---
description: Side-by-side comparison of BeyondTrust Remote Support vs ServiceNow IT Service Management. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BeyondTrust Remote Support vs ServiceNow IT Service Management Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Privileged Access Management Software](/directory/31238/privileged-access-management/software) > [BeyondTrust Remote Support \<span\>vs\</span\> ServiceNow IT Service Management](https://www.capterra.com.sg/compare/86962/152874/bomgar/vs/servicenow-knowledge-management)

# Compare BeyondTrust Remote Support vs ServiceNow IT Service Management

Canonical: https://www.capterra.com.sg/compare/86962/152874/bomgar/vs/servicenow-knowledge-management

> Detailed comparison between BeyondTrust Remote Support and ServiceNow IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BeyondTrust Remote Support | ServiceNow IT Service Management |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 2009 | 41 |
| **Starting Price** | US$1,995.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### BeyondTrust Remote Support

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

## Key features

### BeyondTrust Remote Support

- API
- Access Controls/Permissions
- Access Management
- Activity Tracking
- Audit Trail
- Chat/Messaging
- Collaboration Tools
- Knowledge Base Management
- Least Privilege
- Multi-Channel Communication
- Real-Time Chat
- Screen Sharing
- Self Service Portal
- Session Transfer
- Surveys & Feedback
- Ticket Management

### ServiceNow IT Service Management

- Access Controls/Permissions
- Asset Tracking
- Collaboration Tools
- Content Management
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Self Service Portal
- Ticket Management

## Links

- [View BeyondTrust Remote Support Profile](https://www.capterra.com.sg/software/86962/bomgar)
- [View ServiceNow IT Service Management Profile](https://www.capterra.com.sg/software/152874/servicenow-knowledge-management)
- [View Original Comparison](https://www.capterra.com.sg/compare/86962/152874/bomgar/vs/servicenow-knowledge-management)

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