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description: Page 22 - See the list of the best Customer Service Software for businesses in Singapore. Use our filters to find the best rated software for your business needs. Capterra makes the software selection fast and easy.
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title: Page 22 - Customer Service Software - Prices & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) > [Page 22](https://www.capterra.com.sg/directory/22/customer-service/software?page=22)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [ResolveAI](https://www.capterra.com.sg/software/1043239/resolveai) (0 reviews) — ResolveAI provides cutting edge conversational AI chatbots that learn from business documentation and response accurately in real time.
2. [STEPS](https://www.capterra.com.sg/software/1052574/steps) (0 reviews) — Cloud-based ERP solution that helps businesses manage project scheduling, capacity plans, employee performance, and more.
3. [ClearFeed](https://www.capterra.com.sg/software/1053315/clearfeed) (0 reviews) — ClearFeed is a conversational support platform for Slack-first teams.
4. [Visiativ Customer Service](https://www.capterra.com.sg/software/1055322/visiativ-service-clients) (0 reviews) — With Visiativ Customer Service, deliver 24/7 omnichannel customer service to facilitate interaction with your customers and resellers.
5. [etrack1](https://www.capterra.com.sg/software/1056309/etrack1) (0 reviews) — GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more.
6. [Lokulus](https://www.capterra.com.sg/software/1058844/lokulus) (0 reviews) — Lokulus is a technology platform delivering business process automation tools to consumer-focused businesses
7. [ConSol CM/AI Assist](https://www.capterra.com.sg/software/1060565/consol-cm-ai-assist) (0 reviews) — Leveraging AI capabilities to streamline workflows and enhance productivity in customer service and support processes
8. [HelpMate](https://www.capterra.com.sg/software/1061330/helpmate) (0 reviews) — Customer service tool that helps businesses organize incoming messages in team inbox, manage knowledge base \& track support tickets.
9. [Instadesk](https://www.capterra.com.sg/software/1062492/instadesk) (0 reviews) — Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with customers.
10. [Haber Chat](https://www.capterra.com.sg/software/1067133/haber-chat) (0 reviews) — Haber Chat is a WhatsApp productivity tool for teams to automate workflows, manage contacts, and integrate with APIs.
11. [Frontline Care](https://www.capterra.com.sg/software/1069187/Frontline-Care) (0 reviews) — Frontline Care is a cloud-based customer service tool that helps manage customer care interactions via artificial intelligence (AI).
12. [AI-Talker](https://www.capterra.com.sg/software/1070025/Verbalyze) (0 reviews) — Verbalyze is an AI-enabled platform that helps businesses streamline customer engagement by automating calls, emails, chats, and more.
13. [Cobbai](https://www.capterra.com.sg/software/1071013/Cobbai) (0 reviews) — Cobbai provides advanced conversational AI agents for customer service, automating support and enhancing customer experiences.
14. [Fluten](https://www.capterra.com.sg/software/1073029/Fluten) (0 reviews) — Fluten is an AI-enabled platform that helps businesses scale with personalized AI assistants for round-the-clock customer service.
15. [Zence Service](https://www.capterra.com.sg/software/1076922/Zence-Service) (0 reviews) — Zence Service is support software that streamlines feedback, ticketing, and workflow automation to boost customer satisfaction.
16. [Meon CRM](https://www.capterra.com.sg/software/1077470/Meon-CRM) (0 reviews) — Cloud and mobile-based customer relationship management tool that streamlines lead tracking, sales, marketing, and support services.
17. [Antalyze](https://www.capterra.com.sg/software/1078159/Antalyze) (0 reviews) — Antalyze is an AI chatbot software automating customer service with intelligent responses across multiple communication channels.
18. [MyProvider](https://www.capterra.com.sg/software/184553/conntac) (0 reviews) — Customer service solution for internet providers that helps customers establish connections and resolve technical issues.
19. [faibrik](https://www.capterra.com.sg/software/1079429/faibrik) (0 reviews) — faibrik simplifies, centralizes, and personalizes your customer service with artificial intelligence at the core of its platform.
20. [ArminCX](https://www.capterra.com.sg/software/1079920/ArminCX) (0 reviews) — ArminCX automates e-commerce with multilingual support, CRM integration, and omnichannel inbox management for customer inquiries.
21. [Bizapp Service Desk](https://www.capterra.com.sg/software/1082073/Bizapp-Service-Desk) (0 reviews) — Bizapp Service Desk is a cloud-based customer support software that helps businesses manage tickets, assets, and tasks efficiently.
22. [Kreechat](https://www.capterra.com.sg/software/1082830/Kreechat) (0 reviews) — Mobile-based software for customer service, offering a unified inbox to manage inquiries on WhatsApp, Telegram, Messenger, and Viber.
