---
description: Side-by-side comparison of Smartsheet vs Freshservice. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smartsheet vs Freshservice Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Project Management Software](/directory/30002/project-management/software) > [Smartsheet \<span\>vs\</span\> Freshservice](https://www.capterra.com.sg/compare/79104/132997/smartsheet/vs/freshservice)

# Compare Smartsheet vs Freshservice

Canonical: https://www.capterra.com.sg/compare/79104/132997/smartsheet/vs/freshservice

> Detailed comparison between Smartsheet and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smartsheet | Freshservice |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3538 | 791 |
| **Starting Price** | US$9.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Smartsheet

Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### Smartsheet

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CRM
- Content Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- For IT Project Management
- Monitoring
- Project Management
- Real-Time Chat
- Real-Time Data
- Requirements Management
- Scheduling
- Status Tracking
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CRM
- Content Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- For IT Project Management
- Monitoring
- Project Management
- Real-Time Chat
- Real-Time Data
- Requirements Management
- Scheduling
- Status Tracking
- Surveys & Feedback

## Links

- [View Smartsheet Profile](https://www.capterra.com.sg/software/79104/smartsheet)
- [View Freshservice Profile](https://www.capterra.com.sg/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.com.sg/compare/79104/132997/smartsheet/vs/freshservice)

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