Filter Results (339)
Product Rating
Deployment
- Cloud, SaaS, Web (278)
- Installed - Mac (55)
- Installed - Windows (119)
- Mobile - Android Native (82)
- Mobile - iOS Native (76)
Features
- Blended Call Center (177)
- Call Logging (214)
- Call Scripting (167)
- Call recording (230)
- Campaign Management (159)
- Inbound Call Center (222)
- Interactive Voice Response (198)
- Manual Dialer (160)
- Outbound Call Center (219)
- Queue Management (205)
Pricing
Related Categories
Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction.
Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable.
FirstResponse911 automatically shares 911 call data with secondary PSAPs, fire-rescue, or private ambulance providers and requires acknowledgement of receipt. FirstResponse911 continuously monitors the CAD, including narrative, and automatically notifies the responding agency as the call progresses with critical information (e.g., address/priority change, violent scene). FirstResponse911 is used for mutual aid, dispatching private ambulance companies, and dispatching Fire/EMS first responders.
FirstResponse911 automatically transfers 911 call data to responding agencies with required acknowledgement of receipt.
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports.
Clarity Connect is a full-featured contact center native to Skype for Business / Lync.
Steam-Connect is an online software package which is being applied successfully by call centres, contact centres and other customer service organisations. Can Steam be of use to you?
All centres and contact centres typically handle several kinds of customer contact for the companies that seek their services. Having the right tools is a fundamental prerequisite for success. Steam has been developed specifically to organise every detail of customer contact in the most efficient way.
Call center solution to simplify all your communications with consumers and prospects.
Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow.
Enghouses omnichannel contact center provides a comprehensive set of interaction management tools to improve the customer experience.
LiveVox is a leading provider of enterprise (25+ agents) cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer's channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment.
LiveVox is a leading provider of enterprise cloud contact center solutions leveraging a multichannel environment.
Designed for businesses of all sizes, it is a phone handling solution that helps users track agents' performance, lead sources & more.
Designed for businesses of all sizes, it is a phone handling solution that helps users track agents' performance, lead sources & more.
Call center platform that provides customer satisfaction through telephony support and unified communications.
Call center platform that provides customer satisfaction through telephony support and unified communications.
Easy-to-use Outbound Call Center Software and predictive dialer from the cloud. Highly reliable and secure. Boosts productivity through customizable forms, multi-step campaigns with automated workflows, blended inbound, real-time personalizable analytics, call monitoring and recording. Integrates with your existing software through REST API. Supports outsourcing to sub-contracted call centers. Ideal for distributed offices. Pay per use. No set-up cost, no agent seat fee.
Easy-to-use, full-featured Outbound Call Center Software from the cloud with many advanced features, but no set-up or monthly agent fee
Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more.
Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more.
RingOver: the 100% cloud-based phone system to help call centre agents maximize efficiency. Set up an on-site or remote call-centre in 5 mins. Obtain numbers in 65+ destinations to enjoy unlimited in & outgoing calls. Sync RingOver with CRM and Helpdesk tools to benefit from automatic data-sync. Empower supervisor agents with real-time monitoring, detailed call analytics, user performance, double-listening, after-call management, call logs, journeys and more. Free trial available.
100% cloud-based call centre phone system with automated call management, routing, analytics & supervision features.
4Voice focuses on delivering high-quality and affordable phone service to small and medium-sized businesses throughout North America. We also enable large businesses to navigate the challenges in migrating to managed VoIP systems.
4Voice business phone services provide significant savings over both traditional telephony solutions and alternate VoIP systems. With 4Voice, you get a extensive set of features, including voicemail, local, long-distance, and e-Fax service all for one low price.
4Voice focuses on delivering high-quality and affordable phone service to small and medium-sized businesses throughout North America.
CallFinder is an affordable and scalable SaaS speech analytics solution designed to help both small and large businesses automate the quality monitoring process for improved agent performance and compliance. With CallFinder's call transcriptions and sentiment analysis, businesses gain 100% visibility into customer-agent interactions and an un-biased scoring methodology to implement across agents and teams allowing them to deliver a better Customer Experience.
