---
description: Side-by-side comparison of SurveyMonkey vs Eclipse AI. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SurveyMonkey vs Eclipse AI Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Market Research Software](/directory/10041/market-research/software) > [SurveyMonkey \<span\>vs\</span\> Eclipse AI](https://www.capterra.com.sg/compare/32728/1033058/surveymonkey/vs/eclipse-ai)

# Compare SurveyMonkey vs Eclipse AI

Canonical: https://www.capterra.com.sg/compare/32728/1033058/surveymonkey/vs/eclipse-ai

> Detailed comparison between SurveyMonkey and Eclipse AI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SurveyMonkey | Eclipse AI |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 10513 | 2 |
| **Starting Price** | US$30.00 | US$0.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online |

## Best for

### SurveyMonkey

SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations.

### Eclipse AI

Multi-location businesses and franchise groups in retail, restaurant, and hospitality industries.

## Key features

### SurveyMonkey

- API
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Visualization
- Drag & Drop
- Feedback Management
- Monitoring
- Multi-Channel Data Collection
- Multiple Question Types
- NPS Survey Structure
- Negative Feedback Management
- Real-Time Data
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

### Eclipse AI

- API
- Customizable Fields
- Customizable Templates
- Dashboard
- Data Visualization
- Drag & Drop
- Feedback Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Retention
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Links

- [View SurveyMonkey Profile](https://www.capterra.com.sg/software/32728/surveymonkey)
- [View Eclipse AI Profile](https://www.capterra.com.sg/software/1033058/eclipse-ai)
- [View Original Comparison](https://www.capterra.com.sg/compare/32728/1033058/surveymonkey/vs/eclipse-ai)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SurveyMonkey vs Eclipse AI Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of SurveyMonkey vs Eclipse AI. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/32728/1033058/surveymonkey/vs/eclipse-ai","about":[{"@id":"https://www.capterra.com.sg/software/32728/surveymonkey#software"},{"@id":"https://www.capterra.com.sg/software/1033058/eclipse-ai#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/32728/1033058/surveymonkey/vs/eclipse-ai#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/32728/1033058/surveymonkey/vs/eclipse-ai#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"SurveyMonkey","description":"SurveyMonkey is a survey platform that helps organizations create surveys, collect feedback, and analyze insights. The AI-based builder allows users to design professional surveys using templates or starting from scratch. Advanced targeting features enable organizations to reach specific audiences through various distribution methods.\n\nThe platform offers AI-driven analytics that identify patterns and themes in collected data. SurveyMonkey integrates with business applications to streamline workflows and scale programs. Enterprise-grade security features maintain data protection and compliance standards.\n\nSurveyMonkey supports various business functions including customer experience measurement, employee engagement assessment, and market research. The platform combines an intuitive interface with analytical capabilities to help organizations gather and interpret feedback effectively.","image":"https://images.g2crowd.com/display-layer-screenshots/541/6a09ee240d1d3880c7a668ae754cad7a3f91b998a4a791d56ed7a9032996909f.webp","url":"https://www.capterra.com.sg/software/32728/surveymonkey","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/32728/surveymonkey#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":10513,"ratingValue":4.6},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Eclipse AI","description":"Eclipse AI is a cloud-based platform that collects and analyzes customer feedback from multiple sources, including surveys, online reviews, call recordings, chat logs, and support tickets, all in one place.\n\nBusinesses use it to get a unified view of customer sentiment across locations and channels. Teams can create and send NPS, CES, and CSAT surveys, monitor real-time dashboards, receive alerts for urgent trends, and assign follow-up tasks through a built-in Kanban board.\n\nThe platform helps organizations make decisions based on verified customer feedback rather than assumptions. It surfaces at-risk signals to support retention and reduces the time teams spend manually gathering and sorting feedback data.\n\nEclipse AI is best suited for multi-location businesses and franchise groups in retail, restaurants, and hospitality. It serves CX, customer success, marketing, and product teams looking to manage voice-of-customer data across many channels and locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b6c9e6a4-745b-4593-bddc-c5826f1acf95.png","url":"https://www.capterra.com.sg/software/1033058/eclipse-ai","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/1033058/eclipse-ai#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2,"ratingValue":4.0},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/compare/32728/1033058/surveymonkey/vs/eclipse-ai#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Market Research Software","position":2,"item":"/directory/10041/market-research/software","@type":"ListItem"},{"name":"SurveyMonkey vs Eclipse AI","position":3,"item":"https://www.capterra.com.sg/compare/32728/1033058/surveymonkey/vs/eclipse-ai","@type":"ListItem"}]}]}
</script>
