---
description: Side-by-side comparison of SurveyMonkey vs SmileBack. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SurveyMonkey vs SmileBack Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [360 Degree Feedback Software](/directory/30666/360-degree-feedback/software) > [SurveyMonkey \<span\>vs\</span\> SmileBack](https://www.capterra.com.sg/compare/32728/178951/surveymonkey/vs/smileback)

# Compare SurveyMonkey vs SmileBack

Canonical: https://www.capterra.com.sg/compare/32728/178951/surveymonkey/vs/smileback

> Detailed comparison between SurveyMonkey and SmileBack. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SurveyMonkey | SmileBack |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 10455 | 35 |
| **Starting Price** | US$30.00 | US$99.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### SurveyMonkey

SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations.

### SmileBack

Our customers are users of helpdesks, this includes outsourced helpdesks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.

## Key features

### SurveyMonkey

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customer Segmentation
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis

### SmileBack

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customer Segmentation
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis

## Links

- [View SurveyMonkey Profile](https://www.capterra.com.sg/software/32728/surveymonkey)
- [View SmileBack Profile](https://www.capterra.com.sg/software/178951/smileback)
- [View Original Comparison](https://www.capterra.com.sg/compare/32728/178951/surveymonkey/vs/smileback)

-----

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