Schedule a live demo today!
CallFinder is a SaaS speech analytics solution built to help SMBs improve agent performance and customer experience.
QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.
QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements.
bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres..
We tailor-make web-based software for a range of Contact Centres but also blue-chip clients in the areas of BPOs, Leisure & Gaming, Telecoms, Utilities and Financial Services and we will have a relevant and profitable solution for your challenge.
Tailor made Contact Centre software built for your call centre performance includes CRM, e-learning and quality assurance tools.
Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers.
PhoneCall is a scalable, cloud contact center solution offering contact management, predictive dialing for telemarketing.
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents.
- Easily measure customer service quality.
- Evaluate more customer interactions in less time.
- Drive agent engagement by using continuous feedback and coaching.
- Increase agent performance
With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. In addition, agent level KPIs can be displayed to the agent. The operational suite automates many of the manual tasks within the contact center. It won the 2015 Innovation award from PACE and is a 2016 CIO Review Magazine Top 20 technologies to watch. "The suite is truly innovative and ground breaking, a must have for every contact center"
A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement.
Teams use Compass to streamline complex processes and tasks with interactive workflows. Take the guesswork out of your processes and chart a clear path to success.
Create your own knowledge base of internal information that your team has only a click away while they work.
Collect information with your own customized form fields and then automatically distribute it with your favorite integration providers.
Streamline processes and tasks with interactive workflows. Take the guesswork out of your work and chart a clear path to success.
A phone messaging solution for reaching thousands of people with personalized messages and response options you choose.
A phone messaging solution for reaching thousands of people with personalized messages and response options you choose.
Speech analytics and pervasive call center performance management solution for large and small contact centers.
Speech analytics and pervasive call center performance management solution for large and small contact centers.
CyCX goes beyond traditional ACD systems providing you an array of communication channels such as Voice, SMS, Email, Fax, Web Chat, Web Call-back, Call back in Queue and Social Media connections meaning you can connect on any level.
Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business
Contact center creation platform that supports calls received from a variety of communication channels.
Contact center creation platform that supports calls received from a variety of communication channels.
Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management.
Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management.
EasyCall Cloud el software online para call center, ofrece mxima escalabilidad y flexibilidad para la administracin de los call center online. Los precios claros y la gestin de los puestos de trabajo, de la recargas de voz, del nmero geogrfico y de los canales inbound es simple e inmediata.
EasyCall Cloud garantiza lneas VoIP listas para utilizar y ventajosas tarifas para las llamadas nacionales e internacionales, sobre fijos y mviles.
La solución en online para la administración completa de llamadas entrantes y salientes!
ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts.
ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology.
Our focus at Telax is to help Communications Service Providers (CSPs) get into the cloud contact center game by forming strategic partnerships that enhance a CSPs competitive profile. We seamlessly integrate with business products & services to make our contact center offering a true success for both our partners and their business customers. We provide training, knowledge, tools, resources and ongoing support. We dont make money unless our partners do - the true definition of a partnership!
Contact center solution designed to help businesses route calls, manage queues, track agent productivity and more.
Call Center Software - Boost your Telemarketing / Telesales revenue with the Focus Contact Center outbound-inbound platform. We make omnichannel communication easy to use, quick and intuitive.
Provide your consultants with powerful, automated tools like predictive dialing, call recording, IVR, HLR, call routing, blacklists, built-in CRM, ticketing system + more.
Seamlessly integrate with CRMs, such as Salesforce, MS Dynamics + more.
Call Center Software - call recording, live monitoring, advanced reporting, multi-channel (phone, SMS, email, chat, webform, social).
CallBlitzer's end-to-end automated voice broadcast and outbound predictive dialer system is designed to boost contact and conversion rates by 150%+. Our 95% accurate answering machine detection, ringless voicemail, and suite of advanced automation capabilities keep your cost per transfer lower than any other solution out there. Our powerful platform also enables live call transferring through our built-in IVR to empower seamless list and campaign management.
