics, Text analytics, and Push Reporting. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. It allows you to collect feedback
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Stop getting lost in the crowd. Let's harness the power of your customer reviews to create a buzz that resonates across every corner.
Learn more about Grab Your Reviews
Managing customer reviews manually is not an efficient approach for any business. Tracking feedback across various platforms, replying on time, and gathering insights from reviews to enhance your online presence requires considerable time and resources.
With Grab Your Reviews, you don't have to worry about review management. Grab Your Reviews is one of the most efficient review and online reputation management tools. Grab Your Reviews is an AI-powered reputation management tool that automates review generations and saves a lot of resources.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Increase customer satisfaction with self-service tools that help customers find the answers they need.
Zendesk makes it easy for your customers to get the help they need, when they need it. Zendesk is a support solution that helps you stay connected with customers using their favorite channels. Always take the right action, with a unified customer view, world-class dashboard analytics, and workflows that automates and optimizes the experience. In fact, 60% of customers report an increase in their CSAT score after implementing. Boost your customer satisfaction score today.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 60,000 customers, including Bridgestone, HP, Harvard University, and DHL.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Easily collect and track powerful customer satisfaction data with Jotform Enterprise.
Easily collect and track customer satisfaction data using powerful surveys from Jotform Enterprise. With thousands of ready-to-use, customizable templates, you can deploy branded surveys in minutes. Meet your customers where they are with easy social media sharing and website embedding, all while flowing submission data to Jotform Tables. Automatically generate beautiful, powerful reports to quickly gain customer satisfaction insights from large datasets.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
A customer review management tool that brings businesses and consumers together through reviews.
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers & businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.
Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback.
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys.
Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Don't just send another boring feedback survey: Typeform makes feedback fun with beautiful, interactive forms.
What if giving feedback could be fun for your customers, while you get better data? Sound too good to be true? Meet Typeform: beautiful, responsive forms that you can customize to your brand. When the form feels friendlier, customers will open up more. Then send the feedback automatically wherever you need it with 120+ integrations to your favorite apps. All with zero code.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all.
Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.
Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about NICE CXone
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Join one million websites deeply understanding their users with Hotjar.
Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you.
Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ feelings and behavior.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox.
Give every customer a 5-star experience and create lifetime loyalty with Podium. Manage all your messaging, payments, text marketing, phone calls, and third-party apps in one account, so you always have the context at your fingertips.
Create unforgettable experiences when you respond to messages quickly, automate texts for key moments like follow-ups & reminders, and customize every message with a knowledge of the customer's history in mind.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Tidio is a customer satisfaction platform that enables you to create exceptional customer journeys with omnichannel communication, tick
With Tidio's innovative customer satisfaction platform, you create exceptional customer journeys 24/7. Answer up to 70% of customer questions with Lyro AI - our game-changing AI support agent. Manage all your live communication channels in a single dashboard to offer immediate support. Connect with website users through a lightweight live chat widget. Move leads through your sales funnels with custom automation flows. Generate leads with email marketing. Free plans available.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease.
Zoho Survey is easy-to-use online survey and questionnaire building software. Our features are scalable to suit your needs, with everything essential to create surveys, distribute them, and analyze responses.Survey panels are also available, if you need data from specific demographics.
Informed decisions are just around the corner.Learn more about Zoho Survey at https://www.zoho.com/survey/.
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
