---
description: Side-by-side comparison of Salesforce Sales Cloud vs Giva. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Sales Cloud vs Giva Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Online CRM Software](/directory/30072/online-crm/software) > [Salesforce Sales Cloud \<span\>vs\</span\> Giva](https://www.capterra.com.sg/compare/61368/135094/salesforce/vs/giva-customer-service)

# Compare Salesforce Sales Cloud vs Giva

Canonical: https://www.capterra.com.sg/compare/61368/135094/salesforce/vs/giva-customer-service

> Detailed comparison between Salesforce Sales Cloud and Giva. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Sales Cloud | Giva |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 18782 | 57 |
| **Starting Price** | US$25.00 | US$69.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Sales Cloud

Sales teams, sales managers, marketing teams, and partner managers.

### Giva

From start ups to large companies, customers trust Giva with their customer support or help desk needs.

## Key features

### Salesforce Sales Cloud

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Key Performance Indicators
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Project Management
- Projections
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management

### Giva

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Key Performance Indicators
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Project Management
- Projections
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management

## Links

- [View Salesforce Sales Cloud Profile](https://www.capterra.com.sg/software/61368/salesforce)
- [View Giva Profile](https://www.capterra.com.sg/software/135094/giva-customer-service)
- [View Original Comparison](https://www.capterra.com.sg/compare/61368/135094/salesforce/vs/giva-customer-service)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Sales Cloud vs Giva Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Salesforce Sales Cloud vs Giva. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/61368/135094/salesforce/vs/giva-customer-service","about":[{"@id":"https://www.capterra.com.sg/software/61368/salesforce#software"},{"@id":"https://www.capterra.com.sg/software/135094/giva-customer-service#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/61368/135094/salesforce/vs/giva-customer-service#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/61368/135094/salesforce/vs/giva-customer-service#webpage","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.capterra.com.sg/#website"}},{"name":"Salesforce Sales Cloud","description":"Salesforce Sales Cloud is a robust sales platform that streamlines processes, boosts productivity, and drives revenue growth. This AI-powered CRM integrates human sales efforts with intelligent agents to speed up the sales cycle. It offers visibility into the sales pipeline, providing insights for faster prospecting and opportunity management. Automation features reduce manual tasks, allowing sales reps to focus on high-value activities and close deals more quickly. A key feature is its ability to unify data from various sources, creating a comprehensive customer view. With Salesforce's AI, the platform offers smarter insights and recommendations, helping sales teams sell more effectively. Integrating with other Salesforce solutions like Revenue Cloud, Sales Cloud forms a connected revenue ecosystem. Its intuitive interface simplifies the tech stack, enhances productivity, and supports growth, offering tools for automating CRM updates and optimizing forecasts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/730292f7-ee03-4275-80b0-08b59e8d9bd0.png","url":"https://www.capterra.com.sg/software/61368/salesforce","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/61368/salesforce#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":18782,"ratingValue":4.4},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Giva","description":"Standalone ITIL Change Management that is cloud based. Get up-and-running fast with Giva's out-of-the-box defaults to meet your organizational, regulatory and HIPAA compliance requirements. Dashboards, notifications and alerts keep everyone informed, enabling peer reviews and collaboration on new releases. Easily define ITIL processes to speed up approvals and manage the documentation. Gain visibility into code and configuration changes with Giva's central system of record for all IT changes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d7457937-df21-4440-9594-23b2393b979d.png","url":"https://www.capterra.com.sg/software/135094/giva-customer-service","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/135094/giva-customer-service#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":57,"ratingValue":4.9},"offers":{"price":"69","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online CRM Software","position":2,"item":"/directory/30072/online-crm/software","@type":"ListItem"},{"name":"Salesforce Sales Cloud vs Giva","position":3,"item":"https://www.capterra.com.sg/compare/61368/135094/salesforce/vs/giva-customer-service","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/61368/135094/salesforce/vs/giva-customer-service#breadcrumblist"}]}
</script>