Powerful voice broadcast and predictive dialer with easy same-day deployment, rates as low as 1ç/min, & 5000 minutes free upon signup!
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose.
A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
thinQ offers complete control over every aspect of a business' inbound and outbound voice traffic. With an innovative Least Cost Routing (LCR) engine and the industry's only Toll-Free LCR, thinQ enables companies to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order both local and Toll-Free numbers and enable SMS/MMS, CNAM, and LRN functionality.
thinQ provides complete control over every aspect of a business' inbound and outbound communications within a powerful cloud platform.
ZaiLab is a next-generation software company specializing in omnichannel contact center software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency.
Our software is quick and easy to set up and change. It routes and prioritizes interactions intelligently. You get instant access to support.
With our usage-based pricing model, were making it possible for even the smallest operations to access the most sophisticated software
Infinity ECM is an Award-winning Business Management platform that brings a fast IT digital enterprise transformation and includes 15+ fully integrated systems modular subsystems that every modern business needs.
Combines in one platform & one interface solutions such as: CRM, DMS, RMS+CMS, CMSx2, ITSM, EAM, KMS, BPM, GRC, IAM
The Infinity ECM platform has won the prestigious EuroCloud Europe Award for Best European System for 2017.
Infinity ECM platform - Award Winning 15 in 1 Business Management Software (CRM, DMS, BPM, CMS, ECM)
ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Connect with your customers through Voice, Web Chat, Email and SMS.
-Advanced integration capabilities
-Scalable browser and a headset
-Feature Rich - with customisation tools that are easy to use
-Easy to implement
-24/7 Support
-trusted globally
A true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities
Enable your Tele-Marketing, Tele-Sales and Tele-Support team to function effectively and seamlessly. Whether you need inbound, outbound along with Marketing or CRM integration -
Aavaz is the hub that ties your contact center together.
Aavaz offers Plivo, Twilio, Google Voice, Skype as VOIP options and also a virtual PBS system that can literally replace the entire office' extensions, IVR, call routing and skill-handling.
Run your business' call operations (IVR, Voicemail, Call Handling) & your Inbound and Outbound telemarketing campaigns with Aavaz.
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes.
InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
LeadDesk is a cloud based contact center software for outbound sales. Connect with your customers no matter what the channel is.
LeadDesk is a cloud based contact center software for outbound sales. Connect with your customers no matter what the channel is.
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity.
All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging.
24/7 support team
Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more!
PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops.
Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources to deliver detailed insight into the customer journey. This insight helps businesses understand and manage their customer and agent experiences.
Integrated solutions that are flexible, scalable and user friendly for contact center reporting and analytics.
For contact centers with 10+ agents, VHT Callback shortens caller hold time. Less time on hold means fewer abandons & reduced caller frustration. This leads to better experiences, more favorable views of agents, & customers are more likely to become brand promoters, sharing their positive experience with others.
VHT invented virtual queuing technology, holds numerous call center technology patents, and has proven to drive stronger NPS scores among several Fortune 1000 companies.
Calculate & quote callers' expected wait time. Give callers the option to receive or schedule a callback (for centers with 10+ agents).
HoduCC is a FreeSWITCH based call center software which promises to offer contact center software solutions that are best suited to all the call centers. As a VoIP call center software provider, HoduSoft ensures that its FreeSWITCH based call center product offers intelligent, quick and secure contact center solutions. HoduCC has been therefore designed to ensure that user loyalty is built and customer expectations are exceeded.
Call Center Software with call monitoring, reporting, agent mapping, and more.
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks.
User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.
Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
Web-enabled predictive dialing service the provides agent reporting, campaign statistics and more within minutes of your activation.
Envision Click2Coach and Click2Coach Cloud
Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce.
Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones.
Improve agent performance and increase call center awareness with real time reporting for the agents.
Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents.
Please call for a "live demonstration" to view from your computer.
