---
description: Side-by-side comparison of LiveChat vs LiveAgent. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs LiveAgent Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> LiveAgent](https://www.capterra.com.sg/compare/62194/102188/livechat/vs/liveagent)

# Compare LiveChat vs LiveAgent

Canonical: https://www.capterra.com.sg/compare/62194/102188/livechat/vs/liveagent

> Detailed comparison between LiveChat and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | LiveAgent |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 1728 | 1789 |
| **Starting Price** | US$25.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

## Key features

### LiveChat

- AI/Machine Learning
- API
- Account Management
- Configurable Workflow
- Customizable Reports
- Dashboard
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Reminders
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing

### LiveAgent

- AI/Machine Learning
- API
- Account Management
- Configurable Workflow
- Customizable Reports
- Dashboard
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Reminders
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.capterra.com.sg/software/62194/livechat)
- [View LiveAgent Profile](https://www.capterra.com.sg/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.com.sg/compare/62194/102188/livechat/vs/liveagent)

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