23. [Cuoral](https://www.capterra.com.sg/software/1084967/Cuoral) (0 reviews) — Cuoral is a customer experience platform that detects friction, automates support, and transforms insights into business growth.
24. [FyneDesk](https://www.capterra.com.sg/software/1085978/FyneDesk) (0 reviews) — AI-powered platform that handles requests from your clients, customers and end-users via AI. Built for both external \& internal teams.
25. [Donkey Support](https://www.capterra.com.sg/software/1086720/Donkey-Support) (0 reviews) — Donkey Support is customer service software that enables teams to respond to customer messages on Slack, Discord, or Telegram.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.sg/directory)

-----

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The system emphasizes proactive customer service with tools designed to capture customer feedback, prioritize tickets based on urgency, and provide insights through real-time dashboards. Zence Service allows businesses to mark negative feedback as tickets for escalation to appropriate teams and delivers multi-channel support through email, call, and social media communications on a single interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0f02ea4-3fa6-448e-9e4d-e4d93b9612dd.jpeg","url":"https://www.capterra.com.sg/software/1076922/Zence-Service","@type":"ListItem"},{"name":"Meon CRM","position":16,"description":"Cloud-based customer relationship management (CRM) software that streamlines sales, support, and marketing operations via a unified platform. The system features lead management capabilities, sales automation tools, marketing campaign functionality, and customer support tools that track resolution times. Meon CRM includes role-based workspaces for different departments, task assignment within contact profiles, and activity timelines that log all lead interactions including calls, emails, and notes. The software offers analytics and reporting functions to help with business decisions, integrates with email, call, and messaging platforms, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29f8a4ea-7003-441c-9c1a-3b6941a083d0.jpeg","url":"https://www.capterra.com.sg/software/1077470/Meon-CRM","@type":"ListItem"},{"name":"Antalyze","position":17,"description":"Antalyze is an AI chatbot software platform that automates customer service interactions for businesses. The system processes messages in real-time through intelligent chat interfaces while maintaining natural conversation flow. It features document-based training capabilities that enable the AI to learn from business materials such as FAQs, policies, and manuals. \n\nAntalyze integrates with eCommerce platforms including Shopify and WooCommerce, allowing the chatbot to access product catalogs, order data, and inventory information. The platform creates support tickets automatically when issues require human attention and provides analytics dashboards for monitoring chat performance and engagement. Antalyze supports deployment across multiple communication channels including WhatsApp, website chat, and Instagram, enabling businesses to maintain consistent customer service across different touchpoints.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cee423f4-f88e-4fd6-a023-d74d9ad43246.png","url":"https://www.capterra.com.sg/software/1078159/Antalyze","@type":"ListItem"},{"name":"MyProvider","position":18,"description":"MyProvider is a self-service solution for internet service providers, enabling users to manage existing connections independently. It combines a smartphone app for customers with a dashboard for service staff. The app allows users to handle setup, troubleshooting, and problem resolution without technical support. Key features include a router setup assistant, WLAN optimization tools, interactive troubleshooting guides, and a camera scan function. \n\nThe platform can be integrated with marketing channels, customer portals, and ticketing systems. MyProvider connects self-service with human support, directing users to service channels when needed. The dashboard helps staff manage inquiries efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6995dd0-646a-43eb-b089-a16c62052e53.png","url":"https://www.capterra.com.sg/software/184553/conntac","@type":"ListItem"},{"name":"faibrik","position":19,"description":"Reduce up to 70% of the time spent on repetitive tasks\n\nfaibrik simplifies, optimizes, and personalizes customer service management with artificial intelligence at the core of its French-built, omnichannel, and multilingual platform. Your team can focus on high-value interactions while AI handles repetitive tasks.\n\nKey features:\n\nCentralized customer requests\nSmart ticket management\nConversational chatbot\nReview management\nAI agents\nMultilingual support\nCall analysis\nDetailed reports","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d287d03f-a2c8-44e1-9aaa-83bc06eaacea.jpeg","url":"https://www.capterra.com.sg/software/1079429/faibrik","@type":"ListItem"},{"name":"ArminCX","position":20,"description":"ArminCX is an AI-driven customer service platform designed for e-commerce brands that automates standard inquiries while improving team efficiency. The system features multilingual AI agents that support numerous languages for international assistance. The centralized CRM integrates with e-commerce tools and provides a unified view of customer data. Its omnichannel inbox consolidates communications from various channels including WhatsApp and email into a single management interface. The platform includes an intelligent ticketing system and workflow builder to streamline support processes. ArminCX utilizes historical data to provide contextual responses and can trigger system actions such as retrieving shipping information. The platform includes personalized onboarding and scales according to business requirements. The system continuously learns from past interactions to improve response accuracy and effectiveness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c84e09a-fc4d-4eb0-a114-cd9eea5e5fa3.webp","url":"https://www.capterra.com.sg/software/1079920/ArminCX","@type":"ListItem"},{"name":"Bizapp