Genesis is a Web Hosted (SaaS) Predictive Dialing Call Center Solution Platform, you can select what modes you need, i.e. (Outbound, Inbound, Blended, and Preview). No operating software and no soft phone are downloaded on your computer, no local and long distance phone bills for outbound dialing. You have total control of the telemarketers from the Genesis Admin interface and your agents operate from their agent interface.
Hosted call center solutions. predictive, power, preview, inbound and blended modes.
Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
Call2kitchen is a VoIP Call Center system designed to enable restaurant chains to enhance phone-in, takeout and delivery sales from a centralized location. Our product integrates with some of the most important POS Systems, like Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint, placing the order directly to the kitchen, avoiding double entry.
Restaurant Call Center for Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint.
C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with any CRM (Ticketing CRM & Lead Management System) to give a 360 customer engagement experience. We are recognized by Gartner, worlds leading IT research and advisory company as one of the leading products in Contact Center Infrastructure across the globe.
In our recent run of achievements, C-Zentrix has been awarded as "Product of the year" for the year 2014.
End to end Customer Engagement solution wherein our call center solution is complimented with our CRMs.
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world.
When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.
Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more. Solution will work from anywhere as long as internet connection is available. Turn any phone into "your" phone with personal code. Further features include Call Monitoring, Click to Call, Voicemail to Email, Remote Transfer, and more.
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more.
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs with an enterprise-proven solution. Using innovative computer telephony integration (CTI), InGenius equips call centers with features like screen pop, click-to-dial, automated call logging and call reports. Backed by reliable expertise and superior customer care, InGenius helps contact centers increase productivity and enhance the customer experience.
InGenius expertly integrates existing telephone systems into leading CRMs, with enterprise-proven computer telephony integration (CTI).
Complete software phone system designed for customer service, customer success, and sales teams to get up and running quickly with no required hardware. Parakeet integrates with your existing CRMs, help desks, and other apps to identify incoming callers and synchronize your call activity in real time.
Cloud phone system for customer service, success, and sales teams that requires no hardware and integrates with your favorite apps
BRISAs ClientCallPlus is an automated phone-based solution that allows small businesses to generate more revenue and to free up time for important objectives.
Instead of paying your employees to make hundreds of manual, routine phone calls every week for appointment reminders, payment requests and more, ClientCallPlus can accomplish the same tasks more efficiently and at a much lower cost.
Receive more revenue, generate more business, save time, money and resources with BRISA's ClientCallPlus automated solution.
Vozy, enables businesses to connect with prospects and clients through a dynamic communication that powers voice technologies, artificial intelligence, virtual assistants and humans across your existing channels. Handle interactions more efficiently with frictionless experiences to allow your customers to self-serve and seamlessly escalate to a human agent when needed. You can Sync Vozy with the tools you already use to allow your team to make productivity simpler than ever.
Platform that combines voice technologies, AI and humans to handle interactions more efficiently with frictionless experiences.
Free service to communicate with your customers that visit your website.
Free service to communicate with your customers that visit your website.
Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement. Our comprehensive call center solution suite is built on LIVE listening technology that automates your QA/QM process via keyword spotting. This produces compounding efficiencies that increase agent compliance and contact center revenue.
Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue.
With Cention you can:
* handle all your channels in one system with pure OMNI-channel support
* get a full 360 view of all your customers communication, including complete history
* have chat bots working side by side with your agents with seamless transfers and full history
* route all errands to the right queue, right agents and right bots automatically
* get external and internal help with our Collaboration feature
* get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Omnicus is a platform that enables an awesome customer experience across voice, chat, email, social media and - all from one unified interface. Give your customers new ways to interact with your company by enabling a text-based conversational interface, such as a virtual assistant, powered by AI. Try for free or schedule a demo to see how Omnicus can enhance your customer experience!
Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
Inbound call center solution that assists you with call supervision, performance monitoring, billing, and appointment scheduling.
Inbound call center solution that assists you with call supervision, performance monitoring, billing, and appointment scheduling.
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. Intelligent campaigns optimize your call center efficiently by automating contacts & call flows, making sure that high-opportunity conversations are the only ones you will be having.
