---
description: Side-by-side comparison of Avid CRM vs Salesforce Service Cloud. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Avid CRM vs Salesforce Service Cloud Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Management Software](/directory/30016/contact-management/software) > [Avid CRM \<span\>vs\</span\> Salesforce Service Cloud](https://www.capterra.com.sg/compare/20743/136189/avidian/vs/salesforce)

# Compare Avid CRM vs Salesforce Service Cloud

Canonical: https://www.capterra.com.sg/compare/20743/136189/avidian/vs/salesforce

> Detailed comparison between Avid CRM and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Avid CRM | Salesforce Service Cloud |
| **Overall rating** | 4.1/5 | 4.5/5 |
| **Total Reviews** | 138 | 824 |
| **Starting Price** | US$25.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Avid CRM

Small businesses with a need to license 2 or more users up to mid-market companies with 100+ users.

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

## Key features

### Avid CRM

- CRM
- Contact Database
- Contact Management
- Dashboard
- Data Import/Export
- Email Tracking
- Interaction Tracking
- Lead Distribution
- Lead Management
- Mobile Access
- Quotes/Estimates
- Reminders
- Reporting/Analytics
- Sales Pipeline Management
- Search/Filter
- Task Management
- Territory Management
- Workflow Management

### Salesforce Service Cloud

- CRM
- Computer Telephony Integration
- Contact Database
- Contact Management
- Dashboard
- Data Import/Export
- Email Tracking
- Interaction Tracking
- Lead Distribution
- Lead Management
- Mobile Access
- Quotes/Estimates
- Reminders
- Reporting/Analytics
- Sales Pipeline Management
- Search/Filter
- Service History
- Task Management
- Territory Management
- Workflow Management

## Links

- [View Avid CRM Profile](https://www.capterra.com.sg/software/20743/avidian)
- [View Salesforce Service Cloud Profile](https://www.capterra.com.sg/software/136189/salesforce)
- [View Original Comparison](https://www.capterra.com.sg/compare/20743/136189/avidian/vs/salesforce)

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