---
description: Side-by-side comparison of Genesys Cloud CX vs ZIWO. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX vs ZIWO Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> ZIWO](https://www.capterra.com.sg/compare/21409/171265/genesys-cloud/vs/ziwo)

# Compare Genesys Cloud CX vs ZIWO

Canonical: https://www.capterra.com.sg/compare/21409/171265/genesys-cloud/vs/ziwo

> Detailed comparison between Genesys Cloud CX and ZIWO. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Genesys Cloud CX | ZIWO |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 263 | 108 |
| **Starting Price** | US$75.00 | US$40.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Genesys Cloud CX

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

### ZIWO

ZIWO is used by service, sales, and support teams needing clear, reliable communication across voice and messaging - especially in multilingual, remote, and regional operations in the GCC.

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Employee Scheduling
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Video Conferencing

### ZIWO

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Employee Scheduling
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Video Conferencing

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
- [View ZIWO Profile](https://www.capterra.com.sg/software/171265/ziwo)
- [View Original Comparison](https://www.capterra.com.sg/compare/21409/171265/genesys-cloud/vs/ziwo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Genesys Cloud CX vs ZIWO Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Genesys Cloud CX vs ZIWO. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/21409/171265/genesys-cloud/vs/ziwo","about":[{"@id":"https://www.capterra.com.sg/software/21409/genesys-cloud#software"},{"@id":"https://www.capterra.com.sg/software/171265/ziwo#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/21409/171265/genesys-cloud/vs/ziwo#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/21409/171265/genesys-cloud/vs/ziwo#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG"},{"name":"Genesys Cloud CX","description":"The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. ","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90f10a6b-4fde-4381-9121-f615c6346102.webp","url":"https://www.capterra.com.sg/software/21409/genesys-cloud","@id":"https://www.capterra.com.sg/software/21409/genesys-cloud#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":263},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ZIWO","description":"ZIWO is an omnichannel cloud contact center software (CCaaS) built to simplify customer communication through voice, WhatsApp, and SMS, accessible from one intuitive interface. Designed for service, sales, and support teams, ZIWO enables businesses to manage customer interactions efficiently across multiple languages and regions. \n\nWith local telecom connectivity in 145+ countries, including full coverage across the GCC, companies can instantly scale their presence with local numbers. ZIWO offers ready-to-use plugins for major CRMs and integrates with any third-party system through its open API framework. It supports both in-office and remote teams, helping businesses deliver clear, consistent customer experiences across channels. \n\nZIWO is ideal for organizations looking to enhance call quality, streamline operations, and expand reach without complex infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4ee3146d-d6f8-445a-91c4-d19e846377ec.png","url":"https://www.capterra.com.sg/software/171265/ziwo","@id":"https://www.capterra.com.sg/software/171265/ziwo#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":108},"offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.sg/compare/21409/171265/genesys-cloud/vs/ziwo#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Genesys Cloud CX vs ZIWO","position":3,"item":"https://www.capterra.com.sg/compare/21409/171265/genesys-cloud/vs/ziwo","@type":"ListItem"}]}]}
</script>