The Journey module allows you to automate and integrate anything you could imagine. Keep an eye on events and respond accordingly.
Made for outbound call centers. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis.
Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features.
Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed.
Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed.
Hosted PBX, SIP Trunks, Unified Communications, Video-conferencing. Abacus Group implements private, public and hybrid telecommunications clouds. VoIP Readiness Assessments.
Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches.
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place.
The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily.
Cloud-based call center management tool which assists firms with live monitoring, inbound dialing and outbound dialing.
Supervisors can see every agent's phone activity without leaving their desks. This not only increases overall visibility, but also saves supervisors time and energy! The widgets display crisp, color-coded graphs that keep you up-to-date on key metrics so changes can be made quickly. Queue alarms can alert users by email, screen pop and audible alarm - choose one alert option or all three!
See every agent's phone activity without leaving their desks, increasing overall visibility while saving supervisors time and energy!
Solgari have developed the technology, network and partnerships to deliver the world's first integrated cloud business communications software solution. No boxes, no licenses, no software upgrades, no capital expenditure.
All telephony, collaboration, contact centre, IVR, compliance, security & carrier services from one software vendor. In the cloud, fully integrated, stunning intelligence with massive cost saving.
Solgari provides all business communication services through an integrated cloud software platform on a per user per month SaaS model.
Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting.
Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting.
Profile Watchdog, an automated agent profile management solution, takes the guess work out of this process and reduces your cycle times from weeks to minutes. Key features include:
- Centralized entry point with single profile data form submission
- Closed loop processing with minimal human intervention
- End user notification and audit trail reporting
An automated agent profile management solution takes the guess work out of this process and reduces your cycle times for agent profiles
AireContact is an award-winning, Inbound, Outbound, and Blended cloud contact center solution with next generation features such as omni-channel communications, dynamic scripting, predictive dialer, and social media customer care. Inbound, Outbound calls, emails, chats, social feeds, fax , web call backs - all interactions are streamed into a multimedia blended queue. Available with private managed connection for QoS and exceptional voice quality.
Omni-Channel Cloud Contact Center solution that opens up all forms of communication through phone, chat, email and social media.
Zent.io is a Omnichannel "All in One" Contact Center Software, Best Contact Center Value One Product, The Complete Package
All-in-one Pricing - No charge for additional functionality
Lowest Cost, Cloud-based Solution, 100% reported uptime last year
No hardware or software to maintain
Global scalability and redundancy
Any Platform HTML5
Any CRM No matter how customized (Custom Integration)
Any VoIP
A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams
InterDialog UCCS, Unified Contact Center Software from Teckinfo is a highly reliable and robust call center software for both inbound, outbound and blended contact centers to enhance the customer experience across all interaction channels. It comprises of a powerful CTI, an intelligent dialer, Unified Q(ACD), unified agent management , wallboard etc.
Highly scalable and robust contact center software enabling omni channel customer interaction management
Agent optimization through channel consolidation improves agent and customer experience at the same time by empowering agents to easily handle multiple channels concurrently without internal process bottlenecks. ITC's digital customer service platform consolidates all digital channels into one interface, with Skills-Based Routing and integration with CRM and WFM. Supported channels include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and chatbot integration.
Improve agent exp. and CX through consolidating all digital channels into one platform, with CRM Integration and Skills-Based Routing.
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM.
DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter). Its architecture - 100% SIP standard - meets the need for a contact center more flexible, scalable and profitable.Fully developed by Collab, this multimedia suite allows the existence of several contact centers connected in a distributed model.
OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice,
Altitude Xperience is a complete cloud based contact center solution that scales up and down as required by individual business needs. With inbound and outbound multimedia capabilities, it is ready to use, but still customizable to cater to specific business needs. Altitude Xperience gives contact centers greater business agility and the power to provide an excellent customer experience. High availability storage network and 24*7 system maintenance, ensuring that operations are never disrupted.
Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.