Service Desk","position":21,"description":"Bizapp Service Desk is a cloud-based IT service management software that streamlines support operations through comprehensive ticket management capabilities. The system includes incident management for multi-channel ticket creation and resolution, asset management for tracking IT and non-IT resources throughout their lifecycle, and SLA management to ensure timely responses to user requests. Additional features include task management, escalation management based on priority levels, smart notifications for ticket status updates, and detailed reporting tools that provide insights on various parameters. The platform offers a responsive design compatible with multiple devices, time tracking functionality for monitoring technician productivity, and survey capabilities for gathering user feedback. Bizapp Service Desk can be hosted either in the cloud or on-premise and provides customization options to adapt to organizational requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6a49af5-08c3-4837-a2f4-1dd22049739d.webp","url":"https://www.capterra.com.sg/software/1082073/Bizapp-Service-Desk","@type":"ListItem"},{"name":"Kreechat","position":22,"description":"Kreechat\nCustomer service software that offers an inbox for managing \ninquiries from WhatsApp, Telegram, Messenger, and Viber. It centralizes communications, automatically generating support tickets for every interaction. Real-time notifications ensure timely responses to customer messages. The platform features a library of predefined responses for addressing common questions. Multi-channel integration consolidates messages into a unified inbox, simplifying management while maintaining complete chat histories. The dashboard displays incoming tickets, their status, and allows reassignment between team members. Kreechat offers customizable chat widgets to match brand aesthetics and keeps detailed conversation records for context in ongoing customer relationships. It streamlines support operations and enhances communication effectiveness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48be65a9-5368-46a9-b665-ed36ef6b805d.png","url":"https://www.capterra.com.sg/software/1082830/Kreechat","@type":"ListItem"},{"name":"Cuoral","position":23,"description":"Cuoral is an AI-powered customer experience platform that transforms reactive support into proactive engagement. The platform detects friction points, resolves issues, and converts customer interactions into growth opportunities through analytics and automation. Key features include live session replays, real-time journey insights, and a smart escalation hub for immediate problem resolution. \n\nThe AI system categorizes, tags, and prioritizes support tickets based on intent and sentiment, improving response times. Cuoral unifies multiple communication channels, chat, email, SMS, and others, into a single intelligent interface, eliminating data silos and providing a comprehensive view of user journeys. The platform analyzes behavioral and emotional factors affecting loyalty and retention. Through proactive ticketing, automation, and AI capabilities, Cuoral creates seamless experiences while enabling businesses to identify issues early and respond with appropriate context.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/303c645a-b23d-4675-905d-de0a9cb47248.jpg","url":"https://www.capterra.com.sg/software/1084967/Cuoral","@type":"ListItem"},{"name":"FyneDesk","position":24,"description":"FyneDesk is an AI-powered platform that helps businesses manage client requests, knowledge bases, and communication in one place. Agents get AI-generated ticket summaries, suggested fixes, and draft replies powered by AI, so issues are resolved faster with less back-and-forth. Customers, clients, and end users can submit tickets, track updates, and search help articles through a branded self-service portal. Incoming emails are converted to tickets automatically through a dedicated support address per organization. The platform includes a knowledge base for publishing searchable help articles, real-time dashboards, asset tracking linked to customers, and team management with role-based permissions. FyneDesk supports customer service teams, internal helpdesks for HR, finance, and operations, IT support teams, and agencies managing client requests. Built as a modern alternative to complex, expensive platforms like Zendesk and Freshservice. Get Free account at: fynedesk.io","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ac02226-75e3-4058-b2b3-ae3d29b8fec5.png","url":"https://www.capterra.com.sg/software/1085978/FyneDesk","@type":"ListItem"},{"name":"Donkey Support","position":25,"description":"Donkey Support is customer service software that lets teams handle inquiries directly in Slack, Discord, or Telegram. It features a customizable support widget that can be embedded into apps via a script tag or React component, with setup taking about five minutes. The widget can be styled to match brand colors and messaging. Customer inquiries submitted through the widget generate support tickets as threads in the connected messaging platform. Teams can respond directly in Slack, Discord, or Telegram, with replies syncing back to the widget in real time, removing the need for separate dashboards. The software includes automated email follow-ups for unseen responses, branded emails with delivery logs, and metadata tokens for customer context like names and emails. It supports domain allowlists, webhook events for automations, and multi-tenant data isolation. Teams can integrate one messaging platform at a time and switch as needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f5c3b01-688f-477d-8a2b-59708ecdffad.png","url":"https://www.capterra.com.sg/software/1086720/Donkey-Support","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/directory/22/customer-service/software?page=22#itemlist","numberOfItems":25}
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