---
description: Side-by-side comparison of Genesys Cloud CX vs Certainly. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX vs Certainly Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> Certainly](https://www.capterra.com.sg/compare/21409/183590/genesys-cloud/vs/certainly)

# Compare Genesys Cloud CX vs Certainly

Canonical: https://www.capterra.com.sg/compare/21409/183590/genesys-cloud/vs/certainly

> Detailed comparison between Genesys Cloud CX and Certainly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Genesys Cloud CX | Certainly |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 262 | 13 |
| **Starting Price** | US$75.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Genesys Cloud CX

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

### Certainly

Ecommerce/Webshops, especially Shopify merchants, to organizations looking to improve their online customer service, drive sales, and collect zero-party data will benefit greatly from an AI chatbot.

## Key features

### Genesys Cloud CX

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customer Database
- Customer Service Analytics
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Personalization
- Process/Workflow Automation
- Real-Time Data
- Social Media Integration
- Speech Recognition
- Surveys & Feedback
- Transfers/Routing

### Certainly

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customer Database
- Customer Service Analytics
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Personalization
- Process/Workflow Automation
- Real-Time Data
- Social Media Integration
- Speech Recognition
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
- [View Certainly Profile](https://www.capterra.com.sg/software/183590/certainly)
- [View Original Comparison](https://www.capterra.com.sg/compare/21409/183590/genesys-cloud/vs/certainly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Genesys Cloud CX vs Certainly Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Genesys Cloud CX vs Certainly. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/21409/183590/genesys-cloud/vs/certainly","about":[{"@id":"https://www.capterra.com.sg/software/21409/genesys-cloud#software"},{"@id":"https://www.capterra.com.sg/software/183590/certainly#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/21409/183590/genesys-cloud/vs/certainly#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/21409/183590/genesys-cloud/vs/certainly#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Genesys Cloud CX","description":"The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. ","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90f10a6b-4fde-4381-9121-f615c6346102.webp","url":"https://www.capterra.com.sg/software/21409/genesys-cloud","@id":"https://www.capterra.com.sg/software/21409/genesys-cloud#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":262},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Certainly","description":"Certainly is a Conversational AI Platform made for ecommerce businesses, especially Shopify merchants. At Certainly, we enable companies to deliver exceptional experiences, improve AOV, deflect tickets, and scale their growth using our next-generation AI technology. We’re making ecommerce personal: insights from zero-party data from conversations with visitors ensure fewer product returns, lower cart abandonment, and higher customer lifetime value.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8ccc9cf2-edc2-4b46-99af-d309597c401b.png","url":"https://www.capterra.com.sg/software/183590/certainly","@id":"https://www.capterra.com.sg/software/183590/certainly#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":13},"operatingSystem":"Cloud, Apple, Windows"},{"@id":"https://www.capterra.com.sg/compare/21409/183590/genesys-cloud/vs/certainly#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Genesys Cloud CX vs Certainly","position":3,"item":"https://www.capterra.com.sg/compare/21409/183590/genesys-cloud/vs/certainly","@type":"ListItem"}]}]}
</script>