Metaphor Contact Center delivers remarkable omnichannel customer experiences across voice, email, text, social and web through a single, hosted software platform. The platform gives your agents the tools they need to have rewarding conversations with your customers across all channels. Experience increased First Contact Resolutions, decreased Average Handle Times, and increased customer satisfaction.
Metaphor Contact Center delivers remarkable omnichannel customer experiences across voice, email, text, social and web.
A tool that offers the necessary features to Call Centers in order to help them meet their exact business requirements.
A tool that offers the necessary features to Call Centers in order to help them meet their exact business requirements.
Intellicon is an intelligent contact center platform for Omni-Channel, Inbound, Outbound and Blended Call Center requirements. It has valuable set of features and functionalities to make your business easy. Intellicon can be installed on-Premise or on your favorite Cloud platform. We offer Rental and Perpetual licensing models to best match your financial plan. Get in touch to see a live demo or to know more.
Intelligent Contact Center Solution for Omni-Channel, Inbound, Outbound and blended call center operations.
90% of visitors of a website just leave it for various reasons. The widget encourages visitors to get advice from an expert right now. Service automates the flow of calls and requests from your website, leads analytics of calls and KPI of your employees via the built-in CRM.
Button for the website
A new communication standard, which gives two times more calls and messages to the chat
A full-service call center solution with a real-time dashboard, reporting & analytics, with manual, progressive and predictive dialing.
A full-service call center solution with a real-time dashboard, reporting & analytics, with manual, progressive and predictive dialing.
Noda Contact Center is the companys own all-in-one IP solution. Today more than 350 contact centers exploit Nodas solution. From 2015 Noda Contact Center has been including in Gartner for Contact Center Infrastructure.
All-IN-ONE. Inbound, Outbound, IVR, QM, Reporting, Agent Scripting, Recording, Soft Phone, Omni-Channel, WFM.
High reliability. Guaranteed fault tolerance of 99,99% up to 5000 operators.
Cost effective. Excellent price and performance.
All-IN-ONE. Inbound ACD, Outbound, IVR, QM, Reporting, Agent Scripting, Recording, Soft Phone, Omni-Channel, WFM.
On-premice\ cloud.
Smiddle is a software developer for Contact Centers (mainly add-ons for Cisco). Our products will provide you extended services and features to Cisco software. We have created a wide range of products for Contact Centers, which allow to achieve much higher effect from your customer collaboration solution like Smiddle Recording, Quality of Service, Campaign Manager, Agent Scripting, Smart Callback, Messenger Connector, Screen Capturing, CRM Connector and other.
Smiddle is a software developer for Cisco Contact Centers. Our products will provide you extended services to Cisco software.
Phonetic speech analytics tool which enables drag and drop interface, and root cause reporting through multichannel contact centers.
Phonetic speech analytics tool which enables drag and drop interface, and root cause reporting through multichannel contact centers.
CallTaker is an affordable, sophisticated cloud based business management system that allows you to connect and service your business and customers more efficiently and easily than ever before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker. CalltTaker is the complete business tool you have been looking for.
An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management.
TelTel is a company that creates and develops modern call center systems. In TelTel, our core value is quality of the product we offer, but we believe, flexibility and orientation on clients are also crucial.
Recently, our focus has been on implication of API, the application programming interface, which gives our customers more freedom in customer relationship management and other processes. Moreover, in collaboration with our customers, we regularly introduce new functions to the system.
Fixed communications operator specializing in elaboration of call centers and individual telecommunication services(CRM, API, etc.)
Contact Center Compliance is a compliance solution suite that enables companies to easily adhere to the latest TCPA and DNC regulations
Contact Center Compliance is a compliance solution suite that enables companies to easily adhere to the latest TCPA and DNC regulations
AI based conversation analytics solution that helps find valuable insights via audit of customer conversations.
Smart insights from Conversations
Among the call center software solution providers TotalWebArt is a pioneer. Start-ups as well as the large enterprises can record all their phone conversations and allow supervisors to listen and speak to customers real-time by using our robust software solution. We provide necessary features to the businesses in order to meet their actual business goals and requirements. TotalWebArts solutions are very easy to use, cost effective and easily manageable.
Among the call center software solution providers TotalWebArt is a pioneer.
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
Jacada Workspace Agent Desktop is a customer service solution that provides the call center agent with a simplified desktop display for fast and easy access to all relevant customer information. The solution was built to provide an improved customer service experience by streamlining the agents interactions with a large number of systems.
Provides the CSR a Unified agent desktop to achieve critical objectives for contact center operations.
Sytel Limited delivers call center software infrastructure for resellers and enterprises worldwide. With unified session management across all media channels (voice, email, SMS, chat, etc), locally or in the cloud, Sytel enables optimum agent utilisation and genuine first call resolution on all customer sessions.
Enables call center supervisors to analyze individual agent performance and managers to view each campaign performance.
Related Categories
Call Centre Software Buyers Guide
Table of Contents
What is call center software?
Call center software helps businesses run their call centers efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These solutions can be used in multiple departments.
While sales and marketing teams use call center solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Call center systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media.
Benefits of call center software
- Enhanced agent productivity and efficiency : Call center solutions include robust features like automatic call distribution and rule-based escalation to help businesses handle calls efficiently, minimize idle time, and modulate call speed and wait times based on the number of available agents. Role-based assignment ensures that calls are routed to the most appropriate agents without delays. Overall, call center solutions help businesses improve operations and address more customer queries by maximizing time and resources.
- Improved customer relations : Call center systems help businesses stay connected with their customers and deliver a more personalized and rewarding experience through multiple channels. Efficient customer service helps build customer trust, brand loyalty, and longevity.
Typical features of call center software
- Built-in telephony: Make phone calls from internet-enabled devices.
- Call routing: Distribute and assign calls to individual agents or queues based on pre-established criteria such as time, day, or agent availability.
- Telephony integration: Integrate VoIP (Voice over Internet Protocol) services with existing telephone equipment.
- Call logging: Collect, record, and analyze calls made from or received by a business over a specified period. Provide statistical information such as time and date, call frequency, call duration, and caller ID.
- Call recording: Record inbound and/or outbound calls to a call center and maintain a central repository of all recordings for training and quality monitoring purposes.
- Queue management: Receive calls from customers, create a call queue, and keep customers on hold until they are connected with a live agent.
Considerations when purchasing call center software
- Type of deployment: Call center solutions are available through hosted, on-premise, and cloud-based deployment options. On-premise and hosted deployment options suit businesses looking for customizable call center solutions, but prove costly if only needed for a short time. While cloud-based software is relatively cheaper and can often be set up in a few hours, it requires a reliable, constant internet connection to function effectively. Users should compare the advantages and disadvantages of cloud-based and on-premise systems, and shortlist products accordingly.
- Multichannel support: Call center software lets businesses manage communication across multiple channels—such as SMS, online messengers, email, live chat, and social media platforms—for low additional costs. But, requirements vary based on use cases. If your brand is built on social media, for example, you need social media management functionality. Alternatively, if your marketing, sales, or customer support strategy involves text messages, your business needs SMS support. Buyers should clearly identify their needs before beginning their software search, and ensure desired functionality is included before making a purchase.
Relevant call center software trends
- Voice-based customer interactions will decrease in the next two years : Call centers are shifting from traditional call center software to contact center solutions that let them leverage other communication tools (such as email, SMS messages, social media, and live chat). Our research shows that while voice will remain a significant source of customer interactions, its usage will continue to decrease in the coming years as more and more businesses start leveraging digital channels.
- Artificial intelligence (AI)-based conversational bots are picking up the pace in the small and midsize business (SMB) world : Voice- and text-based bots are effectively streamlining initial customer conversations. Our research found that 68% of small businesses are currently using or plan to use some type of conversational user interface technology within the next one to two years. When such interfaces are used, customers hear a robotic tone or message (instead of live agents) that collects their personal details and query type. The bot can then answer basic queries on its own, or route calls to the most suitable agent. This automation speeds up the entire call process, and frees agents to handle